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Instant Elixir Proactive Repair Trial Offer Review – Is it a scam?

Instant Elixir Proactive Repair Trial Offer Review – Is it a scam?

Instant Elixir Proactive Repair is an anti-ageing product that makes an impressive number of claims.

The following review will look more closely at this offer to uncover the truth. Is this product truly as effective as it is claimed to be?

Please read on to uncover the truth behind the hype.

Claimed benefits of Instant Elixir Proactive Repair

Using this anti-ageing product is claimed to help you “achieve visibly younger looking skin”. Other claimed benefits include:

  • Brighten skin’s appearance
  • Restore your radiant, firmer skin
  • Smooth look of stubborn fine lines

To check that these claims are realistic we will need to look more closely at the product, in particular the ingredients that have been used.

Ingredients used by Instant Elixir Proactive Repair

There is almost no ingredient information available.

Not only is there no label, but also no list of ingredients used. What we have instead is a blurb that makes the following statements:

  • Whole collagen molecules have been used
  • The serum is peptide rich

Unfortunately this is not enough information to prove the claims made.

Price of Instant Elixir Proactive Repair

Usually when you want to find out how much a trial offer really costs you will have to look more closely at its terms and conditions page.

Unfortunately while the initial charge of $4.95 is mentioned, there is no mention of how much this product will cost once the 14 day trial has ended.

All we know is that you will be charged the full purchase price, while also being added to an auto-ship program, meaning that further monthly packages will be sent to you.

Is this trial offer a scam?

There is too much missing information for us to recommend this offer.

Not only are the ingredients unknown, but we also have no idea what this product will cost us.

I would recommend that you look for an alternative. Perhaps one that is more upfront about what it is offering.

Contact details for Instant Elixir Proactive Repair

The contact details for this trial offer are as follows:

Phone: 1-888-409-4430
Email: support@instantelixir.freshdesk.com

Please leave a comment for us below if you have signed up for this offer. We would love to hear from you.

Alternative Anti-Ageing Offer

XYZ Smart CollagenOur recommended alternative would be a product called XYZ Smart Collagen.

Made from proven anti-ageing ingredients it can help promote the production of collagen, while also preventing its breakdown too.

Other benefits you can experience include:

  • Fewer fine lines and wrinkles
  • Stretch marks are less visible
  • Smoother, firmer and more youthful looking skin

XYZ Smart Collagen is not available for trial. So you wont have to worry about encountering any hidden charges or any auto-shipping either.

Click Here to read our full review of XYZ Smart Collagen >>

168 comments on "Instant Elixir Proactive Repair Trial Offer Review – Is it a scam?"
  1. Make sure that you note that the 14 day trial begins when they receive your order, not when you actually receive it and can use it for 14 days to see if you like it. Their customer service could use some work. If you try to cancel, it takes about 5 tries saying you want to cancel before they will do it.

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    • We were scammed for $360 on our credit card! That $4.95 turned into $89 per jar! We never knew that. Got 4 charges, $89 each! My bank cancelled my card and is sending them a fraud letter. We’ll see.

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      • the same thing happened to me plus the productdd not make any visible difference in the appearance of y skin

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        • Do not fall for scam. As like the above comments this ended up costing me 562.00 2 months 374.00 and because I am on a fixed income I ended up with overdraft fees . I told them I had not opened anything and I would send both boxes back but they don’t let you . DONT LET THIS HAPPEN TO YOU

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          • Too bad that they trick us into believing and then preventing us to return the product.
            Shame on the TV host

      • I had a similar experience, however caught it after the first $89 charge. This is a shady way to sell. I disputed the charge on my credit card which InstantElixir fought & the charge held. I called InstantElixir customer service to dispute, the rep told me ‘there is no one in this building who can do anything to give you a refund’. I asked who, outside the building, could help. She said no one. When I said that I would be filing a false advertising complaint, she said thank-you for calling & hung up. Do not buy this product, it’s useless and will cost you a fortune unless you cancel within the 14 day ‘trial’

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        • I too was caught in this scam, and charged slightly over $360 before I discovered these charges. My bank wouldn’t help, since the “free trial offer” is a legal marketing practice. Calling the company was just frustrating. I wrote a negative review on the BBB website, and a supervisor from Instant Elixir called that same day. I was refunded $180, but BBB later reported that I got a complete refund. Not true, just more game playing. They will try anything they can get away with. May not be a true scam, but they are surely not morally ethical.
          Reporting your experience to BBB will help you get a refund – full amount, I’m still trying.

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          • Complaints about the deceptive advertising practices should be made to your state attorney general office consumer protection division and to the Federal Trade Commission. Both investigate allegations of fraudulent practices.

          • I wish I had read your posting before I got mixed up with these jokers. I too fell for their scam. Just received the second round of worthless products. I called them and asked to return both items. Customer service female informed me you can’t return any of the products (which were both still in the boxes they had mailed them to me, never opened). When I asked why not she stated they had too many people returning products that had been used. I told her I felt they were punishing the honest customers for a few bad customers. Didn’t make any difference to her. After confirming my cancellation she then THREE times tried to sell me on some “special offer” for other products they had. I asked her if she was crazy?? Why would I cancel and then turn around and buy other products from them? She thanked me for my time and hung up. Lousy business!

          • Did you write a negative review or file a complaint?

          • Please,please,please don’t caught in this scam. After receiving this product I got a rash and called company to request cancelling and refund of the$89. I was told that there is nothing they can do. I was conned into this product by Cathy Griffin on tv. Before she put her name on this product she should look into how they make their money. I will be posting on the BBB website !

        • I called my bank right after seeing a charge for $89 before I even received the “free trial”. By then, there had been a second charge for $89. My bank cancelled the transaction and refunded my money. Then I noticed today (Ok, I should be more aware of my auto debits) that Instant Elixer has charging me $4.95 EVERY MONTH for 6 months! What the what?!!! I’m calling my bank again to try to have those fees returned but at a minimum blocking this vendor from charging my account again!!

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      • I just had the same thing happen to me. Looked at my credit card and had $360.00 charge on it. They charged me 4 days in a row!

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      • Same happened to me, and they got my bank account

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      • Scammed for $357.48 and the $9.90 for the trial how does $9.90 turn $367.38 I just received my credit card statement I had 5 charges on it from this company in one month. I wish I had seen these messages before I ordered It never would have I don’t even see that it works the company does not tell you their billing practices when you order not great business practices not great product not great customer service don’t do it not worth the trouble

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        • I wish I had researched this before buying into this company. I had to dispute these charges and cancel my card. I made comments on their site trying to warn others.

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      • I got online an filed a complaint with the Better Business Bureau. I was not seeking to get my money back but to try to help stop this company from continuing to defraud people. Got a call three days later from instantelixir saying they were “sorry for the misunderstanding” and would refund all charges as well as the original shipping for the FREE trial. I’m telling everyone to report this company to the BBB so they will be stopped or forced to make it
        clear what you are signing up for. It only took about 5 minutes to report them online to the BBB.

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        • DO NOT ORDER FROM THIS COMPANY. It is a scam. I ordered the trial samples and did not agree to any subscription. They have charged my bank account twice totaling close to $190. I’m thankful that I caught it early. I have reported them to the BBB and my bank will be filing fraudulent charges against this company if I am not given a refund. Again, DO NOT ORDER FROM THIS COMPANY.

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          • They claim that all of the information about the charges are in the disclosure. I guess I was stupid enough to think that they would clearly state on the page where you order exactly what you were agreeing to. They are scammers and thieves in my opinion. I did file a complaint with the BBB. Hopefully they will soon be out of busy. Spread the word!

        • Same thing with me. $375 within a month. Called the company she agreed to refund me 35% of original charge. Will also notify BBB.

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          • I too was scammed, and got them to give me credit on my last three charges of 89.99. I asked to speak to a supervisor after the associate threatened to disconnect my call. She finally put me through to a supposed supervisor who advised me to send an e-mail to them after having to put me on hold to get the email address for me. I hung up and sent the email right away. Several hours later, I received a notification in my email stating the email address had been closed. I guess I’ll also notify the BBB and call the credit card company also. I offered to return my unused product, and was told they didn’t want it and to give it away to family and friends! My husband is so mad at me for something I thought was a legal business. Guess we all learned a lesson,sadly.

        • Which Better Business Bureau did you file with Marla Routon? My credit card company is not going to reverse the 3 charges of $89.98 each for me, so I’m going to try the BBB. Please let me know. Thanks!

