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Junivive Anti-Ageing Cream Review – Is this trial offer recommended?

Junivive Anti-Ageing Cream Review – Is this trial offer recommended?

Using the Junivive anti-ageing cream is claimed to help you “achieve visibly younger looking skin”.

Of course if you are getting older and those visible signs of ageing are becoming more prominent then this claim will surely be of interest to you.

However, we have seen similar claims before. And quite often these claims are not proven.

The purpose of this review is to look at this offer in more detail, whether the product works as claimed and also whether there are any hidden charges involved?

This offer is available for trial, which from past experience is a bad sign. We have reviewed countless trial offers that lead onto expensive auto-ship programs.

Whether this trial works the same way remains to be seen, but we will soon discover the truth.

Please read on to discover our findings.

Claimed benefits of Junivive

Using Junivive is said to offer the following user benefits:

  • Brighten skin’s appearance
  • Restore your radiant, firmer skin
  • Smooth look of stubborn fine lines

To check how accurate these claims are we will need to look at this offer in more detail.

Are its ingredients up to scratch?

Ingredients found in the Junivive anti-ageing cream

There is no label available and in fact very little ingredient information available at all.

The only mention of ingredients is that the formula is “peptide-rich” and that “whole collagen molecules” are delivered.

Certainly not enough information to prove the claims that have been made.

This is disappointing as showing the ingredients used would first prove the effectiveness, but also would show that this product is safe to use too.

As things stand we do not know what effect if any will be experienced.

Price of the Junivive trial offer

When looking at trial offers like this you should always spend a moment or two looking to see if there are any terms and conditions, as this is usually where the true price is found.

These T&Cs show that there is a £4.93 charge to pay when you first sign up to the offer, then another charge just 14 days later.

This second charge is £34.99.

Junivive operates an auto-ship program so if you fail to cancel the trial you will find that every month thereafter a new package will be sent to you, along with a bill.

Is Junivive a scam?

Junivive is a lot cheaper than most trial offers we have reviewed previously. However, as there is very little ingredient information to back up the claims we cannot recommend this offer.

Even at the current price you could still be wasting your time and money on a product that does not work.

Contact details for Junivive

To cancel the trial you should contact Junivive using the following phone number: 0800-778-9088

You could also try emailing them: info-eng@junivivecream.com

Please leave a message below if you have signed up to this offer.

Alternative anti-ageing product

Bioxin RegenerativeThe Bioxin Regenerative Anti-Ageing Day Cream is our suggested alternative.

It is available to buy online from the Bauer Nutrition website and it contains proven anti-ageing ingredients, such as Syn-ake, a natural Botox alternative.

Benefits on offer include:

  • A reduction in fine lines and wrinkles
  • More skin moisture
  • Natural increase in collagen produced

You can buy this product without signing up for a trial, so no risk of auto-shipping or hidden charges.

Click Here to read our full review of Bioxin Regenerative!

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157 comments on "Junivive Anti-Ageing Cream Review – Is this trial offer recommended?"
  1. Please cancel my order No.8966935 forthwith.

    Please acknowledge receipt of this instruction.

    Many thanks.
    Regards
    Carolynne Eldred (Mrs)

    Reply
    • This page is a review, we are not associated with this offer nor endorse trial offers. There are contact details provided above that you should use to cancel.

      Reply
      • i have received a jar of junivive cream and i do not need it please send me a return address lable and cancel any further shipments i cannot afford this product and have found a cheaper cream from my local shops.

        Reply
    • Dear mrs elders, does this mean you are cancelling my order only I was told on phone i can not cancel

      Regards
      Linda sunders

      Reply
      • I have just been told I cannot cancel

        Reply
        • you can cancell take name number and write it all down cancell at your bank they have numerous bogus namesHELP VIT OR MISS SPECIALITY RETAIL SOURCE
          BASTARDS

          Reply
    • I tried the Junivive trial, like above there was nothing on the box or label to let you know what was in the product. After receiving yet another only a few weeks later I went on the website to advise to only send when I ask, but it still came the following month.
      The worrying thing was I compared two pots of anti aging cream, one was thick and white, the other runny and cream in colour??! I phoned to cancel and she said I had to pay for one last one as it’s already been sent to me!!? Why send it if you hadn’t taken payment?
      I’m just glad to have cancelled it as nobody can use so much cream in one month before the next arrives. I just hope it has been cancelled!!
      DON’T WASTE YOUR MONEY!!

      Reply
    • I would like to cancel my cream please. Will pay this months order. But
      Then cancel all .. thank yu…mrs Hannah wilson. Belfasr BT13 3GD

      Reply
    • Please can you cancel anymore if your product tothe following address:101 Howden Road Jedburgh Scottish Borders TD8 6JT

      Reply
    • Cancel my order

      Reply
  2. Return numbers: 8917381532 – 8917378487
    I have returned my order by sign for carrier, following the instructions given however,
    Junivive refused to take delivery of the return parcel. I have since sent two emails with
    no answer and when telephoning 0800 778 9088 the number provided, am I kept hanging on with a message over and over of stay on the line

    PLEASE CANCEL MY ORDER

    Reply
  3. Don’t take this free trial. It is far from free and impossible, so far, to cancel. Have had to contact my bank to try to stop payment. Is still ongoing, inconvenient and stressful.

    Reply
  4. Exactly !! do not take this free trial as it is not free ! You pay postage for each product they send you. I ordered the cream and did not tick the serum box. I got sent both individually through the post and got charged over £4 postage for each one. I phoned their office and spoke to a woman who was going on and on about not being able to cancel and that it was my own fault that serum was sent to me as well as cream as I did not tick all the correct boxes so would be charging me nearly £80 for both products every four weeks. She also said I could return the product with an RAN number but that you could not return anything to them without speaking with them first and obtaining this RAN number ! She even said and the paper work states that you have to send either the complete product either unopened or completely empty pots for them to cancel your direct debt with them. Tell me what is the point of paying nearly £10 to return empty pots to them ??? I was taken in by this as it was recommended on the back end of the Pippa Middleton wedding information saying that she was endorsing it !! I think not now….. After reading the above information it states that no one seems to know what is inside the product they are recommending we put on to our skin and of course there is no content information with the cream or the serum. Seems like a get rich quick idea by a few unscroupulous people. DO NOT SIGN UP FOR THIS SCAM which is definately not free and you can buy similar good make products in the stores for much less ! !

