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Is the Claire Hydrafirm trial a scam? Review Inside

Is the Claire Hydrafirm trial a scam? Review Inside

While browsing Facebook recently I came across and advert for Claire Hydrafirm that led onto an advertorial that claimed that Christie Brinkley had appeared on The Today Show with Dr. Oz talking about her name anti-ageing skin product.

This advertorial had a number of impressive claims, but there were a few tell-tale signs that this offer is not what it appears to be.

Firstly, the website url is unrelated to skincare or celebrity news, and the claims did seem to be a little unrealistic.

Our biggest issue was the fact that Claire Hydrafirm is advertised as a trial, which is often a bad sign.

Trial offers have a bad reputation with many leading onto expensive auto-ship programs.

Claire Hydrafirm Advertorial

If you have come across this advert or a similar one and you are wondering if this offer is legitimate then I would recommend that you continue reading.

Our review will look at this product in more detail before concluding whether we believe it to be a scam or not.

Please read on to uncover the truth behind the hype.

Claims made by Claire Hydrafirm

According to their website, using this anti-ageing face cream offers the following benefits:

  • Achieve visibly younger looking skin
  • Smooth look of stubborn fine lines
  • Restore your radiant, firmer looking skin
  • Brighten skin’s appearance

To check that these claims are accurate you should look to see what ingredients have been used.

You should never try a product without first checking what it contains, what if the product is ineffective or contains ingredients that are likely to cause side effects?

Ingredients found in Claire Hydrafirm

There is no label present, but they do mention the use of three of its main ingredients.

These include Vitamin E that can help produce additional collagen, Glycerin that helps to maintain skin’s water balance and Sweet Almond Oil that works as a moisturiser.

While these ingredients are not new or exciting, they have been proven to offer some benefit.

Of course without knowing how much is present or if there are any other ingredients used we cannot comment any further on whether its claims are accurate or not.

Price of the Claire Hydrafirm trial

As we have already mentioned, Claire Hydrafirm is available for trial. But if you are expecting this to be a free trial then you are going to be disappointed.

When you first sign up to this offer you have to pay a shipping charge of £4.93.

This initial fee covers a period of 14 days, after which you will be charged again. With this second charge being £49.95.

Failure to cancel the trial will also mean that you are automatically added to an auto-ship program that will ship you further monthly packages at cost.

These monthly shipments will continue until you contact Claire Hydrafirm to cancel the subscription.

Is the Claire Hydrafirm trial offer a scam?

The ingredient information while spare does show that this product may offer some benefit to you.

Its cost is not as high as some trial offers we have seen either, although still higher than we would like.

The main issue we have with this offer is the use of auto-shipping, which in our experience is likely to lead to complaints. In particular from those unaware of its use.

There are certainly better and cheaper options available, so while this offer is not the worst it is not the best either. It maybe better to look for an alternative.

Contact details for Claire Hydrafirm

The contact details needed to cancel this trial offer are as follows:

Phone: 0800 778 9278
Email: info-eng@clairehydrafirmcream.com

Please leave a comment for us below if you have trialled this product.

Alternative to Claire Hydrafirm

Bioxin RegenerativeThe Bioxin Regenerative Anti-Ageing Day Cream, which is available to buy from Bauer Nutrition, is our recommended alternative.

It contains proven anti-ageing ingredients such as Syn-ake that will provide the following user benefits:

  • Fine lines and wrinkles are reduced
  • Collagen production is increased
  • More skin moisture

This product is not available for trial, so you wont encounter any hidden charges or repeat orders.

Click Here to read our full review of Bioxin Regenerative!

211 comments on "Is the Claire Hydrafirm trial a scam? Review Inside"
  1. do not buy Claire hydraferm cream they charge 4.95 postage package , risk free trial, 10 day free trial , if not happy return , they don’t tell you it can take 10 days to get it , they start day one from day they post it , and it can be in transit , 10 days before get it like it did me , so I tried it for 2 days thinking that was my 2nd day of trial. I was sending it bk, as it not what I thought , it looked like cooking oil on my face very greasy, in mean time they take full 44 pound out your bank, , it false don’t be fooled like I was , i asked for my 44 pound b put back been told no , so i,m 44 pound out of pocket for a product i wont use, i asked numerous times for address to send it back, still waiting for the address , steer well away unles your lucky ones who get it quick, it shipped from America i be going thru ombudsman, consumer rights til i happy this is getting resolved , don’t get fooled by all top stars who advertise this thinking yeah it good ,,

    Reply
    • I am so furious with myself. This trial is a scam!!! Now £50 plus out of pocket. Contacted via email numerous times before the 14day period lapsed for return addressbut no reply!!! Contacted customee services(nigerian) would bot give me address and kept saying too late to return when it was 10 days later.
      Bank cant help!!!

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      • I see myself as a victim of Clair Hydrafirm and ask anyone who has been a victim or knows a victim to contact BBCs Rip Of Britain and Martine Lewis or any area who can investigate this company.

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        • Iam in the same boat here managed to get 178 out of the bank not even recived any such item i will roward a complant to the bbc rip of briten

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          • Free trail ended up paying 80£ without my knowledge.It is scam on face book advertisement

        • I thought I was applying for a free sample .Have just discovered I have been debited £79.92 +£79.94 obviously got no result on the telephone .

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          • As Audrey Platt thought I was just paying for a free sample only to discover I also have been debited with £79.94. Tried calling the company but contact number is not valid.

          • This has also happened to my mother in law. She thought she was ordering a free trial but had a £79.92 + £79.94.. would like to know if anyone has tried returning the products or has people ever got their money back?

          • I’ve just discovered they’ve taken almost £160 from my account, I can’t afford to lose this it’s half my rent money, I’m bloody angry, going to the bank later on let you know if I get any joy but doubt it, it’s not only the money I feel so stupid

          • I also fell for the scam. $240.00 AU money was withdrawn from my credit card. Iv called them and argued with them I wanted a full refund. They reimbursed me with 50% of the $240 they’ve charged me. I’m so gobsmacked and very upset right now

        • Have today phoned Claire Hydrafirm. The reason I ordered the sample was I replied to an advert which claimed the dragons den has invested money in it with 2 girls that appeared on the programme and have a formula called Claire Hydrafirm! So I trusted it. I’m sending it back have been given an address and have informed my bank!!! It’s fraud not a scam.

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          • Have same problem thought I was getting trial ended up paying £79.94 +84.87 + 59.99 for 3 products tried calling got cut off then hold 10min then told to contact rhino servicesupplied no body got back to me hopelse’s never again

          • I contacted them too now. They offered me 50% back from the $24.00 they’ve charged my credit card. I fell for their scam n had no idea it was a trial. How did u manage to return the product ??? The man wouldn’t budge as I argued with him

        • I order the sample pot of cream from this site too thinking that all it was and then noticed they had taken 2payments of £4.93 I questioned it and they said it was the serum too so I excepted that and thought that was the end of it then I noticed this month that they took £150 plus without my consent it really is a very poor company ripping people of!!!!! I had already questioned them and I phoned the number given after this huge amount of money was taken from my account to speak to a Nigerian man who didn’t have a clue!!!! Don’t buy from these people !!!!!!!!

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        • I want to cancel this immediately and do not send me any more and take no further payments from my bank

          Reply
          • This page is a review of this product, which we do not endorse. There are contact details provided above that you should use to cancel your order.

    • I have been scammed they have sent me another cream and eye serum been charged £188 rang them to be told it is there t and c which I have checked and I can not see the prices if you do not return with in the 14 day trial I would never spend this sort of money on cream I told them but its a waste of time will have to go to my bank s they have my card details

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      • I also fell for the free trial SCAM .
        Tried to contact them and gave up after reading reviews.
        I called my bank NAT WEST. They have refunded me the monies charged by this company paid after my initial attempt to cancel.. and the bank advised to keep a eye on my account and inform the bank of any more debits taken and they can be withdrawn and refunded.

        Any one have any luck with regards to Face book complaint or trading standards

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        • I have just fallen foul of this scam ! How did you manage to get your money back ? I am with the Nat West too and they’re saying I agreed to T’s and C’s , I didn’t agree to anything , furious over this , any ideas on what to say to the bank ? Cheers

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          • Best to cancel your bank card, otherwise they will just keep taking money out your account if your bank won’t halt them taking payments. I had all sorts of excuses from this company after I sent the sample back! Luckily I only got charged for postage and cancelled my card hopefully this is the last I hear off them it’s disgraceful they are still getting away with this.

