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Retinolla SCAM Review

Retinolla SCAM Review

Retinolla is a face cream that promises to help you “cheat your age”, as it can help “quickly erase wrinkles, crows feet and age spots”. How does it work though?

We have reviewed products like this in the past, that make big claims but end up being overpriced auto-ship schemes. Retinolla is available for trial, but does this automatically put it into the same category of the previously reviewed scams?

In the following review we will look at this face cream in more detail to see how it works and whether it can back up its claims.

Claimed benefits of Retinolla

Retinolla makes some big claims, which include:

  • Restores collagen and elastin levels
  • Eliminates wrinkles and fine lines
  • Protects from free radical damage

While these claims sound impressive, it is worth noting that they mean very little if there is no proof to back them up. This is why it is always advisable to check the ingredients of any product before you try it.

What is Retinolla made from?

Unfortunately despite claims that it is made using “revolutionary cutting edge ingredients” there is not one mention of what these ingredients are.

How can you tell how effective a product is without this information? Plus, would you really want to put a cream onto your face that could potentially cause a reaction?

As stated before you should always look to see what the ingredients are before purchasing, which is currently impossible with Retinolla.

Price of Retinolla

When looking for the price of trial offers such as Retinolla you should always take the time to read the terms and conditions (located at the very bottom of the website).

Firstly there is a £3.95 charge when you first sign up for this offer, then another £97.95 charge at the end of the 14 day trial.

As this is an auto-ship program or auto replenishment program you will also be sent further monthly packages for the price of £69.95.

The T&Cs also mention £1.17 charge for maintaining your membership.

Is Retinolla a scam?

The lack of ingredients is a big problem, but the price is the biggest issue.

Simply put Retinolla is incredibly expensive with no proof of its claims. I would suggest that you look for an alternative.

Contact details for Retinolla

The contact details for Retinolla are hidden away in the terms and conditions, but if you want to cancel there is an option online.

The contact details are as follows:

Phone: +16-479-339312 (US and Canada) or +44-2031-500257 (UK and EU)
Email: support@retinolla.com

Please leave a message below if you have signed up for this offer.

Alternative to Retinolla

XYZ Smart CollagenWhen you compare the price of Retinolla with XYZ Smart Collagen there is no real comparison as it is available for a much more affordable price.

This face cream is made using proven ingredients. Those who have used it have been impressed by how it has been able to make their skin firmer and smoother.

Benefits of using this cream include:

  • Reduction of fine lines and wrinkles
  • Increase in skin moisture
  • Boost in collagen production

This product is also not available for trial, so there are no hidden or repeat charges to worry about.

Click Here to read our full review of XYZ Smart Collagen >>

513 comments on "Retinolla SCAM Review"
  1. I want to cancels order!! Do not send me anymore creams please As u scammed me with my previous order… I thought all I had to pay was shipping and then u charged me more than 300$!!!!

    Reply
    • Rosa, you will need to contact Retinolla yourself as this website has no association with any trial offers.

      Reply
      • Dear Adm, please, could you help me? how can I contact people as I would like to join to a class action? At this point I am scared also lo leave publicly my email address.

        Reply
        • Hello. I am sorry but I cannot disclose any email addresses submitted to this website. Hopefully the original poster will reply so that you can all get in contact. 🙂

          Reply
        • I have reported them to the Better Business Bureau ( BBB ) Canada , also THE MINISTRY OF GOVERNMENT AND CONSUMERS in Ontario. If enough people will follow suit, then they will be alerted. Do this so that these people will be held accountable for their DECEITFUL BUSINESS ETHICS. IF we don’t, they will continue to steal from unassuming victims.

          Reply
          • I am in UK and have had a running battle with them for weeks. I will report them to the equivalent service here.

          • Hi have been scammed £300 from 2 different company’s.

            They sent me another cream . I emailed them and got told if I send it back they will refund.

            I have done and got told it could take a while?

            Watch this space

            Don’t order as all you get is 2 30g bottles .

          • This company is one big cheat. Hope they burn out soon for tricking people with terms and condittions. Lost money for having their creams not worth it. Wish them all bed in bussiness and shut down for always to not trick people again

          • Great ! I will try to do the same and when my visa co. refused to take the charges off and said it was just between me and my supplier even though I had not authorized the charge – it’s in the small print and therefore has nothing to do with us I said I would point this out to Consumers soc. of Canada since we are usually used to more ethical behavior and out banks should be aware of that and remember this co.s name.

          • I bought the products, and the same day want to cancel it, but the didn’t do it. I received the products, but I wasn’t at home, I want to return them, loss the paper and there is not return address…
            I want to joint the law suit. Thanks.

          • Hadn’t thought of BBB. Will do that!

          • Agreed! i’M WITH YOU! CHARGED ME $190. CLAIMING ITS FREE GIFT FOR DOING A LONDON DRUG SURVEY.NO WHERE DOES IT SAY IT WILL CHARGE. IT CREATED ME A FAKE LOGIN AND PW. SCAMMERS!

          • MY NAME THOMAS DUNLEAVEY I HAVE BEEN SCAMMED JUST LATELY .THEY TRIED TO TAKE ME FOR MY WIFES SAKE $700.00.CHARGED ME $189 CAME UP ON MY WEBSITE ADVERTISING RETINELLO SET SHANGHI.FREE SAMPLE PAY $6.35 POSTAGE .ARRIVED 2 WEEKS LATER 3 LITTLE SAMPLE JARS .CHARGED ME 189.95 AND $188.95 FOR SOME THING CALLED VIVILUXE WHICH I NEVER ORDERED.I DID CLICL BOX AGREEING TO THEIR TERMS .TD BANK INFORMED BECAUSE I DID THAT COULD DO NOTHING FOR ME.IT IS A SCAM WHAT THEY CHARGED $189.95AND $198.95 FOR WAS 3 LITTLE SAMPLE JARS

          • It’s a total Scam..the ingredients aren’t worth $10 never mind them charging my Visa for $400..and I too have filed a Better Business complaint..and your absolutely right DECEITFUL

          • how do we contact consumer protection ,how do we stop this PC financial Master card supporting scammers.

          • I unfortunately signed up for a free sample as well and have had to cancel my credit card and have spent HOURS disputing fraudulent charges. Please contact Shoppers Drug Mart as they are NOT affiliated with Retinolla despite the use of their good name in advertising. Then contact the BBB, consumer protection act of your province and the RCMP’s anti fraud department. I have given Retinolla one last chance to return my money in full BY CHEQUE before I move forward with my recommendations above. (They have offered me a $70 refund dependent upon me not disputing the charges with my bank and seeking no further monies from Retinolla.)

          • I have reported them to the Anti-Fraud Centre in Canada (www.antifraudcentre.ca) and Shopper’s Drug Mart. Today I will warn the TD Bank as I see some people have been caught there. I will also be contacting the RCMP with the full file of correspondence as well as the Better Business Bureau in Victoria and the Victoria Police.

            It is a scam…this company ships out of Bolton, Ontario; Precision Total Fulfillment but the company is based in Cyprus. They have not only hi-jacked space on the online flyers and websites of legitimate brick and mortar companies, they also fail to make full disclosure easily accessible to anyone accepting the “free” sample and trial. Today I received yet another letter telling me had I returned “empty bottles within the two week period,” I would have received a full refund. But nowhere in the original emails is there any mention of anything other than shipping and handling fees. It’s a scam. Write to your MP or Senator depending on your country and demand a change in legislation for companies auto shipping.

          • I would like to form a group of people who have had deceitful
            business ethics for preparation of possible class action.
            Please reply.

            Bill

          • I am taking them to court and anyone who is interested in joining class action suit, please contact me at sandraedalziel@outlook.com

          • I can’t believe I got scammed a second time and don’t know how to cancel it! I am worried that package #3 will come soon and I can’t pay for it. What then. There is no return address for me to send it back either.

          • I was scammed too. Now trying to get a cancellation confirmation from Retinolla.

          • I was in the same situation. Just tring at the moment to get a cancellation confirmation from them.

          • This company proves to be a true example of scam artists. I returned products unopened for full refund and was still refused full refund. I will be contacting the BBB of Canada. Be careful and watch the fine print, no sample of a product comes without a condition attached. I had to cancel my credit card because of this scam and all I can say is never do this to yourself, your hard earned money belongs in your pocket. Try Ponds instead.

          • Well done. Also report to the RCMP and news media, journalist.
            They can reach more readers.
            Start calling your bank, Credit card co to file a chargeback claim.
            u need to provide correspondence from you regarding cancellation.
            lets join force to stop this scam and save many others who trusted the pop up from their banks, or CostCo, … thinking it was from a secured site.
            I will provide more details after I have consulted my legal council about what action to take in a class action.

          • I tried to cancel the on-going order once I signed up for the $5.95 trial, but they continued to bill me for a total of $300 before I canceled. I also sent them back their trial. This company is a criminal organization. I have reported them to the BBB, to my Member of Parliament and to the Cyprus high commission in Ottawa as well as VISA international Cyprus should take action to stop this kind of fraud being perpetrated on their country as they will incur reputational risk & it will crowd out legitimate businesses.

        • Don’t be scared. I threatened them with court action but they will not want that. Just make sure you cancell all your bank cards as they tried to take money out of another account of mine that I had not given them details for. This was done in SHANGHAI so luckily my bank was suspicious and stopped it. This was not only a different card but also a different bank. This was a crime. So they are thieves as well as Conners .also tell your bank about what is going on and make sure they will not let any money be taken from your new cards.

          Reply
          • I have fell prey to this scam this month whereby what would appear to be my ISP “Sky Broadband” asking me to fill out a short survey in which I did and be given the choice of one of 3 “Free Rewards” one of which being the Retinolla. Was full aware of the shipping costs and had no problem in paying the fee. However, being hastily rushed through something apparently running low of limited stock veers away from the T&Cs. I was sceptical about even recieving the product thinking I were to be scammed. The product did come to my surprise and as I initially intended gifted to sister. What I did not expect nor did I to my knowledge give authorisation for them to then take from my bank £101.34 which I found deducted from my account 2 days ago. How times have changed

          • I cAncelled my bank card however a further £103 was taken. My bank said to return samples but to where? Imoney was taken from 2 company’s in China. I believe 4 companies at least are involved. My dispatch note gas no return address and stemoloigica support and retinoblastoma support for not answer emails

          • CANCELLED CARD 2 DAYS AFTER CANCELLATION TOOK ME FOR $135.00 .TD BANK CREDIT CARD TOLD ME IT WAS A PREAUTHORISED PAYMENT WHEN I CANCELLED CARD WAS ASSURED NO FUTHERED TRANSACTIONS COULD BE PUT ON MY CARD .TDCREDIT CARD SAID THEY COULD DO NOTHING FOR ME BECAUSE I CLICKED BOX AGREEING TO THEIR TERMS .THERE WAS NO INFORMATION ABOUT THEIR TERMS OR ANY THING ABOUT ANYTHING.THIS IS A SCAM.NO DOUBT ABOUT IT. AND IN MY OPINION TD CREDIT CARD DOES NOT STAND BY THERE GUARANTEE .WHICH STATES ANY UNAUTHORISED PAYMENTS THEY WILL COVER.I ONLY AUTHORISED FREE SAMPLE POSTAGE $6.35.WHAT DO YOU MAKE OF THEM APPLES?

          • I have had a running battle with Retinolla for several months. I returned the goods with proof of postage and after many emails I was r efunded both amounts both of £90 plus. I was delighted, but to my dismay the same company but with a different name, hydratona.com took a further £80.28. I have reported to my bank and intend to make a claim to get the money refunded. It is a horrible scam. this was also done in SHANGHAI

          • Just looked and my bank statement and was charge again. Haven’t even receive any products. Please help!

          • After ordering “sample” which said “Costco” I saw on the news someone talking about being scammed. I IMMEDIATELY cancelled my credit card – explaining to my bank why I was doing so. So far I have only been charged the original small shipping charges for the samples I received. When I went on my online banking this morning I did however get a notice that someone had tried unsuccessfully to access my account … hopefully a coincidence but the timing seems a bit suspicious.

        • I have been fooled by Retinolla in London. Anyone from here to get together and take action against them?

          This people should simply burn in hell because they are nothing but thieves.

          They had false advertisement using amazon similar page saying “it sells hot on amazon” when I clicked it took me to their page which I don’t remember if I was told that it is a trial. Other companies usually send you an email with all the information and a reminder. This company is total cheat and scam!!

          Please lets get together and take them down.

          Reply
          • These people have taken over £200 from my bank after sending me my FREE samples of cream. I cant believe they can get away with this! The advertising is so misleading telling you to rush your order as there are only a few creams left with seconds to go. I have returned my goods hoping for a refund and have been emailing them but I dont hold out much hope! These people need to be stopped!!!

          • I’ve been scammed how can we stop this scam

          • I would love to get together to take this company down. They have scammed me of £400. I have returned the pack they last sent. They are now saying they will refund me £90.00 if the package passes warehouse test, that it has been unopened. Even though it has not been opened. I am not confident they will refund.

          • I am the same, they have taken two payments out of my account. I have contacted my bank, no further payments will be made and the are going to try and get my cash back,.
            I have emailed thm and told them I am going to the trade and standards to see if their adverts are legal. I have also said I am going to the police if I don’t get my cash back in my account in the next couple of days

          • They have taken £403.32 out of my account. They kept sending me further products, but I was away. Only returned them now. They did say they will refund. I am waiting

          • I have been scammed by Retinolla and Revoluxe. There was an ad on my secure banking page. It said free gifts from TD Bank. I was told to just click on what I wanted. I clicked on make-up and saw a charge go through for $5.99 for shipping. A few days later I got the products in the mail and then after my pension went into my account, they took $178 and $189 for the products out of my account. Two small bottles of cream from Revoluxe and a small bottle of serum from Retinolla. This was not a Free Gift from the TD Bank. I have reported this to the bank and cancelled my cards and have been told the Fraud Investigation Dept. will look into and I should be reimbursed. We will see what happens.

          • LMAO Well I just joined the club of being scammed by this company I am going through the same as the rest of you. Buy for those in Canada I was given this address to return this garbage to here it is:

            If you choose to return the products instead, please send them here:

            Canada:
            C/O Precision Total Fulfillment
            41 Parr Blvd
            Bolton, Ontario
            L7E 4E3, Canada

            Your name and address must be clearly written on the return label. Please also include your packing slip in the returned parcel.

            These were the instructions given to me by the company these people are the lowest of deviants I have ever dealt with! Hope this address helps someone

          • I too am trying to get my money back through Lloyds bank but for the last two months I keep getting told that I need to contact the company to see if they will give me a re fund I was never told that it would cost me £200. and I too had to cancel my bank card

        • Please contact me if you had any luck dealing with retinolla to get your money back people like this make my blood boil…I am not naive yet was taken by this scam….without even realizing it…it is frustrating and difficult process to reclaim your money if you have any advice I’d appreciate it! !
          Thanks Carla

          Reply
        • I’ve been scammed as well for several hundred dollars
          I cancelled my master card and simply refused to pay.
          I only agreed to pay 5.99 and that’s all I’m paying.
          You all need to do just that!

          Reply
        • Please contact me I’m trying to arrange a class action lawsuit. Email me with your experience with retinolla and your contact info. I’m collaborating with another victim for this fraud company to compile a list of names and victims of this scam.

          Reply
          • Contact me Amanda Gulerien

          • Hi live outside of Ottawa, Canada. I don’t even remember ordering
            It, but I think it was on Facebook cause I’m always on it. Of what I’ve red it was an offer free but you pay for shipping, so I must have thought it’s free. I’m in a wheelchair and have had 8 surgeries to fix my left ankle. I now live in chronic pain day and night, I can’t work anymore so I live on Disability which is $ 720.00
            $ 500 for rent and bills and $220.00 for food, they are taking it out of bank account and that is all my food money for 4weeks out of month. I was 1day off to cancel so today I get 4or5 emails a day. They want a credit card but I canceled my RBC debit Visa card and have nothing else, now they are sending off to collection company. Please someone help me

          • I was also burned. Have been calling for 2 days at 3 different phone numbers and all I get is music. I have blocked my card but I think it’s too lake.

          • I am scammed C$179 plus C$189 by the same company.

          • Another poor suck whose gotten taken for $350.

          • I have been scammed by Retinolla and Revoluxe. There was an ad on my rogers account. It said free gifts from Rogers. I was told to just click on what I wanted. I clicked on the creams and saw a charge go through for $5.99 for shipping. A few days later I got the products in the mail and then exactly 14 days later, they took $178 and $189 for the products out of my account. Two small bottles of cream from Revoluxe and a small bottle of serum from Retinolla. This was not a Free Gift from Rogers. I have reported this to the them and filed a dispute with PCMastercard. The reviews don’t sound promising, so not expecting to get my $400 back. I also called the company who told me that they will offer me a partial refund because I’ve used the products, but that is the best they can do.

        • Hi Claudia
          I got nail to for $158 my friend seen the ad to and he is out $300 so if there is anything we can do let me know.
          Yvonne Emmerson

          Reply
        • How can I join the class action against Revoluxe and Retinola? Please let me know.

          Reply
      • Dear Admin

        even i am so devastated as this just came as a shocking news to me. They promoted their product as if there is just shipping price with no declaration of the 99 pound price. As this is such a big amount this should have been clearly mentioned in the product details instead of hiding in the terms and conditions, which I think most people might have just trusted as they would not be cheated by such large amount. it is only after I receive my order then I receive an email from them clearly stating that I will be charged further 50 pounds on each product so in total 100 pounds. I was completely shocked and devastated as this is just a complete cheat from them. I am going to return them now. They also do not do free returns so you just end up paying more. Please can someone advise me how do I stop them taking money form my account asap.
        thanks
        chitra

        Reply
        • I suggest contacting them using the details posted in the above review. If you get no luck then I would then suggest speaking to your bank.

          Reply
          • Contact your Bank immediately and cancel your card if you need to.
            Complain to your bank, make lots of complaints.
            Contact their Customer Support, they will answer, but will not help, after all, this is a scam.
            They offer a risk free option, the product doesn’t list ingredients, do not use this stuff, it could be dangerous!
            Throw it in the bin.
            Complain to them… make it your life’s work
            Their adverts are clearly in breach of the laws.
            Legally they can get away with the hidden terms and conditions but the break the law with misconception of advertising (misapprehension, misunderstanding, mistake, error, mix-up, misinterpretation, misconstruction, misreading, misjudgement, misbelief, miscalculation, false impression, illusion, fallacy, delusion; the wrong idea)
            These people are heartless, they employ the heartless.
            They sleep comfortably at night, we don’t.
            These people just think we are foolish and we are!

          • Cancel your credit card and refuse to pay!

        • Chitra,
          Call 02031501437 and cancel ur account. I got dinged too… they sent another consignment which I have returned, but they are going to stand by the original charge of 200+ pounds ‘cos i did not cancel my account and return the products, acc.. to them! I’m also cancelling my CC as other reviewers are saying that they still get charged. Pls include me in any class action suit against this company.
          thanks,
          Latha.

          Reply
        • I closed my bank account. And reopened, the bank was very understanding and moved all my standing orders.to my new account.

          Reply
        • Speak to your bank. Why would you even bother to contact these crooks.

          Reply
    • I do not want to do business with you again so cancel everything I was charged £10.19 and £20.43 and £102.05 once again cancel everything you may also look into your returns as the products were sent back to you plus beauteau.com was also send to Milton Keynes office so there is something wrong at your side been on all the sites and it stated your site/ sites have been hacked

      Reply
      • This website has no link to any trial offers.

        Reply
      • That pays for what they sent so cancell your bank card

        Reply
        • I got scare reading the comments here regarding this product and company! I should have read the terms of agreement carefully. Boy do I feel stupid now! I email the company’s support email address, quoted my order ID and told them that I have decided to cancel my free trial offer before the order gets shipped out to me. I hope they will do this.

          I also called my credit card company and told them what happened. They told me that it is good that I contacted them early. He said as long as I have send Retinol Beauty my intention to cancel my order already, the credit card company has noted this problem I am having. The credit card company told me to call them back in 2 days time to see if the shipping charges which are pending has been processed. At that time, I am to ask to talk to the fraud department. Someone there will be about to help me reversed the charges and stop any future charges. I will probably cancel my card number and re-issue a new card with a different number.

          In the future, beware of offers that are too good to be true! I hope this will help anyone in the future that falls for this SCAM!

          Reply
        • My bank said cancelling cards won’t help much….Retinolla sets up an account and subscription for auto fill as soon as you give your info. Like a magazine subscription, it will continue to be charged to whatever card you use. There are several different companies associated with this lot….Hydratona, 24Kdeluxe, Rejuvegold, Elegenta….and each has a ‘support’ email. However, all the responses come from Retinolla. I have just finished disputing with them, got half my money back. I’ve sent an email indicating the account is to be closed, and that no further charges will be accepted. While this is routed through Shanghai, the companies are all in the Czech Republic, and the person I spoke to on the phone was definitely Czech. Their support lines in Toronto are (647) numbers, so essentially cell phones. The website for any of those companies does say where to return the products. It also says 100% refund if you return within 30 days of receipt. So, if you receive products, keep all your proofs. When you get the confirmation email, it will tell you an account has been set up for you. Go in and close the account. If you see anything on social media which says ‘Get free samples’ don’t do it. It isn’t free samples it’s a trial offer and you’ve agreed to,their terms just by accepting the ‘offer’. It’s just barely legal.

          Reply
          • hi
            can let
            me know your country or bank,how they can access your new card or bank account ,i am in ontario ,pls hellp me resolve this issue,i am dealing with PC Financial they seems to be supporting scammers all along,i have lodge complain with anti fraud ,and waiting.

        • I have also been scammed by these scum bags. They name taken £400 from me. I closed my bank account. They told me if I send them the product back I would get part refund. But as I have closed my account I need to send them my credit card details p, as the are cannot issue cheques As if I would do this. I have contacted my bank retail disputes team. Who are dealing with this. Also forwarded all the e mails on to them

          Reply
      • The return mailing address is simply a mailbox at the Kiln Farm Royal Mail depot in Milton Keynes – the sort of place you go to to collect parcels from. It’s not their actual UK Head Office address.

        Reply
        • I ca led and cancelled my bank card after being scammed for 400.00 dollars.
          The bank connected me to the co and they took me off their mailing list.
          They offered me 200.00 but I refused. I told them I want all my money back.
          All I autherized was $5.99 ! They are a bunch of thieves and somebody has
          to do something.what do I do next?

          Reply
      • Total Scam; it is sheer robbery. I return the “free trial” as they took over £200 from my bank accounts. when I return the products, they said I had returned an empty box. My bank have now blocked their payments. this company is corrupt and I cannot find out the name of the CEO or President. I will continue to try to retrieve the monies they owe me. They take money from your bank account long before the 30 day trial is up and then take a monthly amount without you knowing. They use a Bank in Shanghai.

        Reply
    • pls contact me as I am in the initial phase of launching a class action suit and I am exploring possible criminal charges

      Reply
      • I have just been scammed. Had reaction to stuff. Was prize through macdonalds makes you that through as only a few left so you don’t check everything I clicked on one item and got this extra one so over 200 taken. Not happy. Could not get back into site as it was from MacDonald?? Sent a message after son found search history to that link. When sent message to them nothing to confirm it’s gone or a ref number to quote. Gutted. I didn’t click on other product screen stuck and then flashed another screen and out. Not happy.

        Reply
      • Have you had any luck? I just purchased this,haven’t started to use it,but certainly won’t want to pay this enormeous amount. Can people contact their Banks to stop their accounts being used. Block it?

        Reply
        • Yes, cancell your card immediately.