    Reply
    • I too have sent for the FREE trial of junivive. I noticed two unknown payments from my bank. So I advised my bank to not accept any requests for payment. I’m going to try the number given. I just hope I can stop this before they start to Rob me.

      Reply
      • What a scam I sent mine back after trying and trying to phone this 0800 number didn’t even open it still sealed was in no way free trial !

        Reply
    • I totally uphold with all what you have said. I to fell for the Pippa Middleton touch. They need jailing for fraud and using false claims. I have contacted my bank and sent back the unopened pot at a cost of almost £8 on top of the almost £5 that I paid to get what I believed to be a small FREE trial pot.
      Disgusted.

      Reply
      • I am so angry about everything to do with this ‘free’ trial. I rang their number and it was answered pretty quickly though by a lady whose accent was so strong it was practically impossible to understand. However I got the RM numbers (I doubt if I heard correctly) and have sent the lot back within a day of receipt – as you say at quite an expense. I then contacted my bank for them not to pay any future money to these scammers, and put a covering letter in the parcel to inform the Junivive people that I had done so. No more so-called free trials for me. These people should be prosecuted.

        Reply
      • Hi could you give me the address to send this cream back please they don’t answer their phones

        Reply
        • I am obviously caught up in this scam. I can’t get any one on the phone. The answer phone comes in and then the lines go dead. I have no other contact details. Please can anyone help with this? My bank has blocked any more payments to these people but I need to cancel directly. They use different names to try and get money once you’ve started with their trial.
          Thank you

          Reply
    • Maria the same happen to me, thank you for your explanation because i don`t write a good English and can not express my self properly.

      Reply
  5. I to got no response when phoning the given no I have however contacted my bank and have blocked any payment to these scammers as I believe them to be I certainly won’t be paying for anything

    Reply
  6. Warning….this is not a FREE trial and I have had a lot of difficulty contacting this company to return goods…..READ THE FINE PRINT…..DO NOT give them your credit card details …only use a secure payment company when buying on line.

    Reply
  7. Warning…all these comments are TRUE. Nothing “free” about this offer! Returning my products today. I fortunately have 2 RMA numbers, keeping an eye on my bank account to ensure the order has been cancelled!

    Reply
  8. I got cought out with junevive when I received an email re complete survey and get anti-aging cream at £4.95 normally retails at £75! Like fool I completed survey and was then asked to choose my product and provide my details, normally I would not provide personal details but I had recently experienced financial bad luck so I guess these fraudsters found me at the right time and I was hoping my luck was changing. Anyway I was charged twice (but not by the same company; htm support and choicinfo) despite only choosing 1 item from 3 offered! I let it go thinking oh well I’m still getting a bargain at £4.95 each, I did wonder why both transactions did not come from the 1 company!!! What I didn’t realise two weeks later I had a further two debits from my account totalling approx £70. Spoke to my bank/specific department and they appeared to know more than me about this – telling me it was a free trial period despite informing them I was never aware of any free trial and I completed a survey! Emailed junevive and they replied stating I missed the 14 day window to cancel. Regardless of what I said it did not matter but I swear on the lord that during the process – completing M&S survey, providing personal details, receiving invoices, confirmation of order, that at no time did junvive highlight I was entering or agreeing to a trial offer and the was term and conditions. The irony is that when I emailed my complaint to junivive – requesting a total refund and that I still had the products unopened and also remained sealed in original packaging they proceeded to cancel the next shipment, therefore I was free from this form a fraudulent activity albeit I paid for products that I didn’t receive so I paid approx £80 for a product I was told would cost £4.95 normally retailing at £75!!!! Trust me don’t go there – free trial even when you did not know anything about a free trial very clever nasty group who found me at a low point taking advantage of vulnerable people!!!! Stay away stay away stay away stay away stay away stay away stay away stay away stay away

    Reply
    • I’m so sorry to hear this Mark! Not a good place to be, I was also almost caught out. I did however, manage to cancel and return the products. Fortunately wasn’t charged more than the original £4.95. I do, however, keep an eye on my bank account.

      Reply
    • PLEASE TELL ME HOW TO CANCEL THIS

      Reply
  9. Oh! …the problem is it’s often too late – most post a review after their experience, rarely before it! Please please please can anyone post a positive review …and no not junivive representatives pretending they are ‘joe public’.

    Reply
  10. I took what is supposed to be “free trial” yes have to pay the postage so I thought I’ll cope that but now my credit card has been hit with a pending transactio n of $285.85 AUD to hit my credit card tomorrow for something I did’nt authorise, luckily I’ve noticed it before they take the money and have had the bank cancel my Credit Card, they are contacting the other party. I too tried calling and didn’t even get a recorded message just “good bye”. WTF !!!!!

    Reply
  11. This is a scam. I signed up for my free trial but did not realise that it is not actually free. Nowhere in the advert does it say if I don’t return the bottle I will be charged full price and that every month I will be sent the product and will be charged for it. Stupidly, I gave them my bank details. Surely trading standards should be looking into this. I will be contacting them shortly.

    Reply
    • Good luck Tina, I’ve been in touch with debit card disputes and they request all correspondence but I’ve give up too much hassle for what it’s worth especially when they, junivive reply with what appears a routine automated reply – that you did not cancel within the 14 day trial period! I DID NOT TAKE OUT A FREE TRIAL and the was no T&C …IT WAS A SURVEY!!! Further more when you call junivive you get this awful music playing and a recorded message saying please be patient every minute and after 5 mins goodbye and call is disconnected! Trading standards need to sort this out defo! First and last time that I hand over my personal details, some very rich people from junivive who have unlawfully exploited members of the public!!!! I am so angry with myself for giving my details in the first place!!! Does anyone know where this lot are based because if i was within 100 miles I would be happy turning up and getting myself arrested for what I do 😡😡😡

      Reply
      • I have also fallen for this free trial scam.. they operate from a PO box in Ruislip, Middlesex, it will cost me as much to return products as I paid to receive them, meaning myself a widowed pensioner £20 out of pocket 😡I only managed to stop further payments by cancelling my Credit Card