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      • If you need a refund, be nice about it and keep trying, ask to speak to a supervisor. I was charged 4 times and was able to get half back. It’s better than nothing. Its a very shady way to do business but be careful buying things online especially with a trial period.

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      • Ditto, I called them and emailed them to cancell with continued charges. It looks luge the Better Business needs to get involved.

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      • I too have been charged many times 1 week after receiving this product. Several 89.99 charges, a couple 4.90, 4.95, 2.95. I had to report to my bank they are fraud charges.

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      • This is a scam charge your accord $89 if you don’t cancel within 14 days! READ THE FINE PRINT. Would not return my money. Furious.

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      • Be VERY careful with these instant elixer people! They will scam you big time. The charge for this fake stuff is $89 a bottle. Read info carefully..my bank sent a dispute letter but to no avail. They lied and said they offered me a partial refund and I turned it down. Not so! I would have jumped on it#. Do not buy this stuff!

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      • Did not know you get charged for full price when it was advertised as $4.95!!! Got charged $89.98 for 2 bottles. BIG scam

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      • We got scammed also how can we fight the fraud changes of $89.00 I saw it once and canceled my card

        I called the company and they said there is nothing they can do I should have read the fine print I would never pay $89 for 1 oz of cream

        Tell me did anyone find a way to get the money back this company should be closed
        true fraud and scam

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      • Me too. I got the sample jars never knowing that I would be charged $89 twice within the month. I called my bank and since I used a debit card, I will have to be charged then go to my bank and put a stop payment on this business. I am very upset

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      • So glad to actually know a price. I figured since Lara was leaving GMA for this it would be ok. But $89 a jar is crazy. I’ll stick to my Rodan & Fields and Arbonne products

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        • I was influenced by the connection to Lara as well. Now I don’t know if that was even legitimate. You can probably purchase something at the drug store that would be better than this stuff and would cost no more than the $4.95 shipping charge.

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          • Does anyone know the address to mail this product back too please,my bank has asked me too send back the product,which I have never opened ,

      • It happened the same to me. I could not see the price of the product and suddenly two weeks later they charged me $89. I did not sign up for a continue shipment only for the trial.

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      • Beware of fine print. I fell for scam as well, then got charge in credit card. I called them and they offered a 35% refund for each product. So buyer beware.

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      • Same thing happened to me. I can’t believe how stupid I was.

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      • I would not do this I was charged $89 per jar never even knew it .. the 14 days they talk about make sure that you put in your calendar in a reminder because they hit my bank with these charges from when they sent it to me not from when I received it .. horrible customer service they just said Pointblank we cannot do anything for you . I told them they were a scam .. how you can rob people for their money they never mentioned how much it was gonna cost:( make sure you read the fine fine print that you need to get a magnifying glass to read it .. I called my bank they would not do anything because they said we get a lot of complaints but it’s at 14 day trial base they couldn’t fight it .. and the ingredients I have no idea what’s in here .. I asked to talk to a supervisor the supervisor was worse than the coworker .. be aware they should be in court with their fraudulent charges !!

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    • I fell for it too. Just received my 2nd shipment in small unmarked boxes. Used cust. Service # n said I didn’t want the 2nd shipment n would send it back at my cost but I wanted a refund n the whole thing cancelled to not receive anymore shipments. The girl first said she couldn’t help me and had I used the product correctly? I said of course I had n I was not impressed so I wanted a refund. She said she couldn’t do that. I told her I would put a stop payment in it through my bank n asked for a supervisor again. She repeated that she could help me and said she could give me 25% off and that would give me a chance to keep trying the product. I asked for a supervisor. She said she could help me. I said I wanted a refund n no more shipments n I would still go to my bank. She said she could give me 50% off, we had the same conversation n again I asked for her supervisor plus I told her I was reporting their co. to the BBB and notifying my local police station. She offered 75% off. I told her apparently they are a fraudulent co. and I wanted her supervisor and I was again going to my bank and the Police. At that point she offered me a full refund for this shipment and I agreed but still asked if she had a supervisor. She FINALLY admitted that she did but wasn’t allowed to tell me their name. I told her to pass along the message that they are a fraud and I would still be contacting everyone I’d already mentioned and posting about them on my FB Page. At least she was polite. But then again so was I. I never got rude or ugly!
      This kind of thing makes me so mad!!!!!

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    • This is the biggest scam ever. They just use the promise of a free sample to obtain your credit card number and then start charging you monthly for products that you never ordered. You can call them and they promise to cancel your “subscription” but they won’t refund any charges. The only way you can get out of this is to call your credit card company and file a dispute. Don’t be surprised if a month later you get charged again for a “Rewards Program” that they say you agreed to when you ordered the trial product! Again, I had to handle it through my credit card company as they refused to refund anything.

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      • ALWAYS READ THE TERMS AND CONDITIONS, I HAVE FOUND THAT IS WHERE IT WILL TELL YOU THE PRICE OF THE PRODUCT WILL BE AFTER THE THE TRIAL PERIOD.

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        • Problem is their TERMS AND CONDITIONS say they will refund items that are unopened and uncompromised for a $5.95 restocking fee, but the so called supervisor I talked added that it means for the trial bottle. That is not what it says or even implies. TERMS AND CONDITIONS are suppose to be straight forward, not something employees can add verbiage to on the fly. He also stated that the CANCELLATION POLICY at the bottom of the TERMS AND CONDITIONS state the opposite of the REFUND POLICY. This obviously was not put together by a legitimate attorney. They are just making money off scamming ppl, until they discover the multiple charges per month.

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        • Aftet ordering and going backto the Laura Soencer article and noticing that the product name had immediately changed frominstaelixir to Vivid, I searched for product legitimacy and found this site and info to call and cancel my order. I never saw terms and conditions, nor the No Thanks the cudtomer service girl said I should have used when I tried to cancel the order which included eye cream I did not wsnt. To cance a Free Trial that cost $12.34, I would be charged an Early Cancellation fee of $9-95 per product. Costing more to cancel than to keep. Could not cancel future shipments until 14 day trial period is up. I’m contacting my credit csrd company, ABC News, BBB and Consumer Affairs on this scam!

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    • BEWARE, this is nothing but deceptive marketing practices resulting in theft from your bank account. No legitimate company conducts business by mis-guiding customers and hiding the truth.
      I just realized i got scammed by this $4.95 trial offer too. I am a retired grandmother on a limited income raising my ten year old grandson by myself and this has made me ill. This is unconscionabe and i entent to make sure everyone i come in contact with knows about them

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    • I have only tried your product one week. Can not tell a difference that fast. I noticed you have already charged my account on April 12 the for $88.98 and on April 13th 89.98. I cannot afford that big price. I
      thought it my be 39.00 like most are. Please remove me and remove the charges. If not removed will call the bank. I am 83 years old. Thank you

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    • This is absolutley a scam. There is no “free trial” if you dont cancel in 2 weeks. Read the small print! What you get is 1 ounce of nothing in a 4 ounce jar. Do not order from them.
      They will continue to ship and charge even when your account is cancelled.

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    • I only wanted the free trial offer and my account has 2 charges on it now and I want those Refugees and no more charges are you to a ce in my account
      Trinell Barrum

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      • Trinell, this page is a review. We do not endorse trial offers. To cancel you must use the contact details provided in the above review, or failing that you should contact your bank.

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    • I thought I was getting a free trial offer. Before I even used the product, they charged my account for the full price. This caused me much inconvenience, as Iit interfered with a bill I needed to pay that day. I had to call my bank about the unauthorized charge and cancel my ATM card, then go to the bank and make another cash deposit to cover the bill I needed to pay. Will never order from this company again.

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    • Sent for free trial I paid for shipping only. Little did I know that they would be taking 89.00 plus change out of my account. I’m the working poor. I can’t afford this. They are scammers who just want to steal people’s money. Not only that but just as soon as I ordered the free trial my phone was hit with mega tons of porn. So beware!!!!!