          Reply
          • my bank has suggested not to cancel the card but to block this company so that they do not charge any further. Is that okay or do I need to d anything else. Also is it okay to use their product and return them if not good enough even before the end of trial period?? Can they still charge if I have used their product? I want to try them out of anger and atleast use them for my compensation before I return them?
            Can anyone advise if that is okay to use , reason being I am so furious with them.
            please advise.

        • I called Santander immedialtly after receiving order. They have put a block on these people taking money from my account…

          Reply
        • I have been scammed by these people – was told it was a prize from Tesco which I have been awarded. I now find a lot of money may have been taken from my bank account – how do I return the goods? who do I report the company to so other people are not caught out. can I block it at my bank?

          Reply
      • I fell for this awful scam too. Please everyone give email address so we can do a class action against these crooks

        Reply
        • MY MOTHER WAS SCAMMED!!
          HERE IS MY EMAIL.

          Reply
          • I got scammed as soon as i had filled in my details online my bank phoned me asking if id paid for pnp to this company as alot of these so called “free gifts”end up costing you alot of money so i asked them to cancel the payment which they did i notified this company i had cancelled my order but hey ho i got them delivered this morning,i hadnt signed for them,so now what do i do send them back or keep them? please help

        • I was scammed. it was on google suvey( or maybe it was a false google survey), i did not come to their website. I completed the survey, and in return it offered me to choose £150 gift card(said to be sold out, tricky!) or these products. So i chose a product, and it offered to buy another products with a few extra pounds, I was very careful about putting my card details, so checked it very carefully, and I am pretty sure they did not mention anything about subscription or these are trial products!
          Got over 200 hundred pounds taken from my card! they offer me a partial refund, but I am not happy. they did not give any confirmation email or any information within the parcel!
          Can we sue them? Do we have a case?

          Reply
          • I also was caught this way mine was completing a survey from Amazon?
            As a thank you I was offered free trial of retinolla and Revoluxe for only shipping and handling cost nothing else noticeable and I am very careful what I sign for I was lucky I contacted Barclaycard only £10 taken and they blocked card and as it was only new with only 1 transaction have stopped them taking anymore money and are looking into them I also told Amazon and their team are looking into it they did not send original e-mail possibly a site that does market research Don’t think we can do anything but I wonder if posting them on Facebook might warn others I only found out it was a scam when I googled Revoluxe to see if there was a price to order
            It is a ligit company who sell Beauty products so why they do this is puzzling

        • Please send me details of the class action, I would like to join evetyone

          Reply
          • I am a senior citizen who filled out a survey for Eastlink T.V.
            I was told that I could pick a prize for doing it. I chose Retinola and was told the gift was free and I had to pay $5.95 for shipping.
            I found out today I was charged an additional $179.95 which would be repeated monthly. I contacted the company and they said I agreed I did not. I went to my bank and gave the information to their fraud department. I also got a new card from the bank.
            I am not expecting they will be helping me but I would like information on any class action suit… Thank You

          • I’ve been scammed as well for £300 how do I join this lawsuit?

        • You may use my name and contact as I have contacted the Fraud Division of the Police called ACTION FRAUD who are now investigating this Retinolla SCAM with a view bto taking possible action ? there is NO Contract between you and Retinolla if you have ” won ” a prize or done a survey .. there is a class case FELTHOUSE & BINGLEY a Precedent case, there is NO Contract between you and Retinolla . I have cancelled my Bank Card and will now return the product giving the company NOTICE !! of cancellation and return delivery of their product. Regards, Michael Stewart .

          Reply
          • Hello Michael,did you get your refund on returned items ?

          • Hi Michael im interested in your comments who do we send the products back to as the Milton Keynes address is a po box ?? I will happily help in any way I can in bringing this company to justice I like so many others have been scammed and have had money taken out of my bank without my authorization .

          • I consider myself smart and carefull when buying on-line. A advert popped up to FREE TRIAL retinol face cream and just pay the postage of £3.95. That was 18th July, on 01 August a sum of £97.95 has been taken out of my account by Elegenta.com.
            If not a scam then this is certainly a very dishonest way of doing business. Would like to be part of a class action against this company. Put this ‘company’ out of business.

          • Have you an address to send the Retinella products back, have informed my bank but need to send cream back to company by recorded delivery but have NO adrress. Thank you

          • Hi Everyone who are getting scammed.
            I’m handicapped and in Wheelchair, I live on A disabled check of $720.00 a month, $ 500.00 goes to bills and rent a room, $ 200.00 for food, and now they are trying to take $220.00 out of my bank account. I phoned my bank and canceled my card and now I’m getting emails that I was one day late and have sent another package, I’m going to put send back to sender. They don’t care they are going to charge my account and send it to collection company. I’m so upset. I’ll have no food for Christmas/ gifts to give out. 4weeks of no money or food. They don’t care. Can Someone help me. I’m in Canada near Ottawa.

          • Hello just got scammed, do you have an address to return the products all i have is one in isreal
            thanks catherine

        • How can I contribute to getting them to answer to thier horrid scam! Disgruntled ‘apparently’ customer

          Reply
        • I was also scammed. I found them on a site called things for free or something like that. I assumed that I would get a small sample of cream for the cost of postage. I was distracted by a family emergency and was not aware that the parcels kept coming and that I had been charged over £300.00. I managed to stop the payments that were taken, but have been told by my credit card company that they can take the money again. I convinced the company to take back two of the packs and to stop my “membership” but they refused to refund the money for the so called introductory offer. I am continuing to fight that. I am still waiting for a refund for the two returned ones. I suspect they will try to say that it was not in a saleable condition or something like that. Both packs were returned in the original packaging and were still sealed. So far I have yet to get a refund. One of the packing lists is headed Estee Lauder Cosmetics Ltd. Each time payments going through my bank account have different company names. The packing list lists items I have not received – online Nectarine Blossom, Fragrance Chronicles and online White Jasmine. What I got was Retonella face and eye cream. I agree that they should be stopped. In the meanwhile I will do what someone else on this site suggested – make it my life’s work to get my money back

          Reply
        • Please add my details to anyone taking criminal action they have taken £200 from my account and can’t be allowed to get away with this

          Reply
          • I also have had problems with Retinolla I thought I was paying postage for a free sample . I never ticked any box to have products
            Sent to me on a monthly basis . I returned the products that were sent being reassured that I would receive a full refund if the products were returned in the condition i received them . This I did sent them off first class post to the address for returns . I have a signature the goods were received . Now the office is telling me the
            Contents are missing but they will give me a refund of £60 in good
            faith. The amount they charged me was £197 .83 . And now a further amount of £167.33 no products sent .i am now disputing
            These amounts . I am so tired corresponding with this company as they have treated me like I am the person in the wrong . I do hope that their business ethics can be exposed
            Frances Meischke

        • I’ve just been scam in the same way to the sum of £ 200 .there is nothing in the add saying about future prices or they will take money from your account it is false advertising and I will take you to cort ,I want to join the class action

          Reply
        • i GOT IT FROM ROGERS
          PLEASE HELP ME TOO
          BABYINDULGE_@HOTMAIL.COM

          Reply
        • I was scammed using shaw free gift cause im a good customer

          Reply
      • I was scared into this enormous amount of money from these crooks as well. It looked like a sample with a £3.95 P&P. I am devastated to read this . AI have cancelled my card with my bank and the will be taking no more money from my account. Please let me know how you are suing these robbers . Thank yo

        Reply
        • Me too!!! I fell for this awful scam too. I am scared into this enormous stolen amount of money that I earned with hard work. I have cancelled my card with my bank and I have sent 2 emails to Retinolla and Revoluxe to warn these crooks to stop anithing with me, stop keeping my money and warn sending me anything else. I did not use at all the two products I want to partecipate to a class action against these crooks.
          Somebody started yet a class action?

          Reply
          • I have been scammed too I emailed them and all I am getting is snotty replys from them . My bank have advised me too report them too the trading standards. I tried too call the number and it’s saying unrecognised.

      • Hi I have just had 104.41 taken out of my bank by these scum bags

        Reply
      • Very interesting. I also will proceed with criminal charges if I hear another word from this bunch of crooks. I am also contacting the BBC to see if we can name and shame them. As they have a UK office in Milton Keynes, that should be fairly easy to find them. Good luck to you. These criminals should be brought to justice.

        Reply
        • Jennifer, did you start and class action? I would join.

          Reply
          • I would like to join the group class action
            Margaret

          • I have been ripped off for $400 dollars which for products I did not authorize. I think a class action suit maybe the answer. The R.C.M.P does not seem to want to pursue this.

        • Hello, today my mother went to her bank and there were 4 withdrawals from her account. She signed up to get free trial, thinking she would only be paying 5.99 for shipping costs. when she order this it did not say terms and conditions as it was a add on Facebook that popped up and said to dill out her name, email, address, card information.

          they took, 5.25-BEAUTERETI, 3.13-BEAUTERETI, 5.99- ORDERBEAUTE all in one day, which SHE was only aware of one transaction which was for the shipping . then a week later(WHICH IS TODAY!) WHEN SHE WENT TO THE BANK TO TAKE OUT MONEY FOR HER RENT, SHE WAS IN OVERDRAFT AND HAD NO MONEY!!!
          THEY TOOK -MAS*BEAUTE 935.92_V-191.09….

          HER BANK HAS FILE FRAUD, BUT HOW TO I GET A HOLD OF THIS COMPANY TO STOP THEM FROM AUTOFILL AND SENDING HER MORE PRODUCTS???

          CAN THEY STILL TAKE HER MONEY IF HER BANK ISSED FRAUD AND CHANGED HER CARD NUMBER???

          Reply
          • Contact your Bank Head Office asap to report to Fraud Dept. They will stop any future payments to this Company immediately and Refund ALL payments to your Account TODAY (up to 18 months ago) subject to their review of ongoing investigations. They know of this Company SCAM already.

        • How do you get hold of the bbc to report them?

          Reply
          • I also have been scammed by retinolla , I ordered on face book they sent 1order and charged me then they took £89,95 from my account05april..11th April,1 3th April,15th April,18th April , this is not what they sail in there terms and conditions, my bank made contact with them to make sure they knew what cancelled means and they said as good will
            That they would give me a refund of £191 but I am still waiting . I made contact again a few days ago and they told me that they have never taken money from my account, that’s funny because I have it on my bank statement and they also Agee with the bank so what’s next . As far as I am concerned the company are crooks

        • Same has just happend to me They have said that they will refund my money to my account. Wait & see. Bank have put a stop on so they cant take anymore money. I am phoning the Fraud Team attached to my debit tomorrow.

          Reply
        • My pop up offer came through when I was actually on the BBS website..I called my bank (Santander) immediately to block any payments requested by this company and I have emailed support@retinoal.com to cancel any further products…..watch this space!

          Reply
      • this is great. I was caught out too and am furious that people like these can scam people and get away with it. Please let me know how you are doing as I am doing the same if they contact me one more time.

        Reply
      • I am from Canada and got charged same thing as what these people experienced. Obviously, these companies are deceitfully advertising their products.

        These are the steps I’ve taken:
        1. Called the credit card to stop payment from these companies (stemalogica.com and beautedelux.com
        2. Emailed both companies (support@stemalogica.com and support@beautedelux.com) and asked them for refund
        3. Called both companies. I was able to talk with a customer service rep from Stemalogica and was advised they couldn’t refund me in full as the time has lapsed. They could offer partial refund 40% of total value
        4. Send a letter to our Better Business Bureau to report this abuse

        Regards,

        Reply
      • If there is a class action suit, I am interested in joining in.

        Reply
      • How can I contact you? At this point I am scared also lo leave my email everywhere!

        Reply
        • write down everything and send to anti fraud,police etc etc, when complaints are overwhelming ,action will be taken,i dont believe i am living in CANADA

          Reply
      • Did you launched a class action? How can I found it to join? Please, help me!

        Reply
      • my mother was scammed over 200.00 dollars!!! WE have filed fraud with the bank. but have no luck as of yet how to cancel autofill order , or how to contact company, there were three different names which were almost similar that took out money from her account. BEAUTERETI, ORDERBEAUTE AND MAS*BEAUTE. ALL FROM SAME COMPANY…

        WE ARE FROM CANADA, MY EMAIL IS melissa_andre@live.com

        Reply
      • Great, I hope you slam the thriving b….. I have had my own battle with them and would love to see them get done. Good luck.

        Reply
      • I am a university professor in Vancouver, and I am interested in participating in a class action suit.

        Reply
        • ..
          I would be interested in any class action suit against ..retinolla/serumdeluxe
          Cancelled my VISA card but they say cannot cancel the charges
          been offered $100 from a $370 even after cancelling their products .
          anything we can do Provincially or Federally…..Market place …W 5 ..?

          Reply
      • Been scammed too. Let me know if there is a class action or anything like that.

        Reply
      • Have been charged for item not ordered. Bank said payment has to go through but will stop any other payments. So far £4:24 and £4:20 also £23:36. No idea what that is. Add me on please.

        Reply
        • I’ve just been scammed by this company .I have phoned my credit card company and sending back the order I have just received.feel such a twat.will probably have to cancel my credit card.It has made me think twice about ordering on line.I have never been this stupid before.THis crappy company has ruined my weekend.

          Reply
      • Are you doing this in Canada?

        Reply
        • I also fell for the free offer on Facebook supposedly from Shopper’s Drug Mart.
          The first package arrived within a couple of days. I found that after 4 days my skin was flaking. Just happened to check my Visa bill online and discovered that there were charges from 2 different companies of $189.97 and 179.98. I sat for
          1&3/4 hours online before I finally got a snooty response telling me that the
          Free Offer was actually a 14 day trial & it was going to expire in 2 days.Gave me the address in Bolton, Ontario with instructions on how to return the product.I called my Visa company and told them what had happened and they have flagged my account & I am to follow up in another week. Evidently once you give them the card # you are committed. I should have received a second package which has not arrived so I advised them of that a few days ago Haven’t heard from them on that yet. an e-mail address where you might get a response is retinolla@gmail.com. Certainly am interested in any class action
          that may occur. I expect that because I used the product they will argue that it was not in good condition when it was returned the I will get a hard time with a refund..But if they send you a trial isn’t to be expected that you try the product? Should have known that you don’t get something for nothing! So glad that I found this site!

          Reply
      • Hi RB i to have been scammed by this company it came as a pop up on screen when I was checking out the closing time of another store, it came up as a survey after filling in survey was told that I could choose (can’t remember if it said gift) as a thank-you for filling in the survey everything else was apparently gone apart from these face creams all I had to pay was postage this i did . At the end of June nearly £200 was taken from my account, I took this on the chin and put it down to my own stupidity for not reading tnc’s however last week another £69.95 was taken out of my account I have not received any more products from them so they have taken money from me for nothing . I went to my bank and because payment is pending they couldn’t do anything until they take the money out which will probably be tomorrow . I’m interested in helping to get this company closed and getting other people their money back .

        Reply
        • I’ve just been scammed by this company.
          Today I noticed that from my account was gone almost £200
          Luckily I got through to them and I blocked the shipment. They promised to return the money in emails. The bank blocked the payments for these thieves.
          Is it allowed in the UK? Can they do so in accordance with the law?

          Reply
      • I was scammed too. These people have to be stopped.

        Reply
      • I couldnt access their t & c so i understood it to be a real deal free sample except the postage. This is fraudulant advertising through being an “ebay customer” allowed to have a free trial from answering 4 questions .

        Reply
      • Received skin cream, eye cream and serum “samples around July 17th, and was billed close to $400. On my MasterCard for them at the end of July. I called MasterCard and they said to call them and request a refund and to cancel my membership.

        Called the number from Revoluxe, and spoke to Andrew at their Customer Satisfaction Dept who said that he would close my accounts and cancel further Auto Shipments of products. He did say I couldn’t return the products, as the 14 day trial period had passed.
        I read the terms and conditions for return and refund carefully, and saw that there was a 30 day time period for returns, and that MasterCard customers did not even have to return the product for a refund! anyway, I packaged it all up and sent it back to the address in Bolton, ON where it was shipped from. waiting to see what happens. sheila

        Reply
      • I was also scammed. Please contact me.

        Reply
        • oh oh yes i found them on face book .it is a big scam .they took p&p three times i only had one parcel, they then took £97 and £99.on the same day . my bank has been very good and is going to sort them .how can they sleep at night .

          Reply
      • Please help me. They keep claiming its a 14day trial, and there is terms and conditions.
        But there is no terms and condition. They create fake login and pw.
        I never agreed to anything. Even the email confirming my order no where does it say they will be charging. They claim i agreed to there terms and condition, but terms and condition. They charged me over $190 for nothing. I haven’t used or open the product, but if i return it, its going to charge me. What guarantee its going to refund me if I return. I filled out a survey and its suppose to be free gift. This scam and fraud! I RECOMMEND NEVER TRUST THIS COMPANY OR THERE PRODUCT! BE CAREFUL!

        Reply
      • I too am considering criminal charges, against these scum bags

        Reply
      • Hi RB,

        are you going still ahead with this?

        I was charged from a partner site after closing my account and receiving a partial refund,

        Regards,
        Tristan

        Reply
      • Hello to day I received my bill for C T Option card

        to my disgust iv’e been charged the full amount for 2 product

        not the given amount from the T V promotion

        I contacted the firm and was told i can not return the product
        my 14 day trial period is up

        I am offered a partial refund which leaves me over two hundred dollars short

        being told that any further claim would nullify any refund

        and trying to sue for the reminder would be useless, since thy win their case 99.9 5 %

        of the time

        this is the first and last time I will place an order

        This type of TV Advertising ought to be stopped TF

        Reply
      • I have just found out that I have been scammed by these horrible people.
        What can we do to stop this horrible crime happening?
        I’m ready to support your campaign to stop other people going threw the say thing.

        Reply
      • You can contact me. I “accepted” free samples and received emails saying they were in mail and I had been charged for shipping and handling….$5.95 each and $2.95 for membership? Put boxes aside as Christmas stocking stuffers and then just found charges for Cdn$179.95 and $189.95. I have reported to Canadian Anti-Fraud Centre and today to the RCMP. Don’t know where you are but would be happy to discuss class action suit.

        Reply
      • Is this in the UK or in Canada?

        Reply
      • Willing to do whatever to nail these crocked Bast—-.

        Reply
        • Please contact me on what I can do to help nail these people?????? They took me for $400. also

          Reply
    • They are really dubious. the sum of £97.95 was deducted from my account and when i called they offer me partial refund of £30. I regret transacting with this company.

      Reply
      • Yesterday they offer something similar to me. What did you do? I do not know what is better now. Please, give me a suggestion!

        Reply
      • they offered me a partial refund of £60 for two products( 30 pounds each) and I refused it, when i phoned back, they offered to refund £80 pounds again, i am still not happy and asked to speak to their manager, was told that manager does not talk to customers. they offered to refund me £97.95, and said it was a final offer, does not want to refund the other £102.89.

        Reply
        • Did you get your refund. I have also been scammed £200+ and they said they did not usually refund but would repay me £50.

          Also has anyone had any response from watchdog etc. As can’t believe this disgusting company have been getting away with this scam for so long and are still doing so

          Reply
    • I too have been scammed. My understanding was pay only $5.95 for shipping. I want nothing to do with dishonest people. I want thiis cancelled. I tried to phone them no one to answer probably not a legitimate number I am 84 and not need this stress.

      PLEASE CANCEL EVERYTHING. IWANT NOTHING TO DO WITH YOU

      Reply
    • Please dont send anymore creams as was not aware i had signed any contract i am not happy if my vank account has had any money debited as i did not authorise this

      Reply
    • I’ve been conned from Retinolla firstly they took £210 which shocked me as thought this was a free product I emailed them to ask what the hell was happening then to find more arrived and was charged another £200. I feel so stupid that I had not gone through all the policy, but to be fair who does if you are offered a free product to try. I’m still arguing with them and I’ve informed my bank. I’ve sent the second lot back to them and hope I get a full refund.
      Glad I’m not the only one as you do feel stupid 🙁

      Reply
      • Similar experience here, am waiting nearly 2 months since I returned items

        Reply
      • I have just been scammed feel very stupid .sent products back straight away and attempted to cancel the auto refill but just came up with error. Will have to cancel credit card before any more money taken.

        Reply
        • I fell for this free trial advert also. My bank contacted me as that they were taking money out of my account, which was out of the norm, and my bank blocked them. I later had a email that I owed them £49.95. I offered to send them a cheque for this amount but they are refusing to accept a cheque and have asked for another credit card number to which I said no. They are now threatening me with fraud.
          Where do I go from here?

          Reply
    • I too fell for this although the original way I got the ‘free gift’ was for completing a survey on behalf of Tesco. I was offered the choice of one of 3 ‘free gifts’. I was very sceptical but there were posts from people who had received thier free gift, whichever they had chosen, and they seemed satisfied. I did not like giving card details to pay for the shipping and I noted that on the ‘pop-up’ screen where you filled your card details it said that by ‘clicking through’ you were agreeing to,further shipments. I did not click through and clicked the X on the top of the ‘pop up’ thinking this would just cancel the screen. But, they obviously used my card details anyway. I received the ‘free shipment’ and was happy. Then about, 4 weeks later another lot arrived. Because I have been very ill recently and in and out of hospital several times I did not check my card statement as it is ‘online’ only. Then, less than 3 weeks ago another package arrived by Hermes courier. I immediately contacted the company. Their email is: support@retinolla.com.
      I complained that airhead not signed up for ‘further supplies but they said that it was in the term and conditions of receiving the free gift. I said that I wished to cancel and return the ‘chargeable’ products for refund. They said that you have 30 days to return products for a full refund, less a ‘restocking’ charge, and there was a cancellation fee too. So I could only return the most recent package which I duly did less than 2 weeks after I received it. It cost me £4.45 to post first class. You have to send them, by email, the tracking barcode to prove you have posted which I did and they acknowledged receipt of this and said they were effecting the refund which would be in my account in 5-7 working days. Imagine then my anger when at 5.51 this morning I received an email from their ‘customer satisfaction section’ saying that they had received my package but that it was beyond the 30 day limit for receiving the refund. As you can imagine I have sent them a very strongly worded email and told them that they need to check the date the Hermes delivery was made to me and then they will know that I have only had the package since 20th May. And, of course they now have the items to re-sell to some other poor suspecting soul, and I am £75 out of pocket with nothing to show for it! I have a vain hope that as they said they had effected the refund that it might go through but I still have at least 2 days to wait until that might possibly happen.
      I am going to contact my credit card company which, ironically, is Tesco, to see what they can do and also trading standards.
      The company does have it’s UK base in Milton Keyenes, as this is where I had to return the product to but it is a P.O. Box address so I don’t know how easy it would be to locate the company office.
      I hope this may help others who have been scammed by this bunch of crooks.
      At least they say they have cancelled my ‘membership’, at a charge, so I shouldn’t receive anymore. I may just have to put this down to experience but I am very upset about it as I cannot afford to have taken this loss of money.

      Reply
      • Hi Margaret, I too was scammed. Did you get your refund? I luckily read this website (although not quickly enough to not order) and have returned the products via special delivery at a cost of £7.25 to the MK office. I have email assurance from them that they have cancelled my subscription and no further money will be taken from my account. I certainly hope they are true to their word. I contacted my bank but they said they couldn’t stop any payments going out to them but would look into disputing it if a payment was taken. Fingers crossed. Best wishes Paula

        Reply
        • Hi ,Yes I have just joined the scam for the tune off £ 372.20. I call Tesco after the second shipment arrived not even looking at my credit card to see they had taken 4 amounts off. They have stopped any future payments and are now dealing with it. But Tesco say they have 45 days to reply. I eventually heard back from them after numerous e-mails where they were saying I was sending blank e-mails ( how convenient) to discuss the matter. I still have the products wrapped up and waiting to return but it is going to cost me yet another £30 through Hermes courier to Canada. After reading every ones comments I know this would be a waste of time and money. I don’t know what to do. I don’t even want to use the products as I feel they made my skin burn. Has any one had a response like the one below. You can also see I eventually had to use another e-mail so they would respond.
          Linda

          From: Retinolla [mailto:support@ellelabeaute.com]
          Sent: 25 November 2016 19:35
          To: allencmarr@yahoo.co.uk
          Subject: Re: Message on behalf of Linda Henriksen

          Dear linda ,

          Since you appear to have disputed the transaction with your bank, we are powerless to revoke/refund any charges. This matter is now at the hands of our Risk Dept.