        Reply
    • this is a scam for gods sake dont give them your details you will receive loads of stuff and they will take money out of your account every month or week i am ringing trading standards and suggest you all do the same the names areHELPVITS OR MISSELANEOUS RETAIL SOURCE
      DONT BOTHER I THINK KATE mIFDDLETON SHOULD BE AWARE THEY ARE USING HER NAME TO PROMOTE THIS SCAM

      Reply
  12. Don’t do it – it’s a scam!!! They took money out of my bank without knowledge, I didn’t see or sign up to no free trial, I completed a survey offering a junivive product at £4.95 that normally retails at £75 for completing the survey! I stupidly give them my bank details and got 2 products rather than just 1, charged for both and thought why 2 separate company’s taking £4.95 each (alarm bells should have rang out!) but I thought ok it’s still a bargain and accepted the 2 small items. 2 weeks later I was then charged £35.00 each from the 2 company’s, it was only when I contacted my bank that they told me I had probably signed up to a free trial (they appeared to know more than me!). This was confirmed when I complained to junivive via email, unfortunately by this time it was too late and they put in their email unfortunately you did not cancel within the 14 day window as stated in the terms and conditions! Well I would have read the T & C if I knew I was signing up to a free trial but more importantly I would not have even gone there if I knew it was a free trial … misleading …mis-sold and I have been robbed …simple! Please stay away!!!

    Reply
  13. I have suffered the same scam as all the other respondents. Ordered the face cream and was sent the eye serum as well (which I had NOT ordered. The phone number is never answered and their email address is invalid. You CANNOT contact Junivive once you have been snared.
    AVOID this offer like the plague, if you’ve already been caught, contact your bank immediately and ask them to change your bank card forthwith. I am about to contact the Office of Fair Trading and advise you do the same.

    Reply
    • Hi Pam. I contacted my bank straight away and despite requesting bank for account change they said I should not have to because they have cancelled and if it occurs again I’m covered! All good and well but who is to say they don’t make attempts with my bank details under some other name or selling details onto other corrupt, sad life! …criminals out there!!! What happened to security, surely it’s plausible to have a security password that is required to authorise any direct debit transactions that you have not previously agreed to or set up …simply sent to your phone or other source asking for password or to accept.

      Reply
      • What a scam I wish I had never heard of this £90 out of my pension and no way to get this back.no way to contact them. So a week with no money till the next pension day .So pissed off !!!

        Reply
  14. I also ordered the “free trial – it’s a rip off. Their letter under “Junivive Cream Trial Offer Terms” – they state $4.93 for postage and $34.99. for the cream. They deducted £4.93 and £34.99. for my item thus owing me £9. for the overcharge. I contacted them to no avail, they just put the phone down, Although I have cancelled my account, I will be contacting Trading Standards and my bank.
    And the product is rubbish!!!!!

    Reply
    • I, too, ordered the cream at a supposed postage cost of £4.93. I was actually charged £5.03 plus 13p for a non-sterling transaction. I ordered on June 9th and it arrived on June 17th. That was a Saturday, so it was ten days into the trial period before I could try to contact anyone.
      I was only kept waiting for about ten minutes on the phone before I got an answer, and now have a returns number. Just hang on as long as possible!! It is quite a bad line with lots of crackling…..
      I have not even opened the pot as I have just discovered the cream contains honeysuckle oil. Honeysuckle gives me bad headaches!! I did not realise the ingredients could be found on the internet – silly me!!
      Hopefully, once I have phoned them with the tracking number that will be the end of it.
      I do blame myself for falling for this advert – Pippa M again – as I am going through a time of grief. I don’t believe there is any false information given on their website, but it is very, very carefully worded to draw in many of us who want to get out of our present situation and turn the clock back! But that’s what advertising is all about, isn’t it? Offering you a dream?
      Now I shall go back to growing older (dis)gracefully!!

      Reply
  15. This is a total scam do not do it I had one hell of a job to get it stopped always print out any correspondence you have with them .My husband dealt with them in the end he rang trading standards first and told whoever he was talking to on the phone that he had done so within ten minutes they David they had cancelled my order and said they would refund my money within five days I wait with anticipation but not much hope,when I bought it I came through on a m@s e mail.Be careful people don’t fall for theses dishonest people.

    Reply
  16. Hey there….

    The banks are aware of this scam!!!!
    If you contact your bank immediately and let them know you ordered but tried to cancel or even if you didn’t actually cancel…just tell them and they’ll cancel all future payments from your account. might be worth cancelling you card too and getting a new one!
    They take postage out of 2 companies!! You need to let your bank know …asap! Then no further costs will be made and they’ll monitor your account.
    don’t waste your time trying to make contact…they WILL NOT RESPOND!! DON’T EVEN BOTHER TO SEND THE PRODUCT BACK..THEY’LL REFUSE IT!
    Hope this helps someone out there…

    Reply
    • Hi what are the names on your statements for the junivive as im trying to find name to give to bank as i to have fell for this lousey scam.

      Reply
      • Hi,
        II have been scammed in exactly the same way. I have emailed Trading standards and the
        Citizens Advice Bureaux and I am having problems trying to cancel. I have emailed the company and tried phoning on two occasions. The first time I got cut off and one the second occasion i was told I couldn’t cancel the free trail offer as I didn’t phone to cancel within the first hour of placing the order, which is a load of rubbish. I have sent an email to
        info-eng@junivivecream.com and left a message on their so called live chat on junivive@rhinosupport.com, of which i have had no reply. I was reading that they use different names to make the money out of your bank account. The name that took money from my bank account was
        TLIFEHELP 0800-90-1014 GBC
        If anyone knows of any other names they used could you let me know, just so I can tell my bank.

        Reply
        • I too got scammed…at 76 you would think I know better.. I see they are using pics of Pippa and Kate to sell…room for HM to to sue ????? However as soon as I received the cream and letter I rang my bank and credit card and have cancelled both…. Good Luck Scammers. If you come to my front door…I have a walking stick…and I’m not afraid to use it !!! (Shades of Donkey?)