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    • March 2018 I purchased two products of instant elixir for what I thought it was $4.95 I was charged $88 and $89 each in April 2018 I called them and asked them to remove the charges I did not realize this would be a reoccurring charge because I am on a limited income I received overdraft fees from my account over $600 I told them I had not opened any of the product and would pay the shipping back and they refused they never stated how much the product was and ever Denteley the tryout because I am on a limited income I received overdraft fees from my account over $600 I told them I had not opened any of the product and would pay the shipping back and they refused they never stated how much the product was and evidently The trail is for 15 days it took 11 days to receive that leaves four days. The plane box arrives with a packing slip that has no company name on it nor the cost of what they items actually cost it took me five times to get a hold of the customer service the Attorney General should look at this company and the advertisement because it is not clear and I believe the BBB should look into this as well

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    • Do not buy this product they do not honor their customers!! SCAM SCAM SCAM

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    • Beware of this company and this free offer. I called to cancel my order and was only informed then that the charges were for the “samples”. Fourteen day to cancel starts at order day. Not only are you scammed on this but the product is CRAP. I AM PISSED!! I did not read the comments before I ordered that I usually do. This is a HUGE SCAM and needs to be reported.

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      • I too fell for this…I didn’t read comments first also. I also think reading all the comments, this is a scam. I believe I saw the article about Kathy Lee , TV, who is endorsing this.
        Yes, and I fell for it hook, line and sinker. I don’t want the automatic delivery. I hope every one gets there money back.
        Good luck !!!!!

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    • I scanned to. PURCHASED the free trial offer. Money was taken from my account in the amount of $176.00. I was not aware did not see where the cost was $88.00 x 2. Was so pissed and disappointed. Also hurtful. I am going to report to BBB, my Attorney’s General Office and my attorney.

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    • TOTAL SCAM. !!!!!!!! Be careful — you think you are ordering a free trial (but paying for shipping.). Instead you get 2 crummy little bottles of Nothing, PLUS charges of almost $200 because you “signed up for” a 14 day trial!!!!

      Save yourself the grief and skip this worthless junk altogether.

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    • Just went through it. She was REALLY annoyed and got nasty and rude when her ploys to get me to extend didn’t work ! Thanks for advise ! Got my cancellation emails as well!! We were lucky!

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    • This is a complete scam. They do not disclose the information up front and they will not issue any refunds, unless you continue in the program and order more product. Kathie Lee should be ashamed to be associated with this fraudulent company!!!

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  2. After signing up for this free trial I had more charges taken from my credit card for over $178. I have contacted the company to get these charges refunded. No where did it state that I would be charged anything but the $4.95 shipping fees. Still waiting to hear from the company.

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    • The same thing happened to me. i called the credit card company to file a dispute and am cancelling my credit card. I also intend to file a complaint with the Attorney General of my state.
      I am also contacting Amazon who apparently sells this product.

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    • Doris, I learned the hard way that the details of their offer were in the fine print of the pages of their online order process. If you have any luck with their customer service, would love for you to update your post with what worked for you.

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    • They won’t refund anything. You have to file a dispute with your credit card company. This company is nothing but a scam. What they are doing should be illegal.

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  3. I clicked the trial button and gave my credit card info for the shipping costs which were more expensive than it costs to ship something as small as these packages were. I decided to go ahead with it since there was not a cost for the product. There were no terms and conditions from the free sample internet page. I used the product when it arrived and have used it for a month, I do not find it offers any better results than the normal products I have used.

    I began to think something was “off” when I received the second set of the product. The shipping boxes are not marked with a company name or pricing, nor are the invoices. I had to research the return address to find the company name and terms and conditions and the company phone number. I called to cancel, and was asked to continue using at 25% off. I repeated that I wanted to cancel and they said they would take 50% of the cost. I said I never knew what the cost was I just wanted to cancel. They sent me a cancellation email.

    Today I got my credit card statement. They billed me 89.98 and 89.99 within the first 14 days after I ordered the free trial. Then 2 weeks later they billed the same amounts again. When I called today to ask them about that and asked them to credit me for the second billing the customer service lady got very snarky saying I was being rude and it wasn’t her fault. I had an appointment and had to hang up. When I got back to my desk there was a message that we had been disconnected and if I would call back they would credit my account. I have not done that yet. I am very dissatisfied

    I would say yes, it is a scam, if not a scam it is a company with dishonest and unethical business practices. I would not recommend them to anyone.

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  4. Yes this is definitely a scam. I can’t believe I fell for it. I never saw anything when I signed up about this subscription or being charged the full amount after 14 days. I contacted my credit card company and a consumer advocacy group.

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    • This is the most dishonest scam I have ever seen. I too paid the “postage” for a free trial. Was instantly billed $89.98. Using the card number I gave for postage charges. My credit card has an alert that notified me of the charge immediately. I had to get their phone number to call from my credit card company as it was not on the email notices I had been sent. I called and was told I had not cancelled so I was on the hook for one month. I advised them I would report them for fraud, which I will do. I did not use the sample products, I had not received, and would not accept any other product from them ever and that I would cancel my card so that they could not put any other unauthorized charges on my account. I immediately reported the use of the card as fraud and closed the account. I reported the billed charge as unauthorized to my credit card company. I called Instant Elixir and told them that their practices were fraudulent and I would never pay themfor something I had not ordered, nor received. They said the trial product was $89.98. I said no, it was free, postage only. They then offered a 35% deduction. I told them I would accept 100% only and that the company was dishonest. I have never had a worse experience!

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      • OMG I hope I haven’t got myself into anything because I just received the product I’m scared I do not want them to take money out of my account I will send this back

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        • I too fell for this scam, only after $366 was charged to my credit card within 20 days did I realize it. I wrote a review on BBB website and a “supervisor” called me the same day. She agreed to credit my account for the second shipment of eye rejuvenator and the skin cream, but not the total amount. She did ask that I remove or change my BBB comment. A later email from BBB stated that Instand Elixir notified them that they were giving me a total refund. Not True!

          By the way, I saw no changes in my skin even after 2 weeks of day and night applications. The product that I had been using was much better.

          Their marketing technique may not be illegal, but it surely is unethical!

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      • they got me to and there is not a lot i can do about it bank says i am stuck it is a fraud they get rich off of people who take them for their word ar a free trial $89.+ is not a free trial and then they hook you for the expedited shipping that you have no choice in and no way to contact them the bank had to give me their contact number i am beyond pissed off

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      • Total scam. Fell for it by getting the trial offer then today saw a 89.00 pending charge on my debit card. Called my bank, cancelled my card and disputed charge with my bank. At least at this point if Elixir tries to place another charge, they are out of luck. Hopefully the bank will charge back the 89.00 once they go through their dispute. Used to love Good Morning America, but now that I see Laura Spencer is involved in this scam, the alphabet channel won’t be on my list of channels to watch. They need to clean up their act, too

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    • Where did you find a consumer advocacy group? Want to join

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  5. I too fell for the scam. When I noticed a pending charge with my bank of $89.99 14 days after clicking for the trial offer.I called the number on the trial bottle I received. I thought it was weird there was no invoice included in the packaging. The customer service people will try to keep you on auto ship by offering several discounts however I just stated I could not afford it. In my experience the customer service people were polite. I was told it said somewhere in their advertisement that you could only cancel by phone and before the 14 day trial period was up. First CS said I had to pay the $89.98 for the trial bottle however she would now cancel me for further hits on my account. I requested her name and employee I’d #. She gave me a cancelation number over the phone and told me I would receive a copy by email for proof. I called my bank and told them about their scam. I was told I can file a fraud claim if they hit my account again. I recalled the number on the bottle and made sure they understand I do not want them to hit my account again. Second CS was polite also. He tried the discount ploy again and I said no. I told him I might report them to the BBB. About 5 minutes after hanging up the same CS person called me back and offered to credit my account 1/2 back. I personally felt that was fair because I let myself get scammed. Who knows if I had time to use their product I might have liked it and been a customer but now no way. I will spend my dollars elsewhere. The number to call on the trial bottle is 1-888-409-4430. I looked up a site online that tells you what to do and say before I called. IF they hit my account again I will re-post and file the fraudulent charge paperwork and report them to the BBB. Hoping they will stand by their word. If so, I am fine with paying 1/2 the price for their product for my part in being duped.

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    • I had the same experience. Yesterday I got a chage on my credit card for $4.99 and called this morning to have them take the charge off and they said they couldn’t. BS. They told me I had signed up for Lotus Leggings when I signed up for the face creams and I should have read the email they sent me regarding it. The customer service gal is always polite. BUT I told her the company she works for isn’t ethical in their business practices. I don’t read all my emails, especially if they show up in my Junk folder. Imagine how much money they make on doing this to people? When I cancelled the Elixir products, she should have told me I was still signed up for something else. This company needs to be reported to the Better Business Bureau.

