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Is the Belle Peau Skincare trial offer a scam?

Is the Belle Peau Skincare trial offer a scam?

Using Belle Peau is claimed to offer “visibly younger looking skin”, but how does it work?

In the following review we will look at this skincare cream in more detail to see not only if it works as claimed but also whether there are any hidden charges we should be aware of.

The reason for this is that in previous trial offer reviews we have discovered that most have hidden and repeat charges that have led to claims that all trial offers are scams.

Read on to discover for yourself whether Belle Peau is yet another trial offer scam.

Claimed benefits of Belle Peau

The following claims have been made on their sales website:

  • Smooth look of stubborn fine lines
  • Restore your radiant, firmer looking skin
  • Brighten skins appearance

While obviously impressive sounding, no doubt these claims have been made to get you to make a ‘snap’ decision and to sign up for the offer without looking past the claims.

My suggestion to you would be not to rush into any decision, but to look for proof instead. For example what does Belle Peau contain?

Ingredients used in Belle Peau

Unfortunately the first issue you will find with Belle Peau is a complete lack of ingredient information.

There is no label present, nor any in-depth information on what ingredients are present. This not only makes it impossible to comment on how effective this skin cream could be, but also makes us worry that the cream could contain potentially dangerous ingredients that could cause a reaction.

Without any ingredient information there is no way of knowing what effect this will have on your skin, whether good or bad.

What is the price of Belle Peau?

As with most trial offers the price of Belle Peau is not immediately clear.

What I would suggest if you ever come across a trial offer and wish to discover its price is to find the terms and conditions and to read them thoroughly.

The Belle Peau T&Cs state that there is a £2.95 shipping charge to pay initially, then just 14 days later you will be charged again. This time the full purchase price of £89.95.

Unlike some trial offers, having read the terms and conditions I can see no mention of any auto-shipping, which is when further monthly packages are delivered to you at cost.

Is Belle Peau a scam?

Belle Peau is not a scam, however we cannot recommend it as although its claims are impressive the lack of proof is less so.

The cost of the skin cream is also high and could come as a surprise to those who have not read the T&Cs.

My suggestion would be to look for an alternative.

Contact details for Belle Peau

If you wish to contact Belle Peau, perhaps to cancel the trial before you are charged then I suggest you use one of the following methods:

Phone: 0800 026 5817
Email: info@bp-skin-support.com

Please leave a message below if you have tried this product.

Alternative to Belle Peau

If you have been put off by the high price of Belle Peau and are looking for a more cost effective alternative that actually works then I would suggest you take a look at the Bioxin Regenerative Anti-Ageing Day Cream, which is sold online from the Bauer Nutrition website.

This is a product that comes highly recommended.

This anti-ageing skin care cream contains many proven ingredients including Syn-ake, which acts in a similar fashion to Botox, and Coenzyme Q10 that promotes healing.

This skin cream is not available for trial, so the price you see is the price you pay. There are no hidden or repeat charges to concern yourself with.

Click Here to read our full review of Bioxin Regenerative!

232 comments on "Is the Belle Peau Skincare trial offer a scam?"
  1. I do not want to receive any more products from you I received my trial today and was not
    what I thought I was getting so please do not send me any more products and do not charge my card for anything else

    thankyou

    Reply
    • The above is a review. This page has no link to any trial offers.

      Reply
      • I ordered face cream and eye serum thinking it was a free offer! They have now taken £89 twice off my credit card! I want to send the trial sizes back but don’t have any address dose anyone know it please!!

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        • Like every one else I thought I was just paying for postage I have never paid £90 for face cream in my life, I am so upset that I have been conned. I have rung and cancelled on 0800 026 5817 and been given a 30% refund I will check bank to see if that has happened. PLEASE DO NOT SEND FOR TRIAL

          Reply
          • Just had same problem would not allow me to send products back at the begin sent me two package on Friday 12th Aug no invoice for the amount owed phoned to day they told me the products were £89.05 each it iis cheeper to have Botex the best product to use is Aldi Lucura 7day intensive treatment priced at £5.99

          • I got stung too. Eye and Anti Aging Serum. Tried getting money back but was not successful. This is NOT a free trial, it’s more like buy now, pay later. The advert I answered said ‘All you pay is postage’. I did not see any T’s & C’s. As far as I am concerned, Belle Peau are just a sham company preying on women. Obviously, the workers there have no scruples, they are liars and tricksters. Don’t have anything to do with them. Avon Anew or L’Oreal work and are, in my experience, trustworthy and cheaper.

        • Phone customer service on 0800 026 5818 I can give u the address but u need ref number the address is Po box 7580 Milton Keynes mk11 9gx uk

          Reply
        • I did it, after I try it and i try it… to connect them at 08000265817 and canceled it. And i send the product back at this address PO BOX 7580 MILTON KEYNES MK11 96. Before you send the product back is better to speak with them, they will give you a number too, to write it on the envelope. At the same time, I spoke with my bank to canceled all order that comes from skinmantain. They refund my only 89,90 for 1 bottle, i never open the box with the second bottle. Now they don’t want to refund my, about 31£, that they took me for the 1 bottle, and I don’t know why they took me 31£, because doesn’t write anywhere about this cost… I will see…. Good luck to everyone and fight for you rights!

          Reply
        • I too got caught out with this ‘offer’ – I phoned and complained how misleading the advert was and was offered 30% discount on each of the 2 products which I received the next day. Then I saw all the comments on this site and wrote to them asking for the remaining 70% refund within 7 days otherwise I would contact the trading standards department. I was offered a choice of a partial refund to keep the products or a full refund and return them. I received the remaining refund in full ( it took a couple of weeks for it all to arrive in my account) and then i returned the creams. I hope this is helpful to you.

          Reply
    • Hi Laura, I’m on your side it said on Facebook. .free trial.these say no free trial.the price you see is what you pay well I saw the postage price and no other cost so that should be it .no other costs involved. If there is a commotion. I’m sending back right away.
      And on adds they should have T&C visible. And a link to there page.before you commit to anything.

      Reply
      • Did you read the small print. If you don’t ring them with 14 days of receiving the product to cancel, you will get charged about £80 or so, what ever the cost is.

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        • I have been scammed on my nationwide accnt which i keep for pin money i have just managed to stop the so called Company from taking another £89 from my Capital one account It is up to the Gods wether i receive the money back from NW the two phone number for Truvaderm and Belle Peau do not exist either

          Reply
          • joan lawson 8 july 2016 Have just found out i,ve been scammed out of £89.95. Phoned company and was told the most i could get was a 40% refund and free bottle of cream. I was unaware of the 14 day trial period. It,s time this company was prohibited from using any form of social media to sell or should i say con people out of money. Absolutely disgusted!

          • I definitely have been scammed by this company. I’m 72yrs old and losing £176 for two products has left me absolutely fuming. Their terms and conditions are not obvious. Where’s the free trial when you have to pay if you don’t cancel in 14 days!!!!. Last day of the trial was when I realised that money had been taken out, sorry stolen, From my account went to the bank and they put a stop on the account . Phoned belle peau and they offered me £26 refund on each order. Wish I’d seen everyone’s comments before I ordered. Definitely a SCAM.

        • £89.95 I’ve been scammed again do not order I paid for 30 ML for this

          Reply
      • I saw the offer on Facebook and it says free trial and gives you the impression there are no other costs..it clearly says “14 days trial, No commitment!” but I have seen these offers 100 times before so I was a bit suspicious and I was right.. as you scrawl down the page in very lifgt grey it says after 14 days they will charge £89 every month until you cancel it.. see below:
        “Thank you for ordering Belle Peau. By placing an order you will be enrolled in our trial program. If you choose to stay with the Belle Peau, you will be billed £89.95 after your 14 day trial period ends. Thereafter, you will receive a full-size bottle of Belle Peau for £89.95 plus shipping and handling every 30 days. You can cancel or modify your membership anytime by calling our Customer Service at UK 0800 026 5817 Open Monday to Friday 7am to 8pm, Saturday 9am to 3pm. “

        Reply
        • Hi there yes I was charged £89.95 lsst month i had forgotten all about it so did not realise i had to phone within 14 days and yesterday my bank was charged with £92.95 i went mad phoned them up had a right go told them they had no right to take money from my account, I spoke with a chap called Abegol told him I was sending it make and i want a full refund he said that once they receive it back i will have a full refund within 3/4 days – but a what a cheek they have.

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        • Those numbers dont exist im afraid!