          Reply
        • some other names used to debit accounts
          nwclient0800-90-4498

          infonwbdy 33977553475

          vgp customercare.com

          serviceline csc .com

          scs infohlp

          Reply
        • Don`t even think about it. Not tried the product and won`t. The marketing tactics are disgraceful, if possible cancel debit/credit cards I did, and let your bank deal with it

          Reply
        • 2 more names for u. SIXPSERVICE and VLIVEHLEP . I also accepted a free trial just shipping to pay. There was a survey which I completed. My bank statements only came quarterly. They started taking money in July, then August,September when I started getting monthly bank statements.I received a Jiffy bag on 20/10/17. It c@me from Ruislip.Inside were the cream and serum, and 2 pages of writing about cancellation of order. I rang customer care line. Female voice, hold line because busy, then man with message giving email address, but was too quick to write down and could not quite hear properly. Did this 3 times. 3rd time got Asian sounding woman. As soon as I said stop sending items I did not sign up for, cancel, I realised she was no longer on line. The other 2 people had transatlantic accents. I immediately rang my bank.Was told it was not fraud because I received goods, but now b@nk have put stop on my debit card I hope this will be enough.Money was taken in Euros so there was foreign exchange rate to pay. Because of fluctuating rates of exchange amounts taken changed.£41.10 and £39.88 beginning September. October statement not received yet. So £320 has been taken over 4 months. Have not used product as yet. I hope the 2 names I have provided will help you with your bank.

          Reply
        • they also use NWSUPPORT, and TLIFEHELP 0800-90-1014 GBC they rob me £93,75

          Reply
  17. Hi,

    SEEMS I AM NOT THE ONLY ONE TO BE FOOLED.
    Yes…this is a scam. I became suspicious when the products arrived this morning and I read the leaflets. I immediately phoned my credit card company. I had been charged a subscription for supplying products on a regular basis – no mention of that when I signed up for my free samples – and another separate amount for postage. (I also sense that this type of scam is not unusual…the credit card company seems to deal with similar scams on a recurring basis!). IT IS ABSOLUTELY DISGUSTING!
    Other comments from customers have been a huge help….thanks to everyone!

    Reply
  18. Do NOT take up this Trial Offer, I contacted the number shown, and it sounded as if the telephone was answered from abroad ! I could not hear what the person was speaking about, and never did get the return code, which I asked for! Also the form I filled in did not have any Terma and Conditions attached.
    I have notified my bank, to stop further transactions, and will be calling Trading Standards !

    Reply
  19. Having rung to cancel what is far from a free trial I have been left on hold or have spoken to someone I who doesn’t understand what I am saying.
    Please please help me to cancel this

    Stupidly I discarded the envelope it arrived in and kept the letter inside the packet. This doesn’t have an order number!! Consequently I can’t quote this.

    I Cannot afford this product and desperately need to cancel with immediate effect

    Please help me if you can.

    I agree with Jotee above that is exactly the situation I find myself in and agree wholeheartedly with the phone call experience.

    Reply
    • Sorry to hear your situation but even if you had the order number it’s extremely unlikely you will get your money back so don’t beat yourself up please! These are dishonest people who don’t care one bit so accept you have been done over and move on. You can report this to trading standards but don’t expect your bank t recover this money. 😞

      Reply
    • I had similar problems as Barbara A & Jotee above, only I didn’t receive the trial products I received the complete package, Had trouble with computer hackers and had cancelled my credit card. Tried several times to contact co. to no avail, then received email requesting further details
      but when I attempted to complete the comments there was no area I could ask for return code.
      I had destroyed the original packaging so had nothing to use to reply to.
      So here I am with these two products unopened and unable to procure a code number to return them as I did not ask for original product just the trial. Will go to the bin in a weeks time if no reply from Company after reading the comments here.

      Reply
  20. This is the biggest SCAM EVER!!!!!!!!!
    like all the stories above i also got done! Calling my bank to cancel.

    Reply
    • Check WHICHConsumer Rights online. Very helpful advice. Cancel with your bank at once in the meantime.

      Reply
  21. Icompleted a survey and paid £4.93 for post for sample…i specifically did not tick that i accepted conditions yyet they still sent the cream and now have me on a contract…
    If I did NOT AGREE is this binding..I am 81 year oldand spent to much time phoning and emailing and the 14 day grace has passed yet they have taken another payment without authorization

    Reply
    • Get this cancelled by your bank immediately, again another example of dishonesty disrespect – despicable how these criminals can get away with this! I too completed a survey but the was no mention of free trial or terms and conditions!

      Reply
  22. I stupidly got ‘caught’ yesterday when I signed up for a ‘free’ trial. Realised what I had done and phoned my credit card company. They have now put a block on any payments from this scam company, but not before they have taken £9 p£p from my credit card! Despicable! I found the terms/conditions but they were so small as to be nearly invisible, and right at the bottom of a page just saying terms. They should all be behind bars for stealing!

    Reply
  23. Hello
    I would like to cancel any order I may have inadvertently made with this company. I believedthis was a free sample only to find £35:00 has been taken out of my bank for May and June. I have tried contacting you by telephone but no one picks up, only music playing. I have cancelled my card detail with the bank due to tampering.
    Can you please except this notice of cancellation as final.
    Thank you
    Jacqui

    Reply
  24. Sadly, like all the others I really believed you could get a free trial and then decide if you would like to purchase the product subject to the suitability of it. But it appears not. I hold in a queue trying to contact company to get reference number to return products to no avail I have sent an email to the one I received when entering free trial. I do t have a Return merchandise authorisation code and I’m not even going to try product it’s so sickening. I have had to cancel my card with my bank as my details could be passed on to other fraudsters. I have certainly learnt a valuable lesson re trust. Hope like minded people have too.

    Reply
  25. Can anyone out there identify the company’s who supported the surveys. Some of these reputable companies, should be held accountable and I would very much like to contact these companies.

    Reply
    • Personally Jacque I don’t think they are supported by other companies – they get you t believe they are! …I maybe wrong but I can’t imagine a household name/brand supporting these criminals!

      Reply
  26. You have rights under CONSUMER RIGHTS ACT, UNFAIR TERMS IN CONSUMER CONTRACTS REGULATIONS, SECTION 75.
    Citizens Advice Bureau on 03454 04 05 06 can give you more help and info on this. Under these regulations, apparently, if you have not been able to contact company and/or not received replies, your rights have been restricted, which gives you a further ninety days to resolve dispute if you have been misled into purchasing items. They will advise you exactly.

    Keep phoning. Keep emailing Junivive requesting Order Confirmation and advise them that you wish to return items and request RMA number and address to which they must be returned. Put your name and address on email . DONT GIVE UP! contact your bank or credit card company immediately.