          • I’ve fallen too with this scam. They offered me 50% back only. I insisted I don’t want their products. I’m furious

      • Yes contact your bank immediately as you will have to get a new debit or credit card. I did it 2 hours after I’d purchased the cream a free trial which I presumed would just be a small amount in the pot, as it didn’t indicate added fees. That came in an email after I’d made the purchase. I did screen shot everything and they are definitely fraudulent and misleading. After contacting my bank I still found that they’d took not only the £4.93 they said it costs, but they’d also took £4.91. Well that account was different to the one the cream was from. I now have a new card. But I’m sure they’d of carried on taking more money. They are thieves and shouldn’t be allowed, it’s false advertising too. The customer number they gave me wasn’t a valid number either I have screenshots of all the activity I had with them. I’d love to know where to send them so that they can be stopped.

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        • I fell for this it was only when I read the leaflet I realised the true hidden cost, nothing free about this trial, cancelled my debit card immediately, so have only lost the postage. This is a nasty con and their emails have the nerve to talk about customer friendly fraud, that’s a laugh when theirs is blatant. Cancel cards immediately new ones don’t take long to arrive. Ladies stay away from this product

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      • I too have been conned a lot of hassle to return her these ya need to track the parcel Ana emi no’s for the products that you get when you ring you have to put on the outside of your returning parcel but you can change your payment card that’s free so no subsiquent payments can be taken as an alternative

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    • It’s a total scam & they are conning people as there advertising is misleading you pay the £4.95 for the cream plus £4.95 for the sirum then once you receive the items if your not happy they want you to send them bk costing you more money so you are out of pocket & have no product so basicly you are paying for no product. And if you don’t send it bk they try taking more money for stuff you didn’t want
      Avoid this company like the plague

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    • Hi unfortunately I have just made the same mistake as yourself. Did you get an address to send the product back. If so would you be able to email this to me Please Zoe

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      • Hi u have to get a ticket number from there email because they will give you a number to write on envelope with out this you can’t return product

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      • I did a search and found this address: –

        Clair Hydrafirm
        PO Box 456
        Ruislip
        HA4 4HH

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      • Customer care returns
        Pobox 455
        Ruislup
        HA4 6HH

        Tracking no you have to also get your parcel tracked and put the no clearly they give you over the phone clearly on the ouside of the parcel

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    • this is definitely a scam, I just had 79.pounds ,94pence and the eye cream was 79pounds;92pence;so I am out by 179pounds;86pence. so have cancelled my card incase they try again,

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      • Just been scammed by these fatherless people – it can happen to anyone 🙁 another expensive lesson learnt. Just filling in on line fraud report !!!

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    • Anyone who is concerned about this company, Claire Hydrafirm Cream-Serum, please contact Action Fraud.

      Reply
      • I fell for this scam but felt a little uneasy about ordering the free sample after I had sent for it. I was charged £ 4 95 and also another £ 4 91, I contacted my bank straight away to cancel my debit card and am so glad I did as when the product arrived I saw that it would be automatic renewal at £79.94..

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      • How disgraceful they can get away with this. The Banks should be made aware of this scam and not pay out as it’s so well documented.
        I paid with Bcard credit £89.95 x 2 and £84.94 x 2
        Got no joy from the Bank other than barring further amounts takien. Said should have sent product back but they didn’t even supply return address. Don’t hold out much hope of getting
        Money back although I used Credit and not debit card and this is supposed to be easier

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        • Hi
          Just read your review on the Cream you purchased
          I did exactly the same thing and charged the same the woman that answer the phone has rhino skin as she must have so many people like us ringing her.
          The company should be brought to task I rung two weeks after the trial period and have had two more lots taken out!!! Have informed the bank but they say even change my card – just in case
          I felt such an idiot that I had fallen for it and I am so switched on in running my own very successful business over the years, but having read yours so recently felt I had to reply to you.
          Here’s hoping that this company is got rid of!!!

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      • I sent for the free trial, stupidly, and they sent me a second jar of the cream also so I phoned them to cancel all further business with them, was told that would be fine and thankyou very much so to speak, I have since found out that they have taken upwards of £339.40 out of my account, my bank is dealing with it but I don’t know if I will get any of my money back, I cant afford to lose this money, I am a OAP but they don’t care about any of that do they? Im furious with my self for being so stupid!!

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      • I just been done by this company they have taken approx 380 pounds I only ordered samples and thought end of it until I received my credit card bill? Can anyone tell me there tel number please? Thanks

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    • I have just fallen foul of this and it has cost me £160 do not buy this product. I didn’t receive the product for 7 days and when I tried to cancel they said the trial was from the order day. I am going to try Barclaycard to see f they can help to get the money refunded. TOTAL SCAM!!!!!!!!!

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      • Don’t waist your time as they were most unhelpful with me. Although I see two posts were Nat West did refund
        Feel like changing my bank!!

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    • You can contact the police at ACTION FRAUD if you have concerns about this company.The more people complain this company will be investigated.

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    • The phone number to cancel subscription does not exist. I immediarely phoned my back and they will stop any further payments they try to take off my account.

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    • I too have been conned, it’s rubbish, I feel so stupid!

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    • I have also fallen victimm to this freud/scam, having had £160 taken from my account 14 days after the initial ‘postage’ costs, then again another £190 taken 2 weeks after! My bank (Barclays) have raised an iinvestigation, I am hoping this may result in some sort of resolve and monies back, although after having read peoples experiences I am doubtful, but at least I am ensuring no more monies goes to them. I appreciate everyones sharing, as this has enabled me to realise the issues and take action.

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  2. This is a BIG SCAM BEWARE I have reported it to my bank and will be seeing a solicitor

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  3. I too was fooled into taking this trial. Claire Hydrafirm ordered on Monday received on following Saturday . That’s the first week more or less over and still haven’t trialled the product. So I read the info enclosed in the envelop and blow me the stuff has to be returned within 14 days of order which means I should really have handed it back to the postman as soon as he handed it to me to allow Royal Mail to work their magic and get it back to its manufacturers in time! If I don’t then I’ll be £49.95 pence out of pocket. I try ringing the 0800 number supplied only to find it is out of order. Yes you can see where this is going. I’m going to run out of time and they are going to click my hard earned pension.
    Absolutely raging and no idea how to proceed further

    Reply
    • This happened to me with a different product last year…Mine would have been £89 every month. Contact your bank, give them whatever company or names appear on the packaging sent to you and tell them not to pay anything or anyone by that name or any company requesting £44…..It worked for me and I never heard from them again…Good luck and I hope this helps

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    • Me too, I’ve been on the phone for 15mins & they’re not answering the phone, there’s no return address either. What did you do? Perhaps cancel your card?

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      • I am disgusted that this Company have stolen from my pension, and I can ill afford to lose £93 I did not sign up for anything other than the free trial, which by the way was advertised on FB. When I realised that money had been taken from my account I immediately contacted my Bank who refunded my money on the same day, My Debit Card was cancelled and they put a block on this Company taking any more money from me. The fraud department of the Bank are looking into this Company and have said they’ll get back to me.. Maybe the answer is to let whoever manages FB know this Company are running a scam on their Website. I hope Trading Standards get involved in this and closes them down.

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      • Tried that, cancelled, card still took money. Fuming!!! Bank cant help

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    • Block them taking payment at your bank I too was caught out by this I blocked the payment and am now going to trading standards to others LOOK ON GOOGLE THIS IS A SCAM THE CREAM AND SERUM THEY TRICK YOU INTO BUYING CAUSED SEVERE DERMATITIS FOR ME AND THEY DONT CARE. THR STARS THEY CLAIM TO ENDORSE THIS PRODUCT DONT BEWARE!!!!

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    • I rang today to cancel and the person was rude to me on the Phone said I couldn’t cancel the order (even tho only ordered yesterday) and have to ring back when after it’s come to me for address! Been to bank and blocked them so can’t take more money. They even took money out of my bank for ringing costumer service! .pissed off!

