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Dermagen iQ Trial Offer Review – Is it a scam?

Dermagen iQ Trial Offer Review – Is it a scam?

Dermagen iQ is a restorative anti-ageing cream that is claimed to help you “achieve visibly younger looking skin”.

In the following review I will look at whether this cream works as claimed and whether there are any hidden charges that these types of trial offers are renowned for.

Read on and discover the truth behind this trial offer.

Claims made by Dermagen iQ

Using this anti-ageing cream is said to offer the following benefits to its users:

  • Smooth look of stubborn fine lines
  • Restore your radiant, firmer looking skin
  • Brighten skins appearance

To check how accurate these claims are we will need to look to see what ingredients have been used in the formula.

Ingredients found in Dermagen iQ

Not only is there no label present but there is very little information available on the ingredients used in this cream.

While the website mentions the use of Vitamin C, Glycerin and Cucumber extract being used, there is no mention of how much of these ingredients is present, nor if there are any other ingredients to be found.

This is important information that should be available, not only so that we can check how effective the cream is, but also to ensure what you apply to your face does not cause any negative reactions.

Price of Dermagen iQ

Trial offers have a bad name online, often because they are rarely upfront about their costs or payment terms.

The same can be said for Dermagen iQ, as this information is hidden away in the terms and conditions, which can only be found by scrolling to the very bottom of the webpage and squinting to view the tiny font.

Once you read the T&Cs you will see that this trial offer will cost you an initial £4.95 then a further £78.49 just 15 days later, unless you cancel the trial within this trial period.

If you fail to cancel the trial you will be sent further monthly packages that will of course need to be paid for. This is called auto-shipping, which is one of the main reasons why trial offers are best avoided.

Is Dermagen iQ recommended?

Not only is Dermagen iQ not recommended but I would also suggest that you avoid all trial offers in future.

They are rarely as good an offer as they first appear.

My suggestion to you would be to look for a more cost effective alternative.

Contact details for Dermagen iQ

You can cancel your trial using the following contact details:

Phone: 0845 528 1257
Email: support@findbeautyandtruth.com

If you have signed up for this offer then we would love to hear from you. Please leave your own review below using the comment form.

Alternative to Dermagen iQ

Our suggested alternative is XYZ Smart Collagen, it is much more cost effective than Dermagen iQ but has been proven to produce pretty incredible results, both in terms of firmness and smoothness of your skin.

No wonder really as it contains proven ingredients, and as it is not available for trial the price you see is the price you pay. There are no hidden or repeat charges.

Click Here to read our full review of XYZ Smart Collagen >>

196 comments on "Dermagen iQ Trial Offer Review – Is it a scam?"
  1. Yes I was sucked in by the Dermagen “free trial” product ! Absolutely nothing free about this, it does say it is easy to cancel by telephone any time ha! ha! I’ve tried that and was met by a constant barrage from the girl at the other end telling me how I didn’t want to cancel, how they could reduce the price etc. etc. anything except allow me to cancel. In the end she agreed they would send me a cancellation confirmation email which I am STILL waiting for. I certainly cannot afford to have money taken from my bank for this product which does not fulfill the claims made in the ad and was only ever supposed to be a free sample. Also when you try & cancel you are informed that you have to either pay for the “free” sample or return it at your own expsense! Do not go there.

    Reply
    • Me too – complete con!

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      • Hello everybody. Me too! Not only me but my husband too who is completely computer literate but who could not read the small print at the bottom of the scroll when it was too late. I only realised we had been duped when my ‘free trial’ for £3.95 shipping turned into just under £50 within seconds. This coupled with the hidden smallprint of the subscription to rip one off further for substantial amounts.

        I phoned to cancel everything immediately at the number given but that was difficult. It took a long time. I have to await repayment into my bank account. This I await with interest. I contacted my Bank and I have been contacted by Barclays fraud department who have blocked my card. They will supervise any further unauthorised withdrawals.

        Be warned….. we are all vulnerable and I feel so stupid.

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        • Me too, they said it was a Debenhams store closing offer….it hooked me…also said it was Christian Dior! I feel so stupid! I want to know is there anyway we could stop this? Martin Lewis??? I want to know do I send it back or use it??

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          • I saw it as a Debenhams offer too and it was supposed to be Dior! Never been had before, I always so carefull. Have cancelled immediately and will return it tomorrow, signed for!!

          • I was sucked in too! Debenhams stores closing and free samples on offer. I was told it was Dior too! I am SO cross. They will charge nearly £80 if I keep it, but I have to pay the postage to send it back. 45years old and I have been ‘had’ 🙁

          • I WAS SUCKED IN BY NOT SEEING SMALL PRINT AT THE BOTTOM OF THE OFFER. THIS CAME ON THE TAIL OF AN ARTICLE ABOUT DEBENHAMS STORES CLOSING.
            I WASNT ASKED FOR BANK DETAILS SO NO CONCERNS ON MY PART. I HAVE ALWAYS AVOIDED THESE SO CALLED OFFERS LIKE THE PLAGUE.
            IVE HAD SIMILAR EXPERIENCE WHEN CALLING TO CANCEL. THE HARD SELL !!! STRANGELY THE PACKAGE ARRIVES WITH JUST HOUSE NUMBER AND POST CODE.

          • I hope you have reported this company to Trading Standards so that something can be done about them.

          • Me too. I saw the ‘offer’ on my phone from a Debenhams store closing advert. My phone screen is too small to see all the fine print. I thought it was Debenham’s own line that they were giving free samples for – not Dermagen iQ.. My ‘free’ samples took 8 days to arrive! I phoned to cancel and they said I would have to pay for the samples, but he would extend the trial period to 28 days and only then could I cancel. But from reading these posts, I will now check my bank account to see if they have already taken money out. The 0845 contact no. is Cyprus! Why is an American company going via Cyprus? And because it’s all so sneaky, I am not sure it’s even safe to use the products. How can this type of practice be stopped?

          • Something just didn’t seem right when I noticed an American address on the invoice so went straight to my bank. Three payments have been removed. One for the original £4.95 to Beauty and Truth the two others for equally small amounts but to two different companies. I have cancelled my card and just hope they cannot get any more money out of me. I also feel stupid as I was totally taken in by this Dragon’s Den bit. I thought I would support a couple of good English girls getting on their feet.

        • I, too, was duped. This is the small print at the end of the ad which I should have read before buying.

          This product has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Results in description are illustrative and may not be typical results and individual results may vary.
          The descriptions on this page are fictious and indicative of potential results.
          Representations regarding the efficacy and safety of Dermagen iQ have not been scientifically
          substantiated or evaluated by the Food and Drug Administration.” Wonderful!

          Not only is the product useless you get caught into paying for further orders before you can blink.
          Do not buy.

          Reply
          • This happened to me as I scrolled down to read the small print it disappeared then I was put on another page: next I tried to delete it then I had email to say your free trial is on its way I received it 3 days later, I rang the company’s number and to my surprise I noticed on the payment for free sample there was another name completely different to the website who advertised the cream, I rang the website number and yes I tried to cancel it cost me £61 pounds to get my order cancelled. That’s what they say so now I’m very weary of getting anything of the internet and still I’m waiting to see if I have any money’s coming out without my approval they said it was cancelled so will have to see it needs to stop how can they get away with it any scams should be shut down PLEASE THINK BEFORE YOU COMIT .

        • Yes I’ve been sucked in too! There was an advert on Facebook saying that as 10 of Debenhams Stores were closing (they supplied picture), Debenhams were giving away lots of beauty products, no catch, they had nowhere to store them all, and they hoped the publicity would encourage people to try products and then buy more if the liked them. Customer to pay only the postage.
          The postage was taken out of my account in 2 separate actions, in the name of 2 separate companies, and I thought no more about it. 2 weeks later, 2 separate amounts from these 2 companies was taken from my account, totalling £129.51. Barclays Bank are looking into this, and have blocked the companies, which they assure me are actually both the same company. I feel so stupid, however I know that the Debenhams Stores are actually closing, and this is why it sounded genuine. I did not even know which product I was being sent for my “free trial” and there was certainly no mention of being tied into future payments.
          The fraudulent transactions were in the names of “My Spring Beauty” and “Perfect Serum”. I call them the anti-wrinkle cream that puts years on you!!!

          Reply
          • Hi Sue,

            I’m really sorry to hear about this.

            I’m a journalist and I’m keen to investigate this company.

            It would be great to find out more about your experience.

            I’m on 020 36152383 and I would be very appreciative if you could give me a call.

            Kind regards
            Fiona Parker

        • I too got fooled as there’s nothing free at all. I emailed starting I wanted immediate cancellation and an email confirming this. I got the e-mail I asked for and was informed the £4.85 or something like that would be put back on my card, I did cancel the very next day after signing up for it (which was yesterday, Friday) E-mailed them first thing and got a quick reply. I’ve saved the message from them and will keep checking to make sure the amount goes back into my acc. I’m also contacting my bank to make sure they don’t try to take any future payments.