    Reply
  27. I too have been mislead into believing the so called free trial sample was free ,after receiving the cream it stated in small print that I would be charged£32-99 unless the cream was returned within 14 days .After several phone calls I have returned the cream but have been informed I won’t receive any refund for the postage .It is a total scam and the company held responsible for this should be named and shamed

    Reply
  28. Great big scam. We too got charged twice for this product in Euros too. Were out of the country when the free trial arrived./ Eventually did get though on phone and attempted a conversation with someone who didn’t speak much English. Have reported to bank. Be very careful as this is a scam. They get your card no for the initial postage cost them use it monthly to deduct more.

    Reply
  29. Thought the Junivive cream supposedly endorsed by duchess Kate would be nice for my wife.
    Signed up to there scam tonight.
    Two hours have passed realised the scam and cancelled credit card.😑

    I advice anyone to cancel their card that way Junivive get no more funds.😊

    Reply
  30. Complete scam!! Costs a fortune as stated numerous times above! Probably only just lawful!
    I too saw it was endorsed by “Kate Middleton” which I did not believe for one moment, and saw that was quickly removed from the site!! They just take the money and the terms and conditions box to click on is in tiny print at the bottom of the page. This is NOT a free trial. Phoned and emailed them this morning to cancel my order but may just cancel my credit card if that’s then only way to stop them!

    Reply
  31. These people need to be procecuted!
    Realised it was a scam… immediately called them to cancel order but wouldn’t do it. Contacted my bank and immediately cancelled my credit card so they can’t withdraw any further monies!
    DO NOT BUY THIS PRODUCT……

    Reply
  32. EASY…….. DO NOT BUY!!!
    Scam with a Capitol S!!!!!!!

    Reply
  33. So I join the unsuspecting crowd of of scammed people, believing I was going for a free trial of a genuine product, supported by Kate Middleton; naive but not alone! At least I have been able to cancel my credit card before further payments were claimed. I feel angry at myself for being duped, but hey, I need to keep the incident in perspective and hopefully I have learned an important lesson re. internet fraud!

    Reply
  34. I am at my whits end. I cannot get anyone at Junivive to answer their phone.. I’m not sure how to cope or do about it anymore. I have 3 packages at my feet from them and money missing out of my debit account. It’s making me very ill and I haven’t got the strength to fight them anymore. I’m disabled so can’t always get about. Does anyone know what I can/should do please.
    Regard Jeannie

    Reply
    • I hope you got this sorted Jeannie., Unfortunately I have just fell into the same trap. But just ring your bank and say you have not received anything. Your bank will refund within a day or two, and then cancel that card., say you’ve lost it. That should be the end of it. Don’t get ill because of it. Julie

      Reply
  35. LOL I got scammed too but they only managed to take 2 lots of $4 from my visa card and I got the bank to cancel and re-issue a new one. I initially signed up for a trial offer which what I thought would be in a sachet when the parcel arrived I had 2 products the cream and the serum plus a letter telling me that I would be charge $138 per month and I had 14 days from purchase date to send back and close the account. Well I did not receive then until 25 days after order date so there goes that theory. Now they want me to pay the postage to send them back. I have emailed them and told them if they want the product back they can send me a return paid or else I want be sending. I am actually going to seek legal advise and report them to the ACCC.

    Reply
  36. I advise other customers to read the small print very carefully because if you do not return the product within 14 days you will be charged the full price of £70 a month there after…..
    and it does not work anyway

    Reply
    • Liz you was lucky t get small print! I did a survey with no mention of free trial or T&C! Just pick one product for completing survey obviously got 2 products and charged an additional £35 for each product without knowledge too late when I noticed £70 taken from account!!!

      Reply
  37. I have tried to phone very day for a week can not get a reply have emailed still no reply so contacted my bank to stop payment this is to cancel any more cream

    Reply
    • Hi Linda Morris.As I want to cancel my subscription for Junivive I have been trying the phone number they give for NZ callers, all I get is an answer phone. They give an E-Mail addy over the phone (which I can’t understand as is muffled) then someone says goodbye and the phone goes dead. This is crazy. As I have had no bank statement I am unsure how the debit is recorded on said statement. Can anyone help me with their E-Mail addy or do I just go and have a talk with my bank? Any help would be appreciated.

      Reply
  38. I also fell for this scam after reading that the trial was free and u just paid for postage. I was taken in by their claims that this product was endorsed by Kate Middleton. I phoned within a few days of receiving the two products in separate envelopes (not one product as I believed it to be) and told them to cancel my order as I did not want them to send anymore. I soon noticed money was being taken from my account by an unrecognised name so phoned my bank who said they would investigate. However, it was only when I saw that more money had been taken that I started to suspect Junivive as I had not ordered anything else online. I have phoned my bank again and told them of my suspicions and they said they will put a stop on anymore payments being taken. It seem that this so called company has robbed a lot of people already. I’m going to get in touch with the t.v programme WATCHDOG and hope other victims of this scam will do the same.

    Reply
    • Can you let me know if you have contacted WATCHDOG. I too have been scammed in the same way
      Many thanks
      Susan Riches

      Reply
  39. Please can anybody tell me what name was on there bank statement of which the money came out of ?

    Reply
    • Tlifehelp. Infonwbdy. Other names on websites are VGPcustomercare.com. service line C S C.com and C S C infohlp. Hope this helps.

      Reply
  40. BEWARE WARNING these are very INSCRUTABLE COMPANIES.If you see any adverts for FREE TRIAL on any products DO NOT fall for them they

    will CON you into thinking that YOU only PAY the POSTAGE..YOU DO NOT.You are CHARGED FOR THE POSTAGE in GBP PLUS £1.25 by YOUR BANK

    for a NON-STERLING PURCHASE FEE. Once YOU have clicked on the offer for ONE ITEM it will offer you ANOTHER,

    When you click NO it goes to the finish part, What you don’t realise is that they have also put this on your order

    so YOU PAY postage AGAIN plus ANOTHER NON-STERLING PURCHASE FEE of £1.25.

    MONEY is taken from your BANK ACCOUNT UNDER VARIOUS DIFFERENT NAMES eg. VGPCUSTOMERCARE.COM SERVICELINECSC.COM CSCINFOHLP etc. etc.

    CONTACT YOUR BANK TO STOP THEM. VERY few people including MYSELF read the TERMS and CONDITIONS.

