Alvera Tone Trial Offer Review – Is this anti ageing cream a scam?

Alvera Tone Trial Offer Review – Is this anti ageing cream a scam?

If you want to “achieve visibly younger looking skin” then you maybe considering signing up for the Alvera Tone trial offer.

It makes a number of rather impressive sounding claims, but can these claims be believed?

The following review will look more closely at this offer. Not only to see what benefits it really offers, but also to ensure we know exactly what we are signing up for.

Trial offers have a bad reputation online, with many people calling them a scam. What is the truth?

Claimed benefits of Alvera Tone

Using Alvera Tone is claimed to offer the following user benefits:

  • Brighten skin’s appearance
  • Restore your radiant, firmer skin
  • Smooth look of stubborn fine lines

To check how accurate these claims are we will need to look more closely at the ingredients that have been used.

Ingredients found in Alvera Tone

Unfortunately there is very little ingredient information to be found on the Alvera Tone website.

There is no label available and no list of ingredients shown either.

What we have is the following statements:

  • Whole collagen molecules used
  • The formula is “peptide rich

Even though these statements are impressive sounding they mean very little in reality, which leaves me wondering if any real benefit can be gained from using this product.

Price of Alvera Tone

When it comes to trial offers like Alvera Tone you should always take your time to read through any terms and conditions, so that you are aware of what you are signing up for.

Usually there is a small shipping fee to entice you into signing up for the offer. You will then have a set period of time to try out the product before you are charged again.

Sometimes this second charge is as much as $100.

You will find that trial offers will usually lead onto an auto-ship program, meaning that further monthly packages will be sent to you. Of course every additional package will be charged at full price.

Is Alvera Tone a scam?

There is very little to recommend about Alvera Tone. Its claims are unproven and it is also too expensive.

I would recommend that you look for an alternative.

Contact details for Alvera Tone

Due to the difficulty of cancelling trial offers I would recommend speaking directly to your bank to stop any additional charges coming out of your account.

If you have signed up for this offer then we would love to hear from you. Please leave a comment with your own review below.

Alternative to Alvera Tone

XYZ Smart CollagenOur chosen alternative is a anti-ageing skin care product called XYZ Smart Collagen.

It is made from ingredients that have been shown to boost collagen production, while also helping to slow down the rate that it is broken down.

Benefits on offer include:

  • A reduction in fine lines and wrinkles
  • Tighter skin
  • A younger appearance

XYZ Smart Collagen is not available for trial, so you don’t need to worry about encountering any hidden charges or unwanted auto-shipments.

Click Here to read our full review of XYZ Smart Collagen >>

53 comments on "Alvera Tone Trial Offer Review – Is this anti ageing cream a scam?"
  1. I want to cancel my auto payments but the number listed is not connected. Do you have a number that I can call to cancel this product.

    With thanks

    • This page is a review. I would suggest speaking to your bank if you are unable to get in contact with this company.

    • I have contacted my bank and managed to block any further payments. The company which claimed the amount for the postage (UK £4.93) is csrpdcor.com – if I have got the right one. This one does seem to have a one-page website but the phone numbers don’t match and the number which came with the bottle of cream (+44 2039667622) is engaged all the time.

      Looks like an Irish company with a base in London as well. I think, I hope I have managed to cancel the “subcription” just in time! They will probably change their name & resurface somewhere else under another name. The cream took nearly two weeks to arrive, so they are obviously quick to take your money before you realise you have been scammed!


    • I too have been very cleverly ‘cheated’ out of 2 pending payments which bank can’t now stop! Total = £114.79!!!! Free trial with postage? A load of complete and utter lies! Cannot contact today as, sunday but, have I any hope for tomorrow…Doubt it! Am a pensioner too. How cruel and devious this company are. Shame on you.
      I will spresd the word NEVER to buy/trial any products to line pockets of ‘low-life’ people like this company obviously has.