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      • I read the email for the Lotus Leggings. It says nothing of fees or membership. It only says that we are VIP for purchasing Instant Elixir then gave us a VIP 50% off code to use whenever we order. Thats it! I was going to ignore because the leggings are not my style and not made for working out. That in itself is another scam if you were charged for it. When I emailed my cancellation I included a screenshot of their terms that stated how to cancel by email. Still waiting for response

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    • Yes total scam! I got the “Free” trial for my wife for the $4.95 only to get hit with the $88 and $89 charges twice before I realized what was going on. I called the number on the bottle as well. Thanks to the previous post for that tip! The refunded 1/2 of my money as well. Can’t believe I fell for the scam, they “claim” all the info is on their websight about the “trial” offer… If it sounds too good to be true it usually is!

      Reply
  6. This is a complete scam. Lesson learned: If it seems too good to be true, it usually is.
    I went to order the facial cream SAMPLE, hesitantly paying the $6 for shipping, and was automatically charged for the eye serum as well (another $6 even though they arrived in the same box). I let this slide, since it was supposed to be the new “miracle skin product picked up by Shark Tank”. Like other customers, I was rushed through the check out process by a timer showing limited supplies left, with no time to click on the “terms and conditions” link. I was never informed that ordering a sample automatically enrolled me in their 14-day trial. This morning I checked my bank account and saw that I was charged $89.98 by them yesterday! Note that I’ve been using their products for just over a week, with no visible results. I thought about calling them directly, but know how hard it typically is to work directly with these types of companies, so called my bank. We called them on a third line, and I listened while the “supervisor” went on a senseless rant to the Wells Fargo fraud specialist about how I agreed to the terms and conditions of paying this amount (per product!) in the 14-day trial. She refused to refund me, so Wells Fargo/Visa is refunding me and dealing with them directly. This took nearly an hour on the phone. Save your money. Save your time. And don’t support this scam of a company. (HUGE props for VISA and Wells Fargo).

    Reply
  7. I ordered the TRIAL offer and was charged shipping plus DOUBLE what the trial said. Then they charged my account almost $179 but all I received was the trial offer. THEY DO NOT REFUND! Read the fine print!!!! It’s definitely a scam!!!! DO NOT ORDER!!!!!!!

    Reply
  8. Total Scam. I only signed up for the cream not the eye cream. They both arrived in a box with no return address. I had two charges on my card for $89.00. I called and was able to cancel. I thought they would credit my account. I called them back and they said Future products are canceled. I then asked why they were charging my acct? The reply was that was payment for the samples. I feel like a complete fool. I asked the girl how she can sleep at night. I learned a lesson for sure but the company clearly is a Scam.

    Reply
  9. at got me was the fact that this was a hit on Shark Tank. I only ordered the repair cream, carefully read the screens for additional ‘add ons’ and unchecked the boxes. The only item left on my screen was the repair cream. When I placed the order, Agless Eye cream was added for an additional $4.90. This is when I knew this was a scam. I was aware that buying would put me on a subscription list. I called as soon as I got the 2 products…in the same box…so why pay for additional shipping? Scam alert! Called the company immediately to cancel and was told that I had to send back both items at my cost! Scam alert. I pushed back to say that there was nothing on the website about this, only that I would be charged $89.95 if I did not cancel and wanted to cancel. Was told I had to wait until the end of the 14 day trial, being March 17 and then she started the hard sell. Told her I could not afford the 89.95 and I would be calling back. She said she would work with me on the price. Went on about the product. I told her I was no longer interested, told her to have a nice day and hung up. Was called back immediately from 855.819.3213. Not recognizing this # I did not answer. Called again and left a message saying that my account was cancelled and gave me a cancellation#.
    Checked my cc…so far no additional charges. Calling my cc to protect myself. I do not trust these scammers.

    Reply
  10. Total scam on the eye care pump product: NOTHING is pumped out. I am returning for credit, despite all this BS. Shark Tank team members should be wary of total bilkers and scammers! I want nothing more from these duplicitous marketers. FaceBook and Better Business Bureau here I come! Cancel my account ASAP!

    Reply
  11. Much to my disappointment I ordered the free trial. I had no idea they were sending me more.I got 2 more orders before I got my credit card statement which I didn’t even open the boxes because the stuff broke me out and caused severe itching. I had to go to the Doctor to get a prescription to get it cleared up. When I got the other boxes, I tried to find a number to call,but it wasn’t on the site that I had gotten the free trial. When I got my statement, there was a number on it along with a charge of $357.90. When I finally got to speak to someone, she told me that she could offer me a 35% discount. Duh!!!! What did she not understand?????? She went on to offer me a 50% discount. I AM FURIOUS!!!!!!! My Doctor told me that I may have a legitimate lawsuit against them. We do have pictures. I really hate to complain, but they have ripped me off and it will catch up with them one way or another. By the way I asked her to just refund me the discount that she offered and she said that the discount would only apply to additional orders.Lol!!!!!!!!!!!

    Reply
    • Unfortunately, I did not read the “small print” – that was my first mistake. After I received “both” items I was not feeling too well, so I just put them aside. Then I saw a charge on my account and called up, only to get this runaround, rude young woman on the phone who pointed out over and over again what I had signed up for!! Kept telling me it was legal and binding. This type of customer service definitely points to “scam” and I can tell you it certainly taught me a lesson….when I see this type of advertising again, I will always put BUYER BEWARE in front of it then delete!!

      Reply
    • My bank put a hold on my account because “fraudulent charges”. So, after “investigating”, my bank cancelled my card instantly and was issuing another card. I saw it was this company. Same exact thing except for the the charge to me was $89 and $4.90. They offered me the 35% and then 50% as they did you. I refused both and stood my ground and told them I never agreed to a contract. I ask them why I was charged when I never received another order. She said that they did not send it out yet. Within 5 minutes, she called me back and said they were going to credit my account for both charges. I told them to cancel my account with them. THE NEXT day, I received an order. I waited until they refunded my account and the $ was back in my account. I called them today to tell them if they wanted to send out a prepaid envelope, I would send it back to them. She told me that they could not receive any of it back even though it was unopened and for me to keep it. Learned my lesson. It was a pain to cancel my card and wait for another, but it was worth it in the end.

      Reply
  12. I guess I just joined the club. I saw the website with the offer of a SAMPLE for a jar of instant elixir and thought I would try it for $4.99. Before I checked out they “offered” a sample of the eye cream and there was no way to refuse, so I ordered that as well. I read the entire page VERY carefully and NOWHERE did it say that I would be paying full price for the “samples” and NOWHERE did it state that I was signing up for automatic monthly delivery. I was so shocked when I opened my charge statement and found charges for over $360!!! I called my credit card company & they changed my account # and sent it to the fraud department. A few days later, I called the elixir company and after an argument they cancelled my account. But they did not cancel the current charges!! I am sending the shipment that I received in the mail back to them and getting a receipt to prove I did it. My credit card company now says that if the elixir co. doesn’t agree to remove these charges (and why would they?) that I will have to pay them.
    But I’m not going down without a fight. I remember when if you received something in the mail that you didn’t order, you did not have to return it & did not have to pay for it. Where have those days gone? I will not pay for something I did not order & is outrageously priced.
    This situation is similar to going to the store and buying milk and eggs and the store then sends them every 2 weeks–even tho you didn’t ask for them–and expects you to pay for them.
    Just think how much money this company is collecting from women like us if everyone has to kick in approx $360 to get rid of them. Clearly quite a SCAM.

    Reply
    • You should notify your credit card company. Do not pay them for their deception. I will take them to court before I pay them anything more than the shipping cost for the sample products. Anyone that wants to join a class action suit, let me know. These people must be stopped!

      Reply
    • YES, I absolutely believe this is a SCAM!! I cannot believe I fell for it!! I found this offer on pintrest. When I first got the charge I tried disputing it to no acceptable solution. The cost is outrageous!!

      Reply
  13. Total scam. If you call this number 1(888) 409 4430 you can cancel your future orders from coming. I could not get a refund for my prior order but at least they cancelled my order and provided me with 2 cancellation confirmation numbers. As I spoke to the rep, she offered me 5 different options or deals to remain a customer. I kept repeating…I do not want this product. Do not send me any more product and do not charge me for any more product. I repeated that over and over until finally she cancelled it.
    I will NEVER order anything online as a trial.

    Reply
  14. Re Instant Elixir.: Same story. Given that the samples are so minuscule I thought the second order was just a duplication error, as they are extremely small “sample” sizes. But when I saw my next credit card bill and with four additional orders at $89.98 listed, it was obvious that customers were being had. They were being send every two weeks, likely to get multiples sent before the consumer saw the volume of them and could cancel. Their claim that they cannot accept returns because of Health Department rules absurd given that the jars are wrapped in stiff plastic which must be entirely removed in order to open them. They cannot be tampered with.