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          • The number is customer service 0800 026 5818 I phoned them to day GOOD LUCK I am sending products back & told them I want a full refund contacting my bank how

      • hi i have been conned to taking the piss i cant get my money back they took 179.90 out of my bank

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        • Like you and so many others, I too have been coned out of nearly £200-00. £179-90 to be exact. Even more ridiculous, when you cancel the subscription you’ll get charged to return the so called FREE samples or be charged 50% of original cost. I cried, no I sobbed when I saw how much had been stolen from my account without any kind of notice, but try to get it refunded, well, you can try. PLEASE people, don’t be conned like so many of us have, it wouldn’t be so bad if the darn cream worked, vanity is said to be a sin, maybe it is, maybe it isn’t, but we shouldn’t have to be conned out of our money just because we want to look and feel better. Sugar mixed with warm water is a super exfoliate, egg white mixed with honey and rose water is a great face pack, tea bags after being run in cold water until very cold and clean are great for decreasing dark circles around the eyes, me, I’m back to basics, its much cheaper and it works.

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          • Same here, I’m gutted. I’ve tried to ring them but the number is “not recognised”. I’ve cancelled my direct payment to them.

          • I too have been conned by this so called FREE TRIAL. This company is totally dishonest and immoral. I am absolutely fuming and have had in total £400.00 stolen from me .I am a pensioner and in no way can I afford this amount…talk about stressed and.. angry and feeling so foolish. I have contacted my bank but dont know id I will ever see this money again. This so called company should be shut down…..Totally totally disgusted!!!!!!!!!!!!!!

      • Don’t do it !! Once they have your bank details they set up a monthly direct debit I fell for it and it took me 2 months and a lot of trouble to get out I also lost 2 months money

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      • I’ve just ordered my free trial and then saw this informative page – Thanks for the warning I have just phoned them and they said that I will have 14 days to try the product and then they will bill me £89.95 for a new bottle if I don’t phone to cancel before !!!!! I asked them to cancel this trial offer and they said they can’t. I feel a bit cheated.

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      • Same as you, i saw nothing that mentioned the £89.95 that they have taken twice out of my account. It certainly is not a free trial!! I rang the number for Belle Peau above – 08000265817 and spoke my mind to the opertative. She did eventually cancel all further orders and said she would reimburse me 30per cent in the next 3 days. It remains to be seen if this happens.

        Basically anyone reading this – DO NOT TOUCH THEM WITH A BARGE POLE, it’s a real scam!!

        Reply
        • Hi Nicola
          just get in touch with your card provider and cancel any further payments to this (company)
          I tried to cancel because I got caught but they won’t answer their phone or emails so I blocked them via my card company
          My card company also refunded me all ongoing payments 3X £89.95
          in my view it is a scam so leave well alone
          Hope this helps

          Reply
          • Hi nicola the same happened to me do you no if you can get a refund on a visa debit card or was yours a credit card many thanks phyllis

        • Hi I agree with you I saw nothing to tell me that money would be taken if I did not cancel within 14 days the 89.95 was taken twice without my knowledge
          Have since contact them no chance of a refund fell totally conned and stupid and very much out of pocket

          Reply
      • I agree entirely
        First time I found I’d been charged was when I saw my bank statement and that they had ‘helped themselves to £89.95!
        There were no T’s & C’s on the ad as I would not have paid that for this product.
        What a Con !

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      • Totally agree I too was ducked in to free trial nowhere did I see a charge x 2 I might add to youngeye4u and skincute of £89.95= £178.90,so glad I used my credit card as was able to cancel the payments I might add these charges were taken out on 24th and 25th July ….if this was purportedly for a months supply of Belle paue I have yet to receive it ….today being 26/7/16 suffice to say I will be refusing delivery if it arrives !!!!
        Disgusting nothing is disclosed on the facebook link there was also a charge of £3.95 taken same day for youngeye 4u I have tried both the numbers affiliated on these charges and they appear to b dead lines ….note to self don’t expect a free trial without associated costs !!!!!

        Reply
      • Hi Laura, they charged me with 39 and this month with 90. Please tell how you cancelled it. Thanks very much!

        Reply
    • I wish not to receive further trial products or any products from yourselves es ..also please do not charge my card for any further payments thank you ..I have informed my bank if this ..thank you again

      Reply
    • I applied for the trial sample offers from Belle Peau, and was then charged nearly £90.00 for each product before the trial period was up. This is an extortionate scam, and I have emailed the company concerned, quoting the relevant legalities of what they are doing/have done. The product is NOT worth anywhere near the price they are charging. Appalled at the practices of this company who use ‘pop-ups’ to generate new customers.

      Reply
    • i would like to recount my experience of belle peau .–i decided to try it so agreed to the trial the next day i visited this site and read the comments. i sent an e mail and then my husband rang their number and spoke to a very nice man who said i should give the package back to the post man and also i would not be charged for any more. on top of that i had an e mail as well saying i would not be charged for more. …..this afternoon i received the cream and gave it back to the delivery man who said he would deal with it. if this helps someone i would be glad

      Reply
    • I sent an immediate email to these people saying it affected the skin and did not want anymore…. was still charged 2 lots of £89.95 which I couldn’t afford!!.. There E mail addresses and 2 Telephone Nos are unavailable but go through your bank.. They sorted it for me and a full refund was given xx We all live and learn not to be fooled again!! x

      Reply
    • This offer is not a free sample just paying for postage. I am contesting the charges made to my credit card.

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    • I received my trial and boy did I pay the price.£89-95 was taken out of my account without me even knowing. Had to go to the bank and sort it out. I feel like I’ve been done. Beware. Gwyneth

      Reply
    • You say this is not a scam. But it is unusual to have no leaflet inside the trial boxes that gives you further information on the contents of the product, which is important for those with skin sensitivities.
      Secondly I was surprised to be invoiced for the product after the trial period, on the 20th June and the 21st June and that you further tried to take money from my account in July. I received no products after the trial and have informed my bank to cancel my account and cards. This is fraud and as far as I can determine the trial bottle of skin care has no beneficial effects beyond a general moisturiser such as q10, or Nivea. In my case it produces a sleight tingling effect which is usually the precursor of a rash which prompted me to stop using it.
      The box has no maker or registration address on it; and no means of getting in touch with the manufacturer to make a complaint or ask for the money taken from my account to be returned.

      Reply
    • can you please stop sending me this product and do no charge my card for anything else thank you Yours Carole Gartland

      Reply
  2. It IS a scam

    Reply
    • Yes it is a scam! The website pretends to customize your skin care needs by asking you your age, gender and skin care regimens. First I said I was female, over 50 and needed wrinkle care. The site recommended Belle Peau. Then I said I was male, 18 years old and had acne – the site recommended Belle Peau. I tried every combination and was always told I needed Belle Beau. And if you look closely at the “before and after” pictures you will see it is the exact same picture both times – meaning you are not looking at “results” but rather a touched-up photo. Even without the outrageous charge after your 30 day “free” trial the product looks highly suspicious!

      Reply
    • This is definitely a scam or the facebook page would not have been removed. NO SMALL PRINT STATED PRICE OR PAYMENT AFTER 24 DAYS. THEY ARE NOW TRYING TO COVER THEIR OWN BACK BY DELETING THE PAGE. If what they are saying was true they would not have removed the page

      Reply
    • I don’t know if this is a ” scam” but it certainly dishonest.
      I thought I was buying a “trial product”.
      I have never been duped before, but this company has managed to get £89.99 from my bank account, yes , that’s £90 and I have nothing except a beauty product that has brought me out in spots at the age of 71.
      IGNORE ANYTHING FROM LA BELLE PEAU.
      I have informed my bank, blocked them from my account, requested a new bank card and asked my bank to investigate the possibility of fraud.
      I shall be contacting the company , I believe they go under the name of skinexperience or something like that.
      Buyers beware. Nothing is free. Especially for naive users of the internet.

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      • I have come out in a terrible rash i was scammed twice I cant believe this has happened again.

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      • I will be doing the same just had another one delivered this morning, its a scandal

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      • I have just been scammed by this lot their email address is now info@skinmaitain.co

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      • I too have had to contact my bank regarding this scam. I have just posted a report on this, dated 12 July 2016. I have looked into the legalities of what they have done, and told them in no uncertain words that unless I received the full refund for each of the items I would be taking the matter further. I thought it was just me who had been scammed, so you are not alone in this. They use two names: SKINNORMALIZE and EYESATONCE. I too have told the company that they are using fraudulent means and I will not let this rest until I have received my full refund. This is a disgrace and I feel so stupid for allowing myself to be duped. It is actually a Criminal Offence if all costs are not made clear, and this includes internet ‘pop-up’ ads, or ‘banner ads’ which is how this company operate.