    • Please refund £59.99 for charge oncream not ordered or feceived

    • I ordered a free sample Albers tone cream price £4.99 post and package. I gave my card number and one month later woe and behold £65.was taken from my account. A Scam yes. No response from telephone number or any of the email addresses. Absolutely disgusting

      • Im in the same boat ,payed for a trial and now I got payments pending .
        Does anybody knows how to get our money stopped from taking out of bank

        • Contact your bank they repaid shipping charge and blocked any other charges coming out of my account or you could as a last resort charge your account

      • I paid £4.49 postage for a sample pot of Alberta cream. Now they are charging me £65 for it. I can’t stop the transaction. The phone number is no connection.im very angry

  2. Yes this a total scam which will deduct $270.00 Au every month after you receive your “free trial”. I have been duped in the meanest way with this “company”. When I discovered the debits totalling $270, I immediately cancelled my credit card and the bank opened a dispute with the company. The same day, I rang Alvera Tone Cream customer service and after a very long conversation, they cancelled any future orders. I insisted on a full refund – was given authorisation numbers and told to return the products to Singpore ( cost me $28.00) and my refund would be deposited back into my account – as soon as I forwarded on the tracking Number for the parcel – within 7 DAYS.
    Well wouldn’t you know………Neither email or phone contact has been successful. The customer service number is always engaged ( perhaps they have blocked me ? And they have not replied to my emails. So now I am also out of pocket for sending the items back and have been charged $270 for two items I no longer have. Disgusting , NO ETHICS AT ALL !

    • i am in the same situation – can you please tell me how you contacted the company. I am in Australia and have’n’t been able to find a telephone/contact numbers for the company.

    • Hi there…Omg…

      I have the same issue,my product arrive today,29/01/2019..and it took like forever..over 2 and half weeks I feel so ripped off!

      • Total scam! Dishonest company, no integrity

        Same as other reviewers on here….really annoyed at myself for falling for this scam, nothing is free. Ordered 4 March 2019, email notification about shipment 6 March. Parcel arrived today 19 March 2019!!!! Enclosed in parcel a page and it says about trial offer terms (none which was shared during purchase process, should have known!!!) See photo attached. All of a sudden ‘you will have 14 days from your original order date to decide if product is right for you….if you’re enjoying the product and loving your results 14 days from the date you placed the order , do nothing (i have not received it to enjoy!!!!) Only then will your card be automatically charged 1 easy payment for the trial bottle blah blah (both for cream and serum) if you’re not satisfied call customer care within your trial period (!!!) Blah blah blah.
        So it seems I’ve missed out on trial period (on purpose it would seem) and have not had the opportunity to try it out.
        Let the fun begin to sort this out with their ‘customer service ‘….
        The content of the email received when ordering makes sense now regarding ‘important notice’ as they are defrauding customers who is trying to get their money back. Sooo angry!

        Your order has been successfully submitted and is scheduled to ship within the next 24-48 hours. PLEASE ALLOW 7-10 BUSINESS DAYS FROM YOUR SHIPPING DATE FOR DELIVERY. If you have any questions about your order, contact Customer Service at 44 2039667622 (Mon-Fri: 8AM-5PM, SAT: 9AM-1PM, GMT).


        Protect Yourself from Committing “Friendly Fraud” Today.

        What is Friendly Fraud? The standard definition for Friendly Fraud is when a customer uses a credit card to make a purchase, and then disputes the charge with their credit card company once the item(s) are received. Consumers use friendly fraud to obtain item(s) for free. Friendly fraud can be broken into two categories; deliberate and accidental. Deliberate friendly fraud would fall under the standard definition of friendly fraud. The category that has seen a significant increase is called accidental friendly fraud and can occur when a customer doesn’t realize what a charge is for.

        We are committed to educating our valued customers on how they can avoid committing Friendly Fraud and having their credit card added to the Credit Card Number Blacklist.

        First of all, all Alvera Tone Cream charges will appear asand display our customer service phone number, . If you have any questions on any Alvera Tone Cream charge contact us first, NOT YOUR BANK, and we will resolve any and all transaction issues and protect you from unknowingly committing Friendly Fraud.

        This email is intended for informational purposes only. Do not reply to this email.

        Wishing you a long and healthy life!


        • I have the same issue, been onto the company no joy, very abrup and would not allow refund or return because the so called 14 days trial had long gone by the time I received the product. Ordered on 1st may received on 22nd may. So how could I trial some thing I didn’t have. Been onto bank and it’s been sorted and future payments blocked.but may still end up paying if the company tells the bank a different story. Terrible people. DO NOT TRUST THEM.

        • Cannot contact anybody ,cos none of you answer your site is a scam !!!