          Your account is fully cancelled, and we have revoked and blocked all future billing.

          At this point, your matter has been referred to our anti-fraud and risk departments, who will communicate directly to your issuer.

          Kind Regards,

          James
          Customer Satisfaction Specialist
          Retinolla,

          Reply
    • People don’t fall for this stupid scam.
      We’ll all have to take court action.

      Reply
    • Just phone your bank and cancel your card they will send a new one to you in 3 days. This is what I had to do so this company couldn’t take monthly amounts.

      Reply
    • I had the same they advertised as a sample and you just pay the shipping

      Reply
    • An utter scam company, appears as gift in legit questionnaire surveys and had
      Will be taking it further with scam protecting agencies
      AVOID! and be watchful

      Reply
    • I signed up for a trail which was a shipping fee I paid.however today my credit card company have called to tell me this company are taking money from my credit card.i have only received my free trail and only wanted the free samples. I have never received any other creams .i am extremely stressed by this finding today.i have now had to block my card.how do I cancel this and how do I get a refund?please advise.
      Regards
      Jane Rowantree 07813110059

      Reply
    • I do not wish to receive any more creams from you. Please cancel my order immediately. I have informed my bank and instructed them to stop the payment, so do not send me the item.

      Reply
    • Hi, got charged £200+ for 2 jars, fortunately I had not opened them and when I contacted them they said I should have read the T&Cs thoroughly but did offer to only charge £40 per jar!
      I read the T&Cs and found the 30 day money back guarantee so contacted them and returned with registered mail. Money was refunded a week later! You need to send signed for or special delivery for them to find the package.
      I think the packaging had to be intact.

      Reply
    • Hi I have been scammed by this company, I returned the items using the tracking system they advised and they said the box was damaged and they will not refund me the money. I replied that the box was damaged when I received the original package but the creams were in tact and I confirmed I never tampered with the creams plus they must have thousands of boxes waiting to go off to unsuspecting customers. Still waiting for a reply.

      Reply
    • I am tired of big companies scamming innocent people. I thought I only had to pay postage for this product of retinoblastoma. Instead they took a load of money from my account leaving me with an unauthorized overdraft which I can I’ll afford.
      I sent the products back, untouched and unopened yet they said it can take up to 30 days to get a report from their warehouse before refunding. Well, it’s now day 31 and I am still waiting!!!!!!!
      I have sent them another email today and if they still stall then my bank will take action against them.
      People don’t realise that your bank’s fraud card team can take action providing you provide proof that you have tried to retrieve a refund yourselves.

      Reply
    • TIP
      This is what happened to me and you can do the same !!!
      JUST REMEMBER THAT THIS COMPANY IS NASTY TO SAY THE LEAST
      I wasn’t in when the package arrived, I was actually at work about 10 miles away. (You were possibly not in when the package was supposed to have arrived)
      Anyway it wasn’t delivered (and this by law, is totally up to them to sort out before charging) What I suspect is that either the delivery company left it outside my house.
      I told them this and they said it was my obligation, recorded delivery was made.
      (They offered me a discount of course and all that crap, etc. if I didn’t contact my bank, a shut up clause)
      Anyway, I spoke to the Bank they’ve blocked them, paid me back and slapped some type of legal thing on them to respond.
      I did actually try to pursue it with them to send me the product again but they declined.
      >>>>Now¬¬¬¬ do you actually remember receiving the product? (to exactly the conditions you were expecting)
      They will not be able to prove 100% that the delivery company did delivery, not even if the delivery company was able to give them a signature, which I very much doubt they will be able to do. (it could have been done by their driver, desperate to make the delivery or by a chancer passing your house)
      Use this easy method if you paid by Credit card. It seems to be the only way to stop them… of course if Retinolla closes down, the owners will crop up somewhere else and continue their nastiness. We’ll never stop people like this, they use small print and the law dishonestly.
      BTW It really isn’t in my nature to be dishonest to people so I hope this helps. You have to play the people (and I used the word ‘people’ loosely at their own game)

      Reply
    • this is a world wide scam .just different products .bought online green coffee diet pills said click box agreeing to terms and conditions. no T/C to read. like other scams .put on my C/C $343.00 disputed claim with C/C .they got in touch with scammers and I also was on phone at same time the tried to argue I had signed T/C my reply your nothing but fraudsters what I signed was legal how can I be held responsible for some thing I cant read. which in any bodys view I did not authorize .as the all do offered me 50% rebate if I would keep all the pills.i do not want to print my reply .his instructions .send pills back .C /C TOLD ME LEAVE IT IN THERE HANDS WE WILL GET THE $343.00 CREDIT BACK ON MY C / C.THAT IS WHAT YOU DO TO GET YOUR MONEY BACK?

      Reply
    • So, what did u do? I’m just checking this from 10 minutes ago checking it as a scam, did calling or sending an email, helped? To check if there’s something to do as quick as possible, to avoid those unrequested fees

      Reply
    • Do not deal with these companies, on Sept. 22/16 I ordered my Revoluxe and Retinolla free samples for which I was to pay S&H only, no mention of any other shipments or other charges.
      They not only charged my visa for the agreed S&H charges but tried to charge it for the insane amount of $ 11,000.00 which is fraud for sure…since I don’t have anywhere near that amount as a limit my bank automatically rejected it and sent me a notice. Then they had the nerve to process another fraudulent charge of $32.43 for what I still don’t know. My Visa has been cancelled, next step I get to explain it all to the Dispute Dept. then explain it again to the Fraud Dept. I’m going to notify the BBB and the Police Fraud Squad and am willing to join in to any class action law suits. To sum it up… THESE BASTARDS NEED TO BE STOPPED !!!!!!

      Reply
    • hello

      I’m having the same problem with them. I was doing my online banking when I was asked to complete a survey for my bank and would get a prize. I guess you know the rest.

      I’m still dealing with them to get my money back. they say it is my fault for not reading the terms and condition. I told them they had no business doing a survey without authorization.

      the battle continues, I am contacting people so there can be enough people for a class action lawsuit.

      be in touch if you are interested

      regards

      Marc
      Canada

      Reply
      • Marc I just got hit for $384.79 and my credit card company is doing the “you didn’t read the fine print” thing and “we can’t just take money away from the merchants.”

        Please contact me. Your email address is not showing but mine is michelle_victoriabc@yahoo.com.

        I have reported them to the Anti-Fraud Centre, today the RCMP and I have written to Marketplace and my MP.

        Reply
      • I’m from Canada and have also been scammed. I don’t know what to do or who to contact anymore. They got $684 from me for a $5.95 free sample. Can anyone help?

        Reply
      • Hi I was also victim of the scam. I clicked on a message from costco re;free products. It took to to this free product trial for Retinolla and Revoluxe It said free gift so unfortunately I agreed to pay the shipping cost. Then two weeks later I get a charge for these free products to the tune of 178.85 and 189.87. How are you suppose to try free samples if you have to send the products back unopened in 14 days. The next charges were a month later for 129.87 and 129.89 for products they shipped. I just sent these back and hopefully may get a refund. I am thinking not. Please help

        Reply
    • THIS IS FRAUD; I AM 76 YEARS OLD AND SIGNED UP FOR TRIAL. SAME AS MANY OTHERS. THERE IS NO WAY I INTENDED TO SIGN UP TO RECEIVE THESE CREAMS . I CANNOT PAY FOR THES BILLS , SO I WILL SPEAK TO POLICE DEPARTMENT. THIS IS DISGUSTING.

      Reply
    • I too was scammed and have followed it up and will continue to follow up. On September 5,2016, I saw a flyer from Shopper’s Drugmart in Canada. This is a company I have dealt with for many years. The free trial offer required only Cdn$5.95 for each product — I ordered Retinolla and Revoluxe — and it arrived sometime in mid-September in a single box. I opened the box and, after initial surprise at the size (that should have been a warning clue), set it aside ask stocking stuffers. In the interim, we had a death in the family, a legal situation, home renos, a two day power failure and my own illness. Today, October 28, I looked at my credit card statement and to my horror saw two charges — $179.95 and $189.85 for these products. I called my credit card company; they gave me a phone number for Canada. I called and asked the telephone agent for her name after she told me my time to request a refund was over. I asked to speak to a supervisor and was told repeatedly that she could not give me supervisor’s name. I asked over and over again and finally she told me that she would lose her job if she gave me the supervisors name and she was not going to sacrifice her job for me. I found this website and noted the address and that others from Shoppers Drug Mart had been dinged and, to my surprise, TD Canada Trust customers. I went to my local Shopper’s DrugMart and obtained the number for customer service. When I called Customer Service, the agent there told me that I had been scammed and that Shopper’s had turned the whole thing over to the Canadian Anti-Fraud Centre (www.antifraudcenter.ca for those in Canada wanting to lodge a complaint). This company is currently under investigation. Apparently, Shoppers (and presumably all the other sites where people have seen this “free, trial” offer, have been hi-jacked by these internet scammers. It has nothing to do with these companies and they are working with the anti-fraud center in an attempt to locate and stop them. I spoke to my credit card company fraud department 3 times today, gave them all this information and put them on notice that if I hear of anyone else getting taken on their credit card, I would turn all this information — along with the warning I had given them about this scam — over to the authorities. They advised me to also google the federal Financial Consumer Protection Department. Anyone new to this who is still within the 15 day limit they set can call Total Fulfillment at 1-647-933-9319 or 1-647-933-9312. Be prepared to yell and scream and experience intimidation but it is a first step before you can file a complaint. Use Skype as there are often 20 calls ahead of you and it can get expensive. If you have already been billed, nothing short of a class action suit will help us see any of our money again — I’m willing to consider it and anyone else can contact me at The Cat Warrior on facebook — the first thing you must do is go to your so-called billing page and cancel the account. Be sure to print a copy from your browser before hitting send. Send to any and all companies associated with these products and expect to get a cancellation confirmation from them. If you don’t, keep going to stop them from billing you next month and every month thereafter. I have written to my Canadian MP and have asked him to propose a private member’s bill that requires that invoices sent confirming the order specify the exact amount to be charged and that they include the terms specified in the small print that is on another link. I will be contacting the RCMP fraud squad on Monday and intend to contact CBC Marketplace. I urge all of you to join me in this process. We may not be able to get our money back but I was told today by my card company that they have about 20 of these COMPANIES on the go right now. They are all scams. I am retired on a limited income and this is devastating.

      Reply
      • The same thing happened to me. There must be something we can do.

        Reply
      • Yay! Michelle. I got sucked into this through The Shoppers Drug Mart website which I (foolishly) assumed lent it some legitimacy! I just found those charges as well on my Mastercard and have been following it down. The PC Mastercard reps (John and Steve) told me I had to keep trying to settle it with Revolux / Precision Total Fulfillment and gave me their address in Bolton. Ivan at Revolux offered me $ 50.00 for each of the “samples” ordered but only if I 1) Do NOT seek further compensation from them.
        2). Do NOT dispute any of the charges with my bank. and 3) I must confirm that I understand they have not contractually bound me to receive the products on a recurring basis.. Should I decide to pursue this they advise they win 99.9% of all disputes and I will have no means of recouping the original amount. I too thought it strange at the sample size but that would be at their discretion. Ivan admitted they do not send samples but the real product sizes. He said I should have realized that this was not in fact a “sample” due to its size. PC Mastercard has said these companies are tiny subsidiaries of much larger corporations that have tied in to the TERMS OF AGREEMENT for the credit card companies, therefore they will not rescind the charges. I will submit my email only so we can all fight this together. mfreeman5@cogeco.ca Let’s change the rules!

        Reply
    • Hi Rosa

      Have you ever got refunded?

      I have similar problem.

      Reply
    • Dont get caught with this SCAM , after you pay the shipping they will bill your account HUNDRED of dollars . EXpose them now to the Police and the BBB.

      Reply
    • Agreed. It is a big scam! It was a Telus Survey showed up on my computer, and I took the survey, and it says to give me a sample cream for completing the survey for a reward. They never showed any price or indicated it was a sale. They charged me around $ 360. I returned the products according to the address showing on the box, they still refuse to credit my account. I don’t have any phone number to call, and don’t know how to contact them. This is insane. I have to report them to BBB, and Internet Fraud center now.

      Reply
    • Same here was survey and get free samples ….

      Reply
    • I agree…it says free trial offer…but it does not say that once you have used the product they will charge you over $300 for the product. If this is not a scam what is it? I returned my immediately after I got the e-mail telling me how much they will charge for the product. Didn’t even try it for two day. Very dissatisfied customer!!

      Reply
    • Retinolla is certainly a scammer, they had me participate in a survey that implied to be from my internet provider’s website. At the end the survey gave me option of picking one of three gifts for “free” and pay for shipping only. Few days later I received a box with two creams in it, and a “plane invoice for only $5.95” the invoice was so blank that I did not even bother holding on to it for $5.95. There was no print of terms and conditions etc.
      Later they charged me $179 and now it turns out will charge same every month, I called their customer service and cancelled.
      Will wait and see results but they are certainly scammers.

      Reply
    • This happened to me! I can’t believe it!

      Reply
    • Yup total scam!! I love the cream but they make it seem as if you get it for a flat rate of just under ten dollars and then all of a sudden you have a missive charge on your credit card.

      Reply
    • The same thing happened to me over $300.00 lost. I returned the unopened package contents
      and waiting to see what happens. The ad did not mention the auto charge. Am I the damnedest
      doll or what!

      Reply
    • hi just got through arguing with my credit card company CAPITAL ONE over this retinolla scam.I was tricked into it by taking a survey for shaw cable and my reward was a “free sample” of btheir cream, all i had to do was pay for shipping. Guess waht not so free 14 days later I get call from credit card alerting me to the 169.00$ charge and did i authorize it ? NO I certainly didn’t. Here I am three months later still fighting the charges yet if you go on line and look up the company all you can find is complaints of how they scam people??? Doesn’t the credit card copmany know this?

      Thanks Capital One Master Card for backing your loyal Customers

      Please repost and past the word on retinolla

      Reply
    • Same thing happened to me. I did not see any fine print and I was looking for it.

      Reply
    • The same happened to me. And the people working there are not serviceminded at all, and they Know it. Cancel and Get out.

      Reply
  2. IT’S A SCAM SCAM SCAM

    Reply
  3. This ‘free trial’ has scammed my daughter, who thought she was doing something nice for her mother.
    Shame on the company that is taking extortionate amounts of money from students.

    Reply
    • It’s disgusting. All laughing there heads off At innocent people like us. How dare they. Losing 200 pounds was a nightmare for me I cried for two days. I work hard. This money was going towards a holiday. I worked all over Xmas. Scumbags. Rot in he.

      Reply
      • Hi, me too, thought it would be nice to try some different face cream will use the shops next time. I just thought it was postage and packaging as stated then they took over £200 out couple weeks later i was devastated. I tried to get refund from my bank they said no, they have cancelled any future attempts to take money. I have sent two emails cancelling subscription no reply, tried phoning no reply! They shouldn,t be allowed to get away with this we all work hard for our money

        Reply
        • Disgusted was told like others £3.95 was all there was to pay as I had won a free trial then £200.00 taken from my account what a SCAM. Spoke to my bank who said this was a common scam from these companies they have put a stop on any further money being taken but say these companies sometimes change their names slightly and attempt to take more so beware.The bank said if this happens I would need to contact their fraud dept as this is definite fraud. Like others I have sent emails, tried phoning and tried to contact customer support many times no replies ever what a bad joke is their customer support. Please don’t anyone else fall for this expensive scam and share on all social media sites.

          Reply
        • I’ve had same, bank have had no joy I’ve sent a story to watchdog hoping others have too

          Reply
  4. Scam scam scam do not touch with a barge pool

    Reply
  5. Yes, I’ve just been had on this scam, too, both retinolla and revoluxe.

    Reply
  6. 200 pounds took out my account. These people want hanging alive. Not making It clear what your getting yourself in to. Got to get to the end of the month skint now. All my extra Xmas money gone. Shame on you people. Hope you rot in hell

    Reply
  7. I have cancelled my autorefill online but also wish to return my original trial.
    Can’t get through on the phone number published, any idea to which address I should return the products?

    Reply
    • Hi Helen the address is returns retinolla P.O. Box 7574, Milton Keynes, MK 11 9GQ, I have returned mine yesterday and got a tracking order Number to inform the office in America which is 001 647 933 9312. They are confirming my cancellation with an email. Thankfully I was alerted by my bank in time to be able to avoid further worry and to keep an eye on my next statement from the bank and to phone them if necessary. From Susan

      Reply
      • Hi Susan. I am currently in the process of sending back my order before I get charged ridiculous prices, is there any chance you could give me some advice on how to do this? Is the address you have provided, where you return your items to? As I’ve tried to contact them through phone and email and they won’t get back in touch. I’m living in the UK and need an address to send it to. What did you mean in relation to America. Best wishes

        Reply
      • Hi have you had anything back yet?

        Reply
    • If you cancel they will come bacck to you asking for more money, they are ouside the E,U

      Reply
    • C/o Precision Total Fulfillment
      41 Parr Blvd.
      Boulton, Ontario
      L7E4E3

      Good luck, they are scam artists!

      Reply
  8. I sent off for the free trial and was a bit annoyed that immediately nearly £4 was taken from my account. Presumably for postage but I didn’t notice any mention of that.
    After that I read reviews and was very concerned about the scams and ongoing problems of taking money.

    Thank you so much for putting their contact details on here. I rang them and said I didn’t want to be signed up to their autorenewal.
    The woman I spoke to was very nice and said she would remove me from their list.

    It only took two days for the product to arrive – it smells lovely. Who knows if it works, I will try it out though.

    Cancelling appeared to be easy, once I knew I needed to. Do they accept the cancellation or ignore it?
    I’m a bit worried about that as I can’t afford it.

    Reply
    • Sally, I’m not sure you completely understood what you were getting yourself into. Your products arrive, you test them and after 14 days from receiving them they’ll charge you another £97.95 regardless of whether you cancelled your membership and autoshipments. This is the full price of what you’ve just received, but it’s not an upfront cost, they only charge you after you’ve tried them out and decide to keep them. So if you do not wish to keep their products and pay the £97.95 I’d advise to return their products. You can find their return policy hidden in their T&C and their address for returns is
      United Kingdom:
      Returns Retinolla
      PO Box 7574
      Milton Keynes,
      MK11 9GQ, United Kingdom
      I got scammed myself, just trying to get myself out of it before they get a chance to ship anything to me.

      Reply
    • They lied to me and said we would not be charged anything other than postage. We have not even had the product and are down 200 pounds,.

      Reply
  9. Please cancel any authorisations that I may have mistakenly made. Living in the UK it expensive to ring them overseas. The creams are still in the box unopened but there is no return address on the envelope. It was only an alert made by my bank that made me aware of this scam

    Reply
  10. I made the mistake of signing up for this ‘free trial’. So far I have paid nearly £4 and have yet to receive anything. Since signing up for it my financial situation has changed and I have less money coming in than I thought. I’m very worried that they will take what little money I do have. I have tried to cancel the autoship via their website but it says my email address isn’t valid. Which is kind of odd since I have previously received email from them at that address. I don’t know what to do.

    Reply
  11. Following a link on Face Book I ordered the trial pack (£3.95 but was charged £4.09 + 2.75% handling fee) having seen no mention of a further charge 14 days from receipt otherwise I defiantly would not have placed the order. My credit card company contacted me to ask if I had made this purchase and as I had they had to let it go through. They said there was a further request for payment from another company linked to Retinolla which they blocked as I knew nothing about it. This worried me and I instructed them to block any further requests for payment but then shortly after the product arrived so I was not to worried that I had been scammed. However exactly 14 days after delivery £103.72 + 2.75% international handling fee has been taken from my credit card. When I made the purchase I took screen shots which do not show any reference to terms and conditions. I have sent several emails to them but have got nowhere. The face book link is no longer there but exactly the same promotion including all the air brushed pictures is been pushed by them under a different company name. Finally the product is completely useless and it is a total scam

    Reply
    • The same for me. It is a total scam. What about a class action? because I am afraid that they could claim my money, because I blocked my card.

      Reply
      • I also blocked my card, I just did it now after reading all these horrifying reviews. I cancelled it and I am waiting for a new card so they cant take anything off of me in 7 days time. Disgraceful company!

        Reply
      • I would love to join a class action suit!

        Reply
    • can you send me the screen shot? I was scanned through google, said to be a google survey, did not see anywhere referring terms and conditions either, i did not take a screen shot, but I know there definitely no terms and conditions mentioned! my email is yizi252008@hotmail.com

      Reply
    • This happened to me exactly the same way it’s a horrible scam cancel all your bank card’s apparently they try to take money from outher cars do you own.

      Reply
  12. Found their offer on a freebie site, there was no mention of it being a trial or that they would be taking more money in the future. They took over £200 from my account (I have £230 to live on per fortnight due to being on disability!) after a long argument with customer services they agreed to refund £80. Terrible company, products brought me out in pustules all over my face and neck, and they are nothing but crooks. AVOID.

    Reply
    • The two companies are Retinolla and Elegenta, one is based in Cyprus the other in Raster europe and i ma told belonging to a Chinese origin

      Reply
      • In my case the company that withdrawn by my debt card are BEAUTEELLE.COM and CELLAGENTA, the products they sent me are Retinolla and Revoluxe.
        Beware, because they use different companies’ names!

        Reply
  13. hi to you all i was taken in by fill out a ALDI survey and then some free !!!!!!!!!! offers ie phone no more left then face cream and eye cream seemed ok only pay for post and packing using your card {of course } not aware you are going in to scam bummer deal takes 2 weeks before you find out to late then 102 pounds taken out of my account then trying to find the right web site which i did and canceled { i hope } will contact my bank but do not think they will re fund me some thing you learn and buy the way all the leading supermarkets are doing this bet they have no say in it any way best of luck to you all just age with PRIDE .

    Alana

    Reply
  14. This company are an utter disgrace! They popped up on a website and I was told I had won a competition that I had entered and their product was my free gift – I just paid a shipping fee of £3.95. As I had entered the competition I (stupidly) gave my card details and paid the shipping fee. They took random small amounts and I contacted them to confirm their product was a free gift and I wanted an assurance nothing else would be taken from my account. They were rude and says I had signed up for a free trial. I told them I had not and I asked for a copy of any terms and conditions which I had inadvertently signed. They got really shirty with me but I told them without proof of a contract I would pursue them for theft. I informed my bank who refunded my money and stated in a letter that they had put a stop on any funds this company attempt to take in the future. Furthermore, if they rob me using another name my bank have assured me of a refund. I will be contacting BBC watchdog about this company and warning people via Facebook. If anyone wants to contact me and give their support for my contacting BBC Watchdog my email address is SaraLouise71@sky.com

    Reply
    • Hya

      Sarah,

      I too fell for this and clearly they did not state they would take any payments apart from the £4 postage, I paid this and have received nothing and contacted them with no response, the facebook site is now down along with their site, luckily my bank contacted me as 2 different companies have tried to take payments out since..I hope nobody else falls for this and that this company is shut down as I think they’ve ended up with quite a few peoples money!!

      If you need any further details then let me know, I myself and trying to let people know and post as many things on this scam.