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          • Hi Maggie,

            Can you give the email address to cancel dermagen iQ, I cannot seem to find an address, I have cancelled my card in the bank and will get refunded but I need to get in touch with them to cancel directly.

            Kind regards

            Liz Thomas

      • I called this number. 02036951173. It’s a London number but routed in the Carrebian. I explained to the other end about me angry of taking money out of my account. Two transaction;£78.49 +69.99. After a lot of discussion, she agreed to refund me 70% of that amount. At least better than nothing. My stupidity costed me a lot..

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        • Me to , it said it was Debenhams closing stores saw it on Facebook so thought it was OK, then got an email saying I had been automatically signed up , I telephoned to cancell ,which they did but said the cream was on its way so now I have to send it back at my cost .Also when you phone them it in another country so probably have a massive phone bill. I think Debenham need to sort this out.

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      • I have just bought this so called free trial . Could you tell me how to cancel it please

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      • Both of the telephone numbers are now not available.

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    • I have just read most of these reviews, after I’d signed up for the trail… I contacted the bank straight away and cancelled the card. Thank you guys.

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      • Thanks for this. Just ordered & this page popped up. I have immediately cancelled my current card with my bank.

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        • I am not at all good with websites or anything technical so I fell for this scam. I agreed to pay the postage and paid the £8.90 on MY HUSBANDS credit card. My daughter took over when I told her the next day and it took her almost an hour to get it through to the person on the other end of the phone that I wanted to cancel and return the products. They did cancel but the product read shiped so they have told me I have to pay return postage TO CYPRUS!!! Can you help me???

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      • I too read these after I had purchased and cancelled my card feel so stupid

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      • I am embarrassed to say that I too have fallen for this scam. When I signed up for the trial offer, I cancelled any future subscriptions straight away only to find out, a month later that almost £70 was taken from my account.

        I called my bank and they said that I should contact the company in the first instance. Upon contacting the company, they told me that they will refund 1/2 the money and the other half when they return the product. The return address they gave me is in Cyprus and I have to pay the postage!

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    • So glad I read small print first as it looked too good to be true. Terms and conditions. Sori you got drawn in

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    • What I did with one of these scams I ordered the goods on my credit card took delivery of said goods then got rid of my credit card, told the bank I’d lost it and they sent me a new card with a different number on , so that way they couldn’t take any more money from me.

      Reply
    • Have also been duped by this firm.In the process of trying to cancel .
      Stear clear of this offer

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    • Yes, I fell for it too. I saw the advert free trial with £4.95 p & p. Then two days later got emails saying I had joined their membership and would be sent refills every month and my account would be deducted by £69+ I have sent emails back saying I don’t want this membership and certainly can’t afford it. I also was told to return the trial (which I fact I haven’t yet received) at my own expense or giving a cancel online address. Impossible to cancel online, they just want £28+. To telephone is also impossible as an American voice says that I am about 98th in the queue and how much they want my call, huh!
      I would be happy and relieved to know if anyone has had a satisfactory outcome of this matter and not been relegated to the poor house!
      Thank you.

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      • Hi I was on John lewis website when a survey titled Dear John Lewis customer complete 30 second survey etc etc. As it was JL I assumed it really was them. I then got duped into this ‘free’trial for dermagen iq and same problems. I have now rang bank and cancelled card . I did call truth and beauty and cancelled and got a cancellation reference and 2 days later they took more money from my account. I called john lewis to advice them. Lesson learned!!

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      • I had similar with justfab…. was so difficult to cancel, in the end i told the american in the phone that they no longer had right to take my money , and in doing so would be considered theft, i told them i had contacted the bank fraud team along with trading standards…., you wouldnt believe how quick and easy it was for her to cancel it then!!!!

        Sheer cover was the same i got roped into that too, i cant afford to spend £100 on a bit if powder!!

        These companies are just awful!!!

        Reply
        • Didnt believe this so did some checking
          .. i would like to say i used sheer cover for over a year and loved the products and people constantly commented on my complexion when wearing it… i was made redundant and was able to cancel the sheer cover no problem. I found them really nice and helpful .x

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      • Go to the bank tell them about the problem they.ll get ur money back &block them from taking any more

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      • I purchased the trial offer as well….then read the t&c and realised I was now enrolled for subscription every month. I wanted to keep the products and rang them up…I’ve paid for my trial to keep and my subscription is cancelled. ..I have an email stating this as well from them. Wasn’t hard to cancel to unsubscribe and to be honest I love the products but just want to reorder when I need them.

        Reply
        • Hi Hannah

          Well you are lucky. Despite asking more than once for a confirmation email that they had cancelled my ‘subscription’ And my request for the return address I have heard nothing. Can you give me the email address please?

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          • Hi Anne

            The email I have for this organisation – support@findbeautyandyouth.com – doesn’t work – surprise surprise! The return address according to their packaging is Returns, P O Box 42388, Larnaca 6533, Cyprus.

            Good luck!

            Anne M

          • Apparently for each full size product you have to cancel different subscriptions! I cancelled my account with them and got an e-mail confirming this but apparently it wasn’t enough. I told them today to refund me immediately as the full size products were unsolicited mail. Disgusting company. I have also contacted my credit card company.
            This sort of thing should be illegal.

      • Cancel your card .

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    • This is a complete scam and con!!
      I’ve just rang them to cancel and had a really persistabt girl on the phone,!i eventually told her I was going to trading standards, so she backed down, although when my so called free trial comes we wait and see what happens!! Can’t believe I got sucked in !!!

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      • someone should stop them… i also contacted my bank, hope they will be able to help. I cant afford to pay postage fees to US to send it back… I don;t even have any trust that is good after all this.

        It said free trial just to charge me the second day 28 pounds….?!!

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    • All of the above! A complete scam… they tried to charge me to cancel my order too!! I’ve returned the goods awaiting a refund.. DONT fall for this free trial!

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    • The net of so called” Free Trials” They are nothing but scams. They are not free and you will have large amounts of money taken from your bank for overpriced rubbish.

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    • Hi I cancelled ..and realised it was a con almost straight away ..today they sent me the product after refunding my shipping .. so if I return it I will be charged ..so im going to cancel my visa so they cant take money off my account ..
      And use the cream ! For free
      Its a Big con !!!

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    • I learnt my lesson on my first online ‘free’ product. Was going to cost me approx £70, I told company that the trial creame wasn’t impressive and what address to send it back to. The banter went on + on for nearly hour (we were both fed up !) I just said well I have a benefit claim and haven’t been paid for over 13 weeks so CAB were helping me so I’ll get them to sort this also. That shut him up………, said not to bother sending my free trial back so I said No, its best to and I will reuse the small padded envelope but would be 2nd class!! It was funny but I said it’s a type of scam and that’s how you make your commission, taking off the elderly and people who don’t like to say No or cause a fuss. He basically said ‘sorry for inconvenience and your money problems and he will close my case. Nothing is free, everyone knows that. These emails from USA make me so ANGRY, sick of putting these words in the Commment bloc when unscribing. Also Free Asda, Tesco all major supermarkets are not involved with these competitions/prizes. Just ignore. If buying from reputable company e.g. Clothing companies, well known or Vax etc, read terms+conditions and then buy.

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    • I too sent for a free trial that I thought was good but when I went onto their page thought it was too expensive,I went into my bank today to see a pending transaction for £69.87 I rang the bank as I didn’t recognise the transaction only to be told it was Dermagen IQ I’ve cancelled the payment and any further payments I’ve also emailed them telling them their advert is misleading,I’m prepared to take it further if they insist on any payments.
      Free trial !!!! Where?

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    • I also was sucked in by free samples

      I have just seen my bank statement and they have taken £59.64 out and I have not ordered any further products
      I am going to the bank and report them as its fraud in my eyes
      I have written an email, but after reading your comments I don’t hold out much hope
      DO NOT GO THERE

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    • I did notice the hidden change and tried to warn people but my comments mysteriously disappeared within seconds of posting… I became suspicious upon noticing that one of the ladies could have been the identical twin of the lady from the ‘my perfect eyes’ ad! The perfect cosmetics actually work and are a hell of a lot cheaper!

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    • I got CONned as well and was embarrassed to tell my husband I’d been Royally Had! What I learnt after reporting it to the Bank is that they are aware of these Scamps. The Mail on line did an expose on them.
      What I don’t understand is, if the Banks are aware of this and reported it to the proper authorities Why are they Still allowed to continue?! I have reported my experience to the Online Trading Association along with their various “alias” .
      The article in the Mail online is “Bank warn over free skin cream that cost £80 a month.

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    • I’ve also been conned. T & C are so small you can’t read them. And when you contact the company its a laugh. I suggested keeping my FREE samples but to do that I have to pay £29.85 or pay for postage and packaging back to Cyprus. I’ve had this in my house for 3 days and still haven’t been tempted to use it. But I totally refuse to pay to return this to Cyprus.Don’t know if the product works but the feed back from the company is negative. NOT HAPPY

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    • Yes I answered a similar ad for a free trial. They then took £90 a month from my account that I knew nothing about till I notic d it on bank statement. I cannot believe Victoria beckham is endorsing this scam conning a lot of older and vulnerable people. Hasn’t she got enough money without robbing people. This is shocking.