    My call to request a refund sending unopened boxes they came in was rejected out of hand, so contamination is just something they tell their staff to put forward. This is a beastly ruse.

    Reply
  15. I learned my lesson too. I ordered because of the Shark Tank connection. What a rip off.
    I called to cancel yesterday and she told me my confirmation would be in an email. Still haven’t received it. Don’t know if the numbers she gave me over the phone are legit.
    Do not fall for this SCAM.

    Reply
  16. *********ALERT******** DO NOT ORDER THIS PRODUCT TOTAL SCAM!!!!!!!!

    You can call the 1(888) 409-4430 or call your credit card customer service and they are happy to help you with this fraud as they have to deal with this daily.

    They were not able to get a total refund as I was not aware that I needed to cancel within 14 days so I was charged the full amount of $89 for one of the products and $85 for another that they lead you to believe you will only be paying for the shipping and handling FOR A TRIAL sample.

    Customer Service from my credit card did get them to offer to refund me 75% for the second shipment that arrived that I had no idea was coming and had no intention of ordering more as I saw no difference in the appearance of my skin. That’s when I realized this was a SCAM.

    I will NEVER order anything like this again online. It’s a shame a company has to deceive people to stay in business. I wonder if Shark Tank is aware they are using their name to SCAM people.

    Reply
  17. I ordered the trial and next I have a charge of 89.98 on my credit card. Apparently this is the full price of those trials, which I didn’t cancel in time. And had I not called and cancelled then, I would have been on the automatic program. It is hard sell though. Before the rep would cancel, she offered me numerous discounts. No matter the price, I can’t do business with a company that operates this way.
    BTW, the ingredients link can be found at the bottom of the web page, and there’s nothing special in it. I should have done more research prior to ordering, but Oprah!

    Reply
  18. scam was not pleased with the oroduct and do not recall any information re an ongoing charge. I was billed 89$ for another jar of the cream which I did not receive and did not want as I didn’t notice any improvement in my skin, I was deceived and scammed. wll report them to our states attny general. Too bad companies like this are allowed to continue to bilk us of our hard earned money

    Reply
  19. This is a scam and the people on the phone lie to you. If you ask for a refund they start at 25%, then 50%, then 75%. Tell you to keep the product. Once you tell them you are charging back, the give a full refund. There is no phone number on the packing slip, no website. It’s an absolute scam and I hope they do not stay in business for much longer because too many people are being hurt by this unfortunate company that claims to be the product to use. Do not trust them for one minute.

    Reply
  20. Instant elixir is a scam outfit. I have been traveling for several weeks and have my mail forwarded to me. I just received my credit card statement today with a charge for $89.98 on February 26. While traveling, I have only a small iPhone 5 with which to do business on the net. I saw an ad while looking for information on something else offering a free sample of instant elixir for the shipping and handling price of 498. I did not notice that I was being signed up for monthly products for $89.98. When my credit card statement reached me today, I noticed the charge and called the telephone number listed next to the charge on my statement. I was told they would take 30% off that charge. When I said that I would not except that, that I wanted the full amount refunded. Then I was offered 50% off the original price. I asked for a supervisor. After a long wait the polite young customer service woman said they would give me 75% off. I decided it was not worth going through a dispute with my credit card company and fighting with whomever was in charge of instant elixir. I accepted and asked for an email stating they were crediting my account for 75% off the original charge. I checked for the email 10 minutes later, and found a second email stating they would take 75% off the charge for the March 15 shipment that was mailed out two weeks and three days after the original February 26 shipment I had not purposely ordered. During the conversation regarding all this, I was not informed of the March 15 charge and had no idea that it had been made to my card. I called back to dispute this and was informed by an impatient man that I had already accepted the 75% off, and there was nothing that could be done about that second charge. So now I am being charged $45 for two shipments as my 25% of the original charges. As was stated by one of The other women responding to this site, I cannot find the name of the company that makes instant elixir, and it is impossible to get an address. I have only an email address which I I am not bothering with, as there is no doubt that this is a scam company. I agreed to assume the $22.50 charge from the February 26 order I did not want, but since I was not told about the second shipment they sent two weeks and two days after the first shipment, I will dispute the entire charge with my credit card company. It is the principle. These people are making $25-$50 off people every time someone calls and complains.This probably adds up to hundreds if not thousands of dollars they are scamming from unsuspecting people. I, too, intend to report them to the BBB and a consumer advocate group.

    Reply
  21. This outfit is a fraudulent scam. I ordered the initial offer of a face cream & eye cream for a total of $10.34. There was no mention of joining anything and getting anything additional.
    In 2 weeks there were charges of $89.98 and $88.99. 2 weeks later additional charges of $89.98, $88.99 and $4.95. I called Visa to dispute the charges and a Rep. from Visa got Instant Elixer on the line and we got cancellation numbers. I have given the company until April 15th to credit all the charges, or I will write the Attorney General and Better Business Bureau in No. Carolina, and anyone else I can think of. This company must be stopped.

    Reply
  22. My name is Jack i work for instant elixir customer service. If you ordered our product from anywhere besides the official site….. and have the URL of the website where you ordered the product and the terms and conditions are NOT provided feel free to contact me my extension is 0775 and I will do everything in my power to see that is corrected. We are told in training that the terms and conditions are provided on every website that the product is available from but if that is not the case then please contact me so I can take appropriate action thank you

    Reply
    • Do not recommend. I agree with everyone above- did not see anywhere full price of product, thought i was ordering a sample and whammo- now cant pay rent due to their lovely 89$x2 charge?!?! Their customer service is useless, unless you want give them more $ They dont pay attention to your request. Yes a scam 100%

      Reply
    • Jack- pls contact me- i have not had good service calling the number- you can reach me by email…

      Reply
  23. Yes, Instantelixir is a scam, most important do not use the product on you skin, some of the

    chemicals used in processing may cause skin CA. Cream has not been approved by the FDA..

    Reply
  24. Instantelixir may cause skin problems. Made by a small co. in the UK and distributed out of High point NC. Not approved by the FDA. A BIG SCAM..

    Reply
  25. SCAM !!! SCAM !!! I am on hold for a Superivor right now for 2-HOURS.

    I will blow them up on Social Media every day from Now until I get my money back

    So very sorry I did not look at this site before ordering.. Horrible Company and product !!!!!

    Reply
    • If they would like to call me the number is 440-552-0115 I have been on hold for 2- hours waiting for a Superivor . This is NO Joke to me. I will be blowing up all social media on this. You STOLE my money. You lied and your product is horrible. Just like your Customer Service.

      Reply
  26. Scam, Scam Scam !!!! How horrible this is that companys can do this. !!!!!!!!
    They will wish I never ordered. Telling every person I can reach on Social Media. It will slow their sales at the very least.

    Reply
    • Apparently when you sign up for the $4.95 trial you are obligating yourself to subsequent shipments at $87.50 per jar…of junk. This has the consistency of cream without any beneficial properties, such as moisturizing. I do not believe this is endorsed by the Shark Tank folks even though that is what they advertise. You would be better off taking your money and wiping the dollar bills on your face for all the good it does. COMPLETE rip-off!!!! Shameful and dishonest.

      Reply
  27. Add me to the growing list of customers who have been fraudulently charged for something they did not agree to. A customer service representative immediately agreed to cancel any further shipping but said I ‘agreed’ (in small print apparently) to pay for the order after the 14 day trial was over. It was a shock to see an $89 dollar charge on my debit card that I wasn’t expecting.
    Tough lessons learned such as this are hard to swallow…. how sad that every little decision we make in our day to day lives has to be evaluated for the possibility of shady and deceitful outcomes.

    Reply
  28. I had the same experience as all of the above. They gave me cancellation #’s . Reported to my CC co. I hope they can fix this $363.00. I will never order anything on line again.

    How can we stop this from happening to more people? I am on a small fixed income. CC Co. says I still need to pay this CC bill but will credit it next month.
    I FEEL SOOOO DUMB.

    SCAM SCAM SCAM !!