        Reply
      • ive been so mistreated.ive been offered a “FREE TRIAL”.FREE MEANS FREE” in my language.if you go to BOOTS you get a sample free of perfume.if you like it you go back.you dont have to ring them to say you like it or they will take money from you.i advise you all.Ring your bank and ring trading standards.come on girls.lets stick together on this one.ive lost 179 quid and not even received the trial
        Trading STANDARDS dOnt forget or they will get away with it

        Reply
    • I ordered a ‘free trial’ only to find out after the order was put through that there would be a charge of £89 per month ongoing. I cancelled the order the next day and have the email confirmation that no further payments apart from package and postage they took, would be taken. Wrong. Contacted my credit card company and they confirmed the payments were set up and ready to go end of June. Phoned Belle Peau and they said that I would be charged. Had to cancel credit card! Free Trial…..rubbish! Very bad practice, to say the least. Do not fall for this free trial

      Reply
      • Contact your credit card company, they will stop the payment, enter a dispute and take the
        money back from the company. This is one of the companies that they are aware of. Also send an email to the relevant trading standards. I have cancelled the order with the company and asked for paid postage label to send the good back. If you paid by debit card go onto online banking and cancel the standaing order.

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      • ive fell for it too but never even received the “trial”.they are very dishonest

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    • ive been done to

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  3. Would like a free sample

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    • Be careful that you let the company know within 14 days if you do not wish to receive further product. I was charged £89.95 14 days later for further purchases. The email was not clear to me anyway. Take care

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      • I also got a trial and today have an amount of £89.95 on my bank account, didn’t see anything to say about this coming out

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        • I was duped by this company. I tried the free trial,which made my skin worse-very very red. This morning i discover an amout of £89.99 for which i was informed would receive a bottle every 30 days. I had a rant at them,i have now cancelled the subscription but cant cancel the one which is on its way. Because i ranted,and was irate i was told that i would be refunded half the cost. Not the best outlook,but due to ill health i had no more energy to fight any harder.
          PLEASE BEWARE EVERYONE ABOUT THIS SCAM!!!

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          • I have just found out I am another victim of this scam. I did not see the full price of this product or the trial period of 14 days (which I quesion I have had) and the small link to terms and conditions. I have had £180.90 stolen from this bogus company from my bank account.Is it worth phoning the number on their website? Has anyone managed to get their money back through their banks? I am left with an overdraft and fees, and the problem of how to recover from this. There is no way I would have paid so much for face cream which I don’t think does anything. I too will go back to Estee Lauder which does work. If anyone can offer advice on how to get my money back I would be most grateful
            I AM SO ANNOYED THAT I GOT CAUGHT

        • yeh me too.the print so small. but also “free “means free

          Reply
      • Hi

        Ive also been scammed big time. I ordered the trial offer & cancelled subscription 2 days before offer ended however they’ve taken £69.83 out of my account. I have sent 5 emails requesting for a refund as this payment caused me to go overdrawn & I have not had one response but I also cannot get any sense out the agents when I call them. I’m looking into reporting them to The Trading Standards Agency & contacting the financial ombudsman. I urge all of you to do the same as this is a complete scam & they cannot get away with this…

        Reply
  4. Does this really work

    Reply
    • Please read the above review.

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    • I have just received my trial offer today and do not expect any more payments coming out of my card without my say so and if they do I will certainly be taking this to my lawyer

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      • Just call them to cancel otherwise you will be charged – I was !! Not happy

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        • Have you got your money back? I’ve just been stung the same way. Can they charge you the £89.95? I haven’t received any more products!

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          • I received my trial while I was on holiday when I returned there was 2 payments taken out of my bank, that was payment for the skin and eye products I phoned and complained and was refunded half the money, they said I had not told them in time that I wasn’t happy and I hadn’t even tried them. I just took the money they need to make it clear on their offer as to how it works.i hope this helps.

        • Have you got a number to call them please

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          • the phone number is 0800 026 5817 I called them on that number this am and got a reply , suggest you call soonest before they change it

          • have you sorted your problem out luv.ring your bank.ive been done too but banks know about them

        • Called them on behalf of my wife. They refused to pay back saying it was more than 2 weeks. Two payments of £89.95 each taken from bank account. The second for some eye lotion not even asked for!

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      • I got 3 of these “free trials” and up to now they have taken £89.95 X 5 times plus p&p about £470, I advise you to cancel,your card now right away before you get charged. I didn’t see any small print to say I would be charged all this money, beware!

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      • Did you get any more payments taken out your account? I just received my trial today and am concerned I’ll b charged again.

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      • Well you haven’t read the light grey print on the bottom of the page.. better contact them and cancel it because you will be charged £89 every month until it is cancel.. see my comments above.

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      • Please please be careful.

        When trying to purchase my free trial it then came up with another button to complete purchase and now I had paid £2.95 for face and £3.95 for eye?

        I tried to cancel but number cuts off, also the product in my opinion seemed liked olive oil my face was looking worse not better I stopped using after a couple of days. I thought I would be contacted to see if I liked etc however I was charged 2 x £89.95.

        My bank had said that if you do not cancel within 14 days they will charge you for the product £89.95 per item.

        In my opinion this is a scam, I would NEVER have tried if I knew the product was £89.95 I would have stuck with estee lauder. Being a full time mum I cannot afford my luxury products and feel so stupid I fell for this don’t do it.

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        • this is exactly what has happened to me – i am going to ring them up and email them – this is so bad for a company how low can it get to scam people out of there more – you cannot not even ring up to cancel the products and it never said anything about the full cost it said it was a free trial with only shipping to pay and nothing else – I advice people not to do it

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        • did you manage get money back.ive just been DOnE TOO

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      • They will. Believe me.

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      • They will definitely send you the products without asking you and will take the money out of your account. I’d love it if your lawyer deals with them – it’s totally dishonest what they do. The only thing to do is let your bank know not to let them take money from your account!
        Good luck,
        Nicky

        Reply
  5. I have contacted you by phone and as my conversation went I told your operator I will be returning my trial unopened and was told my order would be cancelled immediately you recieve this My order will be returned express delivery with proof of postage. I hope not to hear from you in the future.

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  6. Lol. @Admin. I’m sure you’re pulling your hair out from frustration! :’D
    You clearly write that this is a review, but you gotta explain to every angry dissatisfied customer!
    No good deed goes unpunished, they say!
    Hehehe.

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  7. I was on Facebook and clicked through and found this trail and thought I would have a go.On ordering the T&C’s were not visible and completing the order they manage to include in my order they eye trail as well and charge another £3.95.I discovered that they would be charging me £89.95 for the face trail,so immediately sent an email to cancel the order and tried ringing the customer service 0800 tell but it was closed.The call centre when I contacted them is not there own and I had a very rude man who was very unhelpful and evasive in answering my questions.My emails are always replied to saying someone from customer service will contact you in 48 hours and they never do.I have reported this company to Action Fraud and would suggest you do not do business with this company.They must be breaking advertising standards and long distance selling?Companies like this should be stopped and Facebook should be not be vetting their advertisements.

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  8. Hi
    You have charged my account for £180.00 for a product that I trialed. I don’t wish to receive anything more from your company. I have instructed my bank not to pay any further payments. I would like my money refunded as I did not give permission for you to take this money.

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  9. I find this to be indeed a scam, I applied and was not only charged the first postage price but also for a second which I did not request. I will be calling the company for an explanation in the morning and requesting a full refund of the money taken from my account without permission. Disgusted.

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  10. When it said free trial there was no mention of just taking nearly £90. I would never ever ever of accepted a free trial offer had I known. No authorisation was given and it is now in the hands of Barclays Bank and my solicitor.

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  11. I have recived my trail and i wasnt told about any more costs involed unless i wanted anymore, so i am not happy and if any money xome out of my account i will going to trading standers and a lawyer as you are not being truthful to people who just want to try and decide for them selfs so please remove me from any list off this site

    Reply
    • This website has no link to any trial offer. You will need to contact them yourself if you wish to cancel any future orders. Have you tried the above contact details?

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    • Just inform your bank once you receive free offer, that you do not want any payments to go out to this company, before the free trial period ends if you not happy with product. If you informed your bank in writing of course, then the bank will be liable for any payments that go out as you cancelled it in plenty of time?
      If after informing your bank about cancelling any requests for payment, then the bank have no choice but to recoup your money on your behalf.
      Also don’t forget T&c’s aside, it’s a free trial, you will require and do this by email for proof to contact the company to say, you not happy with product and they cannot charge you and they cannot take money out of your a. Out. I am trying thus out the set up that is to see if it is a scam as in inappropriately risking money, they still have to give you a date at least.10 days before they can take a payment regardless of T&c’s….this is to allow you time to respond to them and you should or they will take the money out. Be on safe side and inform your bank no further payments to go out to that company.