        • Totally agree as tried this myself to self assess this product and the result being….
          1, items arrived over one month after the financial transaction was justified by my bank details
          2. Both products were mailed and arrived broken in a small zip lock mailing pack
          3. Trying to gain access to the contact numbers given was of no use as most are void numbers to phone so went online and phoned that number instead in addition to myself having an additionally severe allergic reaction to the product sent in cleaning up the cream with just hands in the poor packaging it arrived in..
          4. After a long delay at my own cost for this phone call a very curt and very obstinate man answered and appeared totally oblivious to the English language and in a blunt and curt way took my details and after much repetitive talk then agreed to cancel any further shipments but only after I paid the outstanding balance of £185 for the trial products…
          5. Most important being to get in touch with your bank or credit company to halt all payments as soon as possible this bring as the company have since tried to submit further alleged payments for items never ordered or received from them in obvious attempted fraud.

    • I answered an ad for a sample of face cream. I gave them my card number to pay postage ,they did take the postage and more. This morning i found that they had taken 100 euro from my account. , half my pension. my bank said its my fault and they can do nothing. Anne O’Sullivan.

    • They are another one of many big scams going on out there, they also made me return the FREE SAMPLE ON PAY FOR SHIPPING, Not happy , they send the trial along with trial offer terms, you have to send back at your own cost after 14 days. Not mentioned when they dazzle their 4.99 FREE TRIAL.

      ALLthese scams and no one does anything to stop consumers getting RIPPED OFF

    • Hi , I too have been “scammed ” . I am told by my bank to send this cream back , even though it’s over the 14 day trial , they then send I can claim money back with them . HELP !! I can’t find an address or phone number which works . Please , please tell me how you contacted them and what address ?

  3. I also got scammed. Took $290 out of my bank account. Tried to call numbers, non exist. Spoke to AAAC and placed a complaint. Also, immediately stopped my credit card for any future orders which I didn’t sign up for.
    Disgusting.…………….. people and hope they rot in hell. This isn’t the last time they will be hearing from me, and I’m not going to stop until they get their just deserts. Looking into media coverage on this one. ‘NO MORALS WHAT SO EVER’

  4. Yes, my bank confirmed that this is a scam. Apparently receive hundreds of calls per day. Most ppl don’t receive product. Those who do, but decide to return, still get charged just under $300 per month. Company is in Asia, not Australia as the ad would have you believe.

  5. This is a complete scam. Alvera Tone only mentioned the ongoing deduction (which is a LOT more than the amount paid for the samples) in the small print when the samples arrived.

    They then took almost $300 out of my bank account. I rang 3 different numbers to contact them there was no answer; the line dropped off several times so I suspect the phone lines don’t exist.

    I have reported them to the bank, cancelled my card and will report them to ACCC.

    PS The product made my skin break into little red spots, so I will NEVER recommend using the product!

  6. Received this product outside of the 14 day trial which would have cancelled same.Tried contacting these people by three separate emails to stop any payment until I trailed it and have received no answer. Also no phone contact or return address to deal with this any further. On my way to the bank to stop any further payment.

    • WARNING this is a clever scam. They advertise for a trial offer of the cream Alvera Tone without no info about the catch that’s is going to follow on delivery. Once you receive the cream, that its conveniently shipped after 14 days from the order, you read inside the package that if you are not happy about the product you must return it “within 14 days from the order” ….?otherwise you credit card is going to be charged every month for $141. Bear in mind that neither on the letter nor on the package there is a valid address or phone number to contact. On the letter there is a phone numbers for Australia and one for NZ to make it appear a legitimate company but no one answer or they are always engaged. After hours of useless trying I decided to put a zero in front of the non existent Australian number and a woman in Singapore answer. To cut a long story short, I have now returned the cream, with a tracking number, to a PO Box in Singapore and received assurance that my ‘account’ is now closed. My bank has been informed and I am now monitoring the charges. Let’s hope I don’t have to cancel my credit card just before Christmas.

  7. Wanted to cancel the order 10 minutes after placing it because I read the fine print and realised there were no free samples and on going purchases! I rang the number supplied … No answer … no surprise! I immediately rang my bank and cancelled my card! This is obviously a scam… the contractual obligations are well hidden and come up after you supply your bank details only if you search for them. There is no free sample… lies lies lies!

  8. Hello again, since replying I’ve had a couple of calls left on my phone from a automated message saying I’m being sued etc etc. Tracked the number and it’s the same scammers from Alvera Tonne SCAM. When you call the number its saying disconnected. I’ve made a report and spoke with ACCC. Also, don’t get SCAMMED again as they have another cream called Dermavix, same web page just slightly different. What Creeps they are…….