      Donna

      Reply
      • Hi thre there just taken money out my account what can I do about it I didn’t agree to this thanks

        Reply
      • Hi
        I
        I also fell for this scam.My bank alerted me.I received my package today will be returning it tomorrow

        Reply
    • Hey how did you get hold of them ! I cannot find a uk number any where I am really pissed about the money but the allergic reaction I had about their products is shocking I have been in contact with citizens advice today but have no uk numbers they are so wrong

      Reply
      • I have had to emails from them one from a Sarah at
        support@elegenta.com
        and another from an Ivan from
        Ivan
        Customer Satisfaction Specialist
        Retinolla
        however they have now blocked me, I cant reply at all!! they said they left the sample on my porch?? I haven’t got a bloody porch?? I have read loads of stuff about their crappy company and I’m so mad that they have done this to people..I will not stop there. I am doing everything I can to try and get in touch with these people!!
        I have contacted the POCA team at West Yorkshire Police, wrote to the consumer credit agency and also watchdog myself..as soon as I have an update I will tell everyone on here and have posted messages on facebook as they keep trading under different names, I would have been absolutely gutted if they had taken £200 out of my account, try ringing your credit card company as you are protected..as soon as I hear anything I will let you know.

        Good Luck

        Reply
        • Hi Donna, have you heard anything else from them? Do you know if they will be able to affect your credit rating as the products have ben “lost or stolen” and they claim to bt be responsible for this? I had a note through my letter box saying they had left the producs outside under a bag however thier terms and condition say that the products with news to be signed for..

          Reply
        • I have been scammed. There was an advert stating FREE trial, £7.00 shipping.
          There was a photo of Prince Williams wife, Kate, along side the Free Trial stating that she used this cream. I ordered this on the 28 March 2016 and it arrived on the 3 April. In the advert there was no mention of other payments and when the cream arrived there was no invoice. On the 28 March £4.20 was taken from my account, on the 29 March £3.99 was taken, on the 16 April £104.26 was taken and on the 17 April another £99.98. In total £212.43. I have had sleepness nights regarding this. I have spoken to a friend and she ttinnks I am not covered by my credit company because I agreed to their conditions when ordering this.

          Reply
        • my credit company is rubbish, said that I gave permission, I entered my card details, so they could not dispute on this.

          Reply
        • Can I have your fb name please as I have just been scamd to

          Reply
    • Hi

      I stupidly sent for the creams for my wife but when confirmation came back it was mentioned that I would be charged £99.00 +. I emailed them and contacted my bank to stop any more payments to these scammers. I sthere anything else I should be doing

      Thanks

      Reply
    • Hi Sara

      I too have fallen foul of this company – I know them as Revoluxe. I was recovering after being ill and signed for the “free trial” then and only then do you realise the conditions of what you have set yourself up for – I instantly cancelled my order via email and got a reply that the parcel had already been sent! My credit card company were on the phone to me with hours saying I had 3 payments only for small amounts but were they genuine – they have since blocked all payments and the disputes dept have blocked further payments from this company.
      I did receive the goods and returned them with a carrier company to get the “credible proof” unfortunately the carrier company can’t deliver to a PO Box number so at the moment I am waiting for the parcel to be returned to me and then I will take to Post Office (Should have done that first), so hopefully that will be the end of it. Keep checking my account though!

      Reply
    • I have been scammed exactly the same.
      They need to be named and shamed.
      good luck with reporting it to the BBC

      Reply
      • These guys need reporting to Watchdog, or similar, as they are rife on scamming people, its disgusting how misleading they are, and their customer service is non existent.

        Reply
    • This company sound like dermathea.com
      I paid £3. 95 for p&p for retinoblastoma cream after seeing a Boots ad mini survey where they tell you that you are guaranteed a free product. After answering 3 questions eg have you been to store in last 3 months…you are then asked to pick a free product. The only one available was this retinola stuff. They took my 3.95 have said they sent the stuff & im cagey cos it looks like this scam possibly so I cancelled my card. It says they are based in Czech.

      Reply
  15. Hi, can anybody help me get out of this problem?

    I ordered this product thinking that is £3 or something, two days ago, now i have sent them an email saying that I want to cancel the order? Are they going to cancel it? As i am really worried now because i used my father s credit card, wanting to buy my mom this “present”.

    Reply
  16. I was also taken in by this horrible scam. I had £104 and then £99 taken out of my account within a week and this on top of various other payments made in advance. I called and was told I should have sent the products back after 14 days -the “trial” period and as Ididn’t realise I had to do this, I had been charged full price for the products -beware!

    Reply
  17. I too opted to PP with free trial of this product
    to find they are taking £200 from my bank account which I can ill afford. I would never spend £200.00 on myself for anything let alone face serum. I have contacted my bank who can’t retrieve the pending transaction due to overseas law. This is highly unfair to the consumer that these companies can dib into personal accounts and scoop what they like. It is outrageous gross theift. I have contacted the company however I won’t hold my breath in receiving a reply let alone my money back. The best we can do is cancelle bank cards to stop other transactions.

    Reply
  18. I was totally scammed by Retinolla! I mistakenly ordered a FREE trial and was charged for only the shipping cost $11.00 (Cdn.) Next, when the product arrived, I only opened one of the jars and then re-sealed it almost immediately. The next thing I know, my Visa card was charged over $480 (Cdn.) and it was a totally unauthorized transaction. I immediately called Retinolla and was informed that I would have to return the trial products without using them IN THEIR ORIGINAL PACKAGING! Who keeps original packaging after ordering a trial product. I recycled the packaging in the next week’s garbage run. Despite that, I re-packed and mailed the products back to Retinolla (another $26.85 (Cdn.) charge). Retinolla said they will only credit me with $120.00 (Cdn.) because the products did not come back in their original packaging. What a total scam! I want my money back!

    Reply
    • I reported them to the Better Business Bureau in Ontario. The company wherever they are seems to get away with having their “branches” scattered all over North America and Europe? SOMEBODY SHOULD TEACH THESE CRIMINALS A LESSON. Report them to the local government please! They should not be allowed business permits. IF in fact they do have business permits, the government should look into the legalities of this operation. These are SCAM ARTISTS out to steal from and prey on the innocent victims.

      Reply
    • How did u make out? I’m in the same boat

      Reply
    • .Surely there must be a Federal Consumer Branch we talk to …?

      Reply
  19. This us a scam. Don’t trust this people. They hide the agreement terms and conditions once they gave your credit card #.I almost cried too because I work hard d for my money and these people are stealing my earnings.

    Reply
  20. I wished I had read all these messages before falling into this scam. I too ordered the “free” trials and now, after maybe 2/3 weeks I noticed they charged around £200 from my account. It is absolutely unbelievable, I should have known better!! I sent them an email telling them I do not wish to receive any more products and asked for a full refund. And I want to send the trials back. Please be aware!!! I’m outraged.

    Reply
  21. TOTAL SCAM DONT FALL FOR IT LIKE I DID!!!

    Didn’t even receive my sample, luckily my credit card company put a block on this immediately as 2 different named companies tried taking payments of £101 from me but this has been blocked. I have been charged £4 for postage but nothing else so had a lucky escape.

    Hope these get closed down and people get their money back!!

    Reply
  22. It is a disgrace that Company’s are allowed to trade in this way, Perhaps Facebook should take some responsibility for letting them advertise on there website,I for one will buy nothing else on line. And a refund of my money would be appreciated.

    Reply
    • Contact Fraud Investigation Dept. Fill in the form and get a crime reference. If everybody who has been scammed does this they will have enough evidence to bring the scammers to justice and everyone can get their money back. This is organised crime and there are a few brains behind it. I suspect they operate as a team with web hackers and admin team masquerading as a genuine company. They are a bunch of low life fraudsters who can be stopped if all people affected report their unfortunate experience to the Fraud Investigation team. actionfraud.police.uk. You could also contact the financial ombudsman who will judge your claim and decide whether you have been a victim of a crime……financial-ombudsman.org.uk

      Reply
      • Wel there just taking money from my account I called the bank as this is still pending apart so I said to the bank Wel stop the payment and they said they couldn’t do that. I mean for god sake it’s my account n I didn’t approve £100 to cone off u think if it’s still siesta going threw they should be Abel to stop it but no no help at all. Dmt know what else to do xx

        Reply
      • I reported them to the Better Business Bureau in Ontario. The company wherever they are seems to get away with having their “branches” scattered all over North America and Europe? SOMEBODY SHOULD TEACH THESE CRIMINALS A LESSON. Report them to the local government please! They should not be allowed business permits. IF in fact they do have business permits, the government should look into the legalities of this operation. These are SCAM ARTISTS out to steal from and prey on the innocent victims.

        Reply
        • I responded to a survey on Rogers web site in London Ontario Canada. They offered me free. samples of face creams for 5.99 for shipping charges only. I finally realized I’d been scammed
          after receiving my credit card statement with several hundred dollars on my account.
          T was retinolla and revoluxe. I am com pletely shocked,I called MasterCard and cancelled my card.what else can I do?

          Reply
  23. This product nearly killed me , no b,..s!!t . Can I get hold of them to show photos or to tell them their stuff is dangerous !!!! Like looking for a a needle in a hay stack . Fuming with my self by being dragged in to there ” free trial ” just p and p , they have taken over £200.00 ( sterling) from my account , but forget the money had the worst allergic reaction to there products ! Cannot find a uk telephone number any where and the website contact us keeps bouncing back . THIS IS DANGEROUS please can anyone help I landed up in hospital !!! And still only after hours of searching with just a PO address in uk found a number in cypress but just a Ansa phone . This has to stop . Please contact me on roldfield561@btinternet . Com I will not take this my face is on fire still 48 on I have had to take 3 days of work and spent over 50 pounds on antihistamine and soothing cream and waisted a looked forward dinner with my family

    Reply
    • you cannot do anything about the the firm its saying small print if you don’t return in 14 days you are signed up its perfectly legal , wrong yes. get your bank to stop all other claims for money . I blaim the banks they no its a scam but they let them take your money

      Reply
    • You need a good lawyer girl!

      Reply
  24. My mother was recently scammed, she didn’t realise the money that would be taken out until this evening when 104 pounds was taken.

    We’re going to ring the company tomorrow to take her off their auto renewal list and send back the product which thankfully she hasn’t opened. I was wondering about people’s experiences with cancelling it?

    Reply
  25. I have reported this on facebook…they keep trying to post different sites on facebook..I hope everyone gets refunded..I am trying my best to get to the bottom of this and have wrote and contacted loads of people

    as soon as I get feedback I will update

    ring your debit/credit card companies about this asap they should refund you.

    Reply
    • a bank debit card pays the money you wont get it back , you can stop credit cards , but a debit they take you money about 10 minutes after you order . you are screwed

      Reply
  26. I signed up I really didn’t no what I was getting into when I did find out I felt sick first thing I did was to cancel my debit card and order a new one so they couldn’t take anymore money I was disgusted with this company it is a scam 100%

    Reply
  27. I fel for this tonight thought i was filling in an amazon poll with a free gift got directed to site filled in everything free sample only had to pay pp. however when i clicked on claim a box came up saying null. I immidiately smelt a rat and transferred my fund from my current account to savings just in case. hopefully i have got away with it, howver i have contacted my bank with addresses etc so fingers crossed

    Reply
    • I was also on amazon when it happened to me . I was then contacted by HSBC BANK fraud department by they still took £95.95 from my account, after me telling them not to make payment. bank have now retuned money but tell me they can request payments again using another name. spent 2 days on phone trying to sort out. banks know what’s going on so why are the allowing our money to leave our accounts?????

      Reply
  28. I got conned by this scam they’ve taken £200 pound out of my account which I am meant to be using to pay for my holiday which I now can’t do thanks to this disgusting company,I have tried phoning them to cancel this but no one answers the phone…This is an absolute scam please don’t fall for this and now I can’t even cancel it and now have to cancel my card they should not be allowed to get away with this..

    Reply
  29. ring your credit companies/banks, they should refund you the other amounts apart from the smaller one which you agreed to for the sample, also 2 different companies would have tried taking this money from you so this is fraudulent, mention the bad reviews on here and also mention that the original site on facebook has now been taken down. if you have copies of this it will help your case. the website is very poor and no information anywhere. Report to trading standards/watchdog etc

    contact them at support@elegenta.com

    and inform as many people as you can about this, in future and we all must learn not to put our credit/debit cards on line as a result of this.

    Reply
  30. Absolute disgrace this scam I too have lost £200 after taking a free trial of cream I never got any terms and conditions information as I filled this out on facebook only to find a month
    Later it wasn’t actually free after all, I have had to contact my bank and cancel my card otherwise these payments apparently will come out every month. Could have had a cheaper facelift everyone beware take nothing to do with these companies I have learned a hard lesson Don’t Buy free trial products especially Retinnol face creams

    Reply
  31. My bank isn’t helping at all Ud think that if the money us still pending n not fully thre Ud think they’d stop it but no. Apart they need to wait until it goes threw n then investigate it tot joke. Now I don’t have any money till wes. These people need to be stopped once n for all. Xc

    Reply
  32. I have just received this product ant don’t want to sign up for any more. Do I just return it ?

    Reply
    • I was screwed for £400 from them , just goes to show you don’t get anything for nothing , my bank is on it but I don’t hold much hope . read the small print there not illegal

      Reply
    • You need to cancel, watch your credit card call the bank and block anything they try to charge to you. 1-647-933-9324 call and cancel right away.

      Reply
  33. Yes Been scammed by this company. Saw an ad for samples on FB.They have taken £140 from my account. I rang them and was offered a £40 refund by email on conditions that
    I Did not try to get money back from my bank.
    Did not approach them again for a refund.
    They also said they win 99% of the bank claims.
    They can stuff their £40 I am not being silenced by them
    By the way the cream is useless

    Reply
    • Please don’t use my full name or show my email address.

      I have been scammed by them but will not be bullied. The FB ad said that the cream was a “FREE SAMPLE” from M&S, which is why I clicked on the site. There is a range of internet trickery, quickly flicking through the pages until you’re suddenly told that the transaction is successful. I didn’t tick the T&C’s, neither were they displayed.

      I did contact my bank straight away and tell them about the site. A month later (a few days ago) Retinolla tried to debit my bank account for £87, but the Fraud Dept. of my bank rang me to tell me they wouldn’t pay but I must sort it out with Retinolls.

      Ha! Easier said than done! They lie and squirm. They’re still squirming. My bank told me to cancel my debit card so that they don’t have to pay it. I have done that.I tried to cancel the order with Retinolla, but they’re not having it. I rang M&S to advise them about Retinolla using their name and logo and they told me that they have heard of this and advised me to report it as fraud at: actionfraud.police.uk, which i’ve done. I’d advise anyone living in the UK who has been scammed to do the same.

      Reply
  34. My Mum has tried to return the parcel using UPS but they will not deliver to a PO Box address and I am panicking that the goods will be returned and my poor Mum will not get her refund of £202.00

    Does anyone have an alternative return address with the road or street that I should deliver to I have sent an e-mail to the support e-mail address but not had anything back

    My poor Mum is a pensioner and I am so angry that this money has been taken out of her account (this happened while she was also in hospital) and they are not willing to refund until the receive the parcel back, how can I deliver the goods back to get a refund if the courier company will not deliver to a PO Box address and the company will not respond to my e-mail with a FULL delivery address…

    Reply
    • Email them via their website under “cancel”.

      Report them via the police website at actionfraud.police.uk.

      Together, we’re strong.

      Reply
  35. I placed the order today and one hour later i canceled. I got the e-mail with cancelation. i should go to my bank and stop other transactions?

    Reply
  36. I sent for free sample! I received full package for almost $400dollars! Can’t find phone number as it is out of order! Does anyone have number for Canada office. I’m afraid they will send more

    Reply
    • 647-9339317 / 647-8468262. Good luck. Help report these people to the Better Business Bureau or the police. Their return address in Ontario ( if they are telling the truth ) is PRECISION TOTAL FULFILLMENT #41 Parr Blvd. Bolton, Ontario. I spoke to a lady who said her name is “Ella”. She is trained to tell you “touch luck… you’ve been had” ( in a nutshell ). SCAM. No Shame whatsoever.

      Reply
    • You must call your bank or credit card company, otherwise they will keep charging you each month. I had to go into the bank to get a new card.

      Reply
    • Carolyn:
      I hope that you emailed Retinolla (support@retinolla.com) and told them in no uncertain terms to cancel your order and refund you the full amount. I have been scammed as well – hundreds of dollars. Same story as many – a free gift from a pop-up survey supposedly from Rogers. They will ask you for the tracking number on the returned package. Their responses are always extremely vague so read carefully. As everyone else has mentioned, I did not authorize payments. I did not receive any notifications of shipments other than the first one, so was not aware of the shipments coming. Then I started seeing charges coming through (also unauthorized) from Mas*Elegenta, Revoluxe, MyGoldserum, Beautemer, Viviluxe, Ellederma, Rejuvenolla, Luxonolla, and Ellegenta, so be watchful for charges on your card from these companies as well. I would be interested in being part of a class action suit, if one is being considered for Canada.

      I have been back and forth with Retinolla for months demanding refunds and have finally had ackowledgment this week of a paltry payment (roughly 10% of the charges to my card). I have gone to the bank and alerted them and had my credit cards cancelled to stop any further charges. I don’t feel so stupid now seeing how many others have been through this same ordeal. We do need to take these fraudulent operators to court. Again, let me know if you are considering a class action suit.

      I reported them to econsumer.com twice as the Better Business Bureau in British Columbia does not deal with offshore companies.

      Reply
  37. I would not touch these dirty bastards fight them all the way, if your bank gives them back the money, then take legal action against your bank.
    Block your card and distpute your charges all the way, it can take upto 172 days till the dispute is sorted, also write to there government.

    Reply
    • I agree with you about blocking your bank card. That’s what I’ve done but I intend doing no more. They sent me something I neither asked for or wanted. If they want the stuff back, it’s here for them to collect as I’m disabled and can’t get to our post office which is a way away.

      Reply
  38. yeah i fell for this about 3 days ago, it appeared on my computer as ‘…as a sky broadband customer, sky would like me to take a survey in return for free gifts’…so i answered the survey questions through a website called ‘surveybrands’, then i was redirected to the free gift page. i choose the skincare treatment program which directed me to Retinolla. i paid for the postage (£3.95) before reading the terms and conditions, then i saw that i have been scammed. i contacted my bank today after receiving an email from Retinolla that the order has been shipped. my bank said ‘revoluxe’ from Shanghai (which i believe is their other name) has applied for a payment of £4.80 for postage. i have since cancelled by card with my bank so no further payments go out. i am so upset that when the cream gets to me i am thinking of throwing it in the bin and not bother returning it to them.

    Reply
  39. Free advise from my brother who is into IT. He’s recommended that I down the Free version of ‘Avast security Software’ which you can find through google. it has the function of indicating with green or red ticks which websites to avoid and scam websites through reviews other people have given about a particular site.

    Reply
  40. I too was told I had won a prize for filling out a survey what a SCAM. I paid the £3.95 postage then two weeks later they took over £200 from my bank account. The investigation department at my bank said it was a scam but they could not get money back as I had given my info to them. They have put a stop on any further monies being taken but said these companies sometimes change their name slightly and try again if this happens I have been told to contact their fraud department as this is definite fraud .Despite emails,unanswered phone calls or being disconnected during phone calls and trying to contact so called Customer Support on the web they obviously do not want to be contacted. These products are no better than others that can be purchased for under £20 so please tell everyone you know not to purchase and let people know on social media sites. These people need to be stopped!!

    Reply
  41. My 14 year old daughter just ordered me a free trail with her bank details, I’m now scared they will try and take more money from her. I’m going into the bank today to try and stop further payments coming out. I also just received an email saying they have been shipped and will be here in 2 3 working days. I need there uk address to send straight back. Iv also tried ringing with no joy also sent 3 emails with no reply.

    Reply
  42. As part of the McDonalds Monopoly rewards I was told I had “won” some face cream. I filled in my details, including card details to pay the delivery, and soon after received my cream, with no indication that if I did not want to purchase these I would be charged. I have been charged £97 (on top of the delivery I paid so now over £100) for two rather small creams which have done a great job of moisturising but haven’t shown anymore affect to my skin that a £10 Nivea bottle. I have complained and have been offered £40 back which is much better than nothing (so if you have been caught out I do recommend complaining) however I have still now spent £57 on creams that I did not want nor need, because I took advantage of what I thought was a prize.
    I have asked them to ensure my account is cancelled, however I have been left massively out of pocket and feeling a bit foolish and very cross!

    Reply
    • ** UK Victims **
      I fell for the same McDonalds Monopoly survey scam. Typed MacDonalds instead of McDonalds. Fortunately I realised and called my credit card company minutes later. I contacted the Retinolla scammers at support@retinolla.com and told them to cancel the order and the account. Still shipped the order anyway, but I shipped it back unopened in (and this is important) it’s original packaging using Royal Mail services with tracking number for ‘Credible Proof’ as some courier services don’t deliver to PO boxes. I have reported the incident to Citizens Advice (03454 04 05 06) who will forward to Trading Standards and also to Action Fraud (0300 1232040) for a police crime reference which I also advised to my Credit Card company. I would urge any UK victim to do the same. I only lost the cost of shipping the product back (£10) but I see others have lost much more, Action Fraud also have a service for emotional trauma of being scammed which I didn’t take them up on as I am just mad at myself for not being vigilant.

      Reply
  43. I agree with R Jones comment. I am out US$189.86 before I realize this is a scam. It would have been good if the details of the automatic refill and the cost is disclosed up front. If I had the amazing result to show It would have made me not feel so used. If I do not see a cancellation I will report this to the Better Business Bureau. I am really upset about being scammed out of my hard earned cash.

    Reply
  44. I bough the face cream and only paid the postage and a few weeks after I received the ‘wonder’ cream the company tried to withdraw over £300 from my bank account in ONE DAY!!! Luckily for me my bank were on top of those transactions and no money was taken from my account-a block was put on my account to stop them going in again. Much to my dismay it happened again at the weekend and again my bank were right on it but they informed me that they use various bogus companies and they will keep taking or trying to take the money! I have been advised to get a new card so they will not have access to my account! I’m disappointed I was ‘taken in’ but learned a very hard lesson-if it sounds to good to be true-it probably is!!! Huge Scam!!!!!!!

    Reply
  45. This site luckily informed me so i didn’t get caught out with the £97 payment but would have done as i hadn’t noticed it. Contact your bank to cancel all payments which ultimately solves the problem. don’t both phoning Retinolla as you won’t have any proof of this. Instead, email them. They insist you send the product back within 14 day and provide credible proof (via a tracking number). Just post anything to them recorded and it gets them off your back! Ironically, my mum loved the cream!

    Reply
  46. Like many others, I also replied to a survey, thinking it was from my phoneline provider. At the end I was offered a choice of “prizes” – two beauty products, an e-cigarette, an Apple iPhone SE and a £100 Amazon gift card. Strangely enough, the last two were sold out!!! Being a non-smoking woman, and with no other options, I naturally chose the beauty products. It took me to a page by Retinolla, with a delivery form to fill out. I am naturally suspicious so I immediately checked to see whether P&P was included in my “free” offer, as I refuse to pay P&P when offered anything by a company. I think “free” should be absolutely free. At the very bottom of the page – a long way down – here’s what I found.

    “”© 2015 Büyükdere Cad. Atakan Sok. No:14/2 Mecidiyeköy Mah. Şişli, İstanbul, Republic of Turkey. All rights reserved. Retinola™ is a registered trademarks (®) of Aka Online Satış Pazarlama ve Ticaret Limited Şirketi Any unauthorised use is prohibited and will be prosecuted to the fullest extent of the law. Today’s charge will appear on your statement as gentaderma.com +442031502329.””

    (WHAT CHARGE???!!!)

    “”Cancel AutoRefill | Customer Service | Privacy policy | Terms & Conditions

    In the event that you are not 100% satisfied with your purchase, for any reason, you can return the products in their original packaging up to 14 days after your order was delivered. You will then be eligible for a full refund of the purchase price, less shipping & handling charges. You must bear any applicable return shipping charges. Please note that a restocking fee is applicable to all returned orders.