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      • I did inform my bank and they put me through to debit card fraud who could do nothing what so ever except cancel my card, oh but they had the phone number of the company!! I have had nearly £500 taken from my bank up to now

        Reply
        • In future just set up another debit account at your bank and just put enough money into the account to cover whatever it is your going to buy then if they try and take money from you it will be impossible for them as you won’t have any more money in that account.

          Reply
  12. PLEASE DO NOT TRIAL*************************
    it is not free and unless you read the tiny tiny terms and conditions you will be charges 89.95 TWICE in my case i would not have paid 89.95 for a face cream in the first place. it is not a free trial at all i am so angry with this company DO NOT TRIAL **********

    Reply
  13. Hi received the so called free trail then checked my card statement to see two payments of £89.95 had been taken I would like to cancel this immediately
    Thanks

    Reply
    • Please use the contact details in the above review to contact Belle Peau. 🙂

      Reply
      • Both the numbers on the payments are not connecting just seem dead …absolutely nothing not even a dial tone on one other seems to b some kind of fax #
        08000265827/08000265820…don’t b ducked in this is not a free trial

        Reply
    • It is definitely a scan as my sister in law received a trial and then took 53.00 out her account but did not say that they were taking that amount out of her account,now the fraud team are involved as I am not leaving that,a trial is a trial,not to be taking all you money out of.your account.very dissatisfied customer 9

      Reply
  14. SCAM OR DUBIOUS PRACTICES
    To Pavol Kolesar, Director, Belle Peau Ltd.
    This Belle Peau Skincare trial offer is being returned as it would appear that you intend to charge me £89.95 fourteen days after the order date of 7th May 2016. Your email with the order number 3435243 is actually dated 7th July 2016, but I imagine that this is merely a typing error.
    When I agreed to pay for what was described as a “free trial offer”, I was naïve enough to believe that statement to be true, an assumption that was confirmed by the “NO COMMITMENTS” statement on the credit card payment that I made (on behalf of my wife). Subsequently I discovered that you planned to charge me £89.95 on 21st May by using the details of the Visa card that I had used.
    I have now spoken to my bank and advised them that they are to reject any attempt by your company to obtain money from my account.
    I have also spoken to your call centre in Milton Keynes and have been told that as the Belle Peau Skincare trial offer is being returned, my account with you has been cancelled and closed.
    It seems to me that your claim that this “free trial offer” is nothing of the sort. Had I realised that the “NO COMMITMENTS” statement on the Visa invoice was also untrue, I should not have agreed to this payment. It follows that the £2.95 postage charge and the £3.95 return charge have been obtained by your company making dubious offers and claims that have resulted in costs to me that cannot be justified. I therefore require you to refund these direct costs of £6.90 at your earliest convenience.
    The packet will be returned using Royal Mail’s second class signed for service.

    Reply
  15. I have used this belle peau & it doesn’t even do what u sed it wud do,.& another thing I want to no is WHY have u charged £89-95 for this wen this was supposed to b sent as a FREE TRIAL!!!!!! Doesn’t that mean try the free trial b4 u buy? I was charged the £3-95 for shipping costs & that’s all I knew this was —- a £3-95 payment for it to b posted then u use the belle peau. & if it’s to our liking THEN we wud want to pay for the stuff (£89-95 ,not only this but wen I came to order this stuff I asked my son to pay the £3-95 on HIS card details,,now yesterday he’s been left fuming to find out from the bank why he has this large amount gone from his account,,this is out of order,we want this money put BACK into his account,as if u have anything to say on this ,u can take it up with me,but he deserves to have the money back ,not only this u have scammed me after saying this is a FREE TRIAL!!!! Someone explain this scam ,as other people have been calling it, this stuff does not get rid of lines/ wrinkles atall, VERY DISSAPOINTED!!!!!

    Reply
  16. This ‘free trial’ is indeed a scam.I also sent for mine paying postage thinking I was just getting a free trial.Today I’ve just found out I have had £89.99 taken out of my bank account and when I phoned their Milton keynes office I was more or less told it was my own fault for not reading the t&c,which by the way I can’t even remember seeing.After telling the person on the phone that I couldn’t afford to pay this she has reduced this by £40. I am livid about this and feel totally scamed.OTHERS BEWARE!!!!

    Reply
  17. This Is without doubt a scam. There was nothing instantly visible to the naked eye about charging £89 for the trial nor in large letters that I had to get back to BP within 14 days or pay that sum..I will be instructing my bank to put a block on any further payments to this co. They are charlatans and should be exposed. I am writing to the Daily Mail…I am sure they will be mist interested in exposing this organisation for what they are.
    Furthermore the dispatch note came with no address no details on the product. God knows what the ingredients of this serum are. Belle Peau should be ashamed

    Reply
  18. i got this from fb. thinking i’m only paying for p&p. for a FREE trial. but then 14 days later there took £89.95. out of my bank. when i called the bank. they knew all about this scam. i booked all father payments. and did a search for this company on internet. as there was no info with this product.
    finally i came a pond this site. with a number to call. thankfully there are going to pay back the £89,95. and i am to return the remaining cream . don’t bye it . its rubbish anyway.

    Reply
  19. Two payments of £89.95 taken from my account ,i request to refund my money back as i did not give permission you take from my account. this is a scam.

    Reply
  20. I sent for a triel bottle of skin care Bella peau paid post and package did not ask or order any others dose not let you no this went on holiday came back there was £178 took from my bank phone bank told that l phoned trading standards that are a scam I am going to a lawers to fight for my money if it is not payed back into my account and also write into the papers I will not let this go l nearly a pensioner and they took all I had in the bank so be were roseanne

    Reply
  21. This is a ‘legal’ scam if there is such a thing. You are led to believe you are getting a free trial, then within 14 day are charged for the full amount of the cream. If you have several hours to go through the small print it is all there but cleverly hidden so you really have to search to find it, if not a scam, it is out and out deception.

    My action. I informed my bank not to honor any further payments. Having received a RMA number from Belle Peau, I have now asked them to send me a pre paid returns label, whether or not I will get this is another thing but I am giving it a go.

    DO NOT ORDER THESE ITEMS!!!!!!!!

    Reply
  22. Please do not order these creams, it is a scam! I ordered both the skin cream and eye cream, under the impression that this was a trial and I was only paying the delivery charge. Nowhere did it state that I would be charged £89.95 for each bottle, luckily for me only 1 charge was taken from my account. I will be doing my best to get this money refunded but I won’t hold my breath.

    Reply
  23. Just looked at my bank account £89.95 taken by skinbuildup. I did not sign up for this. I did authorise payment of £2.95 postage for the trial, but not for them to take further payments.
    Spoken to my bank they are able to stop further payments. Though i won’t get the £89.95 payment returned.
    So Angry

    Reply
  24. DO NOT ORDER THOSE ITEMS, THEY WILL TAKE YOU ALL MONEY FROM YOUR ACCOUNT!

    Reply
  25. I am a pensioner and you have had my holiday money I did not give you permission to take my money bank are helping me get it back what a scam and who are you

    Reply
    • This website has no link to any trial offer, I suggest you try contacting Belle Peau yourself. There are contact details posted in the above review.

      Reply
      • Dear God……This page is called “skin care help” it has no links to Belle Peau!
        Are these women really this thick?
        For goodness sake ladies….THIS IS AN INDEPENDENT REVIEW OF BELLE PEAU!
        It’s not Belle Peau, if you all would have read this before you signed up to the “free” sample, as I did, then you would not be leaving your complaints wrongly on this site!
        Oooooh, it gets me so annoyed……you’re embarrassing the female race, girls!

        Reply
  26. This product is useless, does not work in anyway whatsoever. Please do not send any more and do not take any more money from my account. A very angry and disappointed customer

    Reply
  27. THIS IS S TOTAL SCAM.

    This offer is completely misleading.

    Having ordered a sample @ £2.95 – the company sent a full bottle with an email saying they’d love for me to have the benefit of a months supply.
    No where on this confirmation email did it state that if contact wasn’t made with the company to return the product then I’d charged £90!!!!.

    If this is stated then it must be hidden in T&Cs – but well hidden.

    Do not deal with these people.

    I called the help line where I was talked over rudely and aggressively – they know about this and they do this all the time!

    I demanded that my account was to be closed and no further payments to be taken.
    I demanded my money back – but that was dismissed.
    I have called my bank and blocked any further transactions.

    I can only warn people – do not deal with them.

    Oh and the product was no good either.

    Reply
  28. This is totally hilarious!! How so many people can get the same thing wrong over and over. Read the article before you comment and you’ll know you’re complaining to the wrong person. However, your complaints have saved me lots of money 😊

    Reply
  29. This scam company has now taken 5 X 89.95 + p&p nearly £500 I’ve only had three “free trial” products but been charged for five, I’m at my wits end as I’m a pensioner who is now overdrawn at the bank, I have rang them and a man I spoke to did say he would put the money back in my account but since then he took two more £89.95 help what can I do?