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      • Victoria Beckham isn’t endorsing this scam, neither is Angelina Jolie (who they claim in another add owns the company), they just used their names and pictures to con people. No-one famous is actually endorsing this scam, that’s how scams like this work.

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      • Hello GRO BENNETT,

        I think using celebrities in their advertising is just a part of the scam. I think its highly unlikely that any of the stars they have SUPPOSEDLY promoting this fake cream really use it!

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    • Beat the scammers, open a bank/post office with say £10. Use it for your trial, then they cannot take what isn’t there, or once you have ordered , ask your band not to pay any more…
      I too was taken for a ride, but ,soon got the bank to stop any further payments

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    • Thank you you’ve just saved me another expense I wouldn’t be able to keep up with. Tried paying for the free trial twice luckily the payment never went through otherwise it would just be another headache that I could do without

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      • I too tried to pay for this trial cream twice, luckily this didn’t go through either. Having read all of the above I’m glad – obviously
        Thanks for all of the info!!

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    • I was almost tempted by this offer but glad I read all these posts before committing myself. Personally I don’t like these so called anti ageing products as you don’t know what ingredients are in them, I think you’re better off doing a bit of online research and finding a more natural product that’s not likely to contain any chemicals.

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    • I HAVE JUST HAD A REAL GO AT DERMAGEN IQ SUPERVISOR SHE SAYS IS IN US, BUT AMAZINGLY THE PREVIOUS GIRL WAS IN THE CARRIBBEAN AND NO PROPER TELPHONE NOISES TO SHOW I WAS BEING PUT THROUGH TO ANOTHER COUNTRY? I INSISTED ON GETTING A CANCELLATION CONFIRMATION SENT TO ME BY EMAIL AND THAT NO FURTHER CHARGES OR SUBSCRIPTIONS (I DID NOT SIGN UP FOR), WHICH AFTER STRONG WORDS FROM MYSELF, MY BLOOD PRESSURE AND EYESIGHT CONDITION COULD NOT TAKE ANYMORE OF THE C-AP THEY SERVED ON THE TICK TICK BOX. BY LAW THE MERCHANDISING OF THE PRODUCT IN THE UK AND T&Cs SHOULD BE EASILY READ SHOULD THEY BE ATTACHED TO AN ONGOING DELIVERY, LIKE THE SUBSCRIPTION SCAM. I RECEIVED THE CANCELLATION BY EMAIL WHICH I HAVE FORWARDED TO MY BANK, AS I INFORMED THEM MY BANK MANAGER RANG ME AND WROTE TO ME TELLING ME TO CANCEL AND HE TERMINATED THE PAYMENT, SO I ADVISED THEM OF THAT. CANCEL YOUR CREDIT CARD OR DEBIT CARD FORTHWITH AND MAKE NO PAYMENTS WHATSOEVER, AS IT WAS A FREE SAMPLE ONLY A FREE TRIAL GOES ON AND ON AND THAT IS MISLEADING INFORMATION WHICH IS UNACCEPTABLE UNDER THE SALE OF GOODS ACT.

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    • I was coned , dont send for a sample. Get a free phone number from you bank,or building society to get a immediate block on them.

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    • Yes we all get caught sometime. I used Live Chat to get cancellation. Took a little persistence but worked in the end

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    • Hello I was a little lucky as I had a query on my act. with the card I purchased it from and as lthe bank person was going through my act she asked me if I was aware that 70.00 plus pounds were due to go out with this product I was shocked as this was a free sample just paid postage £5.00 — she managed to cancel and luckily I got saved all the hassle.
      But it’s deffinately a scam and dragons of dragons den should fix this awful problem.

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    • I also have been conned by this and have cancelled any future order I will be sending all these back by freepost

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  2. I’m glad I read about the con about this product. I opened the cream which wasn’t any different exempt it was watery. I sent it back yesterday and it cost me over £9 to send back to Cyprus! Anyway that was worth it because I would have been “charged” for a free trial. Can you imagine the people who have fallen into this snare. Who are these people? At least if a thief went for a handbag he or she would leave you in no dought of his or her intentions. Thank you for pointing this hidden con. I didn’t get anything to read or a list of ingredients. Dr. Oz what’s going on?

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    • Did it only cost you nine pounds to return to Cyprus. That’s what I want to do because this is ending up costing me almost seventy pounds which I can’t afford (they sent me some eye cream as well (which I can’t use due to very sensitive skin). Please help if you can🤞🏻🤞🏻

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    • Please cancel your Debit and Credit Cards, because you cannot trust these people and who else they sell your details on to. The Lions Den should be informed, as Dermagen IQ say they were involved in the Programme and launch of the product which is a lie! Pass this onto your Face Book friends and family too because it could happen to anyone young or old, the young for their mother or grandmother as a sample to try first is a good idea, but this is a REAL hard to fix con..

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  3. Please refund me my money. No more free nothing, this communication posts serves notice to not buy either products. Company never gives you the back charges in initial trial.

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  4. VERY disappointed and cross with myself for falling for this auto-shipping ‘Free Trial’ which cost me about £8 in p&p initially. Have contacted my bank to stop any further payments.

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  5. Can’t believe I was stupid enough for fall for such a scam. I ordered a free trial of Demagen iQ and Expertlift iQ for p&p of £8. We noticed further charges of £78.49 and £69.99 on the credit card statement as a result of auto shipping further products. The Terms and Conditions are a minuscule link at the very bottom of the web page and in there it states that further products will be shipped every 30 days unless cancelled. Fortunately our bank were well aware of the company and cancelled the payments. PLEASE BEWARE.

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    • The same has just happened to me ! my bank did warn me about an unusual company wanting to take money for p&p of just over £8 I said fine as I was expecting a free trial, not free now I was charged the same as yourself

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    • You can insist on a Cancellation confirmation to be sent to your email or any other address immediately. Read my comments above, because everyone should get their money back and more … These bas-ards are causing so many people anxiety and stress already and it’s not good enough. Gang action and mean it OK xx

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  6. Update, yet another debit (BETTERSKIN) this time for £69.99. Contacted bank – will await outcome & update as necessary. PLEASE DO NOT FALL FOR THIS AUTO-SHIPPING RETAIL ‘FREE TRIAL’ – it’s not free!!

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  7. OMG! This is such a scam, I have had over £500 taken from my account since early June and so far I have only received the “FREE” sample!!! Something must be done about this shocking situation, I ordered my “free” sample after seeing the advert on Facebook. They should surely shoulder some responsibility for this?

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    • Have been properly scammed via a Facebook link. Have rang and cancelled dare I ask has anyone been refunded or taken further action about this surely this is against the law.?!!!

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      • It’s internet fraud, if you speak to your bank they should cover any loss.
        I made the mistake too but luckily it rejected the payment saying my bank didn’t support it!
        Lucky escape I think but will be monitoring my account closely!

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  8. I’m so glad I read all this before I signed up! I tried to sign up but my bank keeps blocking the payment for no reason…do they know something I don’t? PS – what was also helpful about reading these reviews is that NOBODY mentioned the cream…which means it wasn’t any good. All the small print on the ad also said the cream hadn’t been tested and all claims were fictitious!

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  9. I purchased a risk trial for $4.95 (shipping only cost) for Dermagen and $4.95 (shipping only cost) Nova Care. I ended up getting billed $4.95, $4.95, AND $1.00 (?) for shipping–IN ADDITION, as I was checking my credit card statement recently, I saw where I was billed also $99.15 and $86.15 for the Dermagen and Nova Care!! I was told I signed up for some sort of program (SCAM) and that I had 17 days from the day I received the product to return. 17 days is an odd number of days. SO–BEWARE!! This should have been as stated on website. Shipping only charges for 2 products. Plain and simple. And, as you can see, there is no mention on this page regarding any other charges than the shipping. PLEASE, THIS IS A NIGHTMARE and nothing I can really do about it.

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  10. Hi, I am safiya
    I have tried the cream and I bought it online by commercial offer online once (trail), but Since April I was shocked that I received the creams delivered to my address on May , June , and August. they also cutting the price from my bank account. I didn’t order only once which it on April. I don’t know why you delivering the products and cutting from money from my account. please I want to stop that as soon as possible.

    Safiya

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  11. i purchased the trial creams for £8.90p. was then charged £2.95p for each cream. I then noticed I would be charged £78.49p on the 15th of the month, then again on 30th of the month. this would continue until I cancelled. I phoned the company and spoke to an agent who said his name was Dominic. I told him I wanted to cancel. He tried to convince me not to cancel. Each time i spoke he keep speaking over me. told me his supervisor gave him permission to offer me his personal discount ! I was adamant and demanded he cancel. i eventually had to hang up(he was still speaking).i spoke to my bank who advised me to cancel my card. yet more inconvenience to me !