    Risk-free trial offer: By ordering our special trial Retinolla Beauty Kit, you agree to enroll in our AutoRefill Program. You will be charged applicable shipping and handling fees upon placing the order and will then have 14 days to try our products and return them if you are not completely satisfied. If you choose to keep the kit, you will be charged the full cost of £97.95. We will then automatically send you a replenishment of the products you have ordered according to our common replenishment guidelines (normally, every 30 calendar days). Your card will be charged £69.95 accordingly upon dispatch of the replenishment package. AutoRefill can be cancelled at any time by simply logging into your account.””

    Needless to say, I didn’t sign up for my “free” prize but I feel so sorry for all those people who did. These guys are thieves.

    My advice is always, always, ALWAYS read the small print because scam artists abound out there and they prey on the innocent, the trusting and the gullible.

    Reply
  47. This is a scam, they lie, and con people, we have a situation at the moment where they took £101 of our credit card. Nothing received no invoice no goods nothing. Just rudeness and lies do not deal with these people,!!! Warning!!! Warning!!!!

    Reply
  48. This company has just charged me £200.00. I received absolutely nothing. Yet they are claiming their carrier delivered. They have offered me £60.00 . SCAMMERS.

    Reply
  49. Me too, what a load of thieving s…. They are. The moment the parcel arrived I knew it was far too much to be a free sample so when my daughter arrived she confirmed that I would more than likely have loads of money taken from my account and this muck delivered on a regular basis. I immediately rang my bank and they cancelled my card as stolen so no money will be able to come out of my account. As yet no money is showing as gone but I dare say they have taken the P&P which turned from £3.95 into a whopping £10+ Also the £20 they said they also take. How dare they as I never agreed to any of this. I strongly recommend you all to report your cards stolen and make sure your bank pays no more to these scum who are obviously foreigners making a packet out of us. I am not sending the stuff I have back unti I know I haven’t been charged. Thus rubbish could be camel dung for all we know. BEWARE.

    Reply
  50. I was totally fooled by this scam as well. I downloaded opera browser on my PC and at the end I was offered a free gift. As previous people have mentioned, £100 Amazon gift card, iPhone etc had all gone so i choose the skin cream. Paid for p&p. Nothing arrived. After £100 was stolen from them I tried to phone them 3 times, was put in a queue then when I was next in line was cut off! Two emails no reply to those either. I will cancel my bank card tomorrow but that will be another £10! I seriously doubt any of us will get anything!

    Reply
  51. I have just had over £100 taken from my credit card by this company, the thing that really strikes me as bad is the fact that when doing an M & S customer survey I was it started by saying I had won 1 of 3 gifts and was then transferred to this company, I blame M & S for being associated with such a company. Take care when doing online surveys even for reputable companies.

    Reply
  52. The same thing happened tome…they tool nearly £200 out my bank account. My bank have reclaimed this amount for me, please do the same.

    Reply
  53. SCAM

    I feel so stupid, while filling in a survey online it stated that I had won a free gift, and I just needed to pay postage, I thought it was a small price to pay considering how much the cream was worth and stupidly put in my details, I then noticed something didn’t look right on the payment screen and started to get worried. I did a quick search on Google and came across this sight, i felt sick when I realised I had been scamed. I’m a single mom with 2 young children, I can’t afford for £200 to be taken. I work hard for my money!! Anyway I canclled my card straight away, however not quick enough. I have emailed the company straight away asking them not to send the goods and stating I do not give permission for hem to take any money from my account there reply was it has allready been dispatched. I have 14 days to return it however we are certain you will love the product so much you will be happy to keep it. My reply As stated in my previous email I do not want the goods please send me the details and I will return this as soon as it arrives. I have also contacted my bank and they have blocked any money from coming out of m account. Check your junk email folder if you have emailed them and are waiting for a response. I am so angry that company’s do things like this people need to be better educated on Internet scams as we are all vulnerable to them!!

    Reply
    • I too was scammed. I received an email from Telus, our phone company, saying that I would get a free gift in return for completing a survey. I chose the cream and was asked to pay about $6 for shipping. I received the cream in a box with a packing slip and thought no more of it until today, when I received a second box of cream from them. I contacted the phone number on their website and spoke with a woman who said she could tell me nothing. Her manager’s name is Noa and she said I could call back in a few days to speak with the manager but that she wouldn’t be able to help me. I checked my charge card and they billed me about $340 through a company in China called Hyraluxe. The woman on the phone said she was in Israel. I called mastercard and they contacted the company and the woman said they would refund me $60 and that I could send the lotion received today back for a refund. I don’t trust them at all and I am currently speaking with the fraud department at Telus and it doesn’t sound like the survey was initiated by them, even though it included Telus logos and asked for specific feedback on their services. I too am appalled and am horrified that I got sucked in by this scam.

      Reply
    • Frances,

      I got caught by this same scam. I also filled a survey and was given a few gifts to choose from. The cream free trial sounded so good so I thought I was being a good husband and get this free trial for my wife. I did not read the terms of agreement properly because the clock was ticking for this free trial to expire. I submitted my order but I did not feel good about it. I google this product and found that it is a big scam. I was very upset and scare! I am a pensioner so I can’t afford any extra monthly charges to my account. I email Retinol regarding my order and ask them to cancel it. Of course they do not reply right away! I called my credit card company and told them what happened. I was told that it is good that I have contacted Retinol beauty regarding my wanting to cancel my order. The credit card company needed this info on file. I was told to call the credit card company back in 2 days because there are 2 small shipping charges pending on my account. When the charges gets process, usually in 2 to 3 days, I am to call the credit card company and ask to talk to someone in the fraud department. The fraud department will help me stop and reversed payments and whatever else that needs to be done.

      Please everyone, beware of offers that are too good to be true! I have learned my lesson.

      Reply
    • It is very easy to be taken by theses people and they make it very hard to be contacted. The 14 days starts the day you order I think. They will not cancel for you or refund anything without a big fight, offering a better offer etc. Telling you you must wait until the 14th day to cancel even if you call the same day you ordered the sample. They know that you will forget and then they ding you – bigtime. 95 +65£. We have learned an expensive lesson – at least there’s that. Fool me once…

      Reply
  54. This is a scam. I ordered this and i was charged 3.99+3.95 GBP and then all of a sudden i was charged 145 GBP. I called them back and they sent me a mail that i will get back the money in three days but I have blocked my account. Now i doubt that I will get back the amount,
    Please be aware.. I will start an investigation through my bank account tomorrow. Hope to get back the money.

    Reply
  55. the same happend to me today , two payments of £100 pounds were pending to leave my bank , luckily I cancelled my card.

    Reply
  56. I too have been scammed by this company. Answer a quick survey for a free gift… nothing about signing up to any scheme, or about the extra item added on. I was immediately contacted by Barclaycard fraud dept and had to cancel mine and my husband’s credit cards as we have a joint account.

    I went to their website and logged onto my account, tried to cancel auto refill, but couldn’t, tried to send a message but it wouldn’t send the message via their site. Finally emailed via Hotmail. Told them it was a scam, I don’t want to sign up for anything, told them what arrangements I had made with Barclaycard, asked them to delete my account and not to contact them in future.

    That was 3 days ago. Since then the skin products have arrived. I’ve also had an email from them saying they are not a scam and its a wonderful trial, also telling me how much they will be charging me.

    I’ve just replied to say it is a scam, it was a free gift for completing a survey, I signed up to nothing, I’m paying nothing to return my gift as I don’t return gifts, they are blocked by my credit card as my number has changed and I am blocking their emails. I also said I am thinking of charging them an hourly rate for the time spent on the phone to Barclaycard, 5 phone calls, the time wasted on their useless website trying unsuccessfully to cancel everything and the inconvenience of having to cancel our cards and wait 5 days for new ones.

    Finally I said I wouldn’t be using their free gift because its probably as dodgy as their business and could maybe damage my skin. I also pointed out that if their product was any good they wouldn’t need to force it onto people by such disgustingly underhand methods.

    I’m 61 years old and am so annoyed at myself for being so stupid as to fall for this, I thought I was a lot smarter. I never open unsolicited emails and thought I would recognise a scam when I saw one, obviously not

    I’m happy to give support to anyone who wants to take further steps to try and stop this company and publicise their methods

    Best wishes

    Geraldine

    Reply
  57. I did the same filling out an online survey fell for the freebie just pay postage so i paid the postage and thpught great not so bad product arrived quickky and i started using it cant say its changed my skin but thought oh well fir 4quid doesnt matter, went today on ny account theyve since taken 104.45 spoke to barclaycard and theres nothing i can do theyve now blocked anything for thr future but im still worried thry will make more attempts although barclaycard assured me they will stop them costly price to pay for skin cream im.fuming i fell for this scam what an idiot is there anything i can do thr product is useless

    Reply
    • I think I was lucky in realising it was a scam within seconds of entering my credit card details and was able to immediately cancel my card. Sadly many didn’t and they first they knew was when large amounts of money had been taken from their account. I have allowed the payment for postage to be paid, as that’s what I agreed to. But I’m not returning the 2 products as it was a “free” gift. The company tell me I can’t cancel unless I return the items, but I’m completely ignoring them. If they want them back they can come and collect what’s left of them. I’ve discovered they ate rather good for oiling my squeeky gate. I’m certainly not putting them anywhere near my skin as, for all I know, they could contain banned substances and be carcinogenic.

      Reply
  58. This is a world wide scam, the small print mentions no details of the money that they will STEAL unless you tap on SEE MORE. Who does that for a free sample. BEWARE….cancel your card immediately, IF YOU HAVE MORE THAN ONE BANK CARD, CANCEL THEM ALL. Today I received a call from the bank where I have a joint account with my husband. Different card, different bank to the details I gave them but they are so clever they managed, goodness knows how, to get into that account and try to take money. Luckily the bank was suspicious and stopped the transaction. It’s now being looked into by the fraud team but it could have been very different. Never agai will I fall for FREE SAMPLES on Facebook.

    Reply
  59. Hi all,

    I feel so stupid cant believe I feel for such a scam – this really needs to be resolved will trading standards do anything?

    Thanks
    Shapla

    Reply
  60. I to am old enough to know better if its to good to be true then it probably is! Entered this website via a survey supposedly from Boots and got sucked in.When I discovered what Ihad got myself involved in I tried to to cancel and unsubscribe by evey link they gave me some hope!Too late to receive my order but the only alternative was to cancel my bankcard and advise Barclays fraud squad.Hopefully this will put a stop to this scam Hope I,ve learned a painful lesson and this company will be brought to boot!

    Reply
  61. Retinolla Scammer asshole care….(for UK)

    so where should I start..
    here are the 6 steps of getting back your money completely
    1st Get in touch with them via email : support@retinolla.com and tell them that you want your money back etc. Tell them that you want to remove your account from their system and you dont want any further products..
    2nd Do not use the products received keep the papers and everything that came with.( make some copies of the papers just in case)
    3rd send back the products to Returns Retinolla PO BOX 7574 Milton Keynes MK11 96Q UK.
    4th Send them the tracking number of the package.
    5th They will give you some bullshit about inspection and shit but if you didnt open it or anything you are good to go.
    6th Wait for the refund. Usually within 3-5days (working days)

    Hope it helps!

    Reply
  62. I refuse to send it back. Why should I struggle to the post office when I am disabled, returning something I neither wanted or asked for. I cancelled my card before they even took out the P&P so have paid nothing. They are threatening me with their ” fraud team” which is a laugh, especially as they somehow traced another card I a different bank and trie to STEAL £50+ which is a crime. Should be interesting. One more email from them and I will seek legal advice.

    Reply
  63. You took money from MY bank account for cream I did not order would you put it back in please or I will take legal action thanks Janet keegans

    Reply
    • Janet, this website has no link to any trial offer. I suggest you try contacting Retinolla using the contact details provided in the above review.

      Reply
  64. I too was conned,thank god Barclays Fraud Squad picked it up as soon as I had put my details on.They stopped my card and stopped them trying to take any more money,not only had postage taken my card had tried to be used in other countries ,I can’t thank Barclays enough,I’ve had emails saying the products are on their way ,well I don’t want them .Im not sure yet what I will do with them ,but I will not be using them ,I feel better reading everyone’s messages as I’m not the only one who has been conned

    Reply
  65. They will charge your account for as much money as they can get they tried to charge my account for over a thousand dollars in two or three months charging over 300 to 400 in the same day every week or so sometimes twice a day. I have sent them emails. They now want me to just ship it back so I have asked for an address which I will provide on this site once I get it. They have ads with famous people such as Ellen and Dr. Oz and I advised that I would be telling them about this and they have a lot more power to fight them than I do so them, I| cancelled and received acceptance of the cancellations months before and they are still billing me although I used a credit card that had to be preloaded as I would with any online purchase so only the money I put on that card could be stolen I also advised them of the hundreds of complaints on social media about them and told them I would blitz social media with information about their scams You should see the terms and conditions they send me, no way would I have signed up to something like this but even so they did not keep to their side of even these terms and conditions They also bill your credit card using a few different names. I had to cancel the use of my credit card so they could not steal any more money for subscriptions 9.61 went through yesterday, subscription to what. I also kept my emails to and from them with their acceptance of my cancellation of any subscriptions. I will see what they say to the emails I sent today. I also suggested perhaps Ellen would be happy to lead a class action suit to protect her viewers or at least announce this scam on her show. So have them on their toes now I do intend to do what i said, still will. Just waiting for my weekly email from Ellens show to advise them, will go to the Dr Oz site to tell them too. They show about five more stars, I think Ellen or her people will let them know their pictures are being used to promote this product. I will look up their facebook pages for the information to tell them. Class action suit all we need is a leader. I seem to be solving my own problems but care about yours and suggest that instead of advising BB ect or also doing that we do a social media blitz asking our friends to make it viral to protect other women from such scammers They talk a strong language trying to scare you about reporting your non payment of the terms and conditions but check they probably billed you more money than advsertised more often so they have broken their contract if there was one and to say a free trial is a fraudulent statement in its own right no one would sign off on their terms and conditions they sent to me. Here is the link to the Canadian Terms and Conditions they said I signed up for, don’t think so.Here is the link for the terms and conditions which you have applied for: **no link allowed** the Ellen ad online is **no link allowed** perhaps many of us need to tell her and Dr Oz and the other stars on their websites of this ad. We have the numbers and obviously use of social media so I suggest we start using a bit of our time to help others from being scammed and advise stars their names are being used, Ellen is a very powerful rich woman and she will not put up with this.

    Reply
  66. If you choose to return the products instead, please send them here:

    Canada:
    C/O Precision Total Fulfillment
    41 Parr Blvd
    Bolton, Ontario
    L7E 4E3, Canada

    Your name and address must be clearly written on the return label. Please also include your packing slip in the returned parcel.

    The cost of returning goods is solely yours to bear. Please note that we cannot pay, issue a shipping label or reimburse you in any way whatsoever for the shipping and handling costs of goods that you wish to return.

    Reply
  67. Well done with this site and review. They got me last year with a different trial and charged me 95.00 plus 65 after 14 days. THEN I read the fine print. Also the cream was like lard and made me break out. Also my husband had a bad reaction. It’s not even worth the shipping costs. Don’t do it. They are scamming crooks.

    Reply
    • I too was scammed, I got a pop up proposing to be a Sky Broadband Survey, stating I would receive a gift for completing it. The so called gift I selected was the Retinolla cream, which had £3.95 p&p. Which I paid by credit card. Luckily my bank alerted me to the fact that several payments had ben requested on my card, and advising me to ring them. Which I did and put a block on all these payments. I emailed both support@retinolla .com and support@revoluxe.com to complain about this fraud and to cancel any payments. I got an email trying to explain the trial offer, which I replied to that I had been scammed into this and did not want any trial. I got an email yesterday from Retinolla saying they were cancelling everything. Hopefully they have!

      Reply
  68. Please stop any creams being sent. The direct debit has been stopped. This is an outrage

    Reply
  69. I wouldn’t bother sending the products back. The deadline has passed for me to return the items . I’ve had no further communication from them. Why should I pay to return a ” free gift”. I intend to ignore them completely, after all, what can they do? My account is blocked to them, they can’t get their hands on my money. If they do contact me I will send them a link to this site and ask them to read the comments. If we all refuse to return the items are they going to sue us all? Probably not worth the hassle for them.

    Reply
  70. How can I cancel this? Please send me your response they keep sending me this stuff

    Reply
  71. Never,ever buy this product!! Any cheapest cream from the drug store is better! And don’t fall for this “free trial”. You will eventually pay almost $400 if you don’t send it back and it’s so much trouble. The creams are terrible, I can’t believe it was advertised on Dr.Oz’s show.

    Reply
  72. I have notified my bank – there will be a block on any further charges from your company = NO MORE PRODUCT or I will issue a writ nd take legal action……

    Reply
  73. I was scammed too. My bank alerted me. They will hold any transactions for the next days and weeks.
    I received the parcel today and I phoned the company to cancel my auto renewal which I did not signed up.Milton Keynes phoned number.
    02031500257 spoke to the lady named YANA and she is nice to talk too..told me to return the parcel via royal mail and with tracking number. Once you send it back you need to phone them back so they can cancel your auto renewal or any item which basically I was not been informed. It says free trial have to pay p&p only.

    Reply
  74. I too ordered the free trial sample and paid the £3.95, thought I was saying no to two more pop up products but in fact was ordering them, not happy. just had two emails to say they are en route one from retinolla.com and other from revoluxe.com (same company, cos emails are exactily same and give the same tracking info too !!)
    I emailled them at support@retinolla.com and support@revoluxe.com (in same email just put one in CC) and copied and pasted their order details into my email and asked them to cancel any autoship connected with these free samples. I’ve also just reported my debit card lost so that I get a new card and they can’t use my old card number.

    I also got scammed last month by Brillianteeyes – they gave a 08001357930 number that put me through to their office at Brilliant Eyes (Address Brilliant Eyse, Coenecoop 595 2741 PT Waddinxveen Holland) because today I received an autoship of the product i’d got for £4.95 last month (hadn’t read the small print and didn’t realise it was on autoship or would have cancelled it) and they sent and invoice for £79.90 dated 21st April – just checked with my credit card company and they’ve taken two payments two weeks apart for £79.95 each (HTLA Payments .com) another company Spa life billing has also taken two payments of £89.95 each that’s over £340 – I’ve cancelled my card today (because I lost my purse other day – that;s how I found about about the £340 from these other companies) and am talking to the disputes team tomorrow to see if they can do anything to get this money back . this is criminal about crying with anger here . I’m contacting watchdog about these and also trading standards

    Reply
  75. I got scamed too. Ordered this crap without realisisng, as it poped out as part of a survey or something , saying that im getting 200pounds workt cream for free. It never got delivered so I didnt vother checking as its just 3 pounds i thought. Till i got charged 200 ppinds from my accound. Phoned them up and a customer service guy said there is nothing at all he can do, and he said im lying that the products didnt get delivered and said to contact Hermes delivery. Tried contacting them, they said I need to speak to the seller as they should be responsible. Spoke to them again, the ladie then said she can give me partial refund if i dont claim for full. I disagreed as I will not pay for some shit I didnt even get delivered. Ever. I asked ger for parcel measurments as Hermes tracking said it was put through the letterbox, and my letterbox is tiny no way 2 creams would fit thorugh it. Ladie said she would send thr mesurments to me but never did. Contacted my bank and they said I can make a claim for for the goods that didnt get delivered, but said to wait 10 days. Contacted retinolla again, saying that I seeked advise from my bank and bank will have to reverse the transaction unless they refund me money or send the products again. I got my FULL REFUND in 3 days from retinolla. Never thought i would get it back and I waisted so much time but luckily i got my money. Shit has still never arived. Also, I am shocked that they dont ask for signed delivery when the parcel costs ‘£200’. So basically if you received it, they can’t even prove that either. Or you can’t prove that you haven’t but the seller is always responsible, even these dickheads. Be carefull, never order it and good luck to ones who did

    Reply
  76. I have just been charged £106.60 after speaking to someone and telling them to cancel this and their product having been returned unopened. Not sure how to move forward with this. I’m going to ring the company and ask for a refund and take it from there.

    Reply
  77. I was scammed too. vzuzmo@gmail.com

    Reply
  78. My email to Retinolla.com:

    Your ‘free’ offer was advertised with a £1.95 post and packing charge. My bank tells me that two charges have been made: over £2.00 and over £4.00. They have cancelled those charges and will not pay any further charges to your Company from my account.

    My bank’s fraud department contacted me regarding those charges as they have received many complaints from your customers regarding unauthorised debits from their accounts.

    Take notice that this email is a notification that I have cancelled my order and any future ones that your are considering sending and charging.

    Reply
    • reply received from Retinolla:

      Retinolla
      5:35 PM (33 minutes ago)

      to me

      Thanks for getting in touch with us.

      You have been charged GBP3.95 for S&H and GBP1.95 for express shipping.

      The trial period of our Retinolla is 2 weeks long and is designed so that you can try our products by only paying a symbolic S&H charge.

      You get the chance to evaluate the power of our products for full 14 days – the day of delivery is considered to be the first day of your trial period – that way you’re not missing a day of the evaluation! If at the end of your trial you’re not satisfied, simply return the product back to us and we will not charge you anything.

      If you are happy with the results, which I am sure will be the case, we will charge you the price of only GBP 97.95 .

      Your trial expires on 24/06/2016 so the product has to be posted back before then.

      We believe that the Retinolla delivers more value than it costs, however, we are happy to let you purchase it for an extremely discounted price of GBP 49.95 . Our luxurious products sell for GBP/CAD/USD 300+ each at retail locations and malls, so this is an amazing % off.

      If you choose to return the product instead, please send it here:

      United Kingdom:
      Returns Retinolla
      PO Box 7574
      Milton Keynes,
      MK11 9GQ, United Kingdom

      Your name and address must be clearly written on the return label. Please also include your packing slip in the returned parcel.

      The cost of returning goods is solely yours to bear. Please note that we cannot pay, issue a shipping label or reimburse you in any way whatsoever for the shipping and handling costs of goods that you wish to return.

      *** IMPORTANT *** Be advised that we require credible proof of return in order for us to cancel your account.
      Personally, I’d really advise you to consider the great discounted cost I have offered you, for it’s a great value and comes at no additional hassle to you.

      Therefore, kindly provide us with the tracking number / barcode indicated on your return postage receipt.

      Please type it here via e-mail and not as an attachment.

      Let me know how you would like to proceed.

      Kind Regards,

      Ivan
      Customer Satisfaction Specialist
      Retinolla

      My reply:

      Ivan

      The offer I took up was one of 3 FREE choices for taking part in an Amazon survey. Therefore it was not a trial.

      Neither did I ask for express shipping.

      As the product was offered free (apart from £1.95 shipping) for taking part in an Amazon survey, I can choose whether to keep it or return it. I will certainly not incur cost in returning it.

      You may choose whether to bill me for any further costs but as I told you in my first email, my bank will not pay you anything from my account.

      Reply
  79. I have read the above posted comments both by the scammed person and by ” IVAN” The Customer Satisfaction Specialist for Retinolla , as I have also completed a Survey and had a ” prize ” awarded to me of the aforesaid product , given the circumstances , I have cancelled my Bank Card and also REPORTED RETINOLLA TO THE FRAUD AUTHORITIES OF THE UK BEING ” ACTION FRAUD ” and they have now opened up a CASE FILE whereupon the Fraud will now be investigated by Action Fraud . Action Fraud deal with Scotland Yard in London AND INTERPOL !!! so .. I would urge anyone who has been scammed to report their matter to Action Fraud !!!! I have a message for ” IVAN ” I am legally coming for you and your Company .. Michael Stewart . Nottingham .