    Reply
  30. Yes it is a scam and they will do anything to keep your money. Very deceitful company and staff are trained to keep hold of your money. I came across Belle peau offer through Magic FM radio website. The advert was clearly offering clinic product – free sample- but when I paid for the P&P it offered Belle peau products.and I was unable to proceed without accepting the offer. So I took it.after receiving the two products, I called them two weeks later to cancel as I wasnt happy with the cream and the serum and for the fact that i didnt receive the Clinic free samples. The man I spoke to was very rude and abrupt. Few days later, I found out that they have taken a payment of £89.99 twice – When I called them the lady was again rude and ubrupt and asked me to stop talking several times. She wasnt interested in what I had to say. All she kept saying was that there was no record of me cancelling. She then agreed to refund me less than half the amount of money they have taken. I think they are very deceitful and dishonest. I am very angry and disappointed that a now a days company can operate so dishonestly. Will never buy anything from them again. They should be reported to the trading standards.

    Reply
  31. Does anyone know if there is another phone number to the head of this Belle Peau? the only one I have is the 0800 and the staff are very unhepful and dont want to refund my money. I WANT MY MONEY BACK . IT’S DAY LIGHT THIEVERY

    Reply
    • i have just contacted my Bank – instructed them not to make any further payments to this company. I had to agree to a declaration, but feel safe that money will not go out again

      Reply
  32. There are 3 telephone numbers for this American company
    08009098294
    08009098295
    08009098296

    I have called them twice and the second time the girl was very rude

    Reply
  33. *****BEWARE***** Belle Peau is most definitely a scam. I wish I had looked up the reviews before clicking on this too good to be true offer. Best thing is to try to get the bank to get your money refunded and block this very dodgy company from withdrawing any further money from your account.
    Interestingly the Belle Peau website today does not allow you to get any free trials of this product and you are directed to another very dodgy looking product instead!

    Reply
  34. Hi, I was scammed a few years ago by an identical offer for skincare products. I had a few payments taken out as I was away on holiday and didn’t realise initially what they had done. They are using the same practices as Belle Peau so are possibly the same people trading with a different company name. I went straight to my bank and they refunded the money. They were well aware of the company and had reported them several times. It seems ludicrous that they are still trading under different names and still conning people left, right and centre. The moral I learned from my experience with them is that if something seems too good to be true, it usually is a scam !

    Reply
  35. know-so. I phoned my bank and got a fraud case raised, my bank has refunded this money, you need to ask the debit card disputes team at your bank to raise a CPA against the company this will mean they cannot withdraw anymore money from your account and have to delete your bank details, if they then take more money in the future they are liable which your bank will pursue.

    According to the lady i spoke to at the fraud department 80% of her daily calls are because of companies like this that hide hidden charges in the T&C’s and do not contact the person or send anything further to them, so unless you are vigilant with checking your account they get away with taking monthly charges without permission.

    Reply
  36. I had my card bill today with two amounts for £89.95 taken, I’ve managed to speak to the card company and they have stopped the payments. I never saw anything about them taken this amount after 14 days. Be warned! Oh and if you phone belle peau they just follow a script of ‘ it’s in the terms and conditions, did you not read them!!’ I don’t remember even seeing any! It is a scam.

    Reply
  37. Please can you supply a telephone number for this company!!

    Reply
  38. This is a scam says it is a free trial load of rubbish. taken £180 out of my account. Rang them and received a credit for £80 and canceled any further deliveries. which is better than nothing but not good enough!! never saw any terms and conditions. If you paid by credit card worth giving them a ring as they may refund some of your money.

    Reply
  39. I have looked at the ‘Trial Offer’ – in the Terms and Conditions in minute writing at the bottom, not only are you charges the £89.95 after 14 days, but thereafter you agree to be charged a further £89.95 PLUS potage and packing PLUS ‘Handling Charge’ which will come straight out of your bank, as once signed up for the ‘Free’ sample – you also sign up to receiving the cream every 30 days unless you cancel beforehand.
    Banks consider this way of selling to be a scam.
    I am surprised that Oz puts his name to this.

    Reply
  40. I have received nothing for the additional 2 x £89 they have stolen from me. The people doing this have no conscience and the guy I told must have had something bad happen to him to make him so dead of conscience after we discussed the fact he would have to give account one day and he basically told me ‘there is no God and I was not going to get my F****** money back” putting the phone down on me. I had also tried to educate this person that people that applied for free samples rarely had much money and that was why they did so. I also advised him that I hadn’t been able to get food shopping, as my card was declined hence the investigation of my account only to find I had been scammed.

    When I contacted several agencies representing trading standards and the like I felt it only fair to give them some more info about the owner of these -yes these- different companies that are robbing people with their fraudulent and despicable behaviour.
    Below are just some of the other associated businesses run by the same man.
    Their are other bigger companies in other countries too working in health insurance-can you imagine!!!
    They also scam people that they are offering help to make rich. I have several bodies that will take this further- I want my money back- I have received nothing.
    This is the man who owns the company that has scammed you.
    Pavol Kolestar Born Jan 1980/81 Slovakian 35yrs
    List of companies owned by Pavol Kolesar.

    Pavol Kolesar holds currently these positions: Director (BUSINESMAN), Director (BUSINESMAN), Director (BUSINESMAN) in companies

    RST HEALTH SOLUTIONS LIMITED,

    RST ADVANCED NUTRITION LIMITED

    Company number 09315050

    International House Cromwell Road, Kensington, London, SW7 4ET

    STAR HEALTH SOLUTION LIMITED.
    THE BRISTOL OFFICE 2ND FLOOR, HIGH STREET
    WESTBURY-ON-TRYM
    BRISTOL
    BS9 3BY

    ENGLAND

    He has been a Director (BUSINESMAN) of RST HEALTH SOLUTIONS LIMITED for 19 months, Director (BUSINESMAN) of RST ADVANCED NUTRITION LIMITED for 19 months, Director (BUSINESMAN) of STAR HEALTH SOLUTION LIMITED for 19 months.
    also director of

    MAN SCIENCE LTD
    Company number 09900303
    49 Station Road, Polegate, East Sussex, United Kingdom, BN26 6EA

    RST ADVANCED NUTRITION LIMITED
    Company number 09315050
    Star Health Solution Limited
    UK address:
    Star Health Solution Limited, reg.num. 9302718, Minshull House 67, Wellington Road North, Stockport, Cheshire, SK4 2LP, United Kingdom

    Returns
    PO Box 7580
    MILTON KEYNES
    MK11 9GX
    United Kingdom

    Tel: UK 0800 433 4764
    info@aidslimming.com
    cs@pureslimming.com

    THIRD FLOOR 207 REGENT STREET
    LONDON
    W1B 3HH
    UNITED KINGDOM

    Gosh there is so much info-facebook- Czech stuff/detail/even relationships. 🙂

    Reply
  41. Hi

    Like many others, I have fallen into the trap and could see nothing to say it was a 14day trial, nor did it say anywhere that full charges of £89.95 for each product would be charged to my credit card after 14 days. I contacted them with regards to this and the lady I spoken to said it was on the terms and conditions and I proceeded to ask “what terms and conditions”. There were none at the order process nor on the advert and she advised me that it was on the order confirmation which it was clearly NOT. I too, contacted my credit card company to put an immediate stop on this as it is automatically taken every month whether you like this or not.
    I offered to return these products and demanded a full refund which was a waste of time, however the credit card company are very aware this is going on and have received many calls about this. They have put a cancellation on this for me but unfortunately, I have been left paying a one off bill of £180.00 for products that are of no use to man nor beast, so beware everyone who is thinking of ordering this as it is a scam in my opinion and someone is getting rich by doing this.

    Reply
  42. Good god, no wonder so many people got scammed!! I worked out as soon as I clicked the link that it was a review of the cream and nothing at all to do with the company!! Perhaps if you spent more time actually reading the literature you wouldn’t have got scammed by it! There’s a saying that if something sounds too good to be true it probably is and first thing I would do is go through all the small print for hidden charges!

    Reply
    • Well good for you clever dick
      Funny how the majority of comments come from us ‘fools’ who have been scammed, shame we’re all not as smart and smug as you with time to gloat about it.

      Reply
  43. Total scam

    Reply
  44. Ordered a trial of the Face product for £2.95 and the Eye product arrived with it without me asking, and this was £3.95, a second charge to my credit card.
    Using these caused my wife’s face to come out in a deep red rash and people started asking her if I had slapped her!
    I have today requested a cancellation, “Bryan” at the call centre was very pleasant and helpful and agreed to cancel further charges, maybe they’ve upped their game since several people here said they were aggressive.
    But I am required to return the “free” samples at my expense.
    I will watch my credit card and update here regarding further charges.