    What you are signing up for is an ONGOING TRIAL and they BILL YOU as they continue to send this CRAP to you

    on a MONTHLY BASIS at EXORBITANT PRICES.It is extremely difficult to contact these companies to cancel the order,

    (SEE TERMS ON THEIR SITE) as they are NOT IN THE UK, USELESS PHONE CONTACTS and EMAIL SYSTEMS. FOR MORE HELP AND INFORMATION GO TO

    Skincarehelp.co.uk/junive-anti-ageing-cream and scroll down the whole page.

    Reply
  41. Anyone here from NZ? I stupidly fell for this scam too. Have only been charged the freight so far, I immediately cancelled my credit card so they can’t charge me anymore.l

    I sent them an email saying I want to return the product. They have replied, but I have to return the products to a PO Box in Singapore. Wondering if I bother, since I have cancelled my credit card they can’t charge me further. Anyone not return the product after cancelled credit card? Thanks

    Reply
    • Hi Paula. I fell for this also. Have been ringing to cancel my subscription to no avail. And the E-Mail addy they give over the phone comes across muffled so I can’t understand it. As I gave my debit/visa account # I dont want to cancel this account as it’s our working account for everything. I I have received no bank statement so I don’t know exactly what amounts are being debited or what reference will show on my account as to who the payment is going to. All very frustrating. Any info you can give me would be appreciated. Thank you.

      Reply
      • I have just cancelled my debit/Visa card, it will only affect anything that you have set up using your card number not direct debits or standing orders as they are set up using your bank account which won’t change. I have also got some money back as I have set up,a dispute with my bank.

        Reply
      • I have contacted the press association hopefully they will print our concerns and it will help other folk so they will not be taken in by these *******

        Reply
  42. I have tried to call several times to receive the same recorded message which doesn’t sound genuine in the slightest
    How do you get a Returns Merchandise Authorisation Number?

    Reply
    • Phone at 8am, will take a while to understand foreign accent to get stupid RMA numbers. If not just bin the cream and cancel dd/cc card with bank. Good luck.

      Reply
  43. I feel very stupid having fallen for this scam. I now have to cancel my bank card to stop them taking any more money. Don’t know what I was thinking at the time. They answer the phone and a woman tells you to hold; then a man comes on to say your call is very important ,please wait or email them at an incomprehensible address; then woman comes back on and says goodbye and the line disconnects.
    I feel even more depressed now through my own stupidity.

    Reply
  44. All of the Above claims of fraud are true. Don’t go near this business and cancel your payment card immediately. They will attempt to take payments. Utterly ruthless liars.

    Reply
  45. This is a scam website. Cancel your credit card asap. The Payments being removed from your credit card can be from places where ever you have travelled and they use familiar details of other credible transactions as if they have access to your full account details.

    Reply
  46. This is a scam. Just tried phoning to see what this was all about as I filled in a survey for m&s and was told to choose a gift as a thank you but was advised that I would need to pay postage and packaging… stupid me though ok. I will give this stuff a go no harm in it…..believe you me there is a lot of harm….. they never answer the phone, you hang on and then it gets cut off. I’ve had payments of £83 got out of my account and I have no way of cancelling any future ones as I cannot get through to them, I cannot cancel a direct payment without cancelling my card. This is a scam which I stupidly fell for all because I filled in a questionnaire for a reputable company…..NEVER AGAIN. Keep away from these people and do not fall for any of their rubbish as that is all it is.

    Reply
    • Best to cancel your card, this shouldn’t affect your bank account and the bank will issue a new card.

      Reply
    • Ruth jones exactly the same thing happened to me I contacted my bank t cancel – disgusted but M&S would not have been involved they’re using reputable companies to make us softies think all legitimate! Filling in a survey cost me £80 – lesson learnt!

      Reply
  47. I got this today two products in same package. When I read letters inside I fell of my chair! !! phoned bank immediately cancelled my card and they told me that two different companies had taken out the pandp so charged twice even though it was in same packet! I’m not bothering to send them back though. I’ve cancelled my card before they can take any payments. Bank investigating the postage payments. feel stupid.

    Reply
    • Don’t feel stupid! I’ve just fallen for this too!! Housebound with broken collarbone, in loads of pain, feeling and looking twice my age thought I’d give myself a treat. Like you, when I opened the package & read the letters I aged even more – OMG , How can they do this? So basically, you’ve paid the postage for the two products, cancelled the bank card you’ve used and are keeping the products for tha hassle of it & the £10 you’ve spent?!
      Sounds good 👍

      Reply
  48. I believe this is the same scam product which was called Collagen Restore which cost me about £160 before I relealised that I had to cancel. The product was useless. It is disgraceful that it is virtually sponsored by the Duchess of Cambridge. Do not be caught, read the reviews which it would appear the Royals can’t be bothered to do.

    Reply
  49. I too have fallen foul of this fraudulent company. There were no terms and conditions or ‘tick box’ to agree to their t&c’s either. Within 18 minutes I realised it was a scam and immediately phoned the 0800 number shown on this site. Was told by some obscure foreign accented person that it was too late to cancel as order had already left the warehouse!! What a joke! Cancelled card with bank and felt a right idiot. Both arrived in same package four days later and returned (unopened) recorded delivery, with stupid RMA numbers on the front. In total my stupidity has only cost about £15, so I’m luckier than some on this forum. I have no faith in this unscrupulous company in that some other of their absolute crap will arrive unexpectedly in the post with an invoice to pay!!!!

    Reply
  50. dont wast your time or money
    this is a scam
    i cancelled in July and received another cream in August and again Yesterday

    Reply
  51. My situation is the same as everyone else that’s been scammed. Saw the advert, thought it might be a little pick up for my wife who is critically ill. Credit card statement arrived this morning with additional billing of £49.95, 16 days after the £4.93 taken. No product received as yet except for the “trial product. Cancelled my credit card this afternoon and now waiting for dispute forms to be sent from my CC provider. The customer service operator I spoke to advised I should get an immediate refund and they will be taking it up with the scamsters. They of course will use the 14 day period of cancellation as their reason for billing, but the CC companies are well aware of these mal-Practices and will deal with them approbriately. Even if the cream did what it claims to do, not sure how anyone would see any benefits after only getting a day or two of use. If what they charged me for ever arrives I certainly won’t be paying for return postage. Will be interesting to see what Trading Standards have to say, but doubt there is much they can do with fly by night crooks that are probably not even based in this country.