    Reply
  12. This is my first time ever in my life time, to be fooled, into this scam. I ordered a trail size cream for £4.95 with the option to cancel once received within 15 days, after this they will begin taking money out of your account. The same day I ordered this my bank contacted me to let me know that the same company try
    Bill me for another transaction for £3.95 and was flagged. I immediately contract the bank and put a stop to this as it was not authorized by myself.
    The next day I received an email from a packaging company “Protect Package” also go by another name “Clearwater” for this trial cream, thanking and confirming payment for choosing their service to deliver the cream for £2.95. I contacted them quickly to inform them that I never requested this, the immediately send a mail stating refund will take 5-10 business days. I also cancelled with “Beauty and Truth” three times and cancelled any further payment with my bank. That company is a fraudulent because it is not easy to cancel, you have type in your contract number, then an automated voice will confirm your name, then press the necessary number to cancel, which I done, further more I spoke to assistant who told me my call was directed to America, which is another expense, I quickly gave her my number to cancel and informed her of my email. Additionally, I told this is fraudulent.
    After reading the above complaints, I believe something needs to be done about this. Free trail is what it is, extorting money is another. If the company want to sell their trial offer for that price, fair be it, but don’t tell the customer afterwards “give as a one off payment of £28.71 to cancel or otherwise they will keep harassing you for more money, what a trial cream, serious!

    Reply
    • As other commenters have mentioned, you have to read the small print on these trial offers as you are signing your life away if you don’t! Truth and Beauty state, on the credit card details page, that you will be billed a large amount later in the month for the trial jar, and then every month for a full bottle. All this for what sounds like a skin cream with very basic ingredients that hasn’t even been approved by the US’s FDA! My link to the Truth and Beauty trial site was in an article about Angelina Jolie – according to that article it’s HER company, though Victoria Beckham also seems to be involved. How do you think these people get so rich? By conning the little people like us who these celebs lie to!

      Reply
  13. Why on earth does victoria beckham endorse this product and claim that this is the reason for her youthful looks? The only half way decent reviews are from people who’ve been paid to give an ‘honest and unbiasef view’ … who are they kidding? And even they say that although it is a nice moisturising cream it has no effect whatsoever on fine lines and wrinkles … so how could it work so spectacularly well on Victoria? There are many treatments and regimes available to the wealthy … of course she will be taking advantage of those, as any woman who could afford them would. So why does she try to pull the wool over the eyes of women who can’t afford to throw their money away on something that doesnt even pretend to work? .. . the whole thing is a scam, totally deceitful. So many women have been taken in by scams like this -ending up with large sums taken out of their accounts every month … surely its illegal … the promoters and advertisers – and Victoria Beckham – should be thoroughly ashamed

    Reply
    • Everyone here who has been duped should email BBC Watchdog ando tell them about this scam as many online scammers are doing the same thing. Victoria Beckham most likely endorses it because she will have been PAID TO! Why else would she bother?

      Reply
  14. I wish to cancel, it was a mistake and require a refund

    regards

    Gillian Howie

    Please respond to what I have asked

    Reply
  15. THIS IS A SCAM AND SHOULD BE AVOIDED AT ALL COST AS I HAVE FOUND OUT THE HARD WAY

    Reply
    • I sent for this trial after seeing it on John Lewis, you would think it would be safe, and that John Lewis would not be involved in such a scam as this has turned out to be. It needs to be stopped before more people are fooled into parting with their money.

      Reply
      • I also signed up for the free trial on the John Lewis site. I once believed that John Lewis was an honourable and trustworthy company. I no longer think so. When I contacted them, they more or less told me that I should sort things out for myself with the manufacturer of the product that I purchased from them. I protested about that in perfectly civil tones, but they did not even bother to reply to me. Good bye John Lewis.

        Reply
  16. THis is AN absolute con..How did they possibly use the name of Boots the chemist and to be associated with facebook……facebook and boots should take some responsibility ..they seem to be endorsing the product…Needs to be stopped at source..

    Reply
  17. Yes it is a total scam . Make sure you cancel all payments with your bank to prevent any more monies being taken.

    Cancel within 15 days ..if you can.

    It’s a shame Victoria Beckham has to lend her name to such a dreadful marketing ploy,and against people who will never have her money or lifestyle.

    And does the cream work…you decide??😕

    Victoria

    Reply
  18. Not only is it a scam bit in the add I saw they claim that Victoria Beckham designed it! As you keep reading it’s clear that she hasent, they’re probably hoping you just go straight to trial what a bunch of bull

    Reply
  19. This is a scam nothing free about it, I am disappointed that John Lewis has anything to do with , very very disappointed.

    Reply
  20. What a mess i got into with this product.
    I had to go to the fraud squad and then cancel my existing credit card to stop any more money being taken out.
    Don’t get involved with these crooks

    Reply
  21. OMG I am reading this and panicking like mad. I ordered this thinking it was a certain price and each time I clicked I was taken to another page with more money. I clicked off this without even clicking on confirm. I then saw something else – I cant remember what it was which said cancel this which I clicked on. I received the cream and now today have seen that £78.49 has been taken out my bank. I don’t know what to do, I can’t find any e mails to read what I have to do or anything. I daren’t tell my husband I have been so stupid and been taken in by this. I can manage one payment but how do I stop more payments. Help please

    Reply
  22. I am yet another person sucked in by this scam , can I just check has anyone every received any emails from the time you paid for free trail of £ 4.95 ? I certainly haven’t only when I discovered this was a scam and contacted the company direct to TRY and cancel after a second payment being taken from my credit card did I receive an email .

    Reply
  23. These companies must be stopped!!!!!! My 96 year old father sent for this thinking he was getting me a fress sample luckily for him I had got caught by a similar ‘offer’ from another company and got onto it straight away by cancelling within the time limit. We now have to return the I creams at our own expense to CYPRUS!!!!!!!
    It was not website my father had searched for but came as a pop up. The T&Cs are right at the bottom of the page in a small and faint font. These companies should be made to bring this to the attention of potential mugs like us- I shall be pursuing this matter with Trades Description and urge you all to do the same. If my father hadn’t mentioned it to me he would have been not of pocket by approx £150 per month. It’s scandalous. Let’s get it stopped

    Reply
  24. Thanks to websites like yours (J Jenkins), some of us will not be fooled! My mum (in her 80’s) was scammed by Demologica but has managed to claim back her money. Before buying ANY ‘free trail’ offers, the Public should check out reviews. I don’t understand how these scammers get away with it – using Kate Middleton or other high profile celebrities to allegedly validate their product is scandalous. Thank you. Good luck to all of those who have been conned. Get your bank’s involvement as they too hold some responsibility.

    Reply
  25. I was taken in by this offer as it said it was for one day only given away by Victoria Beckham who was launching her own product of anti aging/.wrinkle cream. Today it was delivered and I noticed on a leaflet that they would be sending out a repeat order every 30days until I cancelled. If I cancelled now I had to return what I got today to an address in Cyprus unused. I phoned the company who informed me the cost was £78.00 per jar of cream. No mention of Victoria Beckham only the lady kept talking over me and said I could have the cream at a special price of £38.00. I told her I needed to speak to a manager but there was neither a manager or supervisor available. I have phoned my bank and blocked the company from taking any further payments from my account. I was advised that they could use another company to do this but I would be refunded if that was the case.

    Reply
  26. Thanks for the warning! Was looking at this but decided to do a google search before clicking. Glad I did.

    Reply
  27. Get straight on to your bank and ask them to cancel any transactions from this company.

    Reply
  28. Like Vera, I too was after just the one free pot. I have spent the last 2 hours trying to get everything cancelled – only time will tell if I have managed that. I contacted my credit card provider and they have made a note to get the money refunded to me. I am also going to report them to Trading Standards….and suggest that someone does a piece for the Daily Mail.

    Reply
  29. I saw this ad on Instagram and thought it might be a scam. After reading all your comments I’m definitely going to do some investigation and write an article to warn others about this!!

    If you would to get in contact with me then please email me on maryjourno@gmail.com

    Reply
  30. Will the Dermagen iq remove wrinkles around the mouth. I have to give lots of talks

    Reply
  31. I can’t believe I fell for this and read about it before. I just placed my order and emailed them directly to cancel and tried to contact them by phone with no answer. Phone number will also charge you a lot. Are they processing their cancellation request by email or I will have to spend a lot of time with this rubbish company trying to get my order cancelled?

    Reply
  32. Regret to say I fell into this trap too. I received the sample and then realized about the monthly payments. I emailed to cancel the same day and got a cancellation confirmation a few minutes later although after reading all the comments, am still not satisfied.i am worried they might still take money out from bank.

    Reply
  33. Please do not buy the trial is a scam!
    They charge me to cancel the trial £28.71 is a very smart scam they should be banned.

    Reply
  34. So glad I read all these comments before I signed up for their offer. I actually got as far as submitting my credit card details but it turned out that my bank won’t allow payments to this company. That’s got to tell you something!!