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    • Your not alone can’t believe I have just done the same furious with myself. Trying to find the address to send it back. Not having this, how do they get away with advertising this ? Zoe

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    • Contact your bank IMMEDIATELY hopefully they can refund any monies taken and stop future payments

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    • Ni Catherine Im going through exactly the same as you. Ive tried everything.
      Finally blocked payments to see if it works. I note your comments were 21 November 2017 would you kindly let me know the outcome of your situation and any advice you can offer. Many thanks. Lesley Briscoe

      Reply
    • Just cancell your card and get a new one. SIMPLE

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  4. Yep you are quite right in saying “trial offer” leads to an auto ship on your account. Companies like this should be closed down. I received the product yesterday with a letter and on the reverse side of the letter, came their terms and conditions. What gives them the right to steal my hard earned money – I never signed anything! Let alone the inconvenience of having to get to a post office to send the product back!!! I will not even try the product in light of this, as I am absolutely disgusted that companies must stoop to this level of marketing to try and sell their produce!

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    • Please could someone send me the address to return my products.

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      • Customer returns, PO Box 455, Ruislip HA4 6HH

        You need to put your RMA number on return package which is the first 8 numbers of your order number

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        • Hi did you have anymore problems after this? Its now Feb 2018 and they are still trading. Thanks. Lesley

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        • the RMA is the order number plus 4 numbers you will only get from speaking with the extremly friendly person at the other end……im really angry i ordered these products and been to the bak saturday. i dont check my account regulalrly so they said if they take money to contact them within 24hrs….using dragons den is frudulant isnt is? but the names dont macth do they so its us who shouldve followed through and checked throughly…..

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      • Cant get address off them. Have tried via email and phone, they will NOT give me return address. I have been in touch with bank they cant help as received product. Dont know what to do, requested address 2 days after trial but they kept telling me out of time. Si mad that i have been scammed!!!

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      • Send back to
        Customer care services, P. O. BOX 455, RUISLIP, HA4 6HH, UNITED KINGDOM.
        I too was conned, cream and serum arrived today, I phoned them up and got return address, I have sent it straight back. You need to phone them with a tracking number after going to the post office to send back. I also took a pic of the package at the post office. Send the first 8 RAM numbers on the return package as well. Good luck.

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        • Thanks for this good advice. I tried to cancel before receiving package but they wont give me the returns number, guess they are waiting for the time to run out. Was yours a good outcome?
          Lesley

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      • When I phoned I was connected to Thialand I was conned as well but you get no joy from phoning that number it is one big con they must have made a fortune out of us all
        cancel any cards used and get new ones otherwise they charge again like they did with me

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    • Do you have an address that I could have so I can send this product back. I’m in the exact same boat as yourself. Furious with myself

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    • Hi ordered free trial Claire Hydrafirm Cream with only delivery charge. Now today they send me second time without my permission. And thay charge me £49.00. They didn’t tell me that they sending again, how rubbish!!!
      I called them to cancel this cream to continue send me. And I didn’t use the first one to long. Because of this cream I have pimples on my face. I’m very disappointed. I want to send back this second one.

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  5. This happened to me also but for the cream AND serum, causing two payments to be ‘stolen’ from my bank account. £49 and £44.80.I’ve emailed them repeatedly to state that I hadn,t ordered anything apart from the ‘free trial’. I’ve asked for a refund. I’ve had a reply saying this is stated in their T&C’s but no mention of a refund. I wouldn’t dream of spending this amount on face cream. I’m out of pocket to the tune of £93.80. (which I can ill afford just before Christmas) I’ve reported this to my bank but not much hope of getting it back.

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  6. Im furious!! Just pay shipping they said! No mention of taking exta money from my payment method at a later date! In the hap dash paper work that arrives with this ridicoulsly over priced product it states NOT TO CONTACT YOUR BANK!! What?? My bank was my first port of call and my bank also told me that they have dealt with lots of fraudulent transactions from this company!!!

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  7. Michelle,
    You need to contact this bunch of rip off merchants and obtain an RMA number from them – then send your item back tracked to the address they will give you.

    First port of call though, your bank and have any future transactions stopped. My bank told me that that the way they are set up is typical of people who carry out this type of “rip off” transaction!! i.e. debit to your bank account was probably CGCUSTOMER.COM – Nowhere do you actually see a company name just Claire Hydrafirm cream!!! My bank advised they have put a stop on any such transaction being passed!!!! They are absolute crooks. Makes my blood boil!!!!

    Reply
    • Also block the serum link
      Onlineorder or they try that

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    • Thank you Michelle.
      I had ordered this trial on 03/02/2018 and by pure chance I have found this website and all your comments, that this is a scam. I will go to my local bank branch tomorrow to get any further transactions from Claire Hydrafirm blocked. In the worst case I’ll have my bank card cancelled and order a new one.
      If you see these on your bank statements (re the scammers, have them blocked;

      SERVICE INFO, TKSC.COM Internet GB
      CSBDYCLIENTS, 0800-90-5612 GB

      Address:
      Claire Hydrafirm
      PO Box 455
      Ruislip
      HA4 4HH

      Good Luck everyone.
      Manu

      Hope this helps others to stop this rubbish.

      Reply
  8. I have just received the trial samples and am horrified that I might be caught up in an auto selling scheme. I will be contacting them tomorrow and cancelling this immediately.
    What is also disgraceful, they ask for the trial containers to be returned before they will cancel your card details even though you have paid over the odds for postage. I am going to the post office tomorrow to see what the postage actually was.

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    • interested to know what postage was! Especially the fact they both came in same package but got charged seperate posatge on both!! “Laughable”

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      • Me too, they charged me twice the first time and put the products in the same package, they have just charged me again and said that it is for the ones that I already have but charged me another 2 times for p&p yet they said I won’t receive any more products! Big scam

        Reply
    • They will either not answer or will say computers are down

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  9. I have looked on the outer packaging and the address given is as follows.
    CR
    PO Box455
    RUISLIP
    HA4 4HH
    Hope this helps.

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    • Was this the address that you sent your product back too ? Zoe

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    • I have had dealings with this so called company and the gave me a different address so this is it CR PO Box 455 RUISLIP HA4 6HH not 4HH this may help some of you to get your money back

      Reply
  10. i received mne too and im not opening the package and will inform my bank to cancet further transaction.

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  11. I have got this stopped by my bank, as when I tried to cancel was told they were updating the computers on one telephone number and told that computers were down
    on other. Funny that the 0800 number seemed to be manned in India not UK. Obviously a scam beware.

    Reply
    • It is a scam, you are correct. I have just received reply to my email that the trial is for up to 14 days and you supposed to cancel it, otherwise they will enter you into a subscribed delivery and charge you £49.95 for it. How companies like these can be allowed to trade?

      Reply
  12. This is a scam. My lady got a ‘free trial’. They sent the stuff out late, took the money early, and our bank warned us. I doubt we’ll get the cash back (about 50 quid) but I’m harassing their agents. I want 50 quid’s worth of fun.
    I just called for the return number – the RMA – and got told their computer systems were down. Yeah, right.
    The company is probably based in Ohio. Return address is a PO box in Ruislip.
    I’m recording the contact details, using the character Mrs Herbet Gusset (RN) (retired) and will post any good stuff on youtube.

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    • Good for you! I too shall harrass them! They should refund every penny and shuv the cream where the sun dont shine! good luck

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      • I’m also harassing them .i have one daughter who is a journalist and another who works for a solicitor they are just ignoring me now ha ha

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        • I am also victim of this big scam and have been charged full price for the cream and serum which I did not order, did not want and even did not receive the product. I do not know how to expose these crooks

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  13. Just cancelled my mums card and blocked this company with barclays from takin any transactions out! If u DONT cancel item with them can they still post more products out without takin money?? Id say just keep the product and not send it back but not sure how this works! They extended her trial period for another 2weeks! Makes me laugh how u pay post and package…then again to send back an item u barely get time to try!!!

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    • I got caught too. Trials just arrived. I have contacted credit card company and had card blocked. Like Terri, I am wondering whether to bother to return the packaging. I have emailed to say I don’t want to continue and to warn them not to attempt taking any payment. The packaging price is fair enough.