    Reply
  45. I have just reported this company to UK online fraud

    Please everyone has been scammed report this company!!

    Reply
  46. So angry with this company.Received and paid for the so called Free samples in April.In May they took two lot’s of £89.95 out of my account it’s now June and did not receive any more product’s from them be careful it’s a scam.They don’t answer the phone and ignore emails.I now intend to take the matter further.

    Reply
  47. what an absolute rip off the stuff isn’t even worth the postage price never mind £89.95 x 2 before you even tell them what you are ringing for they tell you why you’ve been charged and I suppose it is another foreign company ripping of hard working british people the bastards, I am sorry but I am so bloody annoyed.

    Reply
  48. Checking my may bank acoount i find that you have taken from my bank without my permission£179.70 two amounts of £89.85 this was for two supposedly free samples which apparently hundreds of people have fallen for i am 70 years old and have never co e across a situation like this i must have the money back in my bank immediately and have instructed my bank to not allow you debit my account further..please e mail me back with instructions of what i must do to get my money backand DO NOT TAKE ANY MORE i cannot afford this .i am reliably informed that this is an illegal scam. Please respond i cannot afford to lose money i. This way as apparently hundreds of people have

    Reply
  49. You originally took 1) £2.95 @2)3.95 which was the agrrement for postage the trial was free please answer me

    Reply
  50. DO NOT GET INVOLVED WITH THIS! IT IS A SCAM!
    I received the free trial, sent an email saying I did not want to receive any more items and was emailed back to say I had to ring an 0800 number, which was in China! I could not understand what the young lady was saying and therefore the phone call was long! I have to send the trial items back to Milton Keynes! Why could i

    Reply
  51. I too applied for the free trial and have been in hospital due to a ongoing condition ans so forgot all about the 14 day thing and have been charged £89.95 today. I am fuming and will never try a free trial ever again.

    Reply
  52. just been robbed 89 pound what wa smy shopping money to feed my dam kids absolute furious and will be opning a case with this robbing cunts

    Reply
  53. I too ordered the “Free Trial” . I ordered it on the 10th and it arrived on the 11th I was very surprised that it had arrived that quick. I decided to look at the reviews before I used it, how glad was I that there were so many. I went straight to the Post Office and returned it. I took copies of the despatch notes and the “very nice” letter that I sent, I also sent it by registered post, as they seem to be very underhand, and it was just possible that they might say they had not received it. I also went straight to the bank and cancelled my card. If they try and take it after the cancellation date, it is refunderble. Thanks to every one who has contributed to this site, it has saved me a lot of money i too am a 70year old pensioner.

    Reply
  54. Yes it’s a scam!!!!
    They took £89.95 from my account. I complained and got a full refund after saying I’d reported it as fraud to my bank.

    Reply
  55. Just had my bank statement and horrified to see in addition to £3.95 & £2.95 postage (for FREE eye & skin serums) I have been charged £179.90 under the names ‘Eye radiant & Faceradiant’. I had no idea any other charges would be made. Yes, It is a scam. I have just used the 0800 number and hopefully cancelled any further supply or charge. I have been given a cancellation code and told they will send a confirmatory email. But my contact sounded like she was on the moon. But I shall speak to my bank to ensure no further deductions are made. I am furious with myself for being taken in by this. I wonder if those of you expect to have received refunds?!!

    Reply
  56. I think we should all go to watch dog website and send story for them to investigate -get this company stopped

    Reply
  57. HI,

    I would like to inform that I am still receiving the product Belle Peau wich I`ve just requested the trial and I don´t want continue receiving, I tried to call SEVERAL times this number 0800 026 5817 as you inform above but the line never complete and always drop.
    Could you please cancel the delivery of these ASAP? I´ve also sent an email directly for the email above.

    I hope don´t have any kind of problem with you.

    Please give an answer ASAP with the confirmation of the cancelation.

    Many thanks,

    Reply
  58. I have also been ‘taken in’ by this seemingly trial price for Belle Peau’s skin products. I have in the past purchased trial products on line and they have been exactly the price stated and no other amount has been taken from my bank account. This company has hidden the real cost within the small print in order to cover themselves. Hardly what anyone would could good company practice or customer care. Avoid them at all costs!

    Reply
  59. I have not purchased this product, however I did send for a free trial on another product and then found that I was being charged £90.00 per month on my credit card. They were impossible to contact so I contacted my card issuer and they investigated and I got a full refund
    DONT let people like this get away with stealing your money from you

    Reply
  60. I have also fallen victim to this scam with £180.90 stolen from my account. There were no terms or conditions available at the time of ordering the samples. I have contacted my bank to stop these fraudsters from stealing anymore of my hard earned money. I will attempt to get it refunded but am not holding out any hope. I have noticed Pavol Kolesar, Director (might have known he/she would come from an East European country) works from an address in Bristol, I will be visiting my local MP to see if there is anything that can be done to stop this illegal business. DO NOT ALLOW YOURSELF TO BE TAKEN IN

    Reply
  61. I am disgusted I was taken in by this scam,I DID NOT SEE THE REAL PRICE IN THE ADVERT ,NOTHING SHORT OF DAYLIGHT ROBBERY ,NOT HAPPY AT ALL I AM A PENSIONER AND £180 00 IS AN AWFUL LOT OF MONEY TO ME WILL NEVER BUY ANYTHING FROM ADVERTS AGAIN ,I AM NOT THE ONLY ONE WHO HAS BEEN TAKEN IN IT SEEMS.DO THE RIGHT THING BELLE PEAU AND REIMBURSE THOSE WHO HAVE BEEN MISLED .

    Reply
    • I have also been in this scam and the worse thing is that my husband who checks the bank statement didn’t tell me about this £89.95 x 2 so until a few days ago when the products came again I didn’t even know about it. Then of course they took money from our bank again and this time £93.95 x 2, I did not order the eye cream yet they charged me.
      I am a pensioner as well, and I hope you did alert your bank and Trading Standard Office.

      Reply
  62. This is one big SCAM stay clear ,be warned .
    I ordered what I thought was a free trial ,product came no paper work inside ,so I thought I would be contacted by email about the product if i was happy with it .
    But to my disgust I was contacted by my bank about recent unusual activity about x2 £89.95
    taken from my account I hadn’t even heard of the company who took the money .
    I put two and two together and came up with SCAM .
    I contacted customer service what rubbish, and demanded a full refund .We will have to see what happens next .

    DON’T BE TAKEN IN BY THIS COMPANY ,PRODUCT IS RUBBISH AND IT WILL COST YOU A FORTUNE .BE WARNED STAY CLEAR OF BELLE PEAU !!!!!!

    Reply
  63. Definitely one to stay clear of. I thought why not give this amazing cream a try as it was absolutely free no obligation apart from the postage. I filled my details in and clicked on the link, only for some eye cream advert to pop up. Had to click on that as nothing was happening on the page…..poof….congratulations you have now purchased the eye cream AND face cream. I though well it’s only a couple of quid, I’ll give it a try. When it finally arrived I tried the eye cream and it brought me out in spots…..it was very greasy and once dry, I gently touched the area I’d put it on it came off like soft rubber. It wasn’t until around 2 weeks later I noticed £89.95 for eye and 89.95 for face cream had been taken from my account……I was livid.
    I rang the number that was included in my email and the person on the other end said it was like a subscription and that I should have read the small print. I’m telling you THERE WAS NO SMALL PRINT….it said FREE TRIAL and that’s what I expected. He tried to ‘do me a favour’ and said he would reimburse me 50%. NO NO NO I DONT WANT THE CREAM IT BRINGS ME OUT IN SPOTS. ok he said he would refund me and it would be in my bank in the next 2-4 days. I’ve been like a cat on a hot tin roof, checking my bank constantly thinking it was never going to happen…..well I must be one of the lucky ones, They have given me a FULL REFUND into the account they took it from!!!
    I’ve now had the card stopped through the bank so there is no way they can use my details again. BEWARE…….

    Reply
  64. about the above ,I have since had a full refund !!
    I told them I had reported them to Barclays Fraud and also Trading Standards.I also asked why the payments were taken by Skin Maintain and Eye Maintenance after looking on their t&cs should have been faceradiant .I SENT PRODUCT BACK AFTER GETTING A RETURN NUMBER FROM CUSTOMER SERVICE .I received confermation of my refund this morning.