    Reply
  80. I feel stupid that I could be so naive.my bank stopped the transaction as they thought the transaction was a fraud and have experienced a lot of this recently.the company are threatening action against me but the T@C were not made clear as far as I was concerned. I don’t want to pay any more mobley to them ,surely something can be done to stop these people and their inflated prices.

    Reply
    • Try to sleep as well as these crooks do!
      They WILL NOT PURSUE THEIR CLAIMS
      They are in clear break of the advertising standards
      Email them and taunt them for fun, but be stupid not rude.
      I.E. Please, I would like to buy 1000 big tubs of your finest to wash my girlfriends nuts, where I buy? I know it is a lot so I’m willing to drive my car to Israel

      Reply
  81. This is garbage product and they hang up when you call them. Credit card company says to call them to cancel… I may just cancel my whole card

    Reply
  82. i have been scammed of nearly £300 from 2 different companies i have contacted my bank and got one payment stopped and the other one is pending so nothing they can do about that one i have just phoned the customer service team and they are a load of rubish call them customer service not much help when they are shouting down the phone at me and telling me theire is no refund!! any one have any help on how i can get my money back please?

    Reply
    • IF YOU PAID BY CREDIT CARD YOUR BANK SHOULD REPAY YOU AND SORT IT OUT.
      Legally their terms and conditions are extremely sneaky, but their advertising breaks the law… you were cons and you know this…. they know… your Bank knows it…. we all know it
      CANCEL YOUR CARD….. DO IT NOW

      Reply
  83. Reading all your replies I was scammed after an amazon order, have just spoken to the Milton Keynes office they offered me refund of £50 after they scammed £100 out of my account if I stop any disputes !! I have started a dispute with my credit company and I am prepared to take this as far as possible even if it means losing – I despise dishonest people, if the site had directed me its T&C I would not have gone ahead with this so called free sample.

    Reply
  84. Hi!

    I have read everyone’s comments regarding the 2 FREE Cream. We have all been victims of this SCAM.

    Someone is running this business and sure knows how to con people’s money.

    There must be someone out there who is able to help us to stop this business running?

    Anyway, for those who kept the creams. Does it work? Or is it a dustbin job?

    Reply
    • Who knows?
      I don’t believe they list ingredients, it could be like the body cream you get free in hotels.
      There’s better products on the market that are endorsed and tested independently.
      When they close this company down, they’ll spring up and sell this rubbish again to unsuspecting victims!
      They are despicable people, surely not to many Israeli people can be like this.

      HAS ANYONE GOT THEIR MONEY BACK DIRECTLY FROM THEM?
      HAS ANYONE GOT THEIR MONEY BACK VIA THE BANK?

      Reply
    • I used the creams try to return but can’t find address to return too, have contacted them waiting for the address. No they are absolute rubbish, nothing at all what they say they do, just cheap cream, not worth the 3.95 let alone 104.00 they took from my account on 4 July.

      Reply
      • It’s a big scam of dishonesty… even if you send it back, you won’t get you money back.
        Complain to Bank

        Reply
  85. To stop further money being taken from your bank simply tell your bank not to authorize payments to the company. So many companies will continue taking payments even if you ask them to stop. Your bank will not pay Direct debits or Standing orders if you cancel them. Getting money back from them is extremely unlikely and trying to take a Foreign based company to court is next to impossible. There is a warning of the cost and you agree to a contract with them. Obviously it was in the small print but that’s how companies rip you off. One big issue I think is that I was offered it ‘cheap’ as a prize like many of you and the company offering the prize was one I thought was a highly respected company so you would think they would know what was going on. If something looks a really good deal then I am always wary. I’m sorry for everyone who has lost money.

    Reply
    • It’s an Israeli company, they can do what the like!
      The law endorses their terms and conditions, but can’t do anything about their fraudulent marketing campaign.
      I would have loved to be in the room when their board of directors (They seem to be quite a large company…. I can’t find any names or company details) when they dreamt this scam up.
      All the Banks have obviously had so many complaints and are locking it down as much as possible.
      These people will obviously go on all their lives doing this type of thing.
      Despicable!!!
      I’m in the process of getting my money back…. I’ll post more and the solution when I see the money back in my account.
      DO NOT GIVE UP, PESTER THEM AND POST COMPLAINTS EVERYWHERE

      Reply
      • This company seems to have multiple offices. Yesterday, the Retinolla website said the company is based at 12 Mykinon St. Office 23 in Nicosia, Cyprus 1065. However today, in the fine print at the bottom of the page, it is a different address and says that any charges today will appear from Hydraluxet.com. I have had charges mostly from multiple locations in China. The way these guys operate is despicable. It has certainly been an education in barely legal activities and how risky online shopping can be. For the most part, I have found online businesses to be ethical and responsive. Retinolla and the many companies operating under its umbrella are anything but.

        Reply
      • How are you getting on?

        Reply
  86. I too have just been scammed. This morning £103 taken out of my account. I am furious. I assumed that the offer was a genuine free trial as it appeared to be linked to the John Lewis webpage which I opened after receiving a message from them. I had just signed up to JL and took this as a new member offer. . I want to contact the company urgently. I’ve spoken to my bank and JL and am waiting to hear the outcome. I have also contacted the Guardian Champions (newspaper) and asked for their help. Is there anything else I can do?

    Reply
  87. Because of no difference in the condition of my skin, would you please remove me from your customer list, and refund any monies taken from my account without my consent. I believe this is almost £100-00 far too much money out of my pension, if I’d known it was going to cost so much I would never have been conned into the free trials. Please STOP all sales and ALL monies taken from me. Thank You.

    Reply
  88. I signed up to give to my girlfriend to try but logged into the website they gave me before the trial has finished luckily and canceled any future orders however the fraudsters create two seperate accounts for you one for each product and you have to do that on each. I got separate order emails with different account passwords for each product.

    I have sent them emails to make sure no deliberate “mistake” is made that invalidates my cancellation. They are attached below. Just going to cancel my card authorisation and alert thier fraud handling.

    A complete scam and I object to the cost of returning thier products. I have not opened them yet so should be able to return under distance selling legislation in any case.

    Emails below…..

    Hi,

    Very surprised by the terms that you have stated to cancel which were not clear on taking out the trial. I am not happy with the cost and hassle of sending the used trial products back to you and ask that this condition on canceling my account and voiding any associated charges , now and in the future, be waived.

    If that is not possible I will return the used products with a proof of posting receipt from the post office, if I must, and I will be reporting you to the office of fair trading and the police in the UK as your trial should have stated clearly up front and not in the small print, that 49 pounds would be charged per product if not returned at the end of the trial. I consider this a fraudulent sales strategy.

    I also believe that the way your Web site adds the second offered product to the order is designed to fool the prospective trialist into taking two products. There was little chance to amend the order and I believed I was requesting more information initially.

    I also believe that setting up two separate accounts in my name, one for each product from the one initial order is also designed to make canceling before charges occur onerous and maximise the chances of a customer only canceling one in error. Your website also errors with a database error on submitting the request to cancel all future orders (although on logging in again it does appear that the no reorder button is checked) can you confirm that for each product and account I will never receive more orders, charges or communication.

    This obfuscation of your sales strategy will also be highlighted with consumer sites as well as the relevant uk authorities.

    I do not have the packing slip that came with the products. What information should be in the package. Copys of your email order notification by email should be enough to identify the orders. Can you confirm.

    Can you confirm that this process and email conversation will cover all the products , Retinolla kit and Revoluxe serum, that your company sent me.

    Please let me know how you wish me to proceed.

    Regards

    James Woods

    ▼ Hide quoted text
    On 6 Jul 2016 04:22, “Retinolla” wrote:
    Dear James,

    Thanks for getting in touch with us.

    The trial period of our Retinolla kit and Revoluxe serum is 2 weeks long and is designed so that you can try our products by only paying a symbolic S&H charge.

    You get the chance to evaluate the power of our products for full 14 days – the day of delivery is considered to be the first day of your trial period – that way you’re not missing a day of the evaluation! If at the end of your trial you’re not satisfied, simply return the products back to us and we will not charge you anything.

    If you are happy with the results, which I am sure will be the case, we will charge you a special discounted price of only GBP 49.95 per product (Total of GBP 99.90 for both – Retinolla kit and Revoluxe serum) instead of GBP 97.95 and GBP 99.98. Our luxurious products sell for GBP 300+ each at retail locations and malls, so this is an amazing % off.

    Your trial expires on 13/07/2016 so the products have to be posted back before then.

    If you choose to return the products instead, please send them here:

    United Kingdom:
    Returns Retinolla
    PO Box 7574
    Milton Keynes,
    MK11 9GQ, United Kingdom

    Your name and address must be clearly written on the return label. Please also include your packing slip in the returned parcel.

    The cost of returning goods is solely yours to bear. Please note that we cannot pay, issue a shipping label or reimburse you in any way whatsoever for the shipping and handling costs of goods that you wish to return.

    *** IMPORTANT *** Be advised that we require credible proof of return in order for us to cancel your account.
    Personally, I’d really advise you to consider the great discounted cost I have offered you, for it’s a great value and comes at no additional hassle to you.

    Therefore, kindly provide us with the tracking number / barcode indicated on your return postage receipt.

    Please type it here via e-mail and not as an attachment.

    Let me know how you would like to proceed.

    Kind Regards,

    George
    Customer Satisfaction Specialist
    Retinolla

    —– Original Message —–
    Hi my email is xxxxxxxx please cancel my account and all
    reordering of all products. Can you please confirm that this is done

    Regards

    Jim

    Reply
    • Jim, you’re under the illusion that these people will tell you something truthful!
      It was a scam, the 14 day thing, returning the product…. is all a scam.
      The product…. I would not believe it is anything more than cheap hand cream. (Just put it in the bin!)
      They have your money…. complain to your bank… cancel your card!
      The problem is, you’ve admitted receiving the product, i suspect they will not admit to receiving the return…. sent to a P.O Box
      Many would like to know the outcome

      Reply
      • Carl, are you sure this re-rending system is a lie? Then what happens if you resend it as they tell you to, and give them the tracking number?

        Reply
  89. I received two jars cream which were free trial for 3.95 plus pp which was just under £10, cream did not work, but cannot find address to return too. Yesterday 104.00 taken from my account, which was a shock, so contacted bank and they have closed my account and I’m waiting for new bank details now. retinolla says I have to log in to acc to cancel order, which I have tryed to do but it will not let me log in. I have emailed them and asked for address so I can send this rubbish back to them and not to take any more money from me, and that I do not want anything else sent to me from this scam company, it’s shocking and fraud. They should not be allowed to do this to people.

    Reply
  90. Just discovered that I too have been taken by these fraudsters. Have notified my bank to cancel my card and I will contact Retinolla to cancel my trial.
    JK

    Reply
  91. wtf its scam compant dont order anthing from this company they just taking money from your account $400 than the didnt answer phone looser thife

    Reply
  92. be care full from scam fruad company

    Reply
  93. I was contacted on Facebook via M and S saying I had won a prize, free gifts etc – you know the rest. As soon as I read this was a scan I cancelled my card yesterday. I also sent an email to Retionolla customer support, I was told I can send my products back to guess where – Bolton, Ontario, Canada. I guess I don’t have much choice but to return the products, any other advice please. These crooks need to be stopped what do we do next??

    Reply
  94. Send an email to them saying you didn’t receive the product.
    I don’t think I’m allowed to give you their email address on this site so google their support at Luxonolla. (They will answer)
    They will argue they sent it and it was signed for.
    I didn’t receive anything and they reckon it was delivered when I was working about 10 miles away when it was supposed to have been delivered. (They sent me a tracking number)
    Whether you received it or not, keep complaining to them to get your money back. (Ultimately they cannot prove 100% that you have received it and it is up to them by law to ensure you get delivery – no product in your hands means they haven’t delivered and it’s up to them to deliver or give you a full refund)
    They will offer you a compromise of x amount and eventually all your money back.
    I believe this will also be a scam to shut you up, don’t forget this is an Israeli company and they can do what they want.
    I’ve been given a temporary credit from my bank. (I have a text message from the bank saying the company has 45 days to challenge their decision)
    Before I received this, Retinolla said they would refund me in 3 to 5 working days which hasn’t happened, maybe my bank is blocking all money in and out.
    !!! I am receiving constant emails now about a refund is waiting for me to claim (a silly amount of money) definitely a scam that I report each time as junk.
    I would like to contact my bank and tell them everything, but they’ve paid me back and closed the case so it’s difficult to respond to them and I cannot return a text message to them.
    This company is so deceitful, all you can do is play them at their own game… did you really receive anything from them? (Try to be as honest as they are!)
    But beware of anything they say, they employ the devil’s children, keep insisting!

    Reply
    • The Devils’ Children you say…. hmmmmmm

      I don’t doubt it, I have also been “Duped” and “Stolen” from by this company and the bank is dragging it’s heels saying it is my fault, and that I should have known better and that there is nothing they can do and that this company is legitimate and following all the rules… I am so very very angry with my bank, Visa and the company who did the theft…

      Reply
  95. Like everyone else I have been conned and I am furious.I am £201 out of pocket because of their deceit. I have contacted my bank and am awaiting for the outcome of their investigations. I’ve also contacted Trading Standards and Action Fraud and given them full reports. They should not be allowed to get away with this. My last correspondence with Retinoll at support@dermatolla.com was a reply from ‘Andrew, Customer Satisfaction Specialist’..oh yes!!! who was willing to offer a partial refund as a goodwill gesture of GBP 30+30 GBP as a huge compromise and compliment from their company, dependent on my accepting all of their terms e.g. to NOT seek further compensation from them and to NOT dispute any of the charges with my bank!! Well it’s a bit late for that. I too, unexpectedly paid two shipping fees. At the time I thought it strange but decided not to query it. This FREE TRIAL came as a pop-up while I was browsing a John Lewis site. As a trustworthy company I thought it was a gift from them as I had recently signed up to the loyalty card. Everybody should carry on exposing this company – don’t give up and don’t accept any ‘compensation’.

    Reply
  96. I too have been taken money from my visa account by these fraudsters. It’s an Israeli company and they do whatever they like. We have to expose them and take them to court.

    Reply
  97. The money around 385$ have been taken from my visa account by these fraudsters (while it supposed to be only 11.95$ for shipping and handling). It’s an Israeli company as it is marked on the product. We have to expose them and take them to the court.

    Reply
    • I agree, I am trying to do whatever means I can and have available to me to try and get my money back from these thieving bastards…They took/stole money from my visa almost $400…I am very angry, probably just like you and the many others here who have complained here. I am glad I looked on-line to see if any other people have been taken advantage of and lied and cheated by this company. I am also contacting the government that is supposed to protect and have laws to protect consumers from such companies from doing business, and to have Visa just stand by and say to card holders…too bad so sad for you, you should use your card more responsibly… is very insulting to the card holders…

      Reply
  98. I need help please. I too have been scammed by these people. I didn’t have time to read the small print but I sent them an e-mail explaining that and also asked how they could describe this as a “free sample” when there was nothing free about it. I felt it was against the Trade Description Act and Consumer Rights Act. They have now sent me a reply threatening action against me and instigating a fraud dispute with my bank who stopped any payments to them as they felt they were suspicious. Please tell me what to do I am really worried now.

    Reply
  99. Hiya. Looks like I’ve been duped as well. £73.83 is pending to come out of my account on Monday coming and according to the bank there is nothing that they can do to stop the money from going out. I can either phone the Retinolla people (which I’ve tried so many times already) or I can phone the bank back on Monday to the dispute department and they can try to get my money back for me which is what I intend to do. I have sent messages to the website but have had no reply back. The bank has in the meantime put a block to these people so that they can’t take any money out of my account in the future. It’s a good think that I check my account regularly. I consider myself lucky because from what I’ve read on this page some people have had more money than me taken off their account. This is the first and the last time that I get taken for a ride. Keep smiling it could have been worse.

    Reply
  100. DONT DO IT! I just tried to order the sample but it said the transaction didn’t go through. I tried again. Same result. Gave up then and saw these reviews so was glad my payment didn’t go through. One minute later my bank contacted me about fraud on my account. The company had taken one payment and another company had taken another amount. Thank God my bank was on the ball. These companies have now been blocked and can’t take any more payments.

    Reply
  101. I was signing into my on-line banking using my smart phone not long ago, and a window popped up saying if I completed this survey from my bank, that I would receive a free gift, and I looked the page up and down seemed legitimate, even had postings of other people who did the survey and payed the shipping charges and got their product in shipped in 2 days, but in 14 days after delivery, my credit card was charged over 200 dollars and the other charge was like $198 or something, almost $400 was stolen from me by this company, and Visa told me it was “My Fault” and that I should use my card more “Responsibly” I was so angry for being lied to and cheated and then to have Visa tell me it was my fault.
    Now I am looking into what legal avenues I have available to me, and if there is a class action suit being launched against this company, Sign Me Up for that, because I don’t believe in Liars, Cheats, and Scam Artists…and I expect Visa to take a Leadership Role, and if companies are deceiving consumers, I expect some form of consumer protectionism. Yes, I am contacting my government regulating body that deals with consumer protection and the Police as well. I have already launched a “Dispute” via Visa through my bank.

    Reply
  102. Sent for this “free gift” paying p&p by visa , fortunately I check my visa every night and realised that a company in China were handling shipping, after digging deeper realised the downside of this free gift (full charge unless returned in 14 days) . Sent an email to Retinolla at support@luxonolla informing them I did not want any future deliveries and that my card has been blocked to their agents .
    Contacted the UK office on 0044 2031500257 and spoke to a pleasant lady who instructed how to return the product sending me an email containing the address.
    The important part of this is to return within 14 days of receipt otherwise you have accepted the product and will be billed full price, if I had not checked my statement on line and waited for my statement to run the 14 days would have lapsed with subsequent charges.I also contacted my card supplier Barclaycard with instruction to not accept any future transactions with this company, they were very supportive as they have dealt with this many times

    Reply
  103. Hay I got scammed today as well , I saw an advert for this cream on Facebook and it clearly stated you only had to pay for shipping for a sample bottle ,and also I had so many seconds to secure my order, I got an email stating that they were taken 3.95 out yes 3.95 so I receive my order then I got paid good old online banking I was at home just been paid and hadn’t been out but noticed money was disappearing out my bank I thought maybe the bills are coming out but when I checked later I found another 200 missing I felt sick I have 4 kids I couldn’t sleep so I ended up ringing the 24 hour help line for the bank , it was 2 am and found out that there were three payments taking out from a department store in China that I knew nothing about I was very angry and told the bank I did not authorise this so they put a freeze on my bank , when I got off the Phone must of been 3 pm I checked that email again that was the only email I had received I clicked on the link and it gave me a password etc I wrote to them to tell them what robbing bastard’s they are and that I have instructed my bank and that I didn’t authorise them to take like 300 pounds , I got one back telling me that I should of read the terms and conditions, which are so small even I could not find them, I wrote back clearly stating that it was meant to be a sample bottle not a full bottle, then I was told that if I had sent it back even empty I would get my 300 pounds back, I sent them another saying that it clearly states 3.95 was meant to be taken for a sample bottle so why on earth would you send me a full bottle oh yeah so you can bill me for it, I had enough of their bull shit so I rang up my bank this morning and cancelled my card I also got them investigating it also the bank have put the money back into my account, once I sorted that out I sent them another email clearly stating about that I only authorised 3.95 I have an email so got proof, I also told them I have 4 kids to feed and because they pinched my money I will now struggle to feed them hope they bloody happy, and that i will be reporting them to trading standards and they are being investigated by the bank, they then sent me another email saying as an offer of goodwill they with refund me half my money back providing that I take no action against them with the bank or report them to trading standards, also they claim that they win 99.9 percent of case’s,no way I told them I’m going all The way robbing monkey’s, if they have done it to me it seems that they are doing it to everyone so watch this space

    Reply
    • I was advised by M&S whose logo and name Retinolla used to scam us into ordering a FREE sample that M&S were giving away, to report the fraud to: fraudaction.police.uk

      Reply
  104. They have the same phone number as dermathea.com apparently based in Prague Czech. From a Boots ad get a free product after answering 3 quick questions. Then you only have to pay 3.95 p & p! For retinola cream. After reading these reviews I have cancelled my card!

    Reply
  105. I got caught in this scam. Did the survey and three days later, the product arrived. I decided to do some research and found these message boards. I immediately cancelled my Visa card. Luckily, only two charges for shipping appeared on my statement (under $10). I can suck that up for being foolish enough to fall for it. I cancelled my auto refill through the company’s website. They can’t charge anything else. Just wondering, should I bother even sending these products back (will probably cost another $10)? I’m in Canada and feeling DUMB.

    Reply
    • I fell for this scam too! How stupid am I, just realised this morning after two separate payments have been taken from my bank amounting to £200 and only just noticing on my statement after 3 months of small amounts!
      Teach me not to do ‘free’, trials! We could be using poison for all we know. These people are scum of the earth hope they rot in hell. Have now cancelled my card hoping the bank will reimburse, they are raising a fraud query on my account. In future I will go the PayPal way, although won’t be so dumb next time!

      Reply
  106. A COMPLETE SCAM
    i clicked on terms on conditions said it wasnt available, read the details that this was a brilliant deal, after feedback comments trailed down the page of an excellent deal, as the offer popped up through an ebay link, I did not agree to them taking money from my account. My bank are syaing that it was in the terms and conditions i have agreed to which they have a copy of. This is ludicrous and a waste of time for a money grabbing company. I have emailed them I m still waiting to hear from them!

    I have said I want to fight this as it was a scam I dont believe they can get away with this.

    Reply
  107. I have also fallen for this scam. It came from a pop-up customer satisfaction survey purportedly from Nationwide. It happened just after I exited my Nationwide online banking service, which made it feel authentic, although I should have known better.

    I have been scammed for over £300. I am in dialogue with them and have threatened legal action. I have so far been offered unconditional refunds of £50 and increased to £60 which I have rejected.

    I work in legal services and I WILL sue them if I don’t get a satisfactory settlement, as scumbags like these really irritate me. I will post any updates on these pages.

    Jeremy

    Reply
    • There is a company called dermathea.com based I think in Prague. Sounds a lot similar to this retinola thing. Look up their website.
      I saw a Boots ad and this whole free gift thing was on it – since I had recently been in Boots I dumbly types in details for ‘free retinola cream ‘ only prize in stock…they said they would send sample so I gave address and paid postage £3.95. Luckily someone told me it sounds like this scam so I cancelled card. Got a card through door saying package delivered and left somewhere. So I didn’t ‘receive package and sign for it’. Looked up dermathea site and it looks all too much like this con. Have not heard anything for about three weeks.
      Ed

      Reply
    • Hi Jeremy I also thought that this was a free trial just had to pay postage and packaging. JUst after receiving free! trial I had to rush of to my parents in Devon, my mother is terminally ill and had got pneumonia and sepsis, When after six weeks I had returned home there was another
      parcel and when I checked my bank statement found that four payments totalling £400 had been taken from my bank. I told them that it was physically impossible for me to have posted the parcels back as I was not at home.I hope we can do these crooks as they have scammed
      thousands of pounds from unsuspecting victims.

      High Jeremy, I too have been scammed Free Trial and paid postage and packaging,

      Just after receiving parcel had to dash off to Devon to be with my who is terminally ill. She
      had got pneumonia and sepsis. When I returned after six weeks there was another parcel.
      I explained my circumstances but the said the Free Trial would have to be paid for even
      though I could not have physically returned it as i was away.

      My bank have stopped any more payments going out but they have already taken £400.
      I hope something can be done as they have obviously scammed thousands of pounds
      from unsuspecting victims.

      Reply
  108. I just received the retinolla package, I wAs excited to open it when I saw cockroach inside the box of eye cream and moisturiser. I called them and emailed them. I told them that I am not comfortable of using it, and I want to shift it back! I was surprised that the shipping will be on my own cost. and they seems like not really concern what I went through on the dead big cockroach. I took photos of that, and wanting to file a complaint. I don’t want to spend another penny in that company. Any suggestions?