    Reply
  35. AVOID LIKE THE PLAGUE. This is a complete scam. I cancelled the subscription they set up without my permission but they still debited my account and will refund only about half as they have an “administration charge”. If you call them, you will end up with an expensive phone bill as the conversation is padded out with the usual American rubbish: “I’m sorry to hear that”, “I’ll just give you a heads up so that we’re on the same page” etc.

    Reply
  36. I think I have fallen for this, but cant find any details who to contact.

    Reply
  37. Absolute scam .Attempts to obtain refund through “so called” customer help line. are met with some lady reciting a list of products.No chance to speak to anyone or even E. Mail. Very skilfully set up so that they are virtually uncontactable. I have fallen for this good style by accepting a “free trial”.

    Reply
  38. Yes ……,THIS IS A TOTAL SCAM.

    (They should be called Beauty & Lies)

    THEY SAY YOU ONLY PAY POSTAGE FOR ONE.! FREE SAMPLE
    When they get your bank details they take it a pon themselves to post you out
    This product EVERY MONTH and deduct full price from your Bank Account

    Reply
  39. I was scammed too, feel really stupid for thinking it was just a trial thing…
    I tried to cancel with all the usual routes mentioned by people above but to no avail.
    I spoke to my bank and apparently, as it’s a recurring payment from your account, even if you cancel your card, they can request the new details from your bank when you get a new card. You need to tell the bank the company names that appear on your statement (PASS IT ON, UNWRINKLE-SKIN) and they will block all payments. Even if they try to use a different company name, as long as you inform the bank you are covered. once they try a few times and don’t succeed, they stop trying.
    Don’t just cancel your card!!!

    Reply
  40. Complete scam and con! Cant believe I got sucked in!! These people need stopping!!

    Reply
    • Just looked at my order, after me giving them hell on the phone today, about cancelling it all today and threatening them with trading standards, I’ve now seen they’ve dispatched the goods 1 monte after our conversation and my account has been charged!!( so much for there not taking any money for 15 days) they said they have cancelled my account!!
      Nasty nasty people, how do they sleep at night!!!!

      Reply
  41. I first saw the product advertised on facebook. Angelina Jolie was apparently the founder and it was claimed by her ex-husband it was partly to blame in their marriage breakdown because she too had wanted to keep it a total secret and he thought she was also having an affair. Much like the story Victoria Beckham mentioned – total propaganda to get sales up.I ordered the product sample and when it arrived it was the cheapest, nastiest product I had every come across and so I went online to cancel my order. How difficult was that!!!??? so I called the helpdesk and like some others was barraged by offers that I couldn’t refuse – but could. I decided the best way out was to send the product back within the 28 days, make sure you get a receipt from your Post Office and then wait to receive confirmation of the cancellation. I am still waiting and will be checking my bank statements to make sure monies are not being deducted. TOTAL SCAM : AVOID AT ALL COST!!!!!!!!! Someone should be held accountable – even Amazon for advertising something that is going to get a lot of people into debt!!!

    Reply
  42. I too have been scammed as I was on Marks & Spencer website and was asked to complete a survey & I would win a prize.I have since cancelled my trial & am having to return the cream at my own expense so will have paid for the shipping twice :(((( Don’t get taken in by the offer as it is as complete scam!!!!

    Reply
  43. Thank you for this article I have just cancelled the account with Beauty and Truth. No matter what you do it will cost as you have to return the products at your own expense or pay £28 to keep them. I have decided to keep as would rather have something for my money and would actually like to try the products. I will happily keep you informed as to their success or lack of.

    Reply
  44. This is a total scam. Don’t go there. If you have before you read this then get on the phone and cancel your card…quickly!

    Reply
  45. You can’t cancel this once you have been snared, you done!!!
    My Bank actually paid these people and I went of it at them and had to report them in the end to get any sense out of them!.
    Then blow me,2 months later, of it goes again, the bank said they had been asked for the money and they were going to Pay it!!!!!

    I explained at great lengths what had occurred and STILL they paid them and I had to fight li,e mad to get the money back into my account and I know it won’t stop there, HSBC will do it again in a few months and the nightmare will kick off all over again. Its never going to go away.
    DO NOT ORDER THIS FREE SAMPLE SCAM!!!

    Reply
  46. I just read through all the blurb for this product and discovered it sounds much like a Dermologica product which I stupidly ordered on free trial last year. However I also read the small print and fortunately kept the original packaging. I noticed that the small print offered a time scale for returns if one was not satisfied so I only had to pay the return postage. What one can do of course is to decant the product into your own pots and continue to use it (as they are not going to reuse returned goods and they won’t bother to contact you to find out why the pots are empty!) so you can get some return for your money. Needless to say the product did not produce any obvious improvement whatsoever. BE WARNED. This seems to be a very similar situation. I did contact the Daily Mail and an article was printed about this sort of scam and this type of selling.

    Reply
  47. This is outrageous. I signed up for the free trial and have now had £141.60 taken off my credit card. I will be taking this matter further with the Trading Standards Commission.

    Reply
  48. Please can these ‘celebs’ take action against this fraudulant organisation. I will be going to my bank on Monday to cancel my card and highlight this disgraceful behaviour.

    Reply
  49. I totally agree a huge con, I would never pay this sort of money for a face cream, it was mooted as a free sample. Keep away fromm them, don’e fall for this.

    Reply
  50. I too have been duped by Truth@beauty. It was a pop up and said free sample. I filled in the relevant form including card details. I dont see very well so didnt see all the small print in faint font but did take a look. Suspecting it to be one of those things that automatically take money, I DID NOT click to confirm my free sample order but just deleted. Imagine my surprise when I received a parcel from Cyprus. The first thing I saw was “free sample” on the top of the box. So I opened the pots and tried them. Now the company write to me, pay or send back!! I had theown away the box anyway……..Fortunately for me, my bank spotted an unusual payment and phoned me telling me that if this firm tries to take more money, the card will be blocked. Do I just use the
    products now or what? I have to admit that the cream is working quite well and my face looks better. Now I am concerned by the ingredients…..what should I do?

    Reply
  51. Report hsbc to banking authorities ‘ cancel card and switch banks ASAP

    Reply
  52. Yes its a scam, it does nothing and you must call a number immediately to stop them sending you any more and charging you £69.00. You thinks its a sample but it a ‘trial’ which is scam for ‘we got you’

    Reply
  53. I fell for this as I’m not one bit technical and didn’t understand there were such scams. I used MY HUSBANDS credit card and paid £8.90 in total. When I told my daughter the next day she knew straight away and when my husband checked the were talking more than £60 which we can’t even afford. Ithey were shipped overnight (as they do so you can’t cancel beforehand) and my daughter did cancel the “susscriptipn I knew nothing about”. But I have to pay the return postage from n.irrland to Cyprus!!😡😡is this the best thing for me to do??? Please help thankyou

    Reply
  54. I also got conned took ages to get it sorted , all those offers are the same , best advice always read the small print

    Reply
  55. A word of advice in this day and age of touch screen devices and a seeming lack of ability to know what the link you are clicking into actually is:

    Hold the link button down, wait for your device to give you options on what you would like to do, and if the address looks dodgy, then it probably is. For those with a mouse and keyboard, well you should know better but hovering over the link will reveal the location in the bottom corner of the screen.

    I agree that it is a shame that someone who gives so much to charity would succumb to a massive pay-out simply for putting her name to something, a to hell with the consequences, but then – charity is tax deductible, and unless I’m mistaken, the Beckhams tax bill must be pretty hefty!

    I would consider yourselves lucky your card details aren’t spread across the web too!

    Trepie

    Reply
  56. Complete scam! I ordered it for my wife and saw nothing about signing up until after I paid the £4.95 postage. I phoned the number immediately and cancelled but never received confirmation. I am going to email them today. I have blocked all further transactions with the fraud department at the bank. Victoria Beckam wants to think again about operating something as devious as this. No wonder she is a millionaire!

    Reply
  57. THIS ADVERT FOR DEMAGEN iQ SHOULD NOT BE FEATURED ON FACEBOOK. ABSOLUTE SCAM.!!!!!!!

    Reply
  58. I’m not normally sucked in by offers, but the promise of losing my baggy eyes was too tempting not to explore, so I signed up for my ‘free’ jar.
    No free jar – instead payment of £4.95, which I believed to be the monthly payment, so didn’t mind. HOWEVER, when a later payment of £89 appeared on my credit card bill, I started to investigate. This larger payment turned out to be the real monthly payment – and for a tiny 5 x 6cm jar.
    To give them their due, they replied immediately to my two emails, and equally immediately cancelled my subscription. Unfortunately I was rather poorer by then, and the jury is still out as to whether or not it has reduced my bags! Slightly perhaps, but that could be wishful thinking with my son’s wedding this Saturday!!