    Good LUCK to all who have been scammed

    Reply
  65. I’ve been through all this too but when I told them I was going to pass it on to the fraud department I got my money back. hope this helps and good luck to all,

    Reply
  66. please stop taking money from my account. I am 80+ year old and cannot afford this I am happy to accept the postage charge on your free trial offer please refund the amount you have taken.. I shall be contacting my bank and elsewhere on this matter
    ,

    MRS M FULLER

    I REQUIRE AN URGENT REPLY TO THIS

    Reply
  67. IF YOU DO NT STOP ANY FURTHER WITHDRAWALS FROM MY BANK I SHALL BE CONTACTING TH FRAUD SQUAD AT THE BANK

    Reply
  68. Hi all, just reported this to my bank I too have just had £89.95 taken and I am going to give them HELL tommorrow when I get through I did not see anything that said I had 14 days to cancel and in any case where on earth do you get in touch with them the bank have just given their number to me I too am going to report this to trading standards

    Reply
  69. YSE YES YES it is a scam. The product is fine and will arrive within 2 days. The terms and conditions are hidden at the bottom of the 2 page required to place your order. The phone number in the terms and conditions is for a diffrent company. The0800 026 5817 just goes dead.
    Cancell with your credit card or Bank within 14 Days or they will tuck you up for £ 70.
    The website now transfers you to a different product when you click for the free trial.
    They do not meet current advertising standards with regard T&Cs. Disgusting con.

    Reply
  70. I again thought I would trial this. And today 89.95 has come out of my account
    I’m a single mum with 3 kids 1 of which is disabled.
    I can’t afford this .I need my money back plzz

    Reply
  71. Athough Ii sent for the free trial only for the two Belle Peau products i was unaware I was signing up for a monthly supply of the produtcts at £89.95 each It bwas not until I i got a thitd l ot i realised I had not noticed Ii had paod

    Reply
  72. That these jerks can get a way with this is just pathetic. Where are they based? Is there any legal authority that can challenge them.

    Reply
    • I have learned by Carol’s letter on 29 May on this site that he owns a number of company and a few of them involves Health product. His name is – Paval Kolesar 35 year old Slovakian.
      Please read this letter. I agree it is just terrible that he gets away with this scam and no legal authority can stop them.

      Reply
  73. I am absolutely spitting mad! I also fell for this scam – which it definitely is!! When I saw that £89.95 had TWICE been taken from my bank account I could not understand what had happened until I belatedly read the small print. I have phoned Belle Peau and the amount is for each item would you believe. I have never paid remotely this amount on a product before. After a very heated exchange when I threatened legal action and reporting them to Trading Standards I was informed I could receive 40% refund and the account closed. Even at this amount, I am a pensioner and cannot really afford to lose this amount. What is more, I did not like the products either. I guess I was a fool to think that something could be such a good offer – I have certainly learned my lesson the hard way. Aaaaggghhh!!

    Reply
  74. I was always careful to read small print on these so called trial products and if they say the price is such amount after trial if I like it, then I do not order them even if it’s £30.00. I will never spend more than the postage for the trial product. But, like they say “monkeys do fall from tree”, I got caught on inter(net) this time with scam like this! Free Trial should be free for until the customer want to order it and then they can say it’s price. I am 70 years old and receiving only State Old age Pension money. I will never order something cost £90.00 even if I like it so much, and certainly not every month! how can I afford it? and how anyone can use that amount of cream each month! Bell Peau sent another set (eye cream + skin) a few days ago which makes £93.90 + £92.90 paid out plus same amount for the trial product so, I have been charged nearly £400.00. This made me so worried and angry I couldn’t sleep for few days now. I didn’t order the eye cream as I didn’t even know that they sell that as well. I ordered the skin serum and postage £2.95. When the packet arrived it contained eye cream as well postage then was £3.95 so I thought it’s extra cost for the weight of another bottle and thought they want me to try it anyway. I have tried eye cream twice and was getting rashes around so stopped using and not bothered with it and skin serum is not good at all but continued to use it to see if it’s good as they claim. Before I decide whether to try any further I saw my bank statement and nearly had a heart attack. I do not know if my bank and the Trading Standard Office will take any action as Bell Peau will argue that I should have read T&C, and will they believe me that there was no price mentioned anywhere on the advert, and didn’t notice the time limit of 14 days. If I’ve seen 14 days limit I wouldn’t have ordered it as one cannot see the result in that short period of time. I am distraught. Has anyone contacted Trading Standard Office? Please share the experience if you have!

    Reply
    • I have in fact contacted trading standards, my bank said its in the small print, and I wasn’t the first to complain, belle peau sends the banks their paperwork to show the 14 day and further charges it will make unless you cancell, it’s quite obviously a scam, I was charged £2.95 + £3.95 postage even though they came in the same package and 2 weeks later I was charged £179.90 and they have refused to refund, my bank said they couldn’t help and after an argument they are refunding my £179.90 but not the postages charged, as I said and maintained, there is no mention of 14 days or £89.95 each product, so they have committed Fraud and I am entitled to my money back on the banks insurance scheme. That’s when they agreed to pay half back but I was adamant about the full amount and he said as a measure of good will he will pay both £89.95 back.

      Reply
  75. I was lead to believe that I was ordering a FREE TRIAL of the product and was shocked when I received my statement to find that the full amount of £179.90p had been deducted. I am a pensioner and can ill afford to pay that kind of money so I have stopped the payment .

    Reply
  76. Yes its a scam steer clear i have been charge 2months they will only refund me 30% absolutely disgusting and very distressing. Arseholes!

    Reply
  77. Thank you for all the above comments I just ordered these samples having no idea about the further charges I phoned them and have been asked to send the samples back which I will do the person I spoke to said she would cancel my account and I will phone the bank and try and cancel any further withdrawals from them

    Reply
  78. Just got credit card statement and bang 2 x £89.95 charges!! Phoned using 0800 026 5817 and it worked. I was told about the 14 day trial period and if not cancelled within that time then I would be charged full amount. Certainly didn’t read that in their T&C’s!! Was offered 30% refund and have cancelled my account. I have also got e-mail confirmation from them re refund and cancellation. Is it a scam? I’m not sure but any trial period for these types of products to see any benefits would be a minimum of 30 days/month time period. This is what we should remember for any future offers – trial period and/or the T&C’s. I’d recommend trying the alternative offered above.

    Reply
  79. i had the trial and then later they charged my card 89.95 and i couldnt get the money back, i had to contact my bank they gave me my money back as in actual fact no product was ever sent out, I contacted them and said where is the product if I have paid all this money and they didnt know.

    Wont be doing it again!

    Reply
  80. Thanks to all the comments and advice on this site I was able to cancel any transactions other than the two postage charges taken from my account already. I very nearly got caught out as there were no details about a monthly agreement on the ad on Facebook. I received my so called free samples yesterday and after searching for some advice on how to best use them came across your review. Following your informative advice after first contacting my bank I used the telephone number provided to cancel the so called trial. I was given two cancellation numbers for the products and was asked to send them back to the Milton Keynes address. Thank you for saving me from losing any money xxxx

    Reply
  81. i looked at my bank acount noticed that there was a pending charge waiting to go out? £89.90 I did not request this I did buy the trial size that’s how they got my bank details, forget contacting them I rang my bank cancelled my card new one couple of days, once they have my money I was advised to ring my bank and they will refund my money I told them about the reviews they will investigate, they advised I won’t be the first goes on all the time so ring your bank straight away keep checking your account details it’s important !!!!

    Reply
  82. I have also been scammed by this company out of just under £300, I have managed to stop it now but I am disgusted!

    Reply
  83. yes I have been scammed as well and feel duped as no way did I expect to be charged the full price. Thanks to this website I found the phone number and was able to cancel further products and was offered a 30% discount refund. Not satisfactory!

    I hope I wont have to cancel my credit card as a result !

    Will be complaining to Trading Standards and to the company itself.

    Spread the word of warning and good luck in getting you money back

    By the way the product has no wondrous properties!

    Reply
  84. I also saw the resounding effects this Belle peau was supposed to do but to my horror out of my credit card bank came 2 lots of 89.95 I rang the credit card who kindly dealt with it last week and put the money back in my account, but did tell me if they dispute it Belle, then it will be taken out again by this time im in a panic, but today i have had an email from Belle and they said they have cancelled all future charges, which i might add ive printed out as proof

    Reply
  85. Sample received for £2.95 followed up with credit card charge for £89.95 not asked for and nothing received.Husband is blazing mad refund required

    Reply
  86. Don’t get involved with these people, or should I say scoundrels. They are the pits. They will continually take your cash. They don’t care a toss about people. I am in contact now with Fraud Dept. They are aware because they actually contacted me because of their suspicions. Pity I didn’t take the time to read all the reviews before ordering a sample. Got to change all my bank details now all because of disgusting company that should be shut down.
    I am hoping that they they will be soon.