  9. SCAM***** WARNIG**** read above comments …. it’s true…. be aware …

  10. Yes, a definite scam. The product comes from Switzerland, the blurb has a US freecall number. It tells you to use a “pea to dime size amount” (dime?) The Australian phone number is disconnected. I phoned the NZ one and spoke to a man with (I think) an Indian accent. Got my “cancellation numbers” over the phone, plus sent by email. I have sent my “free” samples back to, guess where? Singapore. Costing A$28 with tracking. As they will not get the package within the time, I am waiting for my credit card to be debited with A$138 and A$141 for my “free” samples. I am now monitoring my credit card statements daily. Caveat emptor – let the buyer beware!

  11. Absolutely a scam, was told that the product was delivered via an Australian warehouse do why the return to a Singapore address???. I had no problems getting on to the phone number in Australia and was offered all sorts of discounts etc which were totally refused.
    Didn’t even open the ‘free trial’ & returned the package as requested, have advised credit card provider to block any charges from Alvera.

  12. I also was scammed with these products. I received them just short of the 14 days called to say I wanted to return them Had a call back that could not answer and I then tried to call them back but no answer so sent an email to say I wanted to return the products but had no reply and then of course they debited the full amounts from Credit card. Found another email address and advised again I wanted to return product and funny but this time received a reply advising that I had not replied to message and now too late to return the products!! My bank is now looking in to this

  13. Unfortunately we can confirm that we too fell for this “free Trial” offer and were just charged $145 for I don’t know what. Immediately called my bank but since we provided our credit card no initially to pay for the free $4.99 trial (which they shipped and duly charged) the bank will not do much in regard to getting ones unauthorised money returned.
    The provided tel numbers are useless but I found an email address based in England.
    Karla Waygood at ‘n.americanwhitetail.gmail.com’ which I will try but with little hope.
    Another way may be to complain to the Australian Government site: econsumer.gov.com.au
    Regardless of this lesson learned I have cancelled my credit card as well. Darn inconvenience nevertheless.

  14. Complete scam, I have the same story as written above here. I ordered the 4.99 trial and it tooks weeks before it came. Then they charged, even before the package arrived 141$ from my account and I called them to get a refund. Extremely difficult conversation with unfriendly helpdesk, I have sent the package back to them, tracking/sending costs 22$. I have called by bank, had to cancel my card and get a new one. JUST DON’T BUY THIS CREAM! I feel very stupid that I went into this scam..

  15. Oh .. I really feel duped.. I thought I had won a FREE trial… like a sample.. 200 euro gone.. I have done the bank thing and made the calls .. product did not arrive for weeks.. after trial time.. 2 days later money taken.. yes complained to bank.. card is stopped now.. but ahhhhhh… I cant believe they can do this and also there seem to be using well know Irish personalities who are retirement age to promote it on FB.. The would not give me return address,. said they will refund 25%, I will see, Buggers

    • All the above is true – I too feel silly for falling for it, but saw on Instagram (in New Zealand) during the holidays, and they too used a celebrity endorsement. I didn’t think much about it until it arrived (while I was away) but definitely over the ’14 day’ period stated on the small print WITH THE PRODUCT not anywhere before then! They are very clever scammers as I thought it very weird that the only thing they wrote on the confirmation email was about ‘friendly fraud’ and to not commit it – so BEWARE of this product and don’t fall for it!

      I too wrote an email immediately to cancel after reading the cost of the trial samples AU$141 and AU$138 for the ‘add-on’ product they included at the last second on my order. I was amazed that my credit card had not yet been charged, as the 14 day period had expired even before I received it! So I had my card cancelled and the bank were great as the charges for the postage came from two different sources, which is another sign of scammers. I tried their phone number but it too went to message telling to email – this was the same message both before and after hours stated they were open.

      I just received an email yesterday, but only after the funds had not cleared, stating that the charge was unable to be made and would I please have it paid but they would give me a 25% discount if I did so!
      They have probably ‘bought’ higher priority rights to internet searches on these products in case anyone does search them before buying, so I’m hoping this helps spread the word.

      Not surprisingly, their post is nowhere to be found back on those dates on Instagram.
      I’ve wasted enough time on these people, but just hope someone reads this before falling for them…just remember there is NO SUCH THING AS A FREE TRIAL!

  16. I too was caught out. 200 euro deducted from my account.
    The scam was relorted on 22/08/19 on the web. I pose the question. Why did my bank pay out 200 euro to this known fraudulent company.

    My Bank will nit return the cash to me. i have since closed my account and moved to another bank.