    Reply
  52. I never signed any contract with this company, so why are they saying i will recieve further cream each month at a rate of £50 a month, i will cancel payments with the bank if that is possible

    Reply
  53. Just got cought up in this, cannot get hold of them to return the rubbish cream, so I have cancelled my CC.
    If they send anymore I will dump it !!! They are unbelievable, how can they have got away with it for so long ?
    With regards with the Middleson sisters what does one say !!!!

    Reply
  54. Villains, have changed my Cc . Can’t get hold of them phone or Emails, can’t understand
    D why they haven’t be cought by now, have learnt my lesson. They are scum so is the so could Wonderful cream !
    Give me Healthspan any day !!! If ladies you’ve haven’t tried it I suggest you do !!!. Never
    ever use this Company again, got cought, they are Toxic !!! . Awful Awful People !!!!.

    Reply
    • Another person duped.After receiving the trial product smelt a rat and rang the number given to cancel.
      Spoke to an operator difficult to understand but she said that I did not need to send back products but at a discount for both $130 they would cancel my subscription immediately
      In order to get rid of them I authorised this payment and asked for a confirmation in writing that this cancellation had been effected. I am still waiting
      Fools are born every day . Never again

      Reply
  55. I have recently been widowed and to cheer myself up I sent for this FREE sample. I have just been charged £49.95 and £44.80 for Junivive Cream and Junivive Serum. I hadn’t ordered the Free sample of serum but hadn’t ticked the box to say I didn’t want it. I can’t afford to pay this and am worried about future charges as I paid out of my current debit account. I am going to Citizens Advice to see if they can help me. Like other people I threw the packaging away and have no numbers to use to return. I did ring the number on the information sheet and spoke to a man who assured me that no more money would be taken from my account but I am not sure whether to believe him. I feel I don’t need this.

    Reply
  56. SAME AS. I AM ALWAYS SO CAREFUL NOT TO GET CAUGHT OUT, BUT SAW THIS AD RECOMMENDED BY THE DRAGONS DEN PEOPLE AND THOUGHT IT MUST BE GENUINE .HAVE TOLD BANK TO STOP ANY FURTHER PAYMENTS. BUT AM UNABLE TO GET RMA NUMBER TO RETURN ITEMS AS NO ONE ANSWERS THE PHONE ONLY A
    MACHINE TELLING YOU TO CONTACT THROUGH AN EMAIL ADDRESS THAT WE CANNOT UNDERSTAND. HAVE EMAILED THEM THROUGH info-end@junivivecream.com
    AND AM WAITING FOR A REPLY.

    Reply
  57. I dont want this cream anymore. I have tried it for 3 months. 3 of the pots of cream were completely different! I dont like it. The cream is rubbish. I want to cancel the auto renew, but it seems there is nowhere to do this. I use a credit card to pay for it and I see now how difficult it is, it is not like a standing order at all. Please cancel my order I never want this cream again!.
    I have tried to call them and the auto answer hung up with a curt “goodbye”. I have raised a ticket online. What more can I do. I now believe this is a total scam and they will continue to take money and send me some awful cream endlessly. Do not sign up for this.

    Reply
  58. Jenny, try info-eng@junevivecream.com rather than info-end. I’ve had replies from them on this email. Also, managed to speak to someone when I rang at 8am.

    Good luck!

    Reply
  59. Having read all the comments about junivive, I wish I had read them before
    I fell foul of the criminal scammers. I endorse all the above and urge all Buyers Beware of these people do not fall into their clutches

    Reply
  60. Can’t get through to the company- they cut off after the guy tells you the email address to write to.
    I don’t want this Junivive Cream it’s absolutely rubbish and feels awful. They don’t have my bank details as I didn’t find notification of free plus postage – this of course means it’s not free. My bank have been notified because they tried to hack into my account. I have also notified the police

    Reply
  61. Dealing with this company has given me more wrinkles than ever!

    Reply
  62. regards to your cream purchased I do not wish to continue receiving any more from you so please take my name from your records and have informed my bank to refuse anymore payments.please reply to this email to let me know you have received it

    Reply
  63. On 15 September 2017 I received an e-mail from your company inviting me to receive a trial offer of Juvenile cream & eye serum for £4.92. I received the cream and the serum.
    Today, 19 October 17 I received the statement of my credit card and, to my surprise, I noticed that your company has charged my credit card with £44.83: what for? This is absolutely outrageous!!
    If you do not refund my credit card with £44.83 immediately, my lawyer will deal with this scam!

    Please respond immediately

    Mrs Marisa Sgherzi Ekins

    Reply
  64. My wife ordered two products after reading an article on Yahoo about beauty products. The products mentioned is alledgedly endorsed by the Duchess of Cambridge so my wife genuinely believed it to be legitimate.
    After placing an order for two products and paying two lots of postage & packing the items were received about a week later in one parcel. Scammed there.
    Two weeks later her bank account has been debited with two payments totaling £84.75 but not received any more products.
    At no time has my wife been advised of the terms & conditions of this trial or made aware that future debits would have to be made.
    My wife has contacted her bank to stop any future payments and raised a dispute to claim the money debited returned.
    Always remember people, if it sounds to good to be true then it is SCAM.

    Reply
  65. I’ve been scammed, why didn’t I read the reviews, I got my trial which took 3 weeks to arrive, and I emailed them to tell them not to send anymore, they just went ahead and took money out of my bank. You cannot phone as they don’t answer. This is not right. This is very dishonest. We all need to do something about the thieves who feel they have the right to help themselves to our money. Contact me chefanita45@gmail.com. Let’s all get together and sort this out. Anita

    Reply
  66. I ordered this product after seeing an ad that was linked to another site online where it was claimed the Duchess of Cambridge used the cream and was associated with the company.
    A free trial of the cream was offered with just ‘a small charge for postage’ of £4.93. There was no clear and obvious condition that the trial was limited to 14 days with a charge being made of £49.95 if no contact was made to the contrary.
    I paid the £4.93 postage by credit card and awaited receipt of the product. Only after reading the enclosed single double-sided printed sheet did In notice on the rear side a statement of ‘Representations/Disclaimers. There it set out the punitive ‘Offer Terms’ about the trial offer and need to return the product after being given an RMA number, a real aggravation. Return postal costs are also down to the unfortunate recipient.
    After contacting the company using their 0800 778 9088 number I spoke to a person at a call centre in the Philippines. The main company seems to be based in Singapore. She offered to give me an RMA number to return the product however I told her I was going to contact my credit card company as this was a scam and a con and request they stop any future payments. Notes seemed to be being rapidly typed by the call centre operative obviously noting all the comments made by me.
    I have reported the situation to my credit card company and am at present awaiting a response. BEWARE OF THIS TRICKERY AND MISLEADING SCAM

    Reply
  67. Hi can anyone help me please, I have also fallen for this scam. phoned the telephone number on the leaflet and asked for them to cancel. Was told I have to post the package back to Singapore, as anyone done this? if so can you please help me with address as I found it difficult to understand the person I was speaking too.