    Reply
  109. Absolutly disgusted advertised as a FREE product and only too pay p&p ive been scammed out of a full weeks money due too this idiotic company, I recieved these offers via surveys online, nothing was mentioned about paying £106 or a further £99.88 im a single mother on disability and thought id have a go at this free offer as its an opertunity not too pass on
    I need too know how I go about getting all my money refunded your help would be very much apriciated
    louise

    Reply
    • Cancel your cards get new ones tell your banks everything that happened and tell them to stop any more payments to any of the dodgy company names you see on this page. Do not send these companies any more money! They are a SCAM and are looking for naive people to scare into paying for absolute Rubbish!
      So, tell your bank manager in person or by phone exactly what happened and ask if you are entitled to a refund.
      Do not ever fall for a scam like this again.
      HW.

      Reply
    • Best advice is to contact: fraudaction.police.uk

      That is what I was advised by M&S, whose name and logo Retinolla is using in their ads on Facebook, scamming people into thinking it’s M&S giving away free samples.

      Cancel your debit card with the bank and tell them what happened, because Retinolla is bound to try to debit more money from your account. The have no scruples and are a scam.

      Good luck!

      Reply
  110. I just got caught by this scam. It was advertised on Facebook, as one of our local department stores, Hudson’s Bay, getting rid of free samples. “Canadian women are getting their free samples”. Just pay postage. Then they get your credit card information and if YOU don’t set up an account, they do. But when you go to a redirected website, thinking you’re gettig free samples, you don’t read all the Terms and Conditions. I thought it worth a try, as it was free samples. But the two confirming emails which I thankfully kept, say Trial Offer, and an account has been set up for me without my authorisation. Been on the phone with the bank. Now going to look at the account, and see if it is set for autorefill. Bank knows it’s a scam and trying to get all details together to follow up. So I have not cancelled as of yet. Called them to see what they said, and they offered me a fraction back. The email said their refund was ‘conditional’ that I not continue in the dispute with the bank and not try to get back any more money. Wow! attempting to intimidate people on top of everything else!!! So, whatever you do, just *dont* sign up for anything, especially not something indicating ‘free samples’.

    Reply
    • they the cdn rep…told me that if you send back the samples unopened they will refund your money within 30 days. Well obviously mine was already opened. I got to “keep” the #$% samples without sending them all back, have got a refund for 2/3 of only 60 bucks per. I still would never pay almost 280.00 cdn for 3 products no matter how good or great they were.

      Reply
  111. I too just got charged almost 400. cdn on my CC. Talked to my bank who, because the company (out of China) had previously successfully charged 2 smaller amounts, OKayed the transaction also telling me I must have not seen the fine print in the web pages. Bank is powerless to do anything and suggested I talk to the Retinolla company. I did this, after waiting on the phone, got cut off twice (yeah, as if they want to talk to anyone) and finally got through. To make a long story short, they agreed to refund my 60.x2( for two products). Never mind how I got sucked into getting that gold serum product (thinking that the order wasn’t complete you had to click on that page) and bingo, the page says, thank you for your order of gold serum. WHAT? Its just so disrespectful never mind cheesy and unprofessional. I said I would never have bought the product had I seen the actual price on the fine print. I really don’t recall seeing the fine print and wonder if it ever had been on the site when I agreed to the shipping charges. Free trial my @#$%.

    Reply
  112. My mum who is an OAP was looking at Facebook and saw an advertisement for M&S which she’s very fond on the advert there was a little white haired old lady holding an M&S box so she trusted it more fool us anyway we signed up for free samples just paying p+p the overall package came to just over £20, pretty much immediately I phoned my bank asked advice and was advised to cancel my card and get a new one which I have, the creams came Retinolla and Revolver kit followed later by biogeniste and hydravella creams I have emailed all 4 and cancelled I got emails back from biogeniste and hydravella pretty quick saying they had cancelled everything but the 2 sets of cream had already been despatched from America are these the same company I emailed Retinolla and they said I had 14 days free trial after that I could send them back unfortunately I lost the slip that came with the order now I don’t know what to do I have emailed both companies today asking about returning and am waiting for an answer i am scared that I may get black listed if they don’t go back I have phoned my bank again today just to check that nothing else has been taken out it has’nt and I’m going tomorrow to check my other account. If I don’t send the items back is there anything they can do as I’m already £20+ out of pocket which is a lot less than some people have but I don’t want to give them the satisfaction of paying again for p+p, I also intend tomorrow to go into our local M&S in Barnsley and the local police station to report them. Am I doing the right thing? Thanks Nicki

    Reply
  113. Initial shipping fee then one month later $190 Canadian down the drain on my credit card thanks to this scam.
    Don’t get taken advantage of like I did. I feel so foolish for thinking this was legitimate; but see I’m in the same company of others.

    Reply
  114. Seen this fraudulent advertisement on Facebook in the UK? I would show you the screen shot taken on 23 July 2016, but no images can be upoaded here, It’s an image of two different shots of M&S boxed items with the M&S logo clearly seen.

    Note that this is the way into Retinolla’s scam. Don’t click on it; it’s fraudulent. Retinolla has nothing to do with M&S or Boots or Ebay or Nationwide Building Society etc. They will defraud your bank account.

    Note the different names the company uses: Retinolla, Stayforfit Premium, Dermathea and probably a host of other names.

    Reply
  115. Yes I was the victim of this too! They took £200 out of my account but said they would refund me £80.. They did this but it still left me in financial difficulty. I phoned them and asked to cancel my account which they did and said no more monies would be taken from my account . Yesterday I was the victim again of this company they have taken £82 out of my account and I am not happy as have been left short of funds now.. I have asked them for a refund we will see.. !! And yes they do use different names!!

    Reply
  116. I too have been fooled by several of these companies. The free trial offer sounded good so, like all of you I signed and paid the postage. Now I have been charged £99.95 for one product and 102.33 for another and I am horrified. At no time did I agree to any further supplies being sent and cannot find a return address either. I am ringing my credit card company and will have to cancel my card to stop this fraud happening again. I have now learnt my lesson, nothing is free!

    Reply
  117. I have just found out from my credit card statement that I have also been scammed. I ordered a free trial of the cream when an ad appeared on my computer on 6 August which looked genuine. I was charged for the free trial + postage but on 23 + 25 August new charges of a total of £215.87 have been taken from my credit card. I am an old aged pensioner and very upset about this and not being able to cancel this. They are a very wicked and devious organisation to trick people with the small print somewhere in their terms and conditions which no-one spots, in order to defraud people like me. I am very stressed and upset about this which is not good for my health.

    Reply
  118. why do T V Programs allow Advertising which is sooo misleading

    in good faith i ordered 2 products believing it would do what is says

    Improving skin condition

    1 it does not
    2 was NOT told that I would have to pay the full amount after 14 days

    did not receive the product in time to try out for 14 days
    3 was told I CAN NOT RETURN the product since i had it longer

    4 the proposed offer of Partial Refund is not enough to make me happy

    5 I do not wish to receive further products

    Reply
  119. I was also taken in by the Retinolla scam. I thought it was only a shipping charge and got a bill for 179. I tried to contact the company who had charged my card. It was like this company didn’t exist. They had a website but Retinolla wasn’t one of the products they sold (odd). I emailed them several times, then I got the email for their support off the back of the jar and they called me.

    Needless to say they tried to get me to stay. They were willing to discount further orders but I stood firm. I was stuck with the 179 charge, but when I sent back the shipment that was currently on it’s way, I would get my 109 refunded minus shipping. My membership was cancelled.

    Then the fraud unit of my credit card called THIS MORNING and said that a charge of 138.97 was on my card from a company called hydratona.com. It has been like 6 mo since the other scam and they are circulating the same credit card numbers again. And I will never again order anything like this, I am too frugal.

    It is being investigated but I have to pay the charge in the meantime. I have cancelled that credit card. I use this card for groceries only and friviolous lady things. I think I will Just cut the new one up when it comes because I am liable even if it is fraud, which isn’t right.

    Reply
    • Hi Deborah,

      I got taken in by this earlier this month. I filled out some survey – have no idea where online – and was told “free gift”, but in fact it was a trial sample that, if not returned in 14 days, I would be billed for the cost of the products. I went for 2 products, Retinolla (turns out to be the name of the parent company in Israel) and Revoluxe. The bills came in under the names of Elladerma and Vivoluxe. I am out $369.93 Canadian because I checked a box to agree to the terms without reading the fine print and didn’t know I need to send the products back within 2 weeks. I called them and rudely cancelled my “accounts” – calling both companies and phone numbers, where incidentally I talked to the SAME PERSON.

      The reason I’m responding to your post, is because after reading what you wrote, I called my bank, relayed the fact that they are re-circulating credit card numbers and I wanted to cancel my credit card and get a new one to prevent this from happening.
      The bank said that it would be better to just document any events or communications from Retinolla about account cancellations, that they would attach a note to my account about this, and if I notice any other odd charges coming thru to notify them, then at that time it will be an issue between the bank and THEIR bank and I will not be required to pay any additional charges. They said to cancel my card and get a new one would involve a lot more trouble than if we just keep an eye on what comes through. They said the documentation (they did send an email notifying cancellation of account) will protect me.
      I don’t know what they did with you, or under which names – apparently there are many – but I wanted to share the idea of documentation and bank notifications to try to help.
      These people are scumbags, but if we check the box, we are subject to the terms.
      I like to imagine each and every one of their employees experiencing a special kind of hell or raging karma that will come back on them, doubled, in this very lifetime. Karma is a bitch and they are all in for a ride worse than the ones they took us all on.

      Reply
  120. Hello,

    I am a victim of this shoddy company also.

    In the beginning I received an offer from Costco through an email, which I thought was odd as I am not a member any longer. The shipping was supposed to be $3.99 for a FREE beauty product. Apparently there is another product that goes hand in hand with the original serum. Turns out it was $5.99 for each product that came in one box. I filled the required information in, including my credit card number, sent it in and immediately received a call from them.

    They advised that they subsequently sent out and billed monthly to the tune of over $100 for each product. I was not interested at this point, advised the sales lady (I use the term loosely) Ashley and she hung up on me. I called back several times only to get other companies, other personnel, other departments. They have you going around in circles. I have communicated with Ashley, Eleanor, Alexander, Ivana, in the customer service department and (Retinolla Customer Satisfaction Specialists (www.retinolla.com) Sarah and Andrew at 1-800-984-5904 email support@elledermo.com. I sent emails and they told me it was too late. This was all in the same day….the products were sent to dispatch. I kept communicating but they told me 3 days later in an email that the product had been shipped. They ignore you.

    I received the product and sent it back unopened right away at a cost of $11.76 which included insurance. Now I have to watch my credit card statement to see if they actually did what they said and cancelled my “Subscription and Accounts”.

    This is a company from HELL!!!

    Reply
  121. I am 68 and never been scammed until now – very clever approach did not see the implications. Ordered one trial and just before exiting was automatically signed up for another as well! So two lots of £90ish taken after 14 days. On realising i had been charged i emailed the company and was sent the terms and conditions from two companies! – so clever on asks how devious do you have to be to stay within the law. I cancelled any future orders for both trials and thought that would be the end of it. They have not dispatched any more but i was contacted by Santander Fraud to say a Company in China was trying to take £89.00 out of my account and also three other companies had set up to take from my account also. From my conversation with them they are well aware of this scam. They said as soon as they get the money they may send the goods so you are stuck in another fight. Fortunately the bank recognised this, have stopped any future payments and blocked the merchants for the future. Ruthless lot!

    Reply
  122. agree with many of the above comments, I completed a survey for Rogers and at the end was a selection of 3 ‘free’ gifts. I did not see anywhere that I was setup for auto refill, only that I had to pay the shipping of $5.95. When I received the free gift I checked on the web for information about the product and found all this negative reports. I found phone number and called the company and they confirmed I was setup for autorefill against my credit card. I returned the product and cancelled my credit card to ensure no further billing from this company

    Reply
    • Glad my post was of help – i also when ordering saw no mention of auto refill – wise to cancel your card. Hope you get a refund. I have their emails which say automatic payments in the future would be cancelled but the bank say otherwise – Well done Santander!

      Reply
  123. I am in total support of the above the company has tried to take £72.89 from account when I did not order any products from them. The company should stop this automatic billing. My last ill fated dealing with me was in February and I cancelled all transactions with them and neither have I received any product from the Company. I am over sixty and I do not need their non effective products. I think the company should be reported and highlight this on the social media. As a matter of fact I am taking a complaint against the company and also get in touch with Metro and Evening Standard to highlight this fraudulent activities of this company before they cause more financial stress to other people. I have since cancelled my card.

    Reply
  124. THIS IS A BIG SCAM
    THEY GIVE YOU 14 DAYS TO TRY PRODUCT THEN THEY CHARGE YOU ALMOST $400 ITS CRAZY.. YOU HAVE TO RETURN WITHIN THE 14 DAYS TO GET FULL REFUND
    THIS SHOULD BE PUBLISHED EVERYWHRE SO PEOPLE DO NOT FALL VICTIMS….

    Reply
  125. The Fraud Team at Capital One Costco MasterCard were very helpful They give me a direct line to Retinolla, where I then cancelled my so-called “standing order.” They were hesitant, but I insisted that they give me a cancellation confirmation for each of the two products and they finally obliged. My credit card company strongly suggests that I have a new card issued. I have no idea how I ever got on their address list, as I am always careful, but the helpful at Capital One say there are many ways for them to do this. Capital One, and I myself, have registered complaints with the Better Business Bureau and Corporate Affairs Canada.

    Reply
  126. Thank you all for your comments. They saved me from being sucked into the higher following charges.
    I did purchase the free trial supposedly linked with Costco pharmacy (that’s part of the scam) with shipping of $2.97. In reality it changed to $5.99, then another $5.95 was added for the second unrequested product. At that point the alarm bells went off and I checked Google to find your comments. Immediately cancelled credit card, but bank would not remove either of the small charges.
    I phoned the 647-849-3673 number, supposedly a Toronto cell. I was the 11th caller in line, and after 60 minutes I was connected with a personable lady located in Tel Aviv. She was pleasant and said she would cancel the order and refund charges. I received an email confirming that, and now I will wait and see.
    Previously I had tried to login on their website, so as to cancel order, but was not able to log in as described. I merely sent an email to their cancel department.
    It was on Face Book that I got suckered in. Too bad that Face Book can’t or won’t eliminate these unreputable companies with so many complaints against them.

    Reply
  127. I am sick of being tricked in these free samples, they took $6.49 & $3.21 on the same day I chose their free sample. I first received an email saying to collect my money click here, then it took me to a survey and offered me free trials as my reward. What a scam, they get you coming and going. Since I only received my cremes 3 days ago then that means it took them 12 days to get it to me, I also checked who sent it and they are in Bolton, ON, Canada. So this means they are lieing to everyone to steal our money. We need to ban together and get these crooks shut down!

    Reply
  128. Its a big scam I had to cancelled my CC,

    It’s a Greater Toronto Area (GTA) ON, company who ship the Retinolla product ,( Address -Precision Total Fulfilment 41 Parr Blvd. Bolton, ON, L7E 4E3, Canada)

    We should take them to court.

    Reply
    • I am here in Oshawa and was also scammed. I am so very angry. I called my MasterCard and they said I have to cancel with Retinolla and get the confirmation through email.I was charged 179.95 and 189.98 Lumoluxe. I was the 15 caller and now the 12 caller. I have been on the phone now 30 minutes. I number I have is 1-647-933-9324 and 1-647-933-9329 for Lumoluxe. I hope they are both connected as on the Shoppers Drug Mart ad. Tomorrow I am calling the Canadian Anti Fraud Centre 1-888-495-8501 and reporting this.

      Reply
      • So after 2 1/2 hours later I finally got through to Retinolla and told them about the Shoppers Drug Mart ad in Ontario, Canada. Oh but the way the customer sales person was from tel aviv, Isreal!!
        It was a Canadian phone number THANK GOD! But she was actually in tel aviv. Anyway I told her I was contacting the Canadian Anti Fraud Centre as Shoppers Drug Mart new nothing about using their name for the ad. She told me that if I sent back my Retinolla that has never been opened I would be refunded because I had one day left to my expiry date.
        I am also attaching a letter inside my package explaining how disappointed I am with this company misleading customers.
        The address I am sending the package to is:
        C/O Precision Total Fulfillment
        41 Parr Blvd
        Bolton, ON
        L7E 4E3
        I hope this helps others.

        Reply
  129. I got them thru Costco they charged my card at the 11th day of arrival of products big scam
    where is the government when you need them.
    i will join the suit
    i called my bank if they don’t refund I am disputing i got e mails today on the 4th oct 11th day
    and was already charged

    Reply
  130. I posted in a comment but felt it was necessary to post it here also as I have joined the lot of you of being scammed by this low life company.
    For CANADA residents I was given this address and instructions to return my unused garbage back to. I hope this helps you !

    If you choose to return the products instead, please send them here:

    Canada:
    C/O Precision Total Fulfillment
    41 Parr Blvd
    Bolton, Ontario
    L7E 4E3, Canada

    Your name and address must be clearly written on the return label. Please also include your packing slip in the returned parcel.

    Reply
  131. These people need stopping; I am adament that I retreive my losses and products, as they kept both. They are criminals and the Police need to know. I am endeavouring to obtain the name of their CEO or President. they seem to have a large staff of “customer service” and I have never dealt with the same one twice. Their arrogance in taking money from innocent people astounds me.

    Reply
  132. They also go under the name aretinolla. They took £58from my bank even though I have never ordered or received anything from them. I did have products from a company called stemocell but after being scammed by them I cancelled my account and was assured by them that the account was cancelled. Could the two companies be connected? I have contacted aretinolla for an explanation and a refund but am still awaiting a reply!

    Reply
    • So have had a reply. They admitted it was their error and have promised a refund. Fingers crossed that that’s the end of that. They have also said my account and all future payments and charges have also been cancelled

      Reply
  133. I also have been scammed my this. I am interested in any action from

    Reply
  134. I was scammed by this company and they need to be stops and get my money back. They shouldn’t get away with scamming people, because we work hard for that money to pay for things in are lives.

    Reply
  135. Ordered sample on Oct. 2, 2016, and was charged about $20 and got a call today from my credit card company that there was a charge of $179.95 against my credit card from Retinolla on Oct. 15, 2016. All I agreed to was to try the sample. The credit card company has now cancelled my card. What a scam!

    Reply
    • A huge scam. I just experienced the same unethical practice from this company. My card is also cancelled. I returned their package and I am hoping to receive a refund as per my conversation and email with the representative.

      Reply
      • They said they would refund me, too. However, 7 business days are over, no refund is showed in my CC statement. I have filed the fraud report to RCMP, and a complaint to consumer protection in ONTARIO. We might not get our money back, but together WE DO THE REPORTING ACTION PUT THEM IN COURT.

        Reply
  136. I found out recently that I got robbed by these morons. They are the bunch of whores and cunts working as a company. They took $400 from my account without my knowledge. My fault was that I agreed to the free trial and gave my bank details to them to pay the shipping fee. I have learnt a lesson for life. I got my bank card canceled and filed a fraud complaint with the bank against these bunch of morons. They all will rot in hell, bloody spineless creatures stealing the hard earned money of the hard working people.
    They offered me a refund of $120 which I did not accept because I wanted to file a complaint against them and I dont believe these liars that they ever gonna refund me the money.
    DONT FALL FOR THESE KIND SCAMS. NOTHING IS FREE IN TODAY’S WORLD.LESSON OF LIFE LEARNT.

    Reply
  137. I saw the add for free sample, Not anything saying 179.00 dollars I never gave them the authority to add this charge to my card only the shipping charge. I have contacted the BBB. And I will take what ever action I have to till I get my money back.

    Reply
  138. I had this problem in March and was finally able to close my account but my VISA statement for September has a $143 charge on it for product I didn’t even receive. CANADA i will cancel my card

    Reply
  139. I have the same problem as all you do. I filed the fraud case to RCMP and the consumer protection in Ontario yesterday. We might not get money back, but together, we can clean them out of Canada.

    Reply
    • I did a survey for my internet provider and got 2 free rewards. Got my credit card statement $400.- charged to my cc. Tried to phone their numbers. Put on hold line full of static. Emailed them and cancelled the auto order. Phoned my bank they informed me two more charges of $129.- charged to my account for second order. Have not received it when I do will be sent back registered mail. Cancelled auto order on their website as of yesterday. My bank will fight my most recent charges because I have legally cancelled online through their on line auto cancel and will be returning their 2nd order. I will probably be on the hook for $400.00.
      Replied to me today asking me for information on my account. I replied I did not open an account. Did survey that turned out to be a scam and I’m out of pocket $400.00.
      I cannot believe how many people have been literally screwed by them. This is a 1st for me I thought I could see through this stuff. Well I will not stop until they are held accountable for setting up a false front with on line surveys.

      Reply
      • The credit card company should be aware that this is a scam and give you your money back. Did you destroy your card and have another one issued? Don’t bother dealing with this company directly.

        Reply
      • I would do whatever it takes to protect others. What should we do ?

        Reply
  140. When I called to query my statement, the Visa rep asked me exactly how I had ordered the product. I told them it was attached to my online banking and billed as a free gift to customers. Apparently that is the only circumstance that constitutes fraud and merits full reimbursement. Also, you should cancel your card immediately. Over a three month period, when I was hospitalized and neglected to check my Visa statement, 4 different companies charged my card for products I had neither ordered or received. They were all connected to Retinolla and well known to the fraud department.

    Reply
  141. I received a pop up while paying my Rogers bill online. I therefore thought it was legit and gave them my credit card number so I could receive their products. But I learned that Rogers had not endorsed them at all. After they took $180 out of my visa account because I had not returned the product within the two week trial, I called my bank and they said there was nothing they could do. I then called Visa and they were well aware that this scam was happening with all the calls they were getting. It’s only a matter of time till this company gets shut down. At least here in Canada anyway. Visa quickly refunded me all the money including the shipping costs and issued me a new card. I would advise anyone who feels they are out the money to forget talking to your bank and instead, go directly to your credit card company.

    Reply
  142. I too was resently scammed by this company. I was billed almost 400.00 dollars. I read through their terms and conditioned and found a few flaws. One of which states that since I have now been charged full price for their product I can now return as product within their thirty day pollice. They may have sent me a supposed trail product but once they charged me the full price for their crap I am within my rights to return the product for a full refund ( according to their return policy) I will contact them tomorrow and make them awear of this since they like to piont out their policy when you first ask for your money back. I have also contacted all the company whos names appear with Retinollas ad (such as Estee Lauder, Olay, Clinique, to mention a few) None of these companies are awear that their names appear in the ad. I may be little and insignifican to Retinolla. But these repitable companies are not. My daughter has taken picutres of all that I speak of. I am hoping these big companies can help save others like us from being @#$%. I ask any that read this to try contacting Clinique, Estee Lauder or any other companies you see listed at in Retinollas ad.

    Reply
    • Even if you return the product, unopened within the time frame, they are such scam artists they say that the product is not in its original condition. I have pictures to prove otherwise. I am taking them to court. this is absolutely ridiculous. When you research this company they have operated under about 5 different names doing the same scam. We need to post this on every social media sight and warn people.