    Reply
  59. I had such a shock when the ‘samples’ arrived. Pathetic little sachets which you could get for free from most department stores, I paid £4.95 and another £3.95 for this!?
    I had even more of a shock when I tried to cancel it, its Easy to cancel button lead you to ‘agreeing’ to charges of £69.99 if you don’t return it by tracked service to a PO box (no one would be there to sign to say they’d received your packet should you even send it tracked service) in Cyprus. I immediately called the 0845 number (what I thought was uk number but to somewhere foreign) and got nowhere as the person on the phone spoke Spanish and keep saying, no please hold, don’t cancel….how much that call must costed me! I hang up and called my bank for fraud department and they put a stop to it.
    PLEASE Beware -Same fraud but two different names to collected £4.95- CLINICDERMA and £3.95-DIVASKINFO.COM.
    A TOTAL SCAM!!!! Don’t sign up for their free sample or you’ll have the shock many of us have had.

    Reply
  60. I contacted the company within 30 mins of placing the order when I realised what they were doing. They assured me that I could cancel but needed to phone them back in a couple of hours. I managed to find the email address of the comany and emailed a cancellation of order. I received a confirmation of order cancellation and the promise of a refund. I then noriced that there were two more company names involved and that the debit payments to them would appear on my statement as CARE DERM SKIN & BETTER SKIN. i have contacted my bank who have frozen any payments to them. I feel that I have done everything that I can but would not be surprised if they continue to try and debit my account.

    Reply
  61. This is such a huge scam! I’m ashamed that I fell for it! Luckily I realised very quickly that I’d been conned!
    My bank saved the day, they refunded me the initial unauthorised amounts taken from my account and obliterated my card, new one in the post! Thank you Barclays Bank, you are the very best and I love you!

    Reply
  62. First time ever I have got scammed with this firstly the 4.95 was deducted then 3.95 from another company then 2.95 from a third company with 2 days. Called by credit card company and they advise they had seen this a number of times. They have passed it onto fraud department and cancelled my card. Still not received the product.

    Reply
    • I too fell for it. Three amount taken from my account over 12 hours from three different companies. I have today contacted my bank and they will monitor my account and ensure no monies are taken from my account. I contacted this company requesting they cancel and now this despicable company are now demanding I pay for a ‘Free’ sample and insist that goods have already been sent even though it was a Sunday. I don’t return the goods and pay for the return postage to Cyprus they will take the money from my account. Do not assume that just cancelling your card will stop them trying to take further monies. Telephone your bank tell them what is happening and ask them to assist. I have and they were very helpful. No such thing as a freebie!

      Reply
  63. You can add me to your list of idiots! I sent for the ‘Free Sample’ which I duly received, only to receive another shipment which had not been ordered. I have tried to contact the company to cancel ant further orders and to get a refund for the unordered shipment without success.
    I am an OAP and certainly can’t afford to have money leeched from my bank account wildly-nilly. I am going in to see my bank later today to see what can be done.
    Thought I had more sense, they used Victoria Beckham’s name, I wonder if she is aware of this!

    Reply
    • sorry tempting advert/offer, glad I didn’t take it up now, companies like this really make me so annoyed , its unlawful selling surely???

      Reply
  64. bad bad bad bad bad bad bad bad don’t go for it they think we are stupid and they are clever to get a money just like that No way . I live in U.K. And the post office toke 15 day I didn’t even know it. But £ 78 for a free product it a big scam.

    Reply
  65. glad I read the reviews as tempting offer but did show all the signs of a typical scam, surprise these companies get away with advertising like this on the web,

    thanks for posts as stopped me wasting loads of time 🙂

    Reply
  66. I got caught too but only because they used the Debenhams name in the add. The small print is very hard to see too. I contacted the fraud dept of my credit card bank and they will stop further payments. I emailed the company and cancelled any further products but they want the products returned to Cyprus!! What will happen if I don’t return them?? I hall contact the Citizen Advice Bureau too

    Reply
  67. I too was a ninny – thought I was getting Dior products from Debenhams. And I too am usually so wary of these ‘offers’. Luckily for me my bank contacted me with a fraud warning. I had paid postage for two products but apparently there was a third transaction on my account which thankfully they had already blocked. The guy I spoke to at Santander explained what the scam was about. Thank goodness they are aware to protect numpties like me!

    Reply
  68. Thank so much I had finished fill my details I read this and I have stop. Again thanks to you all.

    Reply
  69. I fell for the £4.95 trick too – feel such s fool . I made contact through live chat and they said the would refund half my money and the rest when I sent the product back ? I thought he was Joking at first – I said you want me to send you a product that I was to be able to trial. For 30 days back -he said yes and would send me an email back with details on how and sheer to send it , this was /0 days ago and still had no emai! If anyone as any ideas on who I could contact please help ! Desperate to not let let keep my money they owe me !! .
    Thanks Debbie

    Reply
  70. I first saw the free Sample on the BT site adverts, Victoria Beckam backing the product, so I thought I would send of for the FREE trial, p&p cost £8, my bank got intouch that there was an unusual company requesting payment, I checked and realised it was my FREE trial package, yesterday while checking my bank statement I found that the company had also take £59.64 & £69.87 which I had no knowledge of ordering. I have cancelled any future dealing with Dermagen

    Reply
  71. Bloody joke i sent my free trial back and cancelled my order and they have still taken £59.64p out of my bank just phoned them up explaining that ive sent it back and gave them a tracking number and they kept saying if i send the product back they will refund my money back in which i have but they kept saying it , so gave them a yes or no to answer me Q have you sent me another product A yes Q why A when you send the product back we will cancel you order – ffs😡 but have already sent back the free trial i paid pp of nearly £10 and paid £10 to send it back and now ive got to pay another £10 to send the other product back when it comes and hopefully get the £59.64p back that they taken from my bank and ill be £30 out of pocket just in pp NOT VERY HAPPY WOULD NOT RECOMMEND TO ANYONE

    Reply
  72. This is nothing but a scam to get rich quick by preying on women and using celebrities such as Victoria Beckham to fool & con people into a product that is overly priced.They were not upfront about the payment terms and cost.This product has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Results in description are illustrative and may not be typical results and individual results may vary. The descriptions on this page are fictious and indicative of potential results. Representations regarding the efficacy and safety of Dermagen iQ have not been scientifically substantiated or evaluated by the Food and Drug Administration.

    Reply
  73. Thought this was too good to believe so I googled this product with ‘scam’ – and came to this web page.

    Am surprised that Amazon have not stepped in yet as the web address for the offer is
    “Amazons.uk.hipandmodern.com” – this does not seem to be an amazon address, perhaps I’ll call them and ask if they really are endorsing this product.

    ‘Joe

    Reply
  74. i thought I had most things covered but they got through all my defences and I got really sucked in. What a scam and when I realised I contacted my bank who have confirmed that no further payments will be taken from my account. This scam ‘only’ cost me £8.50 but it could have been a a lot worse. I tried to phone to cancel the number given but it was just a farce that I gave up in the end. If they want the ‘free pack ‘ back they are welcome to it by sending me a self addressed envelope (or box) to send it back. One gets nothing for free in life and the old saying that if it sounds to good to be true then it is too good to be true.

    Reply
  75. I ordered the free sample then after reading posts on here email them to cancel it and within 1 hour I got the confirmation email saying my membership was cancelled and they refunded £4.95 back in to my bank but I’ve still cancelled my bank card just to make sure

    Reply
  76. Read all the glowing reports on this product and immediately cancelled any more payments to this company from my credit card provider. If the product arrives I will send back immediately.

    Reply
  77. They took the third payment of 78.49 today at 7 a.m. I was caught exactly as all others above.
    Do not fall for this scam!

    Reply
  78. Tried to order this product – the free trial at £4.95- but my credit card providers blocked the transaction- does this mean they have caught up with this scam. Tried two different credit cards to purchase this product – hopefully this has caused me a lot of hassle in receiving large amounts taken out of my accounts.

    Reply
  79. Saw the advert for this product today…. now being advertised as the product of two women contestants who supposedly appeared on Dragons Den and were offered investment from all the dragons and received a standing ovation….. my suspicion arose simply from wondering how on earth could two ordinary women produce this ‘wonder’ product when the cosmetics industry spends millions in research and development every year,, using teams of qualified scientists to try to produce such a product….. the old saying sprung to mind ‘if it looks too good to be true, then it’s probably a scam….. So I did what I always do before committing to anything like this, simply asked Google if this offer was a scam…. and I was taken to this page…… Don’t think i’ll be ordering any…… Always check Company’s,, Business names,, offers etc… and never click on links to sites…. always navigate to the site or company yourself through Google or any reputable search engine….. Having said that, I do have some snake oil for sale which cures almost any illness…. oh, and I think I might still have some Magic Beans if anyone’s interested….?