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    • OK, I’ve been having a go at them.
      A 3-day excuse was the failure of their computer system so I couldn’t get a refund number. Yeah right.
      I’ve been harrasing them for a bit. Pissed around two hours of their time up the wall (they will read this and ignore me, but I have been using different phones, some caller blocked, and different personae. Herbert Gusset is gone. Last one was Father Percival Scratchpole, St Milligans Church.
      So, we’ll not get that money back, but we can cost them a bit. And I’m going to scan for these lowlifes, because they will shut down and start again.

      Reply
    • Terri : cancelling card is smack on. Report the problem payment to your bank.
      Our bank 1. warned us and 2. guaranteed no more cash out.
      Don’t send the product back, you’ll just pay some postage to a PO box in Ruislip. Someone will chuck the lot in the bin once a week, you will not see anything back.

      They will be back soon, under another name. I’ve reported this to Google and to Amazon.

      I’m going after them.

      Strangely enough, my name is not Herbert Gusset.
      However, if you – anyone – would like to know the battle, ping that email
      I will never put any links to your email (get yourself a new one) and you might have a laugh.

      Got 5 minutes into Father Scratchpole before my partner lost it and started swearing.

      Reply
  14. I got the free trial for £4.95 and they have taken £104.56 with 2 more delivery charges out of my bank without my permission. I tried emailing the email given on the letter in the package and I got an email from Microsoft that this email does not exist. So I called the number to which they hung up on me 4 times then when someone finally spoke to me they said it was my own fault and they will not be refunding me. I have contacted my bank, trading standards and will be informing the police as this is theft! Advise as many people as you can to stay away from Claire hydrofirm.

    Reply
    • hi I ordered the trial stupidly now I know, I got the trial, them was charged two amounts totalling 89 pound which the bank refunded. I have today been charged again 54 pound by a different account only just checked my account it was by vlifehlep08003090gb has anyone else had thi

      Reply
      • I have just been taken for by 2 lots of £79.00 and never realised ’til I contacted my bank. As A pensioner I am absolutely disgusted and Surprised that the people on dragons Den were party to this. If this e mail STOPS one other person being taken in by this I will be happy. They really should not be able to get away with this type of selling. Disgusting way to do business.

        Reply
    • Hi Nicole, I also got trapped in their marketing scam! Busy time before Christmas, ordering things and their adverts were flashing all the time. Without thinking much I ordered a trial pot, or at least I though it was. Only when I received my bank statement I realized that 2 weeks later they have stolen £49.95 from my credit card, without my authorization. Is this UK company? I have read somewhere that their customer service office was in Nigeria? On the jar, which I received it says that the cream was made in the USA. This all might be a big lie, I only used twice but stopped using it because I do not know what could be in it? I also asked for a return address to send this back but I have not received the address from Claire Hydrafirm. A big scam, which needs to be avoided and other people have to be warned about them. I spoke to the bank and they are dealing with it now.

      Reply
  15. Just been stitched up by this scam and I thought I was too wise to be caught. I ordered the free trial for my wife and it took 16 days to get here so I was out of pocket to start with. Only ordered the cream but got the serum as well, more expense. Managed to contact them on 0800 778 9278 but got nowhere just some young yankee reading from a card over and over no matter what I said to him. After screaming at him for nearly an hour I told them to cancel all future business with them. Have informed my bank not to pay any more out to these companies. Waiting to see what happens next.

    Reply
    • I fell to the same trap and have been charged for the full price of cream and serum on my credit card and even did not receive the product. I asked my bank to cancel future transactions. I am very frustrated and do not know to whom report this scam .

      Reply
  16. I was charged by your company for items that I did not order. Please return my money. This is a scam. Thank you

    Reply
  17. this is a scam …all you the comments said were true..I was a victim of this as well I did not sign for auto shipment they sent me the cream and ofcourse charged me for that products I don’t want I did not even finish the trial products coz it give me itch and greasy..I contacted my bank and they say they will have investigation ,I am not holding any hopes that my money will be back on my bank account.

    Reply
  18. I was mortified to find three transactions taken from my account… I obviously did not read the small print. I am off work so I would not knowingly sanction any subscription.. I did pay for the delivery off a trial offer. It did not occur there would be consequences.
    I was so confused regarding payments you took out off my account I went to the bank to report it.. Then I found paperwork and recognised the name on my bank statement. You need to address this issue as I’m aware how companies manipulate.

    Reply
  19. I opened my bank statement today and wondered who HELPDESKCLEARSK.COM were to have taken £49.95 from my account as well as the £4.93 for the trial tub 2 weeks previously.
    I contacted my bank and they explained that yes it was fraudulent and many complaints apparently and were looking into this scam. They had also taken £58.48 today which the bank are able to refund me but cannot do anything about the previous transaction. Was told I should contact them but thats impossible. It was noted on advert originally tht the Dagons Den people had put money into this new company?!! Perhaps someone should contact the Dragon! This has really spoilt my christmas period and probably many others. Just hope they are caught out and brought to justice. And to add the cream is useless . They say a pea amount is all you need. That’s nonsense as its so dry and a pea amount hardly covers one cheek. Beware everyone out there.
    I am absolutely livid.
    .

    Reply
  20. This is a scam, another horniest person falling for a bargain why should these people get away with it, two payments taken out of credit card £49.95 – £44.80 when I telephoned to ask why they had sent more serum when I had’nt requested it was told it was in the terms and conditions but i had’nt seen any terms and conditions and when i said I had’nt agreed to any direct debit mandate was told once again it was in the terms and conditions
    i am going to report this to trading standards I feel this should be a police matter

    Reply
  21. Total scam. Same thing here. Signed for the ‘Free Trial’, shipment of £4.95 only.
    Cream arrived after the 14-day period, but for that cost we weren’t bothered and thought, just keep it.
    Did not see anywhere in the literature that there is a further £45 to pay if not returned OR that there is a further ‘auto shipment’ embedded. That surprise came a month later, which is what triggered the alarm.

    Stoppped the card with HSBC and realised a transaction dispute. ‘Customer support’ contact numbers are not answered, nor voicemail replied to, nothing back from email addresses.

    Complaints raised with Amazon etc.

    Good luck people.

    Reply
  22. This is a big scam indeed. I received a promotional details advertising ‘hydrating facial cream’ and an opportunity to try it free for only £4.93 p&p charged. I thought I will receive a small trial pot and will be able to test it. I have a sensitive skin and certain cream do not agree with my skin, leaving it dry or red. By my surprise two weeks later on 2 Dec 2017, £49.95 has been taken from my card without my authorization!! I do not understand how these people can still trade and take advantage of genuine customers? I spoke to my bank and they are investigating this. It is a SCAM, so please be aware and do not be trapped in this cleverly marketed net of this bunch of criminals!

    Reply
  23. I bought the Cream and the Serum in November 2017, the Serum container was either empty or the pump was faulty.I sent them both back as the two together were beneficial as was said on the website.I ask that the serum container is tested and that I am sent the outcome of the test.To date, I have had numerous emails quoting their legal obligations as stated on their website . This product, that I have never been able to use has cost me nearly £12, they ignored my request, for the requested test.I cant find a Company name to formally complain to, Trading Standards etc, I have tried the Martine Lewis website but “Claire Hydrafirm” is not known on this site.

    Reply
  24. ive just recieved this product today the 6th of january after the initial order three days ago, i cannot believe i fell for it, there is no mention of terms and conditions in tha advertisement and to me trial means trial, ie try before you buy, what happens if you dont send the the cream back, what can they do about it, i hope they read these comments, and are thoroughly ashamed, but guess what i bet they,re not, if you do read these emails, CLAIRE HYDROFORM what gives you the rite to take peoples money without authorisation, i can only say to those people also in my boat, so sorry…..

    Reply
  25. I too got caught by this scam, I paid by credit card so rang them up and they issued me with a new card with new number so these scammers can’t take anything else out.
    AVOID like e the plague!!!!!

    Reply
    • Yes what a scam, not only did I miss the 14 day returns policy they then continued to send me more and charge me postage even though I cancelled order. I have now received my money back, not the postage though and have cancelled my card..
      Will not buy anything again on these trail scams.