    Reply
  29. When I first ordered the sample, I felt like kind of silly. But now I must say that I did everything it said. True the
    genetics has been very generous with my aging. My skin was very pale and beginning to loose it’s elasticity.
    I am 75. years old and people think I’m in my sixties. I already feel lucky to not have to wear makeup, just a
    little blush. However it doesn’t last and once again I look so pale. In two days of using this product my skin
    has plumped and I have finally have color in my skin. I apply it right after my morning shower. I had no idea
    of what the price would be when I reordered. I will not spend $89 dollars on a skin cream, no matter what it
    does.I will go back to the tinted moisturizer that I was using. It also works quite well and I am content with
    using that until another “Miracle” face cream comes on the market. I try to remember that beauty is only
    skin deep.

    Reply
    • I thought I was getting a trial offer and I didn’t realize after 14 days it automatically charged my account 106.00 monthly and the phone number was not easily found because there are several web sites for their product .one I realized I had been charge again I was told that once it ships it can’t be returned so be careful about late night products that sound great, I only wanted to try it out it’s not a bad product but it doesn’t really last I guess non of them do..

      Reply
  30. Just got off the phone with Instant Elixir and received a cancellation but only after yelling over the customer service reps persistent back talk. The supervisor would not refund my 2 charges a day apart on 3/27/18 & 3/28/18 for $89.98 and $88.99. I am also going to report this scam since the 14 day trial period is not clear and no subscription amounts were detailed. Have cancelled my credit card as well and will be disputing these charges.

    Reply
  31. I also sent away for this free trial for $4.95 because I thought this was the product I saw on Shark Tank. I put in a note to cancel and was one day late and they charged me $89 for both of the products that I had free trials for, the eye serum and the moisturizer. The eye serum is horrible. It drys and feels chalky and tight and there is no way you could possibly use this for day use. The other doesn’t do a thing. I’ve seen nothing change at all on my face and I’m guessing it’s Luberderm in this container.

    I paid $90 dollars PLUS the initial $4.95 for this fake product. I am so angry with myself for even clicking the button for the free trial. I should have known but I was scammed. And then for me to call one day late and they didn’t care, they were so rude and horrible to me. I learned a hard lesson once again. Save yourself the money and don’t get scammed like I did.

    Reply
  32. I GOT A FULL REFUND OF 89.98

    I had the same experienced listed above with the frustrated conversation and the offer of 25%, then 50% and finally 75% off. I was willing to accept the 75% off which meant I’d only pay 22.50 but then she said that I had 30 days to try the second shipment for and additional 22.50. I then clarified to her that I did not want the second shipment and would only pay 22.50 for the first order. I wanted to cancel any subscriptions that I had with them and did not want to receive any more product. To my surprise she said that was no problem and she could refund the full amount of 89.98. She sent me an email confirming the cancellation and full refund.

    I asked her why didn’t she cancel and refund me in the beginning of our conversation instead of arguing legalities. Her reply was, “She had to get special permission”. My theory is that she ran through the offers that are required for her to do and this was the last thing. It also may have helped that I read some of these reviews to her saying that this is a scam.

    Reply
  33. I will be contacting the better business bureau and I have every intentions of exposing this company’s fraudulent business by engaging the media. The public needs to be made aware of how this company’s uses social media to rob people of their money while providing a lower than mediocre product. New York will not tolerate social media thievery.

    Reply
  34. I AM ONE MORE IN A LONG LIST OF DECEIVED CUSTOMERS.
    I FOOLISHLY TRIED THIS BECAUSE OF THE SHARK TANK HYPE
    AND STUPIDLY THOUGHT THAT MEANT IT WAS AN ABOVE BOARD COMPANY.
    HOW WRONG COULD I HAVE BEEN ?—EXPENSIVELY WRONG$$$
    IT WOULD BE GREAT IF THEY GET CAUGHT AND HAVE TO REFUND EVERYONE MONEY BACK…
    DO NOT PARTICIPATE IN THIS MONEY MAKING SCAM!

    Reply
  35. I thought I was signing up for a trial sample for $4.95 and 2 days later was charged 89.95 and then another 89.95. I am trying to cancel but did not have anything with their contact information. I was just charged another 89.95. This is total scam. I have all their products still i the original boxes. this is very frustrating. I am going to contact the BBB and The State’s Attorney for my state to complain. I will not be buying anything like this again.

    This is a total scam and ripoff

    Reply
  36. You should be ashamed of yourself but like all greedy scammer I’m sure your NOT!! I pray that your company goes bankrupt and your employees suffer great loss. You take advantage of people who trust you and for that no good will come. Carma is you know what and I hope you get it 10 times fold.

    Reply
  37. Dang social media messaging! I saw it from a Facebook ad and my experience is the same as all these other customers. Was set up on 2 monthly subscriptions for $89.99 each and some one tell me how a FREE trial is even a free trial if you cant send back product for a refund if it’s been used? They told me if product was unopened I could return it but how am I supposed to know I want to return it if I can’t use it??

    Like other customers stated you only have 14 days from the day you place the order, not get product. I called to cancel within 14 days of getting product but was one day out of the trial period because they start when you submit your order. How can companies like this not be embarrassed and ashamed of how they treat customers??

    Reply
  38. same experience as everyone here, this needs to be a class action suit!

    Reply
  39. Total SCAM!! Went to pay charge card and reviewed transactions and couldn’t believe it. I called and demanded a refund. Told CS there is no statement on the original order form saying you agree to a membership. Believe me, they have trained these people well as she argued with me from the start repeating the terms that I supposedly agreed to over and over. As previously stated in some reviews here, she offered a 25% refund and I refused. I told her again and again there was no agreement to their terms and told her it simply said pay $4.90 and $4.95 for S&H and you were sent a sample. I thought that price was fair for a sample. I never opened them and offered to send them back but she never would answer me. I asked for a supervisor and she said she already talked with one (when?) and then offered 50% refund. I refused, calling this a fraud and that they were basically stealing from me by taking my money that I never agreed to. I said I was reporting them to BBB (which I have) and she just said BBB will just call them and that there will never be an investigation because they know how to handle BBB disputes!! Really! I was so upset and continued to ask for a full refund and then she offered 75% back. Well after 15 minutes of arguing with her, I agreed figuring I got most back. So my word is keep insisting on a full refund and telling them what we already know. Thieves!! Scam!! Fraud!! Class Action Suit!!

    Reply
    • Sue,
      They aren’t giving you a refund, they are offering you a discount on your next subscription mailing. Call them back and insist on a cancellation of your subscription! They did that to me, too! Grrrrrrrrr!!!!!
      Time for a class action law suit. Is anyone here an attorney?
      Lisa

      Reply
  40. I fell for this scam myself. I immediately knew it when I began using the trial offer. I am one day after the trial expired and immediately saw the charge posted on my account. I am thankful for this website because I wasn’t able to find an address or phone number in any of the shipping packinhg slips. I ordered the eye cream and moisturizer trial offer. When I did call the 888 number to cancel, to my surprise I was able to cancel it immediately and also immediately received an email confirming the cancellation. I did go through several offers for discounts including offering me her employee discount before agreeing to cancell. The refund is yet to bee seen but will definitely call back if not honored. You just have to be firm with them and say “no-thank you”. Avoid getting angry – save your aggravation. – they are robots and are reading off a script – just keep saying “NO – THANK YOU” and they will get to the end of their script.

    Reply
  41. Highly do not recommend signing up for this product. They charged my credit card even though I read the documentation carefully. Then when I called to cancel, they left a “VIP” account open which charged my 4.95/month. When you call to cancel, make sure you also cancel the VIP part of the account.

    Reply
  42. I am another scammed consumer and I want my money back. I thought I was paying a trial price for a trial product and would be able to then order more product if I was satisfied. I am NOT satisfied and did NOT agree to have my bank account leeched of more money. They took money out of my account without my permission. That is against the law. I am calling my state Attorney General’s office.

    Reply
  43. SCAM SCAM SCAM….. THEY STOLE 2 PAYMENTS OF $89.99 AND $88.99 FROM MY CREDIT CARD. DOES ANYBODY HAVE A PHONE NUMBER FOR THEM? iM SO PISSED!

    Reply
  44. Absolute scam! Product does nothing and they are super quick to withdraw money from your account. Also note the sneaky recurring charge of $4.95 for some bogus VIP rewards that they don’t cancel when you cancel the product. Please join in reporting their fraudulent and unethical business practices.

    Reply
    • Being ripped off monthly. I’ve attempted to cancel this even prior to receiving first shipment and have had no success. I have never received the product and don’t want it!!!! However I continue to be billed monthly. This is ridiculous and against the law.

      Reply
  45. Please do not send me any more product . I thought I only singed up for one time purchase .
    Appreciate your diligence in taking care of this. Thanks.