    Reply
  80. Unfortunately I too fell for this and as such am extremely annoyed with myself. However, I took immediate action as I realised the subscription part didn’t show up until after the order was completed. We have had a number of emails going back and forth and I have told them I have spoken to my legal representative. I have also told them under UK law they made an offer of a Free product for a postage payment. I accepted that offer therefore a contract was made. They sent said product. Deal done. If they happened to send more than they intended then that is their loss. No where on the advert was there any indication as to the actual size of the free sample. In fact looking at the screen print it actually does show the full size jar so that is very misleading in itself. No where during the order process was I given the opportunity to opt in or out of the subscription which I should have been done. Under advertising rules any opt out options such as ‘I don’t accept this offer’ has to be of a reasonable size that it can be clearly read and has to be immediately obvious. In this case it wasn’t. Therefore I have told them I am contacting the Advertising Ombudsman to lodge an official complaint about them. I have refused to pay £30 which is what they want for the product sent. I am refusing to send it back. If they want it they can collect it or send me a prepaid postage label. I have also told my bank and changed my debit card. This took all of 2/3 days to complete so was very easy. I am also looking at communicating with the Financial Ombudsman as I am sure they are at fault somehow under their rules. And if there is anything else official I can think of to throw at them I intend doing it. And all that before I start using my connections as a writer to spread the word about the unethical behaviour of this company. Do you think I am annoyed or what?

    Reply
  81. I too was conned I really thought I was brighter than this? I rang them and they refunded 50% immediately. I have to send the goods back to a PO box in Cyprus to receive the balance. After almost an hour on the phone and the cost to return the samples I decided to cut my losses.

    How are Beauty and Truth (ha ha good name) allowed to get away with this. I am sure all the ladies on this site are not wet behind the ears. Its just false advertising and should be stopped

    Reply
  82. I almost fell for this scam but when they asked gor my security number alarm bells rang…
    Thank god i searched google and found this ….
    Scumbags…
    Does bbc ie dragons den know about these claims on Fb ..
    I will be reporting them

    Reply
  83. On 11th September I saw my wife looking at an ad about how two sisters surprised the most shrewd Dragon Den’s Panel of Investors and one of them bought a 25% stake in the Girls Company and mentored them in producing this wonderful Skin Care Product. Then I saw the TRIAL OFFER and in my early life I came across genuine products on “Try before you Buy”
    So I thought it could be a wonderful present for me to buy for her, only if she approved it !!!
    My wife tried to prevent me from using my Nat West Credit Master Card for the shipping cost
    saying “Buyer beware” but I didn’t listen to her as I knew Credit Cards have protection built in. I only ordered the Junivive Cream which is another name for Dermagen iQ but I didn’t order the Serum as it wasn’t FDA approved and said so in the Terms & Conditions for Trial Offers !
    I waited for some time then on Saturday morning the postman delivered a padded envelope.
    I looked outside of the envelope to find out where it was posted and to my surprise, I found it was from Ruislip, HA4 8HH There were No invoice or any explanation for sending me that Serum which I didn’t order and said so in my e-mail on Sept 11, 2017 at 11: 13 pm They seems to have ignored it . When I got my Nat West Credit Card Statement I saw they have already taken the Shipping costs for two items separately £ 4.93 & £ 4.92 respectively but it came in one envelope to me so why they taken my money for two shipping costs ? I realised that the Serum was a “Push Sale” imposed upon me which is illegal and it said “telling you that you’ve ordered something that you haven’t” In my case was the Junivive Serum they have included despite I sent a clear message that ” I only ordered the Free Junivive Cream not the Junivive Serum as your order confirmation states”. When I wrote to them they started claiming it was a combination product offer and which in this case is Junivive Serum is really an optional offer It may be that you were unable to opt-out thus it was also sent out. If that is so why then they charged me two shipping costs ! There is no doubt in my mind it is a Scam.
    When I contacted NatWest Cards Customer Service, Southend -on-Sea, SS1 9Aj , Bradley one of the support team told me the money has already been paid by the bank and there is nothing they can do as they have to protect the retailer’s interest. I still have two weeks to pay Nat West for that scam and I am prepared to go the whole hog and try to resolve this matter.

    Reply
  84. I use a ‘ POCKET ‘ card for such purchases, You load the cash on the care first,……say £10. That is the only amount that can be taken, Just to be on the safe side….. I still cancelled this card and got a new number, I did not want any future cash I might load, to be taken. I think all my friends have been caught our with these scams….I was caught with the diet keytones one. They are evil scams and should be legislated against. It is false advertising to say something is free, when it is NOT.

    Reply
  85. I was charged x 2 lots of 59 and there was a number on my bank statement that I saw and called (cannot see it now so unsure how to contact them)…

    they said would reimburse me both sets of 59 but only had one refunded

    anyone have the telephone number for these please

    thanks

    emma

    Reply
  86. People MUST ALWAYS read the terms and conditions, always, before giving card details, in all circumstances.
    Yes, the T&C’s were in a small font, but we were told that actually the so called free trail would cost £26, and further jars of cream would be sent automatically and payments automatically taken if we didn’t cancel withing 15 days. I read this and knew to stay away.
    Where the company is misleading and dishonest is by giving the hard sell when you try to cancel, having to ring the expensive 0845 number to cancel, saying it’s free when you have to pay £26 for the trial pot, and asking you to return the product if you don’t pay the £26 etc.
    Oh and kate middleton indorsing the product, in fact, saying it is her company? Lies!!
    I’m sorry so many of you got juped, and have had so much hassle as well as lost money.

    Reply
  87. Complete scam! Nowhere on the information page for a free ‘SAMPLE’ does it say it is a trial offer that continues unless you cancel within 15 days or be charged a huge amount. I called them immediately after receiving the email and realising it was a scam. They had already charged my credit card twice – £3.95 and £4.95 for shipping fees for two products ‘gorgeousnow’ and ‘brighterskin’ — neither of which I had ordered. Over the past 4 days I have sent and received over 70 emails to/from Beauty&Truth, trading as Dermagen IQ
, PO Box 7624
, Milton Keynes, MK11 9LA, 
UK, +44 845 528 1257
, support@findbeautyandtruth.com. They cancelled any further shipments and one of their emails said they had already refunded the shipping fees. Not true.

    I’ve filed a complaint with Trading Standards through the national Citizens Advice number on the Trading Standards website. I have my Visa card Disputes Team monitoring my account for the refunds, which the company is required to pay with 15 business days of the date of the email promising the refunds.

    I refused the parcel when they tried to deliver it, which you have the right to do under the Consumer Rights Act 2015 for mispresentations by companies of types of sales and products.

    Wish I had though to take the products, cancel my credit card and keep the goods.

    I’d rather have them fined by Trading Standards. Unfortunately, my credit card company said they get a dozen calls daily about this scam and that once enough people have complained to trading standards, the scam company will just shut down and open up under another name doing the same thing.

    Reply
  88. All these so called free trials are false A it is NOT free ,B the creams cannot be bought anywhere unless you sign up to regular shipments which are very highly priced .Which with any normal product you do NOT need every month. Getting out of it is almost impossible as once in the banks cannot or will not cancel the direct depit so you are stuck with trying to ring to cancel ,which is usually impossible to get on to and on whole ignored when you have canceled . IN END ALWAYS READ THE SMALL PRINT TO END DO NOT SIGN UP FOR ANYTHING THAT DEMANDS YOU PAY EVERY MONTH< IF YOU CAN,T JUST BUY IT IGNORE IT

    Reply
  89. I failed to read the very small, small print. I paid the postage for what I thought was my free product. When I realized the scam I contacted the company and they said if I return the products then I won’t be charged. I have to pay the return postage. I am disgusted with the way they are scamming people.

    Reply
  90. I have been totally scammed by this company: Beauty&Truth, trading as Dermagen IQ
, PO Box 7624, Milton Keynes, MK11 9LA, UK, +44 845 528 1257: support@findbeautyandtruth.com. . Trading Standards will be alerted today without further delay. Horrific treatment. DO NOT GO THERE!

    Reply
  91. I sent for this product and then realised they were going to Bill me for £150 after reading the small print. I rang the company and told them I did not want it and they told me to send it back or I would have to pay for it. I returned it by recorded delivery another £8.00 as was told to do and also had to e-mail them with the returns number . I cancel my card at the bank. I am not happy they still have my name address telephone number + e-mail address.

    Reply
  92. Did you get the refund, did anyone ? Not sure to cancel card yet or not as how would a refund work ? They said it could take 5 – 10 business days to process, but I don’t want them having my
    bank details a minute longer.

    Reply
  93. This is a complete con don’t fall for it .

    Reply
  94. Thank goodness I’m becoming cynical in my 49 years. I read this first, before hitting the try now button this is what I came across:-

    *removed

    It was one of those adverts that pop-up on the right-hand side whilst reading my emails and I accidentally clicked on it! I bet the people mentioned in the testimonials would have few things to “really” say!
    Please also note that their https DOES NOT have an “s” . I can’t recall exactly what that means but something tells me its not a legit site or something like that.

    Reply
  95. what is the returns address for these products ?

    Reply
  96. Here’s the address:

    Phenom Health Returns
    PO Box 42388
    Larnaca, 6533
    Cyprus

    No idea what it’ll cost to send back to Cyprus though. And they only give you 30 days from ordering to return.