      Reply
  26. Same thing happened to me. The offer looked so good and looked safe as Dragons Den was mentioned. As it was a free trial I sent for it. Unfortunately I was away for a month and not there when it was delivered. I managed to email them from my holiday destination and after a few emails they conceded to give me till 9th Jan 2018 to trial the cream. When I arrived home it was just one package with 2 items in it…the cream and the serum. I checked my bank and they had taken out £4.91 for one item and £4.93 for the other EVEN THOUGH THERE WAS ONLY ONE PACKAGE. Even worst than that they stated that the cost of the serum was £44.80 plus £4.91 p&p
    and £49.95 plus £4.90 p&p for the cream.
    I phoned their Customer Services and I must admit to using a few choice words I was so angry.
    It has cost me a further £2.90 to send the damn stuff back to them.
    I wonder if the Dragons Den thing was honest or just part of their scam. Maybe we should contact the TV programme and let them know how we have been scammed.
    I have contacted my bank just in case they take any further payments
    I am 73 and no way would I pay a fraction of that for creams
    Lesson learned

    Reply
  27. scammed big style by this company. They make the customer unwittingly sign up to a trial and take money out of your bank account without permision

    Reply
  28. My order was prompted a couple of days ago when, having recently been bereaved I caught sight in a mirror of my haggard, stressed and drawn complexion. The Dragon’s Den link gave me the confidence to decide to pamper myself with a pick me up face cream and so I blindly and stupidly ordered the free trial of Clairehydrafirm products, paying two postage fees.
    After discovering so many online complaints I panicked and emailed the company to cancel my order as it hadn’t yet reached the warehouse and wouldn’t be dispatched for 24-48 hours.
    However, their reply informed me that they couldn’t stop the dispatch but when I receive the order to contact them again for “RMA” details so that I could return the products.
    My bank has been very understanding, having been contacted on numerous occasions by other customers in the same predicament, even to the extent of guessing the correct name of the company. My current debit card has now been cancelled by the bank and I have been assured that these scammers will not be allowed to access further funds from my account.
    I consider myself usually to be fairly security savvy but this has been the stupid mistake I could have made. Good wishes to you all for a successful resolution to the various frauds reported here.Happy New Year 🙂

    Reply
  29. Same thing for us – ordered the free trial for £4.93, then charged 2 lots of £49 which we can’t get our money back for. As per other comments it goes on an auto shipping order and serum arrived which we hadn’t ordered. Have cancelled with bank and intend to report to trading standards

    Reply
  30. I am sorry that you all are being fleeced. It is truly disgusting and the company will collapse I am sure. But I want to thank J Jenkins and all victims contributing here for your warnings. I was going to try this trial when I got round to it. …. you’ve stopped me. And it doesn’t even work! Total SCAM

    Reply
  31. A brief update following my posting of 9th January:-

    Items arrived on 10th in one package despite having paid two postal charges. Emailed company for RMA and asked for refund of postage. They replied offering me 25% discount to keep the items but no acknowledgement of postage overcharge.
    Address details are almost the same as already informed here Customer “Care” Returns, PO Box 455, Ruislip. HA4 6HH (not 4HH as detailed on delivery package). Also advised to write the first eight digits of both item order numbers on the outer return packaging and have it tracked.
    Having Googled the postcode, it appears that the address is Herlwyn Avenue and is a receiving area for other scams too i.e. weight loss tablets, cosmetics etc.

    Here’s hoping that this type of marketing will eventually have to cease now that the big banks are losing money and compiling their own lists of the fraudsters.
    Good luck everyone.

    Reply
    • Unfortunately I have also been caught up in this scam. After speaking to their ‘customer service’ on Saturday 17 February I was told to return the cream and serum which I did that same day but after reading the comments here I realise that now I should contact my bank to check what monies could have already been taken out of my account. Could you please let me have the email address of this company. Thanks

      Reply
    • Did u take up the 25% offer?
      While my first email to them, I got the replied of offer 25% discount too. After calculated it was about £19 plus …. I rejected by asking for full … I worried while waiting for refund I would have another deduction again. Hence, just cancel my card.

      Reply
  32. Complete scam … I fell for it and have no idea how to get out… I cannot believe their sneaking advertisements and then the way to milking you of your money… I ordered it once and today received another batch … where is it written that if you don’t cancel you will keep receiving unwanted products.. how is this possible under the consumer protection act of 2015 ? I am going to sue !!

    Reply
  33. Been to all my bank to find payments that had been taken out of my account. Try with your bank to see if you can claim a dispute payment. The customer service member of this company would not even let me know from which of my bank accounts the withdrawals had been made. I have to salute the team at my bank for being incredibly patient and trying to investigate. As this company do not provide a receipt for payment for the products (which have not even been sent to me in the first place) I suggest you forward their details to the INLAND REVENUE investigations team who will be wandering why they do not send receipts ??? The address of this company is on any envelope they send the products and they deliberately do not put the address on any letters. The fact their correspondence does not have a date makes the trial dates invalid so every customer is entitled to their money back regardless the 14 date deadline. I also advise contacting Trading Standards. I have never been ripped off so badly by such as company. This company needs investigating as it is not fair on genuine retailers of the products where they are sold on Ebay and Amazon for a fraction of the price that this company is ripping people off

    Reply
    • I have phoned them and they are based in Thialand so that is where the products come from
      I have also been conned

      Reply
  34. Looking at these messages it is becoming even more worrying that this company are using different addresses and references to take out money. The company name they have used is FTNSSLOPLUSHCIP and yes it is the same address in Ruislip. This wants investigating with a national newspaper

    Reply
  35. This is a total scam. I didn’t get any paperwork with my original ‘trial” .
    Didn’t notice the £49.95 payment on my last statement.
    Spoke to my bank this morning who inform me that another payment has been taken , £54.88.
    They have now put a block on any further payments to them.
    I have spoken to Malissa on 08007789278. In Manilla!!
    Who just referred me to the terms & conditions on my original invoice, which I did not receive.
    Or the website where I originally placed my order for the trial.
    Has promised to stop any further shipments, but no refund for the one delivered last week.!!

    Reply
  36. I too have been conned out of around £90 I telephoned the number on the information sheet and it is in Thialand so you also run up a telephone bill for phoning although it seems as though it is a uk number they say you cannot return the cream or get any money back they will just cancel your next order trouble is they still have your card details the internet should not allow ads like this on any site

    Reply
  37. I have just been to my bank and spoke to the young girl behind the desk and she has filled forms in for me and it is now in the hands with the fraud squad and they will remberse me my money what they have helped themselves to so go to your bank and they will help you

    Reply
    • hi I have contacted my bank and the fraud people this morning I bought mine through face book
      I did not get any paper work with mine about it saying the cost of the cream or the serum I phoned the company but they just say look at your paper work at the T&C I tried to explain that I had no paper work about the cost and it did not say on the face book advert the cost either I am £200 out of pocket I told them but they are so rude to you on the phone I don’t know what the out come will be but my gut feeling is telling me that I will not get my money back the cream is crap any way which I told them I thought it was genuine be cause dragons den was involved it is so annoying

      Reply
      • my bank is reimbursing my money to day BUT if they find a clause on there advert I will have to pay it back my bank as said

        Reply
  38. I too was fooled by this. I received a jar of cream about sixteen days after ordering – which is supposed to be over the return time. As it was just before Christmas, obviously the Christmas post had made it late. Today, I received yet another jar and I telephoned them to find out why. A man, who I could barely understand, told me that as I had not cancelled within fourteen days,I had effectively signed up for the trial???? What trial?? I told him I did not want to go on the “trial” and I had not signed any document. He then said that my bank had transferred £54 for the “trial”. I was furious and really shouted at him. He put the phone down. I rang my bank, and they said £54 had been taken out three days before the second jar arrived.I rang Trading Standards and they advised me to write a letter giving them a date by which to return the money. If that does not work, then take it to Action Fraud, which I shall do. Keep a copy of the letter you send. A real and utter scam. They should be put out of business and prosecuted.