    Reply
  46. Had this happen once before and I cancelled it again. Long long speil on phone giving unbelievable discounts, no no no no finally took NO for an answer!

    Reply
  47. Compete scam. One year from now they will be out of business. Tried the product for one month with zero results. Class action lawsuit would be appropriate. Called twice to cancel shipments to no avail. Had to cancel and have credit card reissued putting a block on this sham company.

    Reply
  48. This company is a total scam, operating a fraudulent operation. I believed I was getting a trial for $4.99, saw nothing about auto ship @$89.95 per month. Customer service will cancel future
    orders (I hope). But at this price, I want to return the two shipments I received. Customer rep said he had no address for them and there were no refunds. Used the email address he gave me and it was returned,no such server. What kind of business has no name, no address, no email? Certainly not a reputable one. I am disputing this with my credit card company and will notify the proper consumer advocates. Lesson learned, don’t trust the Internet offers.

    Reply
  49. These commments/complaints echo my experience. I had no intention of signing up for a regular shipment! That was not indicated in any reasonable way. I am dealing with my credit card co. But will continue to report this scam to any agency who will listen.

    Reply
  50. I too fell for this scam. This kind of marketing should be illegal. I didn’t know I was signing up for a subscription and that they were charging me the full price of the product after 14 days of your order! I called their customer service and told them I wanted to return the products in their unopened boxes I received today and wanted a refund. Of course, I also asked her to make sure my “subscription” was cancelled. She told me I could not receive a refund and if I sent the products back it would probably be sent back to me (because of security reasons). I repeatedly asked for a refund and where and how do I return the products. She kept coming back at me with the car salesman tactic of “let me ask my manager if there is anything more I can do”. She came back at me with a discount of 35%, then a 55%, and finally a 75% discount. I told her I didn’t want a discount, I want a full refund. I finally got frustrated and told her I was going to dispute it with my credit card company, which I did, so we’ll see how that goes???

    Reply
  51. I agree with all of the above!!! SCAM. SCAM. SCAM

    Reply
  52. This is very interesting. I also purchased the product, but having been ‘had’ before, explained on the phone, that I would like to try their product but have been scammed before by other companies. I asked if they could just send me one jar and if I liked it, I would reorder. They said OK. Today, after using it for a few months and seeing a definite difference in my skin, I decided I would reorder. I never expect to read all the comments above. I now have a dilemma.

    Reply
  53. Yep – they got me too!! False Advertising and deceptive marketing and deceptive terms & conditions, then sending copies of the online forms I filled out to my CC company to dispute reimbursing me. I’m filing a complaint with the BBB. Unbelievable!! This should be illegal!

    Reply
  54. I purchased discounted trial samples of Instant Elixir Proactive Anti-Aging Creams for face and eyes. The advertisement read, “FREE TRIAL OFFER at $4.95”. 3 separate transactions were debited from my checking account on April 23rd: $4.90, $4.95, and $2.49. On May 7, I received 2 additional deductions from my checking account IN THE AMOUNTS OF $89.98 and $88.99!!!!

    I called the number to the company, and the man who answered (after being on hold for at least 20 minutes) told me I had to call within 14 days of receiving the products and give it a review and/or cancellation. If not, I’d be charged the retail prices. I told him it was DECEPTIVE ADVERTISING and that I WANTED MY MONEY BACK. He said that it couldn’t be done, so I asked to speak to his manager. He REPEATED himself and said the supervisor would inform me of the same details. I INSISTED I be connected to his supervisor, and he then put me on hold.

    This time, I was on hold for AT LEAST 30 MINUTES! (The company either had a high volume of complaining calls, were hoping I’d hang up, or somehow maneuvered to get another voice for the supposed supervisor to handle my call). A lady finally answered and told me that online it said I’d be paying these amounts. I advised her it was deceptive, false advertising and that a company shouldn’t PUNISH their customers for not calling within a time frame when this action WAS NOT clear-cut nor was it confirmed any email notification or papers inside the delivered box. The packaging only contained the products! It should include a warning form of the future pricing! I requested my money back numerous times, but she said it couldn’t be done but repeated my cancellation codes already given to me by the man from earlier.

    I then did a Google Search of Instant Elixer. The FIRST WEBSITE that came up read “Instant Elixir Proactive Repair Trial Offer Review – Is it a scam?” followed by negative BBB reviews.

    These two products were EXTREMELY SMALL SAMPLES—not worth $178.98 in full! There is even more fraud in the fact that the company charges you these high rates a half a month after the 1st transaction, which was described as “shipping only” by the man on the phone. FREE samples should be free. VERY UNETHICAL.

    When you have an advertisement that reads $4.95 FREE TRIAL” and are charged huge amounts later, this is obviously a scam!

    I am a 34-year-old teacher with English and journalism degrees. If I was duped by this company with my background in marketing, advertising, and journalism, I am FOR CERTAIN they are tricking other customers. I get a very small salary working in WV, and I can’t afford my rent to my apartment this month due to this company’s crooked service. SHAME ON THIS COMPANY! I am definitely going to warn those on my Facebook and Instagram accounts and file a complaint with the BBB.

    Reply
  55. Rachel on May 7th told the story and described my experience. The only difference is, I am a nurse. Needs to be shut down. Thank you all

    Reply
  56. I order the $4.95 trial product. Whatever is in it, is working for me. No reaction to product. Results were very diminished lines. However, in less than 14 days, they charged my credit card $89.95. Didn’t realize that with the trial I was signing up for automatic purchase of this product. Spoke with my credit card company to let them know was unauthorized charge. Got email from instant elixir that account was cancelled, etc. Amazon is selling product for $40. Sister tried to get trial offer, but they kept changing the product.

    Reply
  57. I too was scammed. I had been calling because I didn’t receive the eye revitalizer, for a week. I got a recording which asked if I wanted a callback because they had high call volume. I did ask for callback once, they do call but only let it ring once. I finally had the time to wait on hold, it took them 52 minutes to answer. After calling for over a week with no success, I was more than a little upset. Also by now my card had been charged $89, twice. Representative answers I immediately tell her I want a refund, I’m sending unopened product back, I only received the cream, and take me off your customer list. She insists eye cream was sent and delivered, they don’t give refunds, and I can’t send product back. We went back and forth repeating the same thing. I asked for supervisor, no supervisor. I demanded a refund, all I got was 35% refund. (Still not refunded) I asked to cancel subscription, she kept trying to offer vip rewards and discounts. I finally got cancellation confirmation. I insist there was no notice of full price or monthly subscription. I will definitely report to BBB.

    Reply
  58. Clearly this outfit is a scam! Unethical, outrageous, and more words I can’t say. I was clipped for $375.23 for a trial sample that was supposed to cost me nothing but the $4.95 postage. I was charged alternately 88.99 and 89.98 over a period of less than one month! I have not even bothered to try the product because it is clearly not going to be any good. I tried repeatedly over the course of several days, calling at different times, and being put on hold for up to 11 min 53 sec.on the last attempted call. FINALLY, on May 24 I was able to get through and cancel. ” No refund is ever available”. “Thank you for calling and good bye” was all I got! PLEASE tell all your friends and associates to beware. I intend to write a letter to the BBB and anyone else whom I think can help shut this bogus group down.

    Reply
  59. This is a total scam. They say a trial for 4.95 and 4.90. Then they hit your credit card for 89.98 and 88.99

    There is no disclosure. I called the company to cancel and said I would return the product. They said it was not necessary. They would cancel and credit my account. Still nothing. Don’t do business with them.
    Total scam. I’m still fighting
    Lois Bufalini

    Reply
  60. I want to discontinue receiving your product. I made my skin break out. I will be putting a stop on future debit transactions until you honor this request. what is a good phone number i can call to complete this?

    Reply
  61. Beware…total scam! BBB hopefully will get involved!

    Reply
  62. Yes, total scam. I caught it after the first $89 but customer service would not reverse the charge. I am going to dispute the charge and see what my credit card company can do about it.