      Reply
  143. i HAVE HAD THE SAME EXPERIENCE AS ALL OTHERS ABOVE GOT IN TOUCH WITH REVOLUXE VIA E MAIL GOT REPLY FROM THEM AND SOMEONE CALLED HOUSE OF FAMUIR?..JUST STATING USUAL RETORIC SAYING THIS IS WHAT I AGREED TO AND ATTACHING COPY OF WHAT THEY CALL THEIR TERMS AND CONDITIONS AND THAT THEY WILL NOT BE REFUNDING MY 200POUNDS……..CONSEQUENTLY I CONTACTED MY CREDIT CARD COMPANY SAGE WHO SAID THEY COULD DO NOTHING FOR ME UNLESS I COULD PRODUCE EVIDENCE TO PROVE I HAD NOT AGREED TO THIS SCAM ARTIST COMPANY’S TERMS… NO HELP ANYWHERE I WILL JUST HAVE TO CHALK THIS ONE UP TO EXPERIENCE AND NEVER NEVER FALL FOR ANOTHER SCAM..ALSO MY VERY HELPFUL CREDIT CARD COMPANY SAGA CANNOT DO ANYTHING ABOUT THEM TAKING MORE MONIES AS AND WHEN THEY WANT UNTIL THEY HAVE A WRITTEN LETTER OFF ME, NOT ON THE PHONE OR VIA E-MAIL BUT IN WRITING…TYPICAL

    Reply
  144. It is a scam and no one cares if we write. It should be banned by the govt. To do so all should demand for its ban. My wife is also a victim of this scam. She lost CAD 650. They do not send an invoice and return policy is also not correct as it is not a trial product when you pay full amount. They are not even certified by Cosmetic advertising, labelling and ingredients, so it should be banned all these products immediately.

    Reply
  145. I want to do a class action suit, who wants to join? Contact me
    416-843-5495 or sandraedalziel@outlook.com or facebook me Sandra Dalziel

    Reply
  146. I have been scammed by these people “Retinolla” they took my money for the postage of £3.95 and now after reading about them I contacted my bank to say have they taken any money and of course they have by a different name. They took out the first amount of £3.95 in the name of a company called”Mygoldserum”.i informed my bank about stopping any transaction with “Mygoldserum”but of course they used Retinolla.So now I am short of £49.95.I haven’t had any creams from them and they will say that they posted them.I am furious and upset as I am a pensioner and on limited money. Can anyone help?

    Reply
  147. I accepted a promotional Thank You gift from Rogers telecommunications. And now I find I’ve been duped for $200.00 (and that is at a quick glance of my statement). No where in the shipping package was a receipt included or did it say how much the next product will cost. Nor do they have any contact info included. I cancelled my subscription, my bank cards, notified the BBB and Roger’s marketing people to let them know this is who they have affiliated with for a promotional product. My bank is investigating but from reading all of the comments, it sounds pointless.
    I chose this gift for my wife as I had seen it on Dr. Oz.
    I think this will be my next email. The only way to stop this is to let everyone know. Social media is a powerful tool.
    Sandra I’m In.

    Reply
  148. I also responded to rogers communications survey regarding their services.
    They offered me a free gift of retinolla face cream for shipping charge
    only $5.99! However they then proceeded to take almost $400.00 from
    my master card account! After many phone calls they offered me $200.00.
    I refused and said I didn’t autherize only $5.99! The bank said they are
    not responsible. I cancelled my credit card and advised them I wasn’t
    paying for something I didn’t authorize. They can go from there.
    I refuse to give in to these crooks. I reported it to market place
    and better business. Rogers shares some blame for allowing
    these scams on their web site!

    Reply
  149. I have been scammed by this company. I was out of the country when these products were being sent to me, when I returned home I found these products delivered to me and now have been told that I will not be refunded the ridiculous amounts of money they have taken out of my account as it has passed a 30 day period. Is there anyone living in the UK who have taken these people to ask and if so who can I contact about this? How do they still run a company with so many people having been scammed by them?

    Reply
  150. I too have been scamed and defrauded.
    It started when a pop up came up under Costco logo.Offering the free sample for postage and S&H tax. Before we knew it 350. was charged on our account.
    They finally agreed to take back product but when they got the tracking number said they would not refund the money.
    So totally out the money and want to join the fight.
    Apparently the ” support Office ” is in Israel and company in Cypress?
    Anyhow if anybody has more info, please let me know.

    Reply
  151. Everyone E-mail info@katanalotis.org.cy with your testimonials about the Retinolla rip off! This is consummer protection in Cyprus. Retinolla is being investigated for advertizing misleading,inaccurate information. Misleading consumers into making unwise and irresponsible decisions. Their address in Cyprus leads to Fiduciana Trust, a lawyers office.This neighborhood is a breading ground for companies doing the online phishing .Labelleor is located just blocks away from Retinolla. Nicosa Cyprus. AKA- Scumville.

    Reply
  152. The banks have known about this co corset eral years.
    They need to give all these people their money back.
    Ivedecided to use cash instead of MasterCard who
    refuse to reemburse They are all a bunch of scumbags.
    The best thing to do is not pay the banks.they knew what
    was going on and did nothing.Im just not paying!

    Reply
  153. They gave me 200.00 back and still owe me $200.00
    Master card will not give me the rest.
    I’m done with credit card companies!!

    Reply
  154. Hey everyone , there is a FBI page
    Called
    Stop stemelogica from duping people.
    This is another name that the company goes by.

    Reply
  155. They will give you advices on what to do .

    Reply
  156. Like many others in here I was royally screwed and nobody can do anything to stop these crooks. Sounds like we are back to the travelling medicine man back in the great old west.
    They hit your town once. Take your money and f off. They never come back
    I lost at least 400 $ in the deal. They use the Bank of Montreal Survey form and get your email to pay for the shipment then charge you the ridiculous amount of the product.

    Reply
  157. Finally I got rid of them

    I GOT RID OF THEM!!!!
    Finally I got a mail from them , I got rid of them , hopefully no one will go through that again

    Dear *****

    Thanks for sending in your proof of return.

    I have cancelled your trial and stopped any further payments coming from your account. You don’t have a subscription plan with us and unless you instruct us otherwise, you will not receive any more products from us.

    Please let us know if you have any questions, and kindly save this email for your records.

    We appreciate your consideration, even though we are sad to see you leave.

    Kind regards,

    Helen
    Customer Satisfaction Specialist
    Retinolla

    —– Original Message —–
    1.In every jurisdiction, it is the merchant’s responsibility to state the price clearly for the items they’re selling !! Not hiding them inside the terms and conditions , ppl buy online every second !! And when the price and the trial period deceptive conditions is hidden in the terms and conditions that tells you a lot about the people you’re dealing with : ( SCAMMERS) .
    2. A trial period of 14 days :
    How you ask your client to send the items back in the original packaging if they suppose to try them for two weeks !!! By smelling them ???
    3. How do you count 14 days , TRIAL PERIOD!! :
    I received your items on the 9 th of Dec, and the expiry date you sent me is 17th of Dec !!!!!!
    4. You even don’t give your customers the option to cancel the default auto refill ( no respectful company sets a default auto refill policy for their customers with out telling them CLEARLY upfront and , ( you obviously hide it in the terms and conditions)
    5.Your website options , especially the ezcancel and the auto refill cancellation is not working , it takes the customer to an error page .you don’t even give the customer the free well of canceling their account or auto refill imposed policy !!!
    Bottom line :
    Keep your explanations to your self , you don’t have any integrity to start with , the only thing I want now is
    , cancel my auto refill and cancel my account ,
    I already shipped your items ( untouched or even opened back to you , before the 14 days )
    This is the track number , I sent it more than once , and now you are not replying , because I played according to your unrespectful rules , and you didn’t expect that .
    THIS IS THE TRACK NUMBER :
    0103081000468171

    CANCEL MY ACCOUNT NOW!
    I WILL MAKE YOU MY FULL TIME JOB !!

    Sent from my iPhone

    On Dec 12, 2016, at 4:47 AM, Retinolla > wrote:

    Reply
  158. For people living in Canada you can send those scammers , this part of the law called ” negative option billing ”
    I got it from a face book page called
    Stop stemelogica from duping people.

    Negative option billing: Your rights and responsibilities
    Federally regulated financial institution must obtain your consent before charging you for a new optional product or service, such as:

    optional insurance coverage on a loan or credit card or
    overdraft protection.
    The financial institution cannot assume your consent simply because you have used the new optional product or service.

    The financial institution must also provide you with certain information both before and after you provide your consent.

    All communications seeking your consent must be clear, simple and not misleading.

    Your rights
    Before you agree to sign up for an optional service or product
    Before you agree (verbally or in writing, in paper or electronic form) to sign up for an optional product or service, the financial institution must provide you with a summary (written or verbal) that contains the following information about the optional service or product:

    a description of the product or service
    the terms of the agreement
    how to cancel the product or service
    all related fees and costs for the product or service, or information about how the fees will be calculated
    an example to illustrate the method.
    If you consent verbally, the financial institution must provide you, without delay, with written confirmation of your consent for the new product or service. The financial institution may also provide this confirmation electronically if you so choose.

    After you agree to sign up for an optional service or product
    After you agree (verbally or in writing, in paper or electronic form) to sign up for a new optional product or service, the financial institution must, within 30 days, provide you with a document containing complete information about the related terms and conditions.

    In addition to the information required to be provided to you before you agree, this document must also include:

    the date from which the product or service is available to you and, if different, the date from which charges apply
    steps you have to take to use the product or service.
    If you sign up for a product or service that is offered on an ongoing basis, such as monthly overdraft protection, the document must also specify that you may cancel the product or service by notifying the financial institution that you wish to cancel it.

    If you consent verbally, the financial institution must provide you, without delay, written confirmation of your consent for the new product or service. The financial institution may also provide this confirmation electronically if you so choose.

    Promotional offers
    Some financial institutions will offer a promotional, preferential, introductory or special offer when you first sign up for an optional product or service.

    If the promotional offer expires after a set time, for example three months, then at least 30 days before the offer expires, the financial institution must advise you of:
    the date on which the offer will end
    the date on which charges will begin for the use of the optional product or service after the offer ends.
    If the promotional offer expires after a set amount of use, for example 10 times, the financial institution must advise you, without delay, of:
    the fact that the offer has come to an end
    the method for determining the fees and costs if you continue to use the optional product or service.
    For example, if a promotional offer ends when you have used the product or service 10 times, then the financial institution must provide you with the information above, without delay, after you have used the product or service for the tenth time.
    Cancelling an optional product or service
    If you cancel an optional service or product:

    the cancellation will be effective as of the last day of the billing cycle, or 30 days after the financial institution receives your notification to cancel the optional product or service, whichever is earlier
    the financial institution can only charge you for the amount of time that you actually used the service or product.
    If you are owed a refund or credit as a result of cancelling the optional service or product, the refund or credit must be:

    as of the date of cancellation
    returned to you without delay.
    Notice of changes
    If a financial institution makes changes to the terms and conditions of an optional product or service, the financial institution must provide you with written notice of changes to the terms and conditions at least 30 days before the change takes effect.

    BOTTOM LINE :

    CANCEL MY ACCOUT

    CANCEL AUTOREFILL OPTION

    YOUR ITEMS WAS SHIPPED BACK TO YOU WITH OUT EVEN BEING TOUCHED !!

    THIS IS THE TRACK NUMBER ,I KNOW THAT YOU RECIEVED IT !!!

    TRACK NUMBEd.
    Send it to them , stand firm , keep trying the ez cancel button on their website ( use a lap top not your phone)

    Reply
  159. I saw a pop up in November for Costco giving free samples, just pay shipping of 3.95. While on holidays I heard of the scam on the news. When I got home a had a debit of 389.00 on my credit card. I phoned Mastercard then called Retinolla and told them what jerks they were. I was told I would get a credit of 100.00 and info. would be sent to my email. NOT!! Boy have I learned by lesson. Nothing in this world is free. Hopefully we can save other poor gullible soles from being scammed.

    Reply
  160. total of 25 minutes on hold

    customer service agents will not escalate your calls to anyone as they say there is no one. or so they say

    the currency is Chinese yen that you were charged with initially not Euro’s as the girl stated yesterday–wtf do they not know!!

    beware of the 1.95 restocking fee that they will also charged you once you return the product per product

    Reply
  161. I too have been taken in by the so called offer. This company is taking up to £80 everyou month. No joy at all trying to contact his place, get placed on hold all of the time. How on earth do I stop these deliveries? Feeling despondent 😢

    Reply
  162. Here’s the kicker: If you log in to your account, and click on the button which changes your order from “monthly” to “cancel (not recommended)” sic!, clicking the submit button takes you to a dead link. I tried still within the 14 days — no dice.

    And the most offensive part yet — read the packaging — these are illegal ISRAELI settlement products, using stolen Palestinian resources from the Dead Sea! These products are under international boycott.

    Reply
  163. Received as a promotional advertisement, clearly mention only postal charges will be charge to send the promotional item, on my acceptation, I was charge twice postal charges.
    After receiving the promotional items hardly few days past and I have been charge again on my credit card (double the amount what promotional product had the value in market).
    I could not imagine such a reputable company is cheating and robbing their customer with such a cheap stunt.
    I can ask my bank to stop payment saying that as Retinolla company has cheated. Kindly withdraw the charges on my credit card as soon as possible.
    Thanks.

    Reply
  164. It’s a shame as I think that the product is great, however, to do such a dirty scam. why do they feel that they have to do this? If anyone is up to a class action, I am in. I forgot how evil some people are. Oh well, God’s wrath is far greater than anything that I can do… But I do believe in karma, and God does look after his own. I really want to say so many nasty things, but, it’s not going to get me anywhere. I will say, that I agree with you guys.

    Reply
  165. Same thing happened on me. A consumer survey popped up when I was using google, in rewards of completing the consumers survey I will get £150 amazon gift card or free skincare products (amazon is obviously not available-it’s just their trick!). I was very aware of internet safety, so checked everything before entering my card details. There was any terms and conditions such as trial thing, It did not take me to any of their websites either. Be aware that, they use a number of websites to show on your credit card transaction statements, so when you phone your card company, your card company will say that it was yourself giving out the card details, and you agreed the trial terms and conditions.
    I selected two products, so paid two shipping charges. And one month later, they charged my card around £200 pounds. Emailed them and phoned them, they agreed to refund me £97 pounds provided that I don’t seek further compensation from them, or dispute any of the charges with my bank.
    I canceled my account with them, and made sure that they don’t take any money from my card in the future.
    However, a few month later, they took another £75 from my card, under the name of a different website, but didn’t send any products.
    I contacted them and they apologised and agreed to refund me, but I am still waiting for their refund after nearly 4 month! They said they have problems with their processor, and they don’t know when they will resolve the problem! they offered me a product, I said no. they said they can’t guarantee a refund, which is a robbery!

    Reply
  166. Hi I checked my bill today and they charged me 179 and 189 $ can any body help me what should I do to get my money back

    Reply
  167. They are a big cheater and they stole money from your account their product burn my skin and I want to sue them they are such a biggggggg fraud company!i don’t know they will refund my money or not

    Reply
    • It happened to me too. Through TD survey. I am fighting with them and not paying anything except first S&H for the samples.

      To all who was hurt by Retinolla scam : The best way to protect from future charges is to cancel credit card used for the promotional offer. The company is such a fraud that even after returning the products you can not trust them.

      I would like to join any group to fight them and protect others from their scum.

      Reply
  168. from what I’ve read, I think the money we’ve been ripped for could be used to fund terrorism. I think there’s a lot more too this than merely being scammed. I think that federal authorities (the r.c.m.p. in Canada) should become involved. they are operating outside of our borders and very hard to prosecute. we’ll never retrieve our money–they have to be stopped at any cost.

    Reply
  169. I received their product the19 of January, when I read your e mails I sent it back the next day,,but today they charged me 120.00 dollars, I was pissed, I called my credit card and they gave me the phone number of this company, I called them, the guy said that there was a long procedure to follow to cancel the order?..I told him they were not honest, it was not indicated on any of their publicity, I got very angry, at first he said that he could not reembourse me…I got angryer then he agreed for the remboursement…I called back my credit card, they said they will make the follow. I had my lesson…no more….

    Reply
  170. I too was taken with the advertising. I received the supposed free trial in the form of a box with two jars of cream and another with a clear liquid of Revoluxe gold serum. Then I saw that they took almost $200 for this supposedly free trial advertised for delivery at around $5. Their address on the delivered package is Retinolla, 41 Parr Blvd., Bolton, ONtario,L7E 4E3. Then I received another package one month later, same stuff, different day. I realized that this is a scam not caught by my anti-virus or anti-malware. Only way to get extricated from these robbers, who seem to be stationed in Israel, is to cancel your credit card and never ever fall for another “free trial” scam. Another one who does this is Fabletics in California, and a spokeswoman for this is Goldie Hawn’s daughter, Kate Hudson. Seems like the more money you have the more you want – from anywhere.

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  171. I cannot believe I am a part of that scam.
    I am going through the same situation right now. Thank you very much for all your advices. I am in Newmarket, Ontario. Will call the company and my bank ASAP today. I guess the best option here is to cancel the credit card to stop the company taking money.

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  172. It is a big SCAM!!!!!!

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  173. it was a pop-up as Costco survery when i tried to log onto Costco website. oh Boy, i got ripped off. I called them, want to return the shipment, They won’t take. Then i said i am going to take legal action, guess what they DO NOT CARE. Said the company is in Cyprus! Go figure!

    Learned my lesson!

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  174. This Rtinolla Advertisement comes when ever a customer goes to view , their credit card statement. They ask the customer to do a brief survey about the bank , and with the Bank Logo they offer this as a free sample . then they charge you up to $ 400 and again $ 300 with in a period of 2 months. ( we were able to get a refund of $ 300 they charged us and credit card Company cannot help us and we cancelled the credit card. ( we have all the screen shots in a form of a video ). When we asked the Bank they told us it is an advertisement with the bank and Bank has nothing to do with such advertisements. Very funny situation .

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  175. I got scammed because I took what purported to be a Shaw Customer Satisfaction Survey that offered 5 different prizes for taking the quiz. I am a Shaw customer so I answered the survey. Of the five free gifts for doing the survey, only Retinolla was left, so I said I’d take it. Then they said there would be shipping charges and they would need my Visa number. Like an idiot, I gave it to them. A few days later, my grandson, who works for Shaw, came over and I told him about the survey. “Nana,” he said, “You’ve been scammed. Shaw is not running a survey. Phone your credit card company right now and tell them what happened.” So I did. I was put onto the fraud line. The young man with whom I spoke was quite familiar with the Retinolla scam. He took the shipping charges off my account and said it was a good thing I’d phoned in because in a few weeks I’d receive a bill for a couple of hundred dollars.

    I recently received an email from Retinolla saying they had cancelled my account and taken my name off the subscription list (I didn’t know I had a subscription.) The Retinolla arrived. It’s a decent moisturizer, but nothing I couldn’t get for a couple of bucks at my local drugstore. If you see the Shaw or any other “free offer” for Retinolla, don’t fall for it. If you have already, get in touch with your credit card company and have the charges cancelled.

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  176. This is a BIG SCAM. Please call credit card company right away and cancel the card.

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  177. I just received the products , which I did not order, and I was billed for them, the products are frozen , the pump does not work , this is a BIG SCAM, these people are stealing money , I will have to cancel my credit card .

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  178. hello all

    as we are all aware this product and company are a scam
    it did bring up the better business bureau and I have a phone number you can call and a address
    647-933-9312
    address 41 barr blvd
    Bolton ont Canada
    l7e-4e3

    I called them direct and told them to stop sending me this product and I want a refund
    so I will be sending the latest package back wish me luck I live fairly close if I have to I will driving there and confronting them also you might want to contact your credit card company and have them barred from your card . good luck
    also I came across this from a survey that I took for cogeco so I will be contacting them also and complaining what a scam from both companies

    take care glenn

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  179. I returned their products without opening, and this is a message I got.
    They offered 30% refund!!!! WTH, Plus they asking me to beg them for a refund.

    This is just a quick note to acknowledge that we have received your returned product.
    According to our return policy you can send back products ONLY IF THEY ARE IN ITS ORIGINAL CONDITION.
    Our return department confirmed with official report that your product is not in its original condition. You are not eligible for full refund now.
    Regards,
    Danny
    Customer Satisfaction Specialist
    Retinolla

    However, since we are extending a goodwill gesture, our offer constitutes a major exception and is CONDITIONAL.

    By accepting our offer, you agree:

    1.) to NOT seek further compensation from us;

    2.) to NOT dispute any of the charges with your bank;

    3.) you confirm you understand we have not contractually bound you to receive the products on a recurring basis.

    If you, on the other hand, decide to go ahead with the dispute, you will have inadvertently lost the chance to be refunded partially, since your account will be ‘frozen’, technically speaking, and we will have to simply wait on your bank’s final deliberation. Since we end up winning 99.9% of all disputes, you will also have no means of recouping the original amount.

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  180. I too was scammed on this offer. I was told it was a free offer for only $5.99 shipping. I was charged $179.95 for the Revonolla and $189.98 for the Luxomer. I just received the second shipment so phoned them. I was told I had to return the package unopened for a refund and to cancel my account. I am 77 years old and object to these false claims and threats.
    .

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  181. Well after 9 years of online banking and shopping, they got me.

    I finally got scammed… Not a bad run I suppose. But dam it’s was quite a hit.. $370.00. May not sound like that much to some but on my income and lifestyle that’s like my grocery bill for a month.
    It was a online survey that posed as a Scotiabank survey. It popped up after I logged in to my Scotiabank account. Thinking it was a Scotiabank survey I thought I was safe. Now I never ever give out any personal info online or thru phone. I pride myself on spotting scams when they come calling. This is a very clever scam. The survey doesn’t ask for personal info.. only common questions.. like “Are you pleased with Scotiabank?” “Would you recommend Scotiabank to others?” etc….. and I just expected a coffee mug or pen set with my banks logo on it as my free gift.
    ..in hindsight I should’ve recognized the red flags but failed to.. convinced it was my bank due to the pop up window looking just like my banks web site and popping up right after I logged into my account.

    I have since then changed my debit card, emptied my account and block Retinolla from making future charges (will keep it open to see what happens), contacted my bank, contacted Retinolla and my local police.. the bottom line is nothing can be done because I supposedly accepted their terms and conditions unknowingly by paying for the Trial period that I thought was a free gift. Total BS.
    Retinolla has asked me to send the product back but I have no plans to do that since I don’t trust them and figure the just want it back so they can send it to another unsuspecting victim.

    I wouldn’t expect a refund from this company. So far the only refunds that are being given out are from the Credit companies and banks themselves. So if your planning to send anything back to Rentinolla… my advice is DON’T DO IT! It’s a waste of time and money.
    Try to get your money back from the bank saying you didn’t agree to any subscription.. you may not get any reimbursement. but you have a better chance with your bank than Rentinolla.

    One things for certain businesses, police and banks don’t want to get involved and will be hard to reason with…
    Just try to be patient, polite and be aware that you may never see your money.
    So keep spreading the word, lets continue to raise awareness and try our best to force them to shut down or at lease force them to change there name by making Rentinolla and Revoluxe household names connected to the word Fraud, not to mention letting others know that no businesses are conducting surveys in return for a free gift.
    I will continue to fight but don’t expect to get my money back.. however I am determined to give them a fight.

    First step is a facebook group where others can share stories, advice and get support. Once I have it set up I’ll post the link here.. if anyone has a group or advice or would like to help admin this group please send me a email thanks. Keep on keeping on, don’t give up.. and together we can get some justice.. as long as we keep trying.
    Czr.
    Halifax Nova Scotia.

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  182. I would be interested in participating in a class action suit against this firm. my email address is jnropt@icloud.com

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  183. Update… back in the Winter I was a victim
    Was a pop up offer disguising as Scotia Bank offering free gifts… they stole $330.00.
    Well after calling my bank a number of times.. and complaining with a calm tone to the different dept. I finally got them to do an investigation and today I noticed I was refunded on Sat.
    Thank you Scotia Bank… my faith in you has been restored and I will be more careful when coming across online offers that pop up no matter who they say they are… Chalk up one for the good guys..

    Reply
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