    Reply
    • whats got me is they say you only a pea size amount of cream so why are they sending out more cream to you every month I would not bother as much if the cream worked but its utter rubbish they want locking up and throw away the key

      Reply
    • as any one got the address for trading standards thank you

      Reply
  39. I ordered the free trial! It arrived together with a serum which I did not order. I checked my bank account and had been charged two postage and packing. The packing was a shoddy Jiffy bag! I called the phone number to return the items, after me arguing that I read I would pay £79.95 plus p/p if I didn’t return the items after 14 days if I wasn’t happy. I sent the parcel back tracked as asked that cost £7.29. I called to Inform them of the tracking number. Free phone number but both of my calls were taken out of the UK. I was told I would get a call back re my complaint! Uts a scam and I’m annoyed I got involved. Called my Bank who have now stopped my card. DO NOT BE TEMPTED to buy – it’s cost me over £17 for hassle.

    Reply
    • seems like they have taken loads of money off us.my bank said I don’t need to cancel my card as they will stop any more money gng out on that account, but think I should cancel card incase they take anything else.mine was £179; 92pence’ for two items.iwont get that back from my bank.i am 71 and couldn’t afford to lose this money.I should have known better at my age.lesson learnt the hard way.the cream is useless made my face red and itchy.I will be calling trade and standards as well.Police cant do much,

      Reply
  40. I ordered anti wrinkle cream last week through Facebook ad, free, just pay p & p of £4.93. My bank immediately blocked payment as obviously this company known to them. So didn’t reorder. However it turned up today (7 days after order) and company had obviously submitted my bank details again and it went through. As you’ve all said, when you read the leaflet it states I’ll be charged £79.94 after 14 days of order and then receive product every month and charged accordingly. Luckily I read all your comments, so didn’t bother phoning the 0800 number, just emailed them. Phoned my bank and they have blocked any payments from the company and refunded the p @ p. It’s appalling that this is happening to so many people. Explains the bit on confirmation order about ‘friendly fraud’. Utterly disgraceful.

    Reply
    • HI
      Ive just receive today 9/3/18 the two ominous cream and serum and am disgusted at this scam.
      I have just emailed and told them I have not signed up to anything with them and simply wanted to try the free samples I paid postage and packaging like everyone else here.
      I have given my order numbers and asked them to cancel
      I intend to contact Trading Standards and complain
      I have blocked my card and ordered another one
      My bank immediately last week when I ordered from them asked me if I wanted to go ahead and not realising the scam said yes its ok it was me ordering that after getting a message from the company advising me not to cancel.
      Im also going to raise awareness on Rip off Britain about it

      Reply
    • Which bank has helped u block the code? So good👍
      My is HSBC UK, the staff told me is common case but Not this deduction code😞

      Reply
  41. Same here I ordered the 14 day free trial and only paying the $4.95 shipping and do not recall anything stating that it had to be returned in 30 days or you will be charged for the full cost which I do not recall reading anything that is $79.95 and that they would actually send a 30 day supply even though the office is for 14 day supply. I received the trial and it had no papers stating anything about the product any terms conditions, absolutely nothing. the writing on the jar is very tiny and hard to read. then suddenly my acct was charged 2 different times for the amount, I received no new shipment. I called to cancel the order and wanted a refund which we had snow 2 days and off work so I ordered it on 12/17/17 and started calling on 01/19/18 when I realized my acct was fraudulently charged. they said I went past the 30 days. I asked for a supervisor, they put me on hold for 40 minutes, then someone took my name and number for them to call me back. this is awful, very misleading. do not do it I’m reporting them to the Better Business Bureau as well and called my bank to report them as well.

    Reply
  42. This has been one big con robbed of my money twice even though my daughter canceled for me they even had my post code wrong but the parcel still arrived had to rush to my bank and block this needs to be stopped its one big bag of crap and we have all been conned NEVER GONNA ORDER ANYTHING AGAIN l think this company should be banned they have had their pound of flesh from us all l hope they rot ……….

    Reply
  43. Exactly the same thing happened to me,FREE trial, emphasising the free ,only postage to pay 4.99 , there wasn’t any info in the package so I thought just keep it for 4.99 but a month later I notice 49.00 taken out ,I went to the bank to have it investigated because it was from choicinfo so no mention of the cream, asked bank to deal with it and blow me down they took another 50 pound out, I’ve asked the bank to investigate it as fraud because they should not be able to just take out amounts from peoples bank accounts, they are thieves.the call centre is a waste of rubbish it’s like speaking to a robot they will not deviate from a script, ie I,should have read the small print, I said what do you think the word free means ??but she just talked over me, how they are getting away with it again and agin is beyond me,I’m back to the bank Monday and asking them to intervene…. this is really not fair to innocent people being scammed

    Reply
  44. Yes another SCAM. Their paperwork does not include their registered address, the letter is undated so the 14day notice is a nonsense. Their terms and conditions are never included or outlined in their letters . I can’t see this being upheld in court!
    Inform your bank and their advice is to Cancel your cards immediately. They will take up your case with retailer. I am waiting for outcome which could take a minute of 60days to resolve! Let’s all hope that this Company ceases to trade but they will probably re start under a new name so beware.
    Disappointing that Facebook promoted them and the matter of Dragons Den support needs to be answered ?

    Reply
  45. This is a scam. Over £200 has been taken from my account in 6 separate withdrawals under 2 different company names.

    Reply
  46. I gave them until today and said I would be contacting Action Fraud. Nothing to date received, so will ring Action Fraud tomorrow. Let us all do the same thing and get them closed down hopefully.

    Reply
    • I ordered the item plus clicked on the free sample, as with everyone else got charged £4.95 for the item and £4.99 for the free Trial, I’ve just had £79.95 and £79.99 taken out my bank, who I have contacted and have been given a number to ring the banks fraud Squad, I’m gutted, livid and upset

      Reply
  47. This is a subscription scam. My credit card company (PO Credit Card) said I had signed up for a magazine subscription, they were less than helpful and said they could not cancel as I had agreed to the company’s terms & conditions. I had no choice but to report my that my card had been lost, so I would not be responsible for any more transactions.
    I spoke to the company twice to inform them I would not be liable , spoke to one man who sounded Nigerian and another lady who was possibly in Thailand.
    I have a return address in Ruislip, I will be returning without paying postage as I have already paid 2 charges for 2 items that arrived in the same package.
    They were going to change £79. 92 for the serum & £79.94 for the cream OUTRAGEOUS PLUS THE £4. 93 & £4.92 p& p.

    THAT IS £190 PER MONTH. PLEASE BEWARE THIS IS A SCAM

    Reply
  48. DONT BUY THIS CREAM, PLEASE BEWARE THIS IS A SCAM

    Reply
  49. Paid using a prepaid credit card with only 10 balance on it

    Reply
  50. I tried to call this company just before my trial end to say I wanted to cancell and the serum had not been used as the pump action did not work so no cream would dispense. I could not a reply and they were closed on Sunday then on Monday they took just short of £160 out of my bank account. I contacted the bank who advised me to return the product – I telephoned to discuss their actions of taking payment and asked for their address but they refused to give this to me – definitely a scam 😡😡😡

    Reply
  51. I am ashamed to say I got caught. They have charged me for the two deliveries I had – one cream and one serum…. both at just over £4. I didn’t see the fine print and have been charged £72 for each one…… just 14 days later. I got through on the fone…. but they didn’t want to know – although they knew exactly why I was calling before I mentioned it!!!!!! all they would do was to cancel my ongoing subscription. I am going to call my bank, although will feel like a complete retard for not realising this was a con.

    Reply
  52. and… ps: have tried to access website to read the flipping fine print, but my access has been blocked. …..even though I have tried my business and personal websites.

    Reply
  53. just recieved my `offer today`…two items and checked here….shouldve before but link from dragons den like another here convinced me must be ok although had my suspicions..tried to phone them early this morning…..serum and cream….been to barclays bank 7 stopped both payments as noticed were to seperate payments with two serperate companies..barlcays say if money comes out of my account to contact them within 24hrs…i dont check my account that often im afraid so to be safe cancelling my card might be only option, the safe option that is..bloody crooks….

    Reply
  54. Why the hell is this company still trading and allowed to be on the internet the whole trial is a complete scam, they have now taken money from my account luckily I have been able to stop any further payments to them. Do not order anything, take any free trial, as for the cream they sent this will be put into the bin I would not even put this on my face, it would make me sick to!!!