    Reply
  87. I too have been scammed but since reading all these similar complaints I emailed and phoned to demand a full refund. My bank put a block on further payments bein taken by these thrives and I’ve reported it to the banks fraud dept and trading standards. Upon explaining this to ‘belle Peux’ I was told I would get full refund in 3-4 days and must send back their useless product within 30 days. I recommend everyone who has been misled and robbed in this way to do the same.

    Reply
    • This scam is a disgrace! The firm should be taken to court for duping stupid women like myself. It is basically theft. I am furious with myself for not checking this out – or checking my bank account. They have taken nearly £400 from me! I am so upset. I cancelled my ‘subscription’ this morning when I realised I had had money stolen from my account and they said they would give me 30% of my money back. If I wanted more then I would have to send the creams back and wait for my money, which I can’t do. I need my money now. I’ve been left crying my eyes out knowing I can’t now go on holiday this year. I want to yell and shout about this to the rooftops to stop other people falling for it.

      Reply
  88. These “trial” packages offered by this company quite simply do not work and to imply that you will see results within their 14 day trial period is sufficient for a proper assessment is just ludicrous. whilst I admit that I didn’t read all the “term & conditions” for this product the amount in each of the trial products is 1. Anti Aging Serum (1fl oz) 2.Eye Serum (0.5 fl oz) both costing £89.95 which I would never purchase and I assumed that because it was so small an amount I was indeed just paying for the trial product at £3.95 per item. So I would advise anyone and everyone who reads this “post” to stay clear of this company and its products.

    Reply
  89. I too went for the trial scam and noticed I also had £89.95 taken out of my bank for more to be deliver its a scam I only wanted to give it a try and didn’t think much of the product and when I seen my bank account was not happy that they went and took more money out without me asking to order more I rang this number to cancel all orders and told them I do not want anymore products its a SCAM 🙁
    For any question please contact us at info@bp-eye-support.com or Tel: UK 0800 026 5818

    Reply
  90. Please please please can anyone give me a number other than 08000265827 or 08000265820 or an email for these elusive scammers I’ve tried all the numbers given so far in all reviews n no joy in connecting anywhere I know the package came from belle peau n Milton Keynes but no return address if any one has a return address would appreciate it greatly I’ll send their trial crap back n stick with my aldi special !!!!

    Reply
  91. I have also been conned like everyone else on this website, but it is FRAUD, as it was advertised in june 2016 as a face serum on the ELLEN DEGENERES SHOW on tv, they said it had been discussed with DIANNE KEATON as a beauty product that got rid of wrinkles and smoothed out the skin, They also showed various photos of celebrities involved, and mentioned a trial that one of the ladies employed on the show had agreed to use. I had not seen the show and took this as the truth, but I have now found out that it was a product promoted by a doctor 0z, not BELLE PEAU FACE SERUM. I wonder If Ellen DeGeneres knows about this, as she was also shown as using it . What a con artist, lets hope his face drops off, what goes around, comes around.

    Reply
  92. Have a word with the Fraud Team at your bank. They were aware of this company and actually phoned me but unfortunately they had already taken £359.00 out of my account. I sent the second items back by signed for delivery but can’t so far get an answer from them as to whether they have received it. I will Persue the matter to try to get the money for what I have returned to them. They are rubbish people but I will be very careful in the future to take any free samples from anyone.

    Reply
  93. I have never been more disgusted in my life. £89.95 for free offer. Don’t even think about it.

    Reply
  94. I bought the trail and they took two payments of £89.85 out of my account within two days….im disgusted so i rang the number made a complaint they told me they would close the account and ive recalled my money from bank…..this is a scam do not buy these products

    Reply
  95. do not be taken in by this company i was not told about the 89 95 x2 charge on 4 august tried ringing the number given telling me it does not exit been in touch with my creidit card company but cannot do anything till i have spoken to the company involved how can i do that when number they advertise does not eixt this is money i cannot afford to pay wished i had not been taken in by them i will be worning poeple about this scam so no one else hopefully fells for there scam so wrong

    Reply
  96. Paid £3.95 + £3.95 + £1.50 3/8 for a trial being advertised with the Waitrose banner, have never received any email confirming the order or any products, but today they withdrew 2 x £79.95. Aquired a number 0800 909 8295 which answered customer service and when asked where they are based they answered in Cyprus and when I confronted them with my problem they hung up!

    Reply
  97. This is a complete racket, I have been stung for £89 and £92. They must have buried the payment clause so deep in the T&C’s that it was invisible and so many people have been ripped off. The product hasn’t made any discernable difference anyway so I feel that this is scam and should be exposed to the wider world. Have asked my bank’s fraud team to investigate. It’s the last time I sign up for a “free” trial of anything!! Have found this out from the web if anyone can use the information.

    BELLE PEAU LTD (10002265) Active

    Company status
    Active

    Correspondence address
    Bloque 9, Bajo B, Urb. Terrazas Del Rodeo, Nueva Andalucia, Malaga, Spain, 29660

    Role
    Pavol Kolesar – Director

    Appointed on
    12 February 2016

    Nationality
    Solvakian

    Country of residence
    Spain

    Occupation
    Director

    Reply
  98. SCAM, SCAM, SCAM APPALLING COMPANY DO NOT GIVE THEM YOUR BANK ACCOUNT DETAILS.

    Reply
  99. I agree with all the above comments. I was not told when ordering the trial eye and skin items that I had to report back to them within 14 days. They actually took the £89.95 for each item from my bank account within TWO DAYS of ordering the items. I was also not told that the small sizes I received were actually the sizes of the £89.95. No way would I pay that amount for such small items. They have now agreed to refund £17.99 against each of the two items. I have to accept that I have been taken in by their web site. How many people I wonder have been charged the full amount !! A nice earner for the Company !!

    Reply
  100. Me too folks!! well and truly scammed. I received the trial offers (skin & eye) tried ’em & decided I wasn’t impressed…forgot about it until LOOK another two packages arrived. Quickly checked bank account and there it was. Two payments made for 92.90 & 93.90 got online, found this website, realised I was not alone!! Telephoned 08000265817, got through. Account cancelled & was offered a 30% discount to keep the products, said no so am now returning products recorded delivery and expect to see my bank account refunded with 89.95 x 2 (less postage costs) very soon…Ha Ha! We shall see…. For the lady(Tazzi) who wanted a return address it’s Belle Peau PO Box 7580 Milton Keynes MK119GX and the number above does work (at least it did today!!)

    Reply
  101. I do not want this product, i don’t use it. I have a never understood why it kept arriving in the post and have only just found out that I have been charged enormous costs that I would never in a million years spent on skin products.

    I initially agreed to have a trial sample at p&p cost only. I certainly never entered any agreement to have a monthly delivery and I am livid that I am being charged a exorbitant amounts.

    3/06/2016 paid £3.95 and £2.95 p&p for trial of eye serum and skin reinforce.

    Taken from my account
    20/06/2016 £89.95 for skin reinforce
    27/06/2016 £89.95 for eye serum
    20/07/016 £92.90 for skin reinforce
    25/07/2016 £93.90 eye serum
    22/08/2016 £92.90 skin reinforce

    A total of £459.60.

    I am absolutely furious and am requesting a refund.

    Regards
    Maura Dearden

    Reply
    • You need to contact Belle Peau. This website has nothing to do with them so would not be able to help you get a refund. There are contact details listed in the above review.

      Reply
  102. I too have been scammed out of 2 payments of £ 89.95 and have spent a lot of time to cancel future payments. I will report this to trading standards and encourage other unfortunate recipients to do the same. AEG

    Reply
  103. This is a scam and despite promises after several telephone calls to 08009098294 there has been and will be no refund shame on the people who answer the phones at the so called customer services number . These people also operate under FIRMSKIN SKINCREAM. They need to be investigated, l have informed trading standards in the UK. I advise everyone to reportt to their relevant authority.

    Reply
  104. I have had £243.72 taken from my account, I returned all products to this company by special delivery, together with a letter demanding my money back. I have since sent 4 further letters by recorded delivery but have had NO reply or contact from these people. I have been in touch with the bank but was misinformed by them way back in June when I originally received the products. They told me they couldnt help (This was the disputes team) today I have phoned the bank again only to be told I should have contacted them earlier and they could have dealt with it. I can assure you a complaint will be sent to the bank expressing my disgust. I guess the person who answered the telephone to me in June couldnt be bothered to do the job properly, perhaps talking about last nights escapades was more important.

    Reply
  105. it seems Pavel has popped up again selling slimming or detox pills, and conned my mum out of her pension. she applied for a ‘free’ trial of slimming and detox pills for me her daughter to try and has just discovered 2 x 89 charged to her credit card. no mention of having to cancel the free trial within so many days or an invoice with the pills when they arrived, now she can’t sleep through the worry of more pills turning up and being billed for more pills … total con!!!

    Reply
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