    Reply
  68. I ordered the free sample of cream for my wife, but received an eye serum also? I had my Barclay card statement to find 2 payments take for I assume post? 1 from Bblstorders for £4.91 and the other from Tplxcsnow for £4.93. There are also 2 other amounts taken buy the same companies for £44.80 and £49.95. I cancelled my card and instructed my bank not to pay any more payments. It is not a free offer it is a fraud the police have been informed with all the information, they said it is a common fraud and will be looking into it

    Reply
  69. Cancel you card through your bank and instruct them not to make any payment immediately.

    Reply
  70. Do not take any money out of my bank all I have in there is my pension if you do I will go to the police as add did not say anything about taking more money cream is rubbish anyway

    Reply
  71. Albeit outside the 14 days from the order placement, I sent 2 separate emails to tell them that the cream & serum didn’t work and that I didn’t want any more, but received no reply.
    Then £49.95 was taken from my account the next day. I went into the bank and they put a stop on it and refunded my money. Wonderful.
    I tried again to telephone this morning (0800 778 9088) … held on for around 15 minutes, all the time thinking it wouldn’t be answered again when suddenly a very pleasant young lady said hello. She was easy to understand and articulate.
    I explained that I’d sent the emails but hadn’t had a response & didn’t want any further cream/serum. She said they would send one more order this month and then it would be canceled. When I told her that it really didn’t work and that I didn’t want ANY more she said ‘okay, I’ll cancel your account’ !!!
    I still can’t quite believe it and we’ll wait and see if it actually is canceled. The bank told me to send back any further shipment I may receive and give the proof of posting to them.
    Keep trying … fingers crossed for us all.

    Reply
  72. I also sent for this “FREE TRIAL”just pay postage,endorsed by Kate Middleton.Of course she’s not Kate Middleton anymore so shouldn’t be termed that way.Didn’t ask for the eye serum but it was sent anyway.
    I have just looked at my Nationwide statement and found I was charged for the price of both products as well as the postage,which I accepted when I sent for the offer.It was only then I read the two letters that came with each item and saw it was an ongoing commitment,which you have to cancel if you don’t want to carry on receiving further products.As it’s a Saturday I only had about ten minutes on the phone and all I got was the usual operators being busy before I hung up.I have emailed them at info-eng@junivivecream.com.
    On Monday I shall be in Nationwide to ask their advise on cancelling any further payments.
    Nowhere in the advert for this product was anything mentioned about being a member for a further 30 day ongoing mailing and payments or I wouldn’t have sent for it.
    It was only through trying to find a website to cancel that I came across all the people with their comments that I realised I had fallen for a load of trouble just because I was vain enough to think I could rid my face of lines that are a natural progression of getting old.

    Reply
  73. Further to my comment of the 28th October, I’ve had another £44.80 taken from my account by yet another name … SPDCUSTOMER.COM CD 0510. I went back into the bank,who thankfully refunded the money into my account again but this time stopped my debit card and are sending me a new one. So far, I haven’t had any further product arrive on my doorstep and, after reading about the difficulties in returning it, I hope none come. So far this scam would have cost me £108.59 … hopefully it’s now sorted!

    Reply
  74. I received an email back from junevive saying they would contact me in a few days. I assumed that was because I had emailed them on a Saturday.I received another one at the beginning of this week telling me they had cancelled my membership and would not be sending any more of their products.I shall keep my eye on my bank account for a few weeks,just in case they use another name.

    Reply
  75. yes i was dupped into getting this only mentioned serum at £4.91 Sent cream as well which cost £4.93 as well didnt give me any details of having a trial period and sending more later .If id known it would cost £44 and £49 a month thereafter wouldnt have bothered cant even find the site i purchased it on but they had a picture of princess Kate Middleton saying how good it was .Definate scam

    Reply
  76. I am yet another who has been scammed by these bogus con-artists with no way of getting out of their system, this really is criminal and abusive by these unscrupulous people.
    Please cancel any further deliveries of this awful product forthwith, and do not try to get further money from my account.
    Surely the Government should be involved to eliminate scams like these from the vulnerable members of the public. Are the fraud squad aware of this obviously national scandal judging by the number of complaints on this page? that may well be my next action.

    Reply
    • You will struggle to cancel, phoning or emailing is a waste of time. The only solution is to cancel debit/credit card as this despicable, nasty scam company will stop at nothing and continue to access your account. A few people on this forum have just thrown in the bin any further deliveries after cancelling payments with their bank.

      Reply
  77. Last week i phoned to cancel my order as i had recieved another product. I was told this would be done.
    This week i was sent yet another cream.
    Can not get anyone on the phone/HELP

    Reply
    • You could try phoning at 8am in order to obtain a very silly and unjustifiable RMA number (return mail address) to return the cream, you will need a proof of postage from post office. The purpose of this company is that getting the cream returned to them is extremely difficult and thereby you are committed to paying monthly for a useless item that they will continue to send to you. The majority on this forum have cancelled their debit or credit card with their bank, used for the initial purchase of the cream, as did I. This doesn’t affect your bank account and your bank will issue a new card. Do remember they are scammers and their whole set up is fraudulent, treat them with the same indifference they have treated all of us. Good luck.

      Reply
  78. Cancellng your Credit Card is the only way to get rid of them ! I know it’s a pain, but the only way to get
    rid of them !!!!

    Reply
  79. I do not wish to receive any more products from you and I am not happy you have charged me £49.95 for a supposed trial of your product which was supposed to be £04.95 please do not take any more off or I will be in touch with trading standards

    Reply
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