    Reply
  55. I got the free trial for my Mother, paid 4.93 and 4 91 for both items, arrived in same jiffy bag. This was in January as yet have had no further payments taken out. I did not receive any paperwork at all with the delivery. I feel stupid as I thought it was strange for a company to tell people not to call their Bank and the mention of friendly fraud. Should have known it was dodgy.

    Reply
  56. Absolute SCAM.These companies pry on honest people.Absolutely gutted to have lost 280.00 Australian dollars on a cream I haven’t even used.Tried to get return address wouldn’t give address said was too late to return.

    Reply
  57. Since my last message on here, I have been in contact with the company via e-mail. They will not admit it is a scam and are blaming us for not reading the T & C’s, I received no paperwork, they have informed me that they tried to bill me at the end of Jan, no money was taken, but I have cancelled my card just in case. They had the cheek to ask me for a billing date for two lots of £79 pounds.

    So they are still trading and using the same advert. Tell everyone not to get involved with them, if you do the best thing is to cancel your card.

    Reply
  58. I have just been caught out by this scam and am now £180 out of pocket! I ordered the free samples for £4.95 postage as stated but the also charged me another £4.95 for the second item even though they were both in the same package. The 14 day trial the stated ended the day before I received the goods when I opened the package it said I had been charged £161 for the a small pot of facial cream and a very small bottle of serum. When I rang them on 0800 778 9278 I was instantly aware that I have been the victim of a scam as the call centre was in the Philippines. When I demanded my money back she said it was my fault because I had not rung them and cancelled my membership within the 14 day trial. I asked how I could do that when I didn’t even receive any goods until the 15th day after my order date. On checking with my bank they had taken the full payment of £161 despite an accompanying letter from them stating that the goods I received were the trial samples. If I received them on the 15th day how could I sample them! I was told by the scammers that I should have rung them to let them know I hadn’t received the samples so would NOT be refunding my money. She then put the phone down on me.
    These vile crooks were doing this as far back as 2015 selling another product called Slimdene & Slimdene Cleanse the had the same returns address now for Claire Hydrafirm which is PO Box 455, Ruislip, HA4 6HH the printed address on the envelope they sent the goods in says 4HH which I expect is deliberately wrong. I have notified my bank who are going to process a refund for me via Visa because I paid with a Visa debit card. DO NOT FALL FOR THIS SCAM!!!!

    Reply
  59. Further to my 2 postings above regarding Claire Hydrafirm I have just looked up the returns address PO Box 455, Ruislip, HA4 6HH the road for this postcode is Herlwyn Avenue, Ruislip

    Reply
  60. This web site is a scam they charge £4.92 for a trial cream and then go back to the customer account and take another £79.92 i was conned and need my money paid back to my account

    Reply
  61. I called my bank on Friday when I realised that some money was coming out which I was not aware of. It turns out it is for this product. Yes I ordered a trial sample but could not see anything to tell me that I would have to opt out of the trial sample so that I did not get charged.. When the product arrived there was no paperwork with it , so I could not return it if I wanted. My bank helped me locate the details of the company who were requesting payment, seemingly based in South Africa, so I e-mailed them. I then found this website on Friday and phoned them up. I explained the problem and he said he would cancel the trial and I would not receive any further products. I offered to return the samples, but he said he could not give me an authorisation number as it was passed 14 days. I informed him that I could not afford this product and that I did not want any money removed from my account. He said that as he had cancelled it no money would be taken. I have just checked my bank account and the money has been taken. I am livid. Not only do they not provide the correct information about the trial, there is no way to return the product and cancel the trial as it is just by chance that you get the correct phone number, but then when you do get through they lie. I will be ringing hem again tomorrow and also my bank to get my money back. Good luck everyone.

    Reply
  62. Brief update
    I have just called my bank again and they are lodging a dispute, but will credit the money back to me. Only if they find that it is a genuine payment will it be debited again after 60 days. I have given them as much information as possible. Wish I had seen this website before I purchased.

    Reply
  63. Just happened to me I signed up for a sample pot of tge cream and serum ! No e mails to let me know products were arriving two lots of 4.80 were taken from my credit card, then a few days later they have taken 94.80 and 94.70 , no poriducts no paperwork no nothing atrocious an absolute scam , I have rung my credit company and they have heard about this many many times so now disputing it and awaiting results! How the hell do these people keep getting away with it karma will prevail!!!!
    They were advertising on Facebook!!!! Beware people!

    Reply
  64. Oh and the sample cream is pure 💩 straight in the bin, brought a rash out on my face

    Reply
  65. I’m trying to cancel the products you keep sending me I do not want the A’s products

    Reply
  66. I got caught out on this received the stuff opened it tried it rubbish cream read the info felt sick .phoned bank blocked both names that took the money ..found address ,sent back by second class signed for, took photo of package at post office thankfully they received it and no more further money taken

    Reply
  67. I ordered from the add that had Kate Middleton in it all these adds are connected but my cream was called rejunivive ! It was £4.95 for delivery I took a few days to come and it wasn’t FREE ! It cost £49.95 I got a second cream delivered autoship so I phone the free phone number to be given an email address and cancelled my auto ship so in theory I paid £99.90 for two pots of cream ! I saw no difference to my face whatsoever!!!!!

    Reply
    • I live in Australia l ordered but next day l cancelled order as l knew this would never reach me in the time,l sent email to customer support to cancel,and that there would be no funds in that account,they replied saying already sent but when l do recieve to contact them for a return label, which l did by then they had already,sent another and tried to take money from my account which l had told them there be none,I keep a seperate card with little amount on just enough for certain things and normally use pay pal. I have proof l cancelled so they get nothing off me. Sorry to everyone who did.

      Reply
  68. Their phone number does not exist. I immediately phoned my bank and they will block any payment they try to take off my account.

    Reply
  69. Another mug who has been taken for a fool by claire hydrafirm.com. I have informed Trading Standards. I have also written to BBC Watchdog. They are bombarding me with emails as I have taken a strong stance with them. I have yet to receive the sample product (free but paying only for postal costs!). My bank sent me a letter of concern warning me of this company. I don’t know how to make a complaint to Facebook as their advertisement on Facebook (this is how I found out about this face-cream) led me to unfortunately ordering the free trial.

    Reply
    • I have just contacted police regarding this and he suggested reporting to Action Crime
      He also advised not to ring up the company. Block and change your bank details.
      Send the creams back registered post or whatever it is now with photographs
      i am also going to report to Watchdog and Trading Standards
      I have also warned all Facebook users on my page
      I will try to inform Facebook as well

      Reply
    • Hi, just submitted my experience to FB, go to setting look for “help and support” reporting a problem…. hope this helps in creating Public Awareness too.

      Reply
  70. I cannot believe this company is still trading. I can still their ads online. I harassed them for two weeks, since then never heard back from them. I was lucky only paid for the trial samples. It’s best to e-mail them and they soon get fed up. I also had an angry call from a Woman speaking in Thai, so this operation seems to be all over the place and must be the reason why it is still trading.

    Reply
  71. My gosh, me too 😱
    Valentine eve 13th Feb, I browse FB online, got attracted by the advertisement. Free trial plus postage £4.93… glad to try something new. On 2nd March there was a deduction of £79.94 and thought that was my Pen order payment which amount is similar but later I void the order.
    TODAY 13th I called the pen company and went to bank. 😅REALISED something wrong and now, my girl helped me to find this link and have all the victims sharing info. here.
    Goodness😭 I m going to cancel my card tomorrow, just transferred my amount to park at another account, now is zero amount.
    I m going to report this to Fraud report U.K. if the email has no reply by tomorrow. Will share more on FB and Instagram, create awareness.
    We pay for the mistake but lucky not life concern. Hope we all towards the best after this karma.
    To all, have a sweet dream❤️

    Reply
  72. Hi all, I have just submitted an email to :NFIBPhishing@city-of-london.pnn.police.uk Hope they really look into this matter. I m just a visitor to London Sheffield. I will share this in my hometown….. to whom using FB.

    Reply
  73. (Oh ya, sorry to say, my child bank account is affected.)

    Reply
  74. This few steps has been done.

    Reply
  75. Me too 😱 already submitted a report to FB help and support under setting. Also sent email to NFIBhishing@city-of-London.pnn.police.uk hoping to get their attention, and other ebay support teams as well to create awareness for others.