    I was duped too. Based on my two week trial, the product has had ABSOLUTELY NO EFFECT. It did nothing for me at all.

    Reply
  97. I’ve just had an advert come up on my Facebook saying this cream has been funded by the Dragons from Dragons Den. Please be very careful because nobody is policing these adverts and when I was caught out, my bank said they could not get my money back since they had changed their rules due to so many people falling for these scams.

    Reply
  98. I have just found out I have lost almost £350 to this scam….. there was nothing on there to make me suspicious….. I haven’t even received all the product…please anyone reading this…do not buy it…. you will be conned

    Reply
  99. please dont go near these robbers, its a complete scam,my partner Sue, tried the free trial, which was rubbish, she contacted the bandits to cancel ,was charged £69-79, contacted our bank who are aware of this gang, they told us that have 2 other subsiduaries, which may try to mug us, so annoyed, please make your friends aware!!!!!

    Reply
  100. This is what I have had to send them:
    ON 13 MAY 2018 I AGREED A TRIAL FOR DERMAGEN IQ CREAM AT A PRICE OF £4.95.
    I DID NOT ORDER ANYTHING ELSE.

    YOU HAVE SENT ME DISPATCH NOTES (ORDER NO. 20007765 & 20007761)

    ON 14 MAY YOU TOOK £8.90 FROM MY BANK ACCOUNT.
    ON 15 MAY YOU TOOK A FURTHER £2.97 FROM MY BANK ACCOUNT.

    AS FOLLOWS:

    15/05/2018 INT’L 0069125893 LIFTEDSKIN 08081894367 2.97
    14/05/2018 INT’L 0063427084 LIFTEDSKIN 08081894367 3.95
    14/05/2018 INT’L 0063427083 REVITALIZEDSKIN 02039362435
    4.95

    YOU NOW HAVE £11.87 FOR A £4.95 (AS ADVERTISED) AGREEMENT.
    THAT AMOUNT IS 240% OF THE AMOUNT YOU SHOULD HAVE TAKEN WHICH IS THEFT.
    I AM WARNING YOU- DO NOT ATTEMPT TO TAKE ANY MORE OF MY MONEY.
    CANCEL ALL RECORDS YOU HOLD APPERTAINING TO MY INFORMATION.
    DO NOT SEND ANY UNSOLICITED PRODUCTS TO ME.
    YOUR COMPANY IS A SCAM.
    MY BANK IS AWARE OF THIS FACT.

    (I wish I had looked at the reviews first – feeling like a fool ).

    Reply
    • This page is a review of this product, which we do not endorse. There are contact details provided above that you should use to cancel your order.

      Reply
  101. Hello I think I have a much better result
    I also ordered the free trial for dermagen iQ and when I received the email from them I read it and realised I had signed up to a repeat order process. I went online to cancel and noticed that I would need to wait to receive the product and then send it back. It did however give me an option to pay 28.71 for the product whilst being able to cancel my subscription. Which I did. I also contacted support@findbeautyandtruth.com and listed the sequence of events and why I had not realised that I was to be involved in future purchases or transactions. They replied straight away within two minutes and cancelled my order my subscription and said that my money will be back in my account within 5 to 10 days. They sent me a confirmation code and a uk phone number. I will post an update as soon as my bank confirms that this has been refunded.

    Reply
  102. I also took up an offer of a free sample of Dermogen iQ, made by Beauty and Truth. I was asked to pay £2.95 for shipping and the product duly arrived. However, what I didn’t realise, because it was in the T & C small print, was that by giving my name,address and credit card details that I was actually signing up to a subscription.
    The first time I realised this was when my credit card was charged with £78.49. The charges put through for both the free shipping (£2.95) and the apparent membership was from “clinicderma”. I contacted my Credit card company and they advised that they were aware of such “scams” but could not refund the money. They could, however, block that supplier and reference from taking any more payments.
    When I again looked at my Statement I saw that another company, which appears to be based in Mauritius,and who I know nothing of, has also taken a shipping charge from my account of £2.97, some three days later.
    Today I have asked my credit card company to cancel my credit card and also called Beauty and Truth and spoken to “a senior customer service advisor” and informed him that I wanted to cancel my membership. This I feel can only be described as “sharp practice”, but I am not sure whether he listened as he was more concerned with giving a speech on the values of the product. We will see what happens.

    Reply
  103. for me one of the worst customer experiences.
    i actually felt that something was not ok, before i even received the “special offer”, so i cancelled my membership before even receiving my parcel.!!!than aprarently confirmed by Hermes my parcel got lost.

    because i was told i only get my money back. if i send the item back to somewhere in greece.

    anyway i never received the item! couldnt send it back and paid £40 . i do have a proof from hermes that my item is lost. send it to them , no answer.

    it was a bad experience. i wont give up. and will send them a copy to their customer email of this page.

    whgat a scam. horrible.

    Reply
  104. Hi I am so glad I decided to read the reviews first before I ordered I will keep my wrinkles, I did try to order with my credit card no joy those people are very clever they know that the credit card can be blocked by the bank they wanted my debit card so that they can take the cash out right away yes very clever folks avoid at all costs

    Reply
  105. I had an email from who I thought was Boots the Chemist, I have an account with boots so this was no different. It asked me to participate in a quick online survey to see what I thought of Boots, in return I could choose what gift I wanted but only had to pay package and posting which ammounted to approx 7 or 8 pound. I hadnt been invoiced or my bank account debited until two weeks later, where I have been debited £148.48, they said I had signed up for the full wack, whereas I only entered the detzils asked to pay for the package and posting, I even remember ticking a box to say I did not want to pay for any further items. Do not fall for this, I could ill afford to pay the axtra money, and am so annoyed sith myself for falling for such a scam, when I phoned boots the man told me it was nothing to do with them, which it wasnt, and gave me the number of an action fraud team, no interest whatsoever that it was being done in thier name.

    Reply
  106. Well I wish I had read all these reviews, before I too fell for this ‘con’
    Within minutes of realising what I had fallen for, I telephoned the company and said that I only wished to try the product, before deciding if I wanted to buy it. Stupidly I had not read the small print….
    I said I wished to cancel the trial sample, but the woman said it was too late. I said ‘ how can it be too late, Ive only just placed the order’ Anyway she kept rambling on and so did I !! I told her I don’t have the money to keep paying them every 30 days for the actual product.
    I told her I will be returning the sample as soon as it arrives.
    She said that as long as I return it within so many days, they will not send further products or take the money from my bank – We’ll see !!! I bet its not that easy.
    I am so angry with myself for doing this – I’m usually on the ball with this sort of stuff.
    If something sounds too good to be true – it probably is !!
    If this ‘great’ product offer pops up on your phone or internet my advice would be IGNORE IT.

    Reply
    • Update on my previous comment (June 27 2018)
      I went straight to my bank and was put in touch with the ‘Debit Retail Disputes’ team.
      On looking at my account that day, they noticed 2 amounts had been taken from my account which added up to £9.95.
      I have instructed them to block any further payments to any of these affiliated companies;
      gorgeouskin or skinspa or beautyandtruth.com
      I also received an email from one of these companies refunding my £9.95 !!!
      However the sample package arrived the very next day…. There were 3 products inside which I did not even look at or open. I immediately went to post office and returned the package – to be signed for.
      Cost to me – £10.50 !! but glad to see the back of it.
      Looking at the Royal Mail track and trace service, I can see that they have received it.
      Watch this space to see if anything else arrives – I sincerely hope not.
      I have learned my lesson…

      Reply
  107. My wife ordered this and only after did she realise she was signing up for a continuous replacement order. I phone the help line to cancel and spoke with a lady (in the Caribean). She was really helpful and agreed to cancel the order. She did try to get me to keep the trial for £29.95 and have no further shipments being sent, which I declined. I guess it just depends on which operator you get connected to as to whether they are helpful or not.

    Reply
  108. I’ve had exactly the same experience as the other reviewers. This company and their products are a BIG SCAM – First there is no list of ‘ingredients’ on the actual products..it could be anything in the jars. And to think I had been conned into having a monthly sum taken ‘automatically’ from my account, I felt really p…ed off! Happily, when I spoke to my credit card company about the problem; about Beauty and Truth, (what a joke) taking money ‘automatically’ every month, from my account, the credit card company informed me that they simply put a BLOCK on the company details. So that no money can be withdrawn from them. However, to make doubly sure I cancelled the card and they are sending me a new one. ALSO I tried to phone the number 0845 5281257 and surprise, surprise it’s unavailable. So I emailed them to ensure that they knew I was cancelling….dont suppose I will hear from them either.

    Reply
  109. Dear Dermagen,
    I phoned to cancel and spoke to Ralph at the end ofJune. He gave me 2extra weeks trial
    but I can still see no improvement so I should like to cancel now. Your telephone number is mysteriously unavailable. I do not wish to pay any more money. I am contacting the Debit
    Retail Disputes and telling my bank to block any more payments. Julie Bidmead

    Reply
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