    Reply
  63. Total scam
    Do not order the product
    It’s ineffective adn worse — kind of like Elmer’s glue
    Do not divulge your credit card to this fraudulent outfit
    They take your money, rip you off and bill you continuously
    They will not refund
    They will not even tell you where they are located.
    Avoid the the mistake of giving them any information
    Just say no, no, no, no, no, no, no, no, no
    Never

    Reply
  64. I saw this on Pinterest and all i wanted to do was try the small sample and pay for shipping. Once i placed my order i got the confirmation and saw the 14 day trial line and was like “NO PLACE ANYWHERE IN THE OFFER DID IT SAY THERE WAS AN AUTO ENROLL AFTER 14 DAYS!!!” So, i called and told them that i wanted to cancel everything and that 14 days is a ridiculous amount of time to be able to tell if a product is working. The woman placed most of the blame on websites like this, saying that people don’t read the terms and everything close enough and i 100% did and still saw nothing. She sent me the 2 cancellation emails, one for the repair cream and one for the eye cream, which you don’t have a choice not to order if you order the repair cream, and the email said any current and future orders were cancelled. I literally did all this within 10 min of each other so if i receive any charges i will be contacting the BBB. I can see my credit card has the 2 pending charges and if those go thru i will also be contacting the credit card company to report fraud as i have cancellation confirmation emails and they cant get around that. I feel so stupid i fell for this, but live and learn!! Thank goodness for this website so that other people can know how HORRIBLE this company is. I’m sorry for anyone that go stuck paying their insane costs!

    Reply
  65. I just went through the same thing with this company. I saw NOTHING about a 14 day “free” trial offer and then I’d be charged $89.98 if I didn’t cancel. I spoke with the representative who said she could give me a 75% refund but that was the best she could do and that it would take 5-7 business days for the credit to show up in my account. I took that. She SAID she was cancelling any future orders but I’m going to cancel my bank card just in case so they don’t “accidentally” charge me again. I so wish I had looked at this website before ordering this because after seeing all these comments, I would not have done it! I hope there are others who do check it out further. I heard about this offer from Lara (she said it was her company) on GMA and thought it was a legit FREE offer. Apparently no one can be trusted these days.

    PLEASE if you are reading these reviews, DON’T ORDER FROM THESE PEOPLE – OR ANYONE OFFERING A “FREE” TRIAL OFFER.

    I’m embarrassed I fell for it!

    Reply
    • This is absolutely a complete and total scam and rip off!! The product is completely useless, and
      in fact made my skin break out. NO improvement is wrinkles, brightness, evening of skin color. All lies!!! And yes, they refused to take a return on unopened product!
      I have enrolled in other monthly product mailings, (Harry’s razors for my husband is one example) and always received an email notifying me of an upcoming delivery so I could amend or cancelit. NOT THIS COMPANY- they KNOW you won’t be wanting any more of their useless product!
      Shame on them!

      Reply
  66. Luckily, I have a good credit card company who caught this “scam” and stopped my card when the charge tried to go through. I called the company after googling and the first representative was insane – she gave me a cancellation number finally but I had a funny feeling so I called back and she had not processed it so the second rep did. The first rep kept trying to give me a discount, etc. and I told her I was throwing the product away and wanted nothing to do with this company again. I am going to put a bad review anywhere I can. DO NOT fall for this scam. Thank God for my credit card company.

    Reply
  67. This product is a scam. Your given a 2 wk trial that begins when you order not when you get your product When you call & tell them it doesn’t work you’ll be told that it takes more time with some people. Then why the 2 wk trial Because they know it’s a scam And they’ve already billed you. If I knew how to go about it I would look for a lawyer who would work Pro-bono & e-mail everyone on this list of dissatisfied customers and file a class action lawsuit. The little guy gets screwed again. 6/22/18

    Reply
  68. Yes I to was scammed.bought the sample pack and boom. Had 2 charges of 89.99 on my account. Had a three way call with my bank listening. Says they will refund in 5 to 7 days,we will see. Big scam. Don’t order from these crooks,

    Reply
  69. I too ordered the free trial. I was then charged $89.98. I contacted the fraud department at my bank.. They will follow up. I then called the Instant Elixir phone number. Informed them that I had filed a complaint with the fraud department and would also follow up with BBB. I was then offered a refund of 35%, then 50%, then 75% as long as I hadn’t filed a claim with the fraud department at my bank. I again told the Rep. that I had filed a claim. Will have to see what happens. Do not fall for this!!!

    Reply
  70. I also ordered the “free” trial. The actual order was placed on 6/23, shipped on 6/25 and was received on 6/28. The trial period was for 14 days. My bank account was billed for 88.99 on 7/6 and 89.98 on 7/7. I had only had the product for 10 days, not 14. I also called and spoke to customer service this morning (7/8) and explained this to them and they would not authorize a refund. So I intend to speak to my bank and place a complaint with the BBB. Not that it will do any good, but just so this does not happen to anyone else. Quite a reputable company that Amy Robarge has there!!

    Reply
  71. SCAM – I fell for the free trial. I ordered the the Proactive Repair and the ageless eye. They arrived in the same package. But I was still charged for two shipments and for expedited shipping which I never requested so for 1 small brown envelope I paid $12.49.That should have been my first clue that I was about to be ripped off. My bank account was charged $88.99 for one and $89.98 for the other. What a rip I certainly could not afford this. So I called and said I wanted to cancel and get a refund. I was told that they would not reimburse any part of my charges and that I should have read the fine print. I was never offered any type of discount. I was not happy and the girl I spoke with had an attitude. I don’t like to be scammed.

    DO NOT ORDER ANYTHING FROM THIS COMPANY. I DON’T CONSIDER A FREE TRIAL CHARGING MY ACCOUNT ALMOST $200.00 AND BEING TOLD THAT i SHOULD HAVE READ THE SMALL PRINT. I ORDERED THIS OFF OF A TV AD SO SMALL PRINT – NOPE I DID NOT READ THE SMALL PRINT. I HOPE THIS DISCOURAGES PEOPLE FROM ORDERING ANYTHING FROM THIS COMPANY SO THEY WILL NOT BE SCAMMED LIKE i WAS. WHAT A SHAME!!! I AM A BIG BELIEVER IN WHAT GOES AROUND COMES AROUND.

    Reply
  72. Yes, this is a scam operation run by a two-bit operation.

    Do not give them your credit card under any circumstances. They will bill you over and over again once they have it

    They will claim that you did not read the small print.
    They will rattle off all of the legal bullsh*t jargon that lawyers wrote, even though the customer service people have no clue about legal stuff
    They will try to scare you with these tactics
    They will try to make you feel foolish for not having read the small print.

    SOLUTION: Write to you state attorney general. Every state has one. Find the website for you state. Also, write to the state from which the product was delivered. You will get results. I did. The scam artists get scared when you report them to the Attorney General of your state or the state they are operating in. The Attorney General sends them a copy of your report and tells them to respond. They get scared that they will be shut down, so they refund your money.

    You will bring these scam artists down because the state’s Attorneys General do not tolerate operations that deliberately rip off thousands of people.

    Reply
    • This company is bs. Just got off phone with them.
      I have a cancellation number from April and they claim it isn’t theirs and I cannot return product. I have about 4 months worth of charges that I will have to pay.
      They go under 2 names: Instant Elixir and Skingenics although she wouldn’t say that. Product is Instant Elixir and label says Skingenics.
      When you call it is a clearing house for all these bogus scams.

      Reply
  73. This is a scam, don’t believe anything they say. They will try to give you a discount. Stick to your
    guns and tell them if they don’t refund everything to you, you will put a dispute into your bank. They don’t want that and will refund the whole balance to you. I wouldn’t take no for an answer. You didn’t sign a terms and conditions like they say so they have no leg to stand on.

    Reply
  74. I ordered eye revitalizer and proactive repair. I was charged 4.95 and 4.90. Came with no instructions and print is so tiny on bottles I can’t read. I sound this post and panicked that I’d been scammed and called to cancel. The rep was pleasant at first and tried to convince me she would extend “trial” 30 days with 75% off cost . I refused about 5 times and finally said FIRMLY “I want my order cancelled NOW, I am not to be charged another penny and I want a confirmation number and email stating this”. Well I got what I asked for but the rep turned NASTY! I never spoke nasty, I was firm but respectful .
    She hung up before I got her name. I was very lucky. I’m sorry so many were not🙁

    Reply
  75. Please cancel my subscription to instant elixir, proactive repair. Kathy Jeanes, 1317 Brentwood court, Faribault, MN.

    Reply
  76. I too have over $500 charged on my Credit Card for what I thought was a simple Free Trial for the price of shipping. They will not let you return unopened boxes and get refunds for them at all.
    I have talked with them on the phone and got very little response, finally they said they would only refund 2 of the charges. Sorry that’s not enough. I have way to many medical bills to pay. I will be calling my Bank to see if they can help me.
    DO NOT ORDER THE SO CALLED FREE TRIAL!!!!!!!!!!!!!

    Reply
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