    Reply
  76. My case : Visit my daughter in UK and do online shopping…😱
    Valentine eve 13th Feb, I browse FB online, got attracted by the advertisement. Free trial bottle only pay postage £4.93… glad to try something new. On 2nd March there was a deduction of £79.94 and thought it was my Pen online order payment which amount is similar but later I have void the pen order.
    TODAY 13th March while waiting for refund I called the pen company and went to check with the bank. 😅REALISED something is wrong and now, my girl helps me to find this link and have all the victims sharing info. here……. I m so careless😞 no wonder I check the card deduction code online no data given. It appeared as “GLECUSTOMER.COM”

    Reply
  77. I have sent warning email to them to beware of “KARMA”. It’s replied back : my order has been cancelled, no further deduction.

    My opinion is the bank card should be cancelled n apply for replacement…. to avoid future used by other websites since the card information has been tagged.

    Do join the PayPal for future online payment, so that the card details is only with them. Payment via them to block auto deduction without our consent. FYI

    Reply
  78. I have been scammed out of £79 pounds and could have doubled if I had enough money in that account . Some really clever way to earn cheap money . The sad thing is when I called my back they said the company is a reputable one and it’s unusual they will do something like this . Won’t banks be aware scammers can use the name of reputetbke companies ?

    Reply
  79. This is what is called “SUBSCRIPTION SCAMMING”. They do not make the terms and conditions at all visible to draw us in. I have received my money back (initial postage) because I mentioned they were advertising using Dragon’s Den to promote their product. I have informed the Advertising Standards Authority – completed a form in the hope that they won’t continue this underhand method of selling. Additionally, I have informed Trading Standards.

    Reply
  80. hi I also fell for this but have been charged from my credit card they sent me items and for each item it is £79.99 luckily my bank stopped the 2nd charge so i have only lost about £80
    It really is despicable and i thought i was getting some samples

    Reply
  81. I too fell for the offer, thinking that I would only be charged postage for a sample, and then finding that by the time I could find the phone number to cancel, £79.99 had been taken from my account. If the offer had stated that the price of the product was £79.99 I would not have sent for what I thought would be a sample because I’m a pensioner with a very small income.
    It was because the Dragons’ Den programme was used to recommend it that I was deceived into thinking that it was a reputable company.
    Could the producers of the Dragons’ Den take action to dissociate the programme from these people?

    Reply
  82. In December 2017 I thought I would buy a trial of Claire Hydra Cream costing £4.93.

    Due to business, I was out of the country until late January 2018.
    I was shocked to see that on 22nd January 2018 this company had removed £54.88 from my account.
    I phoned my bank and was infrmed that they had removed another £54.88 in February.
    I have reported this to the ‘visa.disputes@nationwide.co.uk and waiting for their findings.
    I have the e-ail address for this company who are based in the Phillapines? it is
    clientsservices@rhinosupport.com telephoning is useless as thay say I should have read the small print!!!!!!!!!!What a SCAM/FRAUD. Hope they are closed down before they steal more cash from unsuspecting maybe to become…customers.??????

    Reply
  83. Don’t waist your time time. Did not get any help from Bcard other than to say they woul block Fraudulent company’s further payments. Thinking of changing my bank as I see other comments and some refunded through their bank NAT WEST
    I lost 2 x £89.95 and 2 x £84.95….. lot of money for a pensioner!

    Reply
  84. This is a complete scam I would like a total refund

    Reply
    • Pauline, this page is a review. We do not endorse trial offers.

      Reply
      • I have been conned as have all of the above .

        The address given to me is POBox 191 Singapore post centre,Post office Singapore post code 914034.

        I was told if I didn’t send it back within 14 days I would be charged ,it took 21 days to arrive.

        Reply
  85. Just to say I have joined all of you and am now £200.00 down lucky for me payment was refused on card, I have now cancelled card BEWARE! Teach me to check transactions in future.

    Reply
  86. I to have been conned by this company, they should be ashamed of themselves! i have contacted my bank and blocked my card so any future payments with be refunded by my bank, but that does give me my 79.94 pound back, which they have stolen from me!.
    I have contacted Rip off britain also, the more people complain, they will get what they deserve!!

    Reply
  87. A scam !! The first and last I will ever fall for, no fool like an old fool (I’m 73 and should know better). The shame is that I actually liked the cream and thought of getting some more but…….it actually costs more than my Clarins so I’ll stick with that and hope my bank has stopped any future payments but I’m still not entirely certain of the name they are using to steal my pension ?

    Reply
  88. I ordered on March 8th canceled by email next day when l read again as l knew it wouldn’t reach me within the 14 days and there would be no money in account ,they said it gone to warehouse and they sent it but when l recieved it to let them know they would send a label to return item,2 postal charges same day it took a month to reach me,so l let them know day of arrival to ask for return label,they had tried to take out money but couldn’t like ld told them,but looks like they sending another parcel,l have written proof that l cancelled next day but continued anyway,how can u trial something from day of order if u don’t have it,this is definitely a scam,🤬👎🏽

    Reply
  89. Have just realised I have had four payment taken out of my account and received a second lot a cream and serum today. I never asked for the serum and wasn’t aware I had signed up to regular payments or even that I was having to pay for what I thought was a free trial! When I contacted them they said I should have read the terms and conditions however I wasn’t aware there were any. So far it has cost me over £340 . I also thought this was something backed by dragons den but have since found out it was not! Don’t touch it!

    Reply
    • I went hunting for these terms and it was down the very bottom and not where we enter our details. Next to the privacy policy

      Reply
  90. Also got caught out they just took $279 Australian from my account. I am in tears as that is my food money. I will be contacting my bank tomorrow. I contacted them by their live chat/email and got you had 14 days to cancel. Future ones have been cancelled. I have replied back stating dont good enough as they have not sent me any email stating what I have agreed to and there is no login accounts to show me future orders I apparently agreed too. I am so upset at myself. No way would I ever spend that much

    Reply
  91. I was also scammed by this horrible company charged two separate amounts $4.99 and $4.97 and wait they actually charged to my account .62 cents for a newsletter i had not agreed to. I have not recieved the cream and serum yet but i will be sending it back quick smart as i don’t want anything from this scamming company. I have changed my card number as well.

    Reply
  92. Thanks you for the tel number – I successfully cancelled the – so called trial today – the phone was answered very quickly and I need now to check that no more payments go out.

    Reply
  93. I was charged two lots of packaging $4.99 and $4.97 and also .62 cents for a newsletter. I have cancelled my card. Free trial means free so they are complete frauds.

    Reply
  94. This product is s scam I had to cancel my credit card as they were going to charge $149 AUD for each product L’Oréal or Oil of Olay are better options at an affordable price do not get sucked into the trial offer

    Reply
  95. DO NOT FALL FOR THIS SCAM!

    Reply
  96. I am fuming with myself for falling for this trial offer/scam, I have had £329.56 taken from my account for four products, 2 of which I do not want!!! Will look up the number for Rip off Britain.

    Reply
  97. This is a total rip-off company and I feel sorry for all of us that have had anything to do with it. I have been charge TWICE for a product that I did not order and when I called them it sounded as though the other person was ‘under the sea’ and very unhelpful. I have asked to be taken off their books and not to be charged or sent any products (which, repeating myself, I did not order in the first place). The trouble is I do not trust them at all and fear that, even though I have changed my credit card details, they still are able to deduct payment for unwanted goods!!!

    Reply
  98. I ended up paying two time shipping.

    They sent me product from NSW but asked me to send back the bottles in Singapore.

    BIG SCAM and the product is normal cream nothing special

    Reply
  99. Total rip off

    Reply
  100. I have just received this cream in the post. I DID NOT ORDER THIS PRODUCT AND IT HAS ARRIVED VIA HONG KONG !!!

    DO I HAVE TO SEND IT BACK AND IF SO WHO TO AND HOW MUCH WILL IT COST ME.

    WHAT A SCAM AND TOTAL RIP OFF. IS IT ILLEGAL TO DO THIS?

    Reply
  101. WARNING TO ALL AUSTRALIANS & OTHER COUNTRIES: PLEASE DO NOT GET SUCKED INTO THEIR FREE SAMPLE TRIALS – IT IS A SCAM.

    Reply
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