  17. Thank you, thank you …… read all your comments just before I placed an order ….. guess, i’ll just have to remain wrinkly ….

  18. I order this cream last night then I read the comments. Thought how stupid am I. Today though got phone from them asking for my bank details because it hadn’t gone through properly .I think I’ve had a lucky escape

  19. Full scam thanks a bunch you nasty people you fxxxx karma comes back. EVERYONE STAY AWAY FROM IT 😠

  20. I’m so annoyed, I thought I was purchasing a 14 day sample of the product. That I paid €5.59 for. €99.99 taken today on me, product only got to me yesterday, so like previous customers I got it after my 14 day return trail. Im in Ireland and rang cs got through to someone who is in the Philadelphia’s and the product is shipped from u.s as she’s says. I asked for the website address and she cud take give me a straight answer, she says oh lots of different companies online sell it. Cant give refund coz past 14 days didn’t receive it till 16 days. Absolute bastards,,, any one ever get the money back.? Consumer rights etc?

  21. I too have been scammed by these dreadful people.
    It is impossible to stop them. Only your bank will help.

    • I feel such a twit, falling for this scam, not usually my style, but clever advertising B——-ds
      So annoyed with them and myself.
      I have informed my bank, not to make any more payments, not sure if this is enough, cannot get through to 2039667622, I have also tried numerous emails to no avail.
      Can you advise if you received any comeback please, as I am concerned they will find a way to extort the money.

  22. I was conded into buying what I thought was a 14 day free trail just to pay the post I think this is a scam

  23. I’m another victim took $279 within 14 days can’t believe they have been getting away with this for so long.social media sites need to filter these companies out and all affiliated companies makes me not want to use them ( facebook,Instagram ect) because they allow them on thier. Can not contact companies there are several or thier phone numbers. Only hope the bank returns my funds.

  24. I think I must be stupid ..I thought they d send cream and I d pay post and packaging.. they take your money so quickly . I ‘ve tried phoning and all it says is This number is not accepting calls at the moment . As suggested I ‘ll have to try and get my bank to stop any more payments going out.

  25. I too thought I was too old to fall for a scam but trust me I have …. tried stopping by phone and all it says is WE ARE NOT TAKING CALLS AT THIS NUMBER AT THE MOMENT . Been to my bank and cancelled it twice . Yesterday I received another jar of cream which I don’t want …. help !!!!! …..

  26. SCAM!! RUN AWAY! WORST COMPANY EVER!! They keep charging you illegally!

  27. Me too! I’m sooo angry! I’m only down £60 (so far)which compared to some of you isn’t much but the principle of it 🤬 recieved 18 days after ordering, got through to some patronising American woman who stated that because i was calling after the 14 day period (which i wasn’t even aware of)i couldn’t stop the transaction (THEFT)
    Shame were not all in the same country there’s that many of us we would b able to put together to hire a lawyer to represent us…absolutely hate the fact that they will keep doing this to people.

  28. Yep i’m another person been sucked in by a free trial. As someone else said there was nothing to say anything about being billed for further products. Only to pay for postage and packaging for free trial items. Thankfully my bank contacted me to notify me that someone had tried to take £59.99 out of my account. They had already blocked the transaction as a precautionary measure. They called me to comfirm i hadn’t authorised the payment. So now have permanently blocked them from taking any money from my account. As well as cancelling my card. Nationwide issued me a new card. So fingers crossed they cannot get anymore money from me. As many have said already the numbers provided are useless as contacts. I am furious that this has happened to me. It has made me very anxious and now i’m scared to use the internet. What a bunch of arseholes!!

  29. I am really angry too. I was under the impression i was getting free products and only had to pay postage and packaging. I made my purchase on May 9th 2019. I recieved my trial items today 30th May 2019. I was very lucky as yesturday i got a call from nationwide to say that someone had tried to take £59.99 out of my account and they wanted to know if i had authorised it. When i confirmed that i hadn’t they said that they had blocked the transaction as a precortionary measure. I was asked to call the number and ask them why they had taken money from my account without my authorisation. Obviously this number was useless and it said number is not recognised. I rang nationwide back and told them. They put a further block on my card so no further payments could be taken from this company. I was also issued a new card.
    Today when my trial order arrived everything became clear as i read the enclosed info sheet. I am so sorry for all those who have not been as fortunate as me. I am very greatful that nationwide noted that this was not my usual spending habit and sort to take action even before i new there was a potential problem. To the scammers i have this to say you are a bunch of low life tossers. I hope you fall long and